CMI Toyota Reviews

Great service by staff... very helpful ... best place for new or old car service.... very happy

Not bad, but the service time takes too long, even you scheduled a time in the morning.

Bought a Camry recently and went to CMI Toyota Adelaide on west terrace. It was good initial service as I was attended promptly and looked after well. For the problem I visited, technician informed that s pretty normal for the model. After that The consulting person asked me about the service and I informed that I just bought the car and haven t book with anyone. Than he told me that I have a capped services left on my car for $120 as my car is still under warranty and newish One. At that time I still had 4000 kms to go before service. I called them couple of days ago as it s time for service and the service lady informed me that I will have to pay more than $400 for the service to which I mentioned the conversation I had with her colleague. After keeping me on hold she went to check and said that the staff member didn t check properly and she apologised for that and said she will give me 10% to compensate and also give me some loyalty program under which I will have a free service in future. But I will have to pay approximately 4 times for service against the price they gave me during visit.
That s seriously not good as it seems a marketing strategy to attract customers and later tell them to pay more and offer more things to get them.
wont recommend to anyone on higher note

Awesome, Friendly and efficient staff. Highly recommend CMI TOYOTA. Made buying a car easy! Thanks CMI my Camry Altise

Very helpful. No pushy salespeople. Will do business again. Many thanks to Jake and Aaron, what a team!

We brought a brand new hilux sr5 in 2013, have had an ongoing problem of it continuously wanting to jump forward ( for a better word) whilst stopped at traffic lights. We have brought this to the attention of the service staff on numerous occasions only to be told that they can't find anything wrong. They even had it for a week and we were told the staff member took it home all week and it didn't do it. That was a complete lie as the km showed it didn't really go anywhere. Not very good service in my opinion

Great customer service Tony R. Great at sorting out your needs and doesn't time watch. Once again we kept him past closing time

THESE GUYS ARE SO GOOD. Following a horrible experience at northpoint (just left them a review too if you want a laugh ) Shaun Beshara, Michael Ashley and the team at CMI have been absolutely AMAZING to deal with and gone above and beyond. Could not rave more about the service here!! Super accommodating to all our questions, great response time, and top quality blokes all round!! Thanks for making our new purchase such a pleasant experience!!

The service was very short & swift not very freindly wont get my business

Great service with a Cmile. Makes me want to jump like a Toyota.

This is my hell. Parts department avoids giving you part numbers at all costs. Clearly all on commission. When I buy a car, I buy the part numbers too. Long story short, CMI wanted $290 to replace and program my key fob. They wouldn't give me the part number of the fob assembly. They also tried to convince me that keys bought online couldn't be programmed. I tracked down the part online, bought it for for $4.50 on eBay and programmed it with YouTube directions.

Just picked up our new 200 series landcruiser from CMI Toyota on West Terrace. We were very happy with the deal we received and the service provided. Tony Cream and Shaun Bailey provided great customer service. Well done guys.

Total rip off. They charged me for the labour hours without even fixing the problem. I asked why, they said we don't fix sound system here. Seriously! Had to pay $135 for 1 hr. Never going back

Outstanding customer service! I would highly recommend CMI Toyota to anyone. Rick and Rob were very helpful and very professional! A very happy customer.

Beautiful setup and great service... some Asian staff not very friendly but the local staff is very polite and friendly

I just want to share with people my personal experience with CMI TOYOTA at Adelaide West Terrace. I bought my brand new Toyota Corolla from them in 2016. When I made the purchase, I asked lots of questions about the Finance and insurance finance Gap. I spoke with Greg, the sales person, while we waited for the girl. When I asked in regard to paying off the loans of my car early, Greta, our finance person at CMI Toyota, very clearly told me, At Toyota we have our own finance so if you take that loan and you want to pay it off early, you don t have pay an exit fee . Now I want to pay off the whole loan and the finance people told me I have to pay a fee on top of the original loan. I was shocked and suprised. The Finance girl Greta lied to me. I told the head office in Victoria what happened when we took the loan and he said, This is very standard. If anyone out there is willing to buy a brand new car, just make sure you don t buy from CMI Toyota. I wouldn t recommend them to my friends, international students or my family. Their sales people just want to make a quick buck and they provide bad customer service.
Another thing is they don t honour their car servicing contract. I paid extra for fabric protection in my warranty but when they serviced my car last time, they got oily fingerprints on the fabric of the interior and refused to clean it up. I had to pay for it out of pocket.
As for you, Greta Simpson, you hung up on me on Friday. That s no problem but I wouldn t do business with you again. As I m involved with international students at universities, I wouldn t recommend CMI toyota to any new students.

I am very happy to have purchased beautiful collora. I would like to recommend other people.

I had my Toyota Hilux serviced at their dealership on West Tce and the service, staff, lounge and coffee were excellent! Highly recommend as it was easy and pleasant.

The spare patrs team is incredibly helpful and nothing is too much trouble. They were a refreshing bunch to deal with. Recommend paying them a visit for all your vehicle needs.

Friendly, efficient, attentive, knowledgeable, not pushy, a great team, felt like being with friends.

Finally got my car after 5 months and I'm so excited, this is more than I expected...
Special thanks to Danielle and Michael, you guys are amazing xXxx.

they are very kind and served good service. thank you

Excellent customer service, very impressed by one of the Manager Herson. The way he dealt with me throughout was beyond the words.

He was absolutely customer centric. My all issues were solved, I will definitely recommend this place and specially Mr Herson, Very polite and straight and honest..

Good on you CMI...Cheers.

Just exceptional customer service. Recently bought a used Aurion from a private owner. Went to CMI west Tce for warranty transfer & service and just blown away with their warm welcome plus complimentary services.

Special shout out to service department guys, Cia (apology if spelt name wrong )always considering my car wash request on last moment & service advisors/mechanics for taking their time to resolve any queries.

I ve owned a lot of different brand cars and always get my cars serviced at respective dealership but hands down CMI guys are best so far .

I m not moving away from Toyota in future .

Keep up the good work !!!

Friendly staff. Great environment. Especially tony rosella and michael. They assit me a lot to get the vechicle which i was dreaming for.
I love my toyota rav4 gxl ( still feeling it

i really appreciate it

Thank you team.

Helpful staff found my part at another store, ordered it in and called me once the part was ready for pick up.

Very easy to book in, however I felt looked down on and nobody was friendly to me or very helpful. Perhaps if I had dressed like a corporate mogul they would have treated me with respect.

Love CMI. After sales service second to none. Marc keeps my Land Cruiser and Prius in perfect condition. Great peace of mind knowing your vehicle will not break down.

I received excellent customer service on a warranty issue that Toyota CMI West Tce Adelaide could easily have dismissed as not claimable.

Service department was anything but. Fortunately for them I have a fleet vehicle so I pretty much have to go back.

Easy to get treated like a valued customer. No fuss.

Fantastic service ! Ben Willoughby was very perfessional, delivered exactly what I wanted! It was Such a smooth,easy transaction! I have a very busy job, Ben and the Toyota team took care of it all for me.

I now have a great reliable car! Couldn t be happier!

Thanks team :)

We just took delivery of our new car and we were extremely impressed with the wonderful service that we got from all the staff involved. From the very beginning when we walked into your showroom till when we took delivery of our new Kluger yesterday, the whole experience was fantastic. Your wonderful team made purchasing our new car an easy and enjoyable one. We look forward to dealing with your dealership for many more years to come.

As is usual with CMI Toyota they were very efficient. Welcomed with water and a news paper details checked and varied at my request without any concerns. The waiting area is fantastic. Coffee machine, cold drinks and a TV area as well as a computer docking station spot thrown in. Very friendly staff. It's a real pleasure to get the car serviced.

Really disappointed, Very expensive, not professional , NOT RECOMMENDED.
My Prius A/C fault was diagnosed at this service center that it needs TX valve replacement, they gave me a $480 quote to replace it with NO GUARANTEE that their job will fix the problem. I paid $178 for the diagnosis only plus > 5 hours waiting !!
My friend recommended a professional technician who delivers his service at home, diagnosis was FREE and 10 minutes he checked the TX valve and it works 100% normal. The problem was with the compressor, I bought an used one from ebay and he replaced it with total cost less that of CMI for TX valve replacement !!!!

Nice service without pushing you into a deal you don't want.

First service, great customer services and experience
Thank you guys

Worst service from service department . Left waiting for 2.5 hrs when advised 90 mins to complete. No communication from service team.
We not rsturn5

Great place with very good service. My kids pointed out that CMI was incredibly clean, and they are right.

Tony was a great help from the beginning. Very friendly and professional. I would also like to say that Danny was of great help also. Thank you both for your expertise and friendliness.

Excellent service! Very courteous and friendly staff.

UPDATE:
So; subsequent to my review and as per their reply, CMI have contacted us and apologised for the whole business and have offered to pay for our next service, even if it's not done through them. While it doesn't take away from the very serious questions it all raised about the consistency of their workmanship, it does illustrate that they do value good customer service and are willing to take ownership of a mistake when it happens, even if perhaps a bit late.

ORIGINAL REVIEW:
An extraordinarily bad effort all round.
My wife's car has been serviced here since new.
At the last service they managed to shear off a bolt which should never be machine tightened.
In attempting to fix it and remove the broken bolt, they made it worse and damaged the surrounds of the bolt hole.
When they returned my wife's car to her, they had not taken it for a road test. This was most evident when she attempted to drive off the site and the first cylinder wasn't firing. They had not reconnected spark lead 1 (the site of the destroyed bolt).
We took the car back for them to remedy the situation and were told they had double checked the car to make sure everything was perfect.
When I cleared their driveway, I found that the engine light was on. Apparently double checking doesn't include using their diagnostic tool.
Utterly appalled at the terrible workmanship and incompetence at this site.

Danielle and Greta are really helpful. They were able to assist us with our questions. I am happy how they treat us. Because of them me and my wife enjoyed buying car.

I mainly buy spare parts for my hilux. I allways get great friendly service

Very good service. However, while we were waiting in the lounge, a man was working on something in the ceiling, through a manhole, while standing on the very top step of a step ladder. No one was holding the unsteady ladder while he was on it.
Poor Health and Safety work standards. J.

McDonalds of the mechanic world. They are not actually mechanics like mcdonalds burger makers are not chefs.

Just picked up new RAV cruiser hybrid. Really impressed ultra smooth quiet economical with good safety features. The staff at CMI were terrific in all dealings and are to be complimented

Outstanding. Very pleased. Excellent service. Highly recommended.

Very professional and friendly staff.
Car comes out all clean after a service.
Definitely recommend purchasing a car from CMI Toyota.

Excellent customer service
Very good value for money
Very impressed with sales service by Carley

Serviced and charged my wife for something after only 6 months and 3000km (on a near new car) which didn't need servicing anywhere near that frequently. I called them out on it and got a refund. They also said brake pads were 80% worn and recommended new pads. We went to a different place and brake pads were actually only 10% worn. Please make your judgement on how honest they are from this information.

Thanks for the help in choosing and test driving a new Toyota. The arcade game kepts the kids busy while we browsed.

Super service!

Great bunch of blokes easy to get on with and where not pushy at all.
When I need a new bus I ll be back.
Thanks fellas

I just picked up my brand new car Today, I've had nothing but great service, Danielle who sold me the car was excellent very friendly and helpful thanks for everything and also Greta for helping with financial side of things and Nola for her help with paint and window protection products you guys are awesome. :)

Excellent salesmanship in terms of understanding customer needs; Wonderful staff . Very Happy with the business I did with CMI Toyota and look forward for receiving best service for my RAV4 with CMI Toyota as well.

Good service & waiting area..but i still dont know if a car wash is included even tho i have asked several times now-.i just want to know.

Always attentive...just needed the car washed after a long and dirty trip

Very impressive, huge selection of cars and very professional and friendly service.

Well done Carley, it was such a pleasant experience buying our car with you. We really liked that you were so helpful while giving us the space we needed. The car is perfect and the price spot on. We ll be in touch when we re ready to buy our next car!! Highly recommend!