CMI Toyota Reviews

Toyota cars are my favourite. I drive a Hybrid Camry for work and also for private. Service all around is fantastic and their prices.

Chris helped me with the purchase of my Prado 4WD decals and they were ready for pick up immediately. Great customer service.

This showroom waste my 4 days.i explain first every thing about my visa everything. They said do not worries we can.then approved my finance they said we deliver your car after couple days. All paper work done. Am waiting my car. Bt at delivery day send me email your finance cancel. Reason your visa. Am shocked and feel bad. Why they play with me like as game.

All staff were amazing and so so helpful... made to feel welcome as soon as I walked in. Car buying made so easy. Highly recommend this team of fabulous people, I'm cmiling

I purchased a second hand Camry Hybrid from Blake at CMI and it was so easy. They were straight forward with no hidden surprises and everything was taken care of. I simply turned up on Saturday and drove the car away.

horrible worst experience l had ever we purchased used car 4 weks ago so many doggy things cmi it's not smiling instead crying

Shaun was really helpful and friendly. Buying a new Yaris.

A huge Thankyou to Danielle Andersen at CMI Toyota, fantastic service

How can we trust you to service our cars? The next service due date sticker is blank. I had to call and try to figure out when the next service is due.

I'm having doubts if the car was even serviced!

Helpful staff to get the parts I needed. Quality facilities

Good dealers.. honest and they welcome you if you have tons of questions.. always ask for Ben and you ll never disappointed :)

These people seem to be there to pick low hanging fruit. I was told the ball joints at 125 k needed replacing. I asked for a quote in writing. Then I got a second opinion: no problem. So I went back to CMI who denied they'd said there was a problem or had quoted. But it's there in writing. I was told my drive shafts needed replacing at 142000 kms, got a quote and then a second opinion: the drive shafts were fine. Let me add I had an extended warranty with Toyota finance to 150,000 kms but they refused to honour the replacement of the drive shafts fortunately there was no need. It's time this company was flushed down the toilet.

Yesterday i live my car for service when i pick my car I see dent and mechanic not fit properly cabin chamber after replacing cabin air filter.

Tony did a great job. I will come back for my next car. Great service

Perfect! Great customer service.
Thank you Toyota!

Show room is big, staff well trained, price... well... market average.

Utterly disappointed! I wouldn t even give it one star. We sent the car in for a wash on 6/1/2020. Was told that there would be a wait for about 45 mins. but instead we waited for 2 hours plus! And guess what! We walked out and to our horror the car was still out there not washed! Everyone that came in after us had left and the excuse was oh they just missed our car, because someone that moved the car left the keys in the ignition. No one bothered to followed up knowing we were there waiting for 2 hours plus. Had we not went out to check, we would probably be sitting there till closing time. Really did expect a better standard from them. Can t believe we drop in at about 11:15am and only left after 2pm. No one seem to be apologetic about it. Just while we were waiting for the car to be washed at the beginning we were looking around the showroom and thinking of an upgrade in toyota. But after this, we have definitely changed our minds.

We are very happy with our new Toyota and Adelaide CBD CMI Toyota

Excellent service. Comfortable place to be. Highly recommend it.

Long waiting time to get the car washed, it took an hour to have mine done. I don't use their service department any more as they always stuffed up in the past. I go to South Side CMI Toyota nowadays.

Excellent place for car service etc. Fantastic lounge area for waiting for your car. Enjoyable free coffee and cold drinks. Newspapers and magazines available to browse through while you wait.

Part of the cmv group and a gr8 company to work for or well know for their great deals on new and used vehicles

Toyota were 100% Customer focused from start to delivery of vehicle. Rick and Angelo from CMI huge Thanks.

Great Sales Specialist Danielle A., friendly and professional. She arranged the car delivery sonner than expectation date. Good experience at CMI Toyota. I d like to recommend Danielle and CMI Toyota Adelaide to everyone.

Bad customers service, waiting for half an hour inside the car for a Service Advisor. 3 of them choose to ignore my waiting number to serve those who arrived before me. No explanation given eventhough I complained about it. No courtesy call received from them after the service was completed. First time coming across this bad experience.

Not happy with the answers provided by the staff of CMI Toyota and also not happy with their service.

Not cheap for servicing, but extremely efficient check in line, free ride back to city and always done on time, I find. Make sure you know where the entrance is.

Bought a Toyota from Blake and am very happy with my purchase. It was my first time buying a car and Blake made me feel very comfortable throughout the whole process.

I remember calling a while back to see if the EV Prius was being sold in Australia, only to get hung up on the phone by a salesperson.

Pretty rude, bought a Peugeot instead. Really good decision in my opinion.

First time buying a car from cmi toyota, customer service was outstanding. Will now be buying all my future vehicles from Cmi toyota.
Tony cream was the salesman, was outstanding and made the whole process amazing.

It was ok. Don't know why the last person I met there was not in a good mood. Seems he was upset by something unpleasant.

Bad customer service disguised as good helpful customer service. Dropped my car off on a Friday, was supposed to be ready that afternoon. Was still chasing them the following Tuesday morning on the whereabouts of my car... What else do we need to say?

Been trying to get in touch for 2 weeks now. Every time i call, either business manager is not available or his/her phone is on voice mail. Thanks i will take my money somewhere else. If that is the service you get before purchase, reckon what would you be getting once you buy a car.

Terrible service. Booked a Hilux in for a 24 month service, the booking person checked and confirmed they could do the job on a saturday but i would have to wait two weeks.
Arrived early saturday mornung told the 24 month service had expired and he wanted to do the small 40k service instead. Complained and finally they agreed to do the service that was booked. But no they wont have time to finish it so you can come pick it up monday or they just wont check the valve clearance.
I work away all week which is why i book things in an make sure they can be done.
So now they are going to do a half a service because they cant complete the work thet said they could on a saturday.

This review has two parts, one about used car sales (4.5 stars) and one about regular service (3 stars). I updated this review after the problem with sales was resolved.

Recently I bought a used car from West Tce CMI, which started off poorly and initially I left 2 star review before I gave CMI team a chance to put things right. I should have contacted them first, because they were happy to fix things up.
Despite assurance that CMI used vehicles are safety checked one front tyre was completely bald on the outer edge and was not legal, and tree other tyres were barely legal. This turned out to be due to a mistake and I was offered more than adequate solution. 5 stars for handling the mistake!
Also I misunderstood additional 3 year 75k km warranty conditions and bought the warranty. After understanding the conditions I asked for refund and they were happy to cancel and refunded (minus processing/admin fee). This seems very reasonable.

Initially the bald tyre prompted this review, but while at it, I wrote about service department too.

Sometimes service runs ok without surprises. But I had few services go badly wrong with pickup timing. I leave them my car to get serviced for the entire day so they can work on it as convenient. I even ask them if they can't finish it on the day to just call and tell me to collect it the next day. I don't like to rush a mechanic. But they still cause long pickup delays.

With one service I made a mistake of asking to replace 2 tyres. First they called me that they did not have the tyres they quoted me on and on the phone we agreed on different tyres and the price. They called me to pickup my car. It took me 30 minutes to get there and then I had to wait for over one and a half hours to collect my car. I was offered explanation that CMI do not do tyres inhouse (which is odd because they had tyres on display), but took my car to another tyre shop near by. So the delay was to do with waiting for the tyre shop to bill CMI so they can bill me, even though I was given a fixed quote on the phone.

Unfortunately bad after service collection timing experience was not limited to tyres. There were other times (not every time) where I was told on the phone that the vehicle is ready for collection, I'd take time off my work to make my way there and I'd have to wait for up to an hour for the vehicle to actually be ready. I'm not talking about waiting in line of customers to pay and collect their cars, which I can understand, but no, I'm talking about the vehicle actually not being ready after being told it is and taking time off work to travel there just to sit and wait.

Best customer service; a complementary newspaper, a drink and drop off service is offered. You could also have a monthly car wash with every service.

Buy a vehicle up there think first not a backyard car dealer professional services.

Excellent service by blake, helped me a lot with selection of right car:))

Friendly atmosphere. Spoken to by a very personable salesman within 30 seconds of entering the showroom. He was very informative without being pushy
. Most importantly he was a good listener and answered all my questions.
I rate the experience in all aspects as five star.

Christos and Rick were really professional and offered me great service. True gentlemen. Highly recommended.

Efficient pick up, had to pay $40 for a loan car however

fantastic service from Tony Cream in new cars Toyota at West Tce. Wasn't planning on buying until 2019, but he showed me a demo and a new car deal and I could take delivery that week. Finance was arranged in a flash and everything went like a well oiled machine. Love the car and the coffee..... CMI well done thanks

We knew what we wanted and Steve was able to get us the perfect deal. Very happy with the service and would recommend Steve to our friends. Also a special shout out to Greta for a great finance deal and to Nola for her assistance

Great waiting area for when you are having your car serviced.
Able to get spare parts for your Toyota
Can walk to town while your car is being serviced

Terrible people not helpful with setting up informant system

Booked our Toyota Corolla Ceca (S162AJX) for our 90000 kms Service. The next day we managed to arrive before the 5.20pm CMI close. After paying for the service, my wife drove home as I followed her in my car for the 4 km trip but on the way home my wife observed that the Corolla drove sluggish. Upon arriving home found fresh engine oil drops/spills along our driveway and within garage a pool of fresh engine oil.

I immediately took photo then emailed CMI Toyota Adelaide. Next morning drove my wife to work in my car, then upon returning home checked the corolla and found the cold engine oil dip stick had double the oil level. When attempting to start the engine, the engine turned over very slow as if under internal combustion pressure. When CMI Toyota Adelaide promptly responded to my report, they promptly provided a tow truck to return the Corolla to CMI Toyota Adelaide. Next Day CMI Toyota Adelaide reported that is was not an overfull oil fault, but excessive carbon deposits within the engine combustion chamber CMI then cleaned the spark plugs and purged the excessive fuel.

The battery cover lugs that secure the cover had also gone missing to which CMI mailed out.

In conclusion, it was indeed a frustrating service, where the Corolla came out worst than before is went in, however CMI Toyota Adelaide responded quickly to the faults .

Update -9/11/2018

My wife came home last week and reported over warm engine with engine warning light on. Given the past fault and CMI's past high standard response, CMI promptly towed her car back to CMI. CMI conducted extensive tests over three days and even provided an "boss drive home over night and back test" drive and all reported good. CMI kindly confirmed the engine had been overfilled. CMI then kindly arranged the Corolla to be towed home.

Given there was no guarantee of no long term engine damage, we have now disposed the corolla for another car.

Fantastic service from the staff. They did everything I wanted done on my Hilux. One of best dealerships I have been to. I like the old collection of Toyotas. They washed my Hilux as well.

Great bunch of people and a pleasure to deal with made everything flow. Very happy with our purchase.

Thanks

Great service, excellent cbd drop off service and clear communications. Not the cheapest, but certainly one of the best Toyota service centres we've come across with our Landcruiser in 3 states over the last 2 years. Keep going :)

A huge thanks so much Blake for making the experience so easy. Absolutely stoked with my new car. Would absolutely recommend CMI Toyota to anyone looking at purchasing a new car.

I had a great experience with CMI Toyota! Cannot recommend them highly enough - Blake was amazing every step of the way, always super onto it with any questions I had, and kept up with my erratic scheduling with good humor!
Love my new car and grateful for the smooth experience - why would you go anywhere else

Disappointing showroom stock. No pics but disillusioned dog

Useless, I spent 10 minutes looking at a hilux , no one even bothered to come up to me and asked me if I needed a hand after multiple people just walked straight past me, I think I ll take my business somewhere else

Very disappointed, I am a loyal customer but will no longer be servicing with CMI Toyota. I find it suspicious that I drive out of CMI after getting a major car service and work done on my breaks, and my car no longer accelerates correctly. Sure enough the next day the car breaks down and has to be towed in, I wait 3 more days for it to get looked at and apparently it's just a rare event and not caused from the service, even though my car was running completely fine before going into Toyota.

Clearly a well managed operation with a brilliant service ethic; Shaun Beshara in sales and Michael Ashley in finance made the changeover of cars so much easier and less costly than would have been possible anywhere else. Could not recommend more highly.

Extremely rude customer service by Ben Willoughby who is the Used Car Sales Manager. His exact words were You don t have to sit, we are done here .

This happened while negotiating on toyota camry today where my quoted price was less than two thousand their asking price. I can t believe that a Toyota representative will fall so low from their level.

Toyota leadership team must take notice of Ben s attitude towards customer. He was very agressive and disrespectful. You have a wrong person representing Toyota at this prestigious level.

I will never buy from CMI Toyota ADELAIDE.

Great staff, new and used vehicles and all the parts and service requirements

I bought a second hand car from CMI Toyota. I was happy about car but not about staff, especially finance guy had lack of communication skills, I mean rude. After they sold the car, they don't really care about you.

Poorest, most unprofessional car service, don t trust them. Spent $460.00 for car service, coolant had not even been topped up( coolant level reaches Min when car was sent to service). Wheels keep giving noise when use break after service, this has been told them to check from the beginning. The next service is supposed to be one year later according to Toyota service book, but the service slip they issued indicates next service is 7 months later.
I want to have service with Toyota to keep the genuine parts. I paid higher fee and not even got coolant, I wonder what else they forgot or lull over. Even the engine oil Is most possibly not the genuine one.
I called them to report, and no one gets back to me or follows up. Is this not the worst car shop in Adelaide?