It is a health establishment of which I have a good perception, but this time I felt mistreated, I went to the emergency room and the attention of the receptionist and the depressing nursing staff, I am very sorry.
Tip, if you go to the radiological study, be patient and take a deep breath because the customer service girl is quite heavy and a bit rude, it is not worth matching the treatment she gives.
Half an hour clock to be attended in admission of a scheduled appointment, if not later to enter for consultation. A real mess
Terrible experience, I was hospitalized in this clinic, if you ask that they give you something for pain, the nurses either give you a sleeping pill (so you don't call it anymore) or they give you serum, that is if they write the name by hand From an anti-inflammatory, the nurse reminded me of my 6-year-old daughter when she tried to cheat on you, I was even touched by her naivety, another older nurse complaining loudly, for saying that I was still hurting. Doctors, instead of making tests easy, and quick to start treatment (This is not my opinion, but that of social security doctors), go to the most intrusive, and expensive tests, of course. For insurance. Another nurse, the alpha male of the group, who violently opens the door for you at 11pm without knocking, and turns on the light, and I jump up. In the end I decided to discharge myself, and but now to put the icing on the cake, I will not forget, another nurse takes your way, so you know how bad you like it. It seems like a fictional story, but it's totally true. With little storytelling techniques to make opinion more enjoyable.
The dentistry service is very slow, but the staff is very well qualified.
I call today at 6.30pm to ask if they work with adeslas, and the lady who takes my phone tells me that it depends on the specialty, I answer that liver problems and they answer that they do not have that specialty, I ask what is the specialty and tells me Nefrologia. I call adeslas to know where to go, where I live, and they answer me hospital Santa Elena. I leave it up to your criterion.
My complaint goes to the customer service lady at the outpatient clinic that attended on 10/10/18 at 4:00 p.m.
It turns out that my orthopedist prescribed an MRI with the wrong company's heel. As I had the test two days ago and did not pass consultation my dr. I asked over the phone if they could solve it. They told me to stop by the clinic to solve it.
This management could have been done perfectly from customer service without any problem, instead of giving me long and insisting that nothing could be done. Unfortunate attention in outpatient consultations!
The other day I was treated in gynecological emergencies by Dr. Ortega because she had been in pain for several days. I have to thank you for your professionalism and empathy. I wish there were more professionals like her
2 hours for an analysis ?? You don't make sense, everything very slow, a lot of people in a small space. Horrible experience. Very badly managed the truth !!
My mother and I waited on Dr. Dominguez (Dermatologist) for spots on the face, we made a personalized treatment, we are very happy with the result, we have been very luminous skin. We recommend it. Moreover, the very friendly and professional.
The clinic in general has a good attention, friendly people who attend in the entrance, but yesterday December 3, at night, the organization of the clinical laboratory was unpleasant, the girl who attended tried to do the best she could, but she was alone in front of the amount of people that arrived. I decided to go to another clinical laboratory.
They do not like to work, terrible treatment, starting from the person at the reception, going through the emergency nurse, the night emergency service is sad
My assessment is in relation to the telephone service which is null. Call 5 times throughout the day, each call of about 7-10 minutes on average and do not pick up the phone ... I understand that the lines can be saturated, I can understand that there may be fewer personnel, it may have been that I has touched a day in which the telephone was not well, but it is not the first time that happens to me.
I was in school many years ago and the nuns treated us very well and I have very good memories
It is the clinic with the most dehumanization I have seen. Badly organized and without any coordination in the nursing staff.,. Very disappointed in the deal.
SATURDAY 1 JUNE.
Nurse Janira Ramos manages patients with a lamentable lack of professionalism and brutality. Shaking the arm of a patient with rest after being operated on. Closing his speech with a wonderful slamming. When recriminating his bodorbosa action, the patient's son, witness of the fact, filed a complaint after approaching talk to the nurse in question.
The son when going to ask for an explanation for that attitude, the person in question acted as if they should never act in front of the public, with an aggressive, cocky and vulgar attitude towards the client in front of the other colleagues on the 2nd floor.
Complete and absolutely regrettable.
To all this without taking measures
Renovated clinic with great comfort. The impeccable income attention, they even explained to us how everything worked. The only problem was the complete disinformation of the nursing post on the second floor. They don't know anything about anything, and the wait becomes eternal. They quote us at eleven and operate only at half past seven and that without drinking or eating anything.
I had my son almost 2 months ago. The treatment was wonderful from nurses, assistants, midwife, gynecologist, pediatricians. After a week, he had to be admitted for bilirubin for a few days and the treatment of the neonatal staff was wonderful. The nurses all lovely and the assistants too.
The reception in the laboratory is LOUD! Incredibly THICK girls!
It has the worst cafeteria of all the hospitals I've been to. The bad food (frozen tortilla). The prices or comment ... the can of cocacola at 2 and what they call assembled (flea bread) from 3 to 5 euros. Unfortunately, a private hospital has these cafeterias for its patients.
Very bad experience The reception lady was very rude (the blond lady). I have taken the trouble to review the evaluations beforehand and most of them related to RECEPTION are BAD ... If you already have several bad evaluations ... because they are not able to replace it or change it, where is it capable? He has no treatment and does not know how to behave with patients. After entering the attention the nurse who accompanied him referred to my partner as "the other ....". They don't even have a gynecologist on duty. So I decided to go with my partner to La Milagrosa. I DO NOT RECOMMEND THEM.
The two times I was !! very good experience..the care of the doctors and nurses ..
I have seen professionalism and empathy, it has been and is a very positive experience for me.
Very good professionals. I recommend Dr Calancha as cardiovascular. The analysis laboratory is very fast giving results. In general, all professionals are 10
Excellent clinic. I recommend it and more to Dr. Alicia Romo (Gynecologist and Obstetrics). Excellent treatment with your patients and excellent professional.
We had a disastrous experience. I had taken my 2-year-old son about 3 times for urgency in the day and they had always treated me excellent until we thought about changing to the pediatrician who works there, so he More
all the staff is impeccable a good clinic the cafeteria a disaster
Arrive and find friendly people who care about fixing your affairs efficiently and with sincere interest. And that they attend to you and see that your eyes open to a reality that others hide from you.
It does not help us to change baths for my baby because my wife can not change, she tells me the nurse is not to change the baths that the hospital badly
Very happy with the clinic in full renovation, very friendly and very professional staff, perhaps the worst of it would be the very expensive and poor quality cafeteria.
Something that I do not know who should do it, is that there is a single street zone of blue zone to park, the rest green being almost unnecessary since most of the houses have their own garages.
I can't comment on the Clinic because I've been trying to contact them all day and there's no way, it's ridiculous.
Yes I can say your service, so far nonexistent.
I've been waiting two hours at the emergency door and has not yet called my partner who is in distress.
The receptionists have a despotism and a lack of empathy and professionalism such that I have asked for the claim sheet.
If what you are looking for is to have a respected birth and a dignified and humanized attention. A humane treatment and respect for your baby and adequate advice on breastfeeding, do not choose this place.
Whenever you go they make you wait more than an hour. Regardless of the doctor, specialty ... Also, on more than one occasion they call you to change your consultation (which gives you almost a month and a half visit) and delay it more or change your doctor.
Not to mention that it is impossible for a switchboard to pick up the phone in less than 20 minutes and if it is in person, the deal leaves a lot to be desired.
I know that years ago it was a referral clinic but every day it gets worse.
It is a clinic in which patients are treated quickly and as a mere procedure. After a colonoscopy they have practically taken us out of the rest space and each patient has their time to recover. I do not recommend it.
Yesterday I went and I have to wait two hours! The girl at the reception has sent me on the 4th floor on the 2nd floor! Please! The girl is misinformed!
I went to the emergency room and the treatment was very fast and excellent. a 10 for this service
After 9 months of control of my pregnancy in this clinic and a few weeks after giving birth I must say that I received the BEST attention they can imagine, quality, respect and cordiality from the doctor who has treated me as all those who attended the birth , administrative and reception staff, nursing staff, cleaning staff, all have a 100/100, the clinic facilities, the cleanliness and the speed with which they have attended my requests also have a 100/100.
Taking analysis: long delay due to lack of personnel. Deficient.
DO YOU HAVE ANY PROBLEMS WITH THE PHONE? IT IS IMPOSSIBLE TO REQUEST AN APPOINTMENT WITH YOU!
Good deal. The doctor treated my father great. Rooms pretty good. The only thing to park is blue and green area.
I operated in this hospital a few weeks ago of an Apollo Reduction with IMEO, the treatment was very close, the facilities very clean and the room very cozy, for a "scary cagadilla" like me, all this is very important to be calm. Thanks Carmen from IMEO for understanding me from the beginning and sorry for being so heavy with so many questions. Today I have been missing for 7 weeks and I lost 7.2 Kilazooos HAPPY AS A WORM!
I took my son for a resonance and they behaved very well.
Endless waiting list. The trauma patient is cited every 10 minutes.
Avoid it As much as possible.
Because of my society I have known it for many years, the treatment has always been very good and the doctors excellent professionals
The Integral Unit of Neurosciences is a fiasco. Of "integral" has nothing. Neither tests, nor treatments or income in situ. They are only consultations to get a second opinion and little else.
In response ... no one denies cordiality or second opinion. But they could have done more in the face of my urgent need for help, especially in my last visit, how to get in and do tests, apply the treatment for that pathology, for which I was waiting without news and in the end I had to find my life, or at least Be interested in me and follow up. It is assumed that if it is integral, it is integral, that is, it covers everything.
However, I appreciate at least the diagnosis.
Very good specialists and very good personal treatment.
More than 5 years ago that my daughter is treated in Santa Elena for a back problem by Dr Anton and we have never had any problem, on the contrary, always everything is correct.
This week was operated on one foot, and all the professionals for whom we were treated (both the girl and the companions), have had an excellent and very cordial treatment. They make you feel very comfortable (and that is appreciated in such tense moments)
Very good professionals and a lot of technology. Everything is renovated or new.
Yesterday I attended with my 2 year old son to the Emergency Service in a feverish state, the MAGNIFICENT treatment of all the staff that attended us: educated, professional and very kind, but NEFASTO the unhuman treatment of Dr. D. Luis Rubio Mascaraque. The radical techniques for a child of 2 years to obey him seemed quite drastic and radical, leaving my son on the floor crying and repeating again and again: "get up and stop crying, so you will not impress me" to such an extent that he vomited on without barely flinching because of a possible choking on his back. Applause for the techniques that witnessed the scene but disappointing the aptitude of this pediatrician.
Embarrassing operating rooms, it seems as if they were illegal ...
A room that must be fully sterilized and the sanitary toilet had all their mobiles and personal items in the ...
Hello good afternoon ... someone can help me with the information .. about how the hifu machina works for fibroids ... if it works ... thank you very much ..
Well, today after making a curettage to my wife the attention on the part of the nurses has been disastrous.
1. They give him a route for the serum and to go to the bathroom they tell him to get in the bathroom if he gives him a foot to hang the bag. We had to ask him please to bring him.
2. The heat of the room was horrible without optional adjustment, we had to leave the door open to cool the room somewhat.
3. After the surgery they did not go to the room to make any control over the patient. They did not measure the tension did not take temperature. Nothing at all.
4. After telling us that I would give it water in about 4 hours we asked you to please give some water to my wife if possible heraldry and the answer was that the water will be taken out of the machine, it seems surreal but that is how I tell it real 100%
5. After the hours have passed and no one to return to the nursing control to see if he was discharged and had an envelope on the table and looks at the envelope and answers: aahhh yes. Now come on we remove track. They did not ask if he had urinated on the subject of anesthesia or how he was. Nothing.
6. The bathrooms didn't have soap or any kind of toiletries, things that I always found in other clinics. Minimum hand soap.
I will never return to this clinic.
I had an appointment at 12 for an ultrasound and they treated me 45 minutes later ... Seeing that if the rest of the people who came in after me happened.
In addition, you ask for proof in radiology reception and they do not give you an entry and exit date when my company requires it, according to the radiology reception girl they are forbidden ... As much as it gives you a receipt with the time of the appointment. How can that be? It doesn't seem logical.
I do not want to value medical care, which until now has been good, but the cafeteria service. As a companion of a person admitted I had a very unpleasant experience yesterday, October 2, at the time of dinner. I went down to get a sandwich and a bottle of water for dinner (because despite being in the dinner schedule there was no other option) and paying 20 euros, gave me the laps as if I had paid with ten. I warned him and, in very bad ways, he told me he was lying and that he was going to give me the ten euros that were missing, but that he was going to record the time and check the cameras. I told him to go ahead, without any problem. It seems shameful to have to endure this deal and try to steal in such a blatant way.
I have gone with my son to pediatric emergencies and the treatment and speed have been perfect. I did not know about these emergencies until they were recommended to me because of their prompt attention, and in less than 5 minutes upon arrival I was already being attended to. Anywhere it does not drop below 40 minutes, so the speed when you see your sick child is greatly appreciated.
In terms of maternity, the equipment and the latest doctors, the nursing service, on the other hand, is totally out of date. In the open days they promise treatment and services that later are not reflected in reality. Continuous nursing training is non-existent and they continue to recommend techniques from the last century.
I went to this clinic to do 2 ultrasounds with the prescription for these two: one abdominal and one of the kidneys. The doctor was based only on the genital part and on the kidneys and was everything. I asked him if he was not going to check the other organs such as the gallbladder, he said it was another ultrasound: the abdominal one and he looked at me at this point in 15 seconds. While I had this recipe for this abdominal echo. Leaving the consultation they gave me 3 reports and in these one of abdominal ultrasound speaking of liver, bladder etc ... a whole series of organs that were never verified and in these reports they even contradict each other: that is, there was no personalization. A total joke, I do not recommend going to pay 200 there for this. I will go with the appropriate entities that protect patients.
A hospital that operates as a business should not treat patients. I went to this hospital as a foreigner taking private service to perform x-rays. The day before the appointment, the department calls me to confirm appointment and cost of the exam. After two hours of delay with respect to the agreed time and without having been informed, at the time of payment, the invoice is raised, justifying modifications in the examination procedure (understandable if the procedure requires it). However, it is a fault that they DO NOT inform the patient about their procedures susceptible to changes, since they represent a cost above 400 euros.
As a requirement and declaration of my rights, within the health system required in some countries of the European Union, always require the patient to complete a form in which the hospital or doctor writes date, type of examination, value and seal of the establishment. Four pieces of information that take a minute to write. Order that has bothered the person in charge, justifying: (I do not have to fill in that ..) while I tried to explain that it is an obligation that I am required because I can not complete it and that otherwise it would be considered as FALSIFICATION OF DOCUMENTS
Reluctantly I got two stamps after an unpleasant and disrespectful treatment on the part of the person in charge, giving me the exams and throwing them on the table.
At the Santa Elena Clinic: it is regrettable to leave your institution with the feeling that you are doing the patient a favor, WHEN HERE A PRIVATE SERVICE is hired and they allow themselves to treat people as a business and not for Human value.
I recommend to all foreigners and nationals, to look for better trained centers.
I had an appointment with Dr. Leticia Llamas de Ginecologia, and I was very happy with the attention. I had the test for which I went to the center on the same day. Recommended clinic
The clinic is very new, the treatment they have given me at the reception has been very kind, something to assess today, Dr. Zacarias Galo has been punctual with my appointment, and has explained everything very correctly and nearby, the truth is that this is greatly appreciated, from here I thank you for the treatment received.
Good deal. Nurses, guardians, surgeon and administrative.
Thank you.
I had surgery on February 8, since the attention was excellent, both personal and professional. Very well the staff in the operating room but especially the anesthetist. On the floor they had little attention, in those moments so important for the patient, which make the trance more bearable.
A zero. After more than an hour and a half of waiting for an ultrasound I leave without being able to do an ultrasound, rude, bad customer service. My appointment 18.45 waiting time for authorization at reception 45 minutes waiting. Plus another 40 minutes to do an ultrasound. I have to go and finally ask for revocation of my steering wheel. Next Friday another appointment .. haha shame to have to go 20 times for an ultrasound. MY ASSESSMENT IS ZERO IF YOU CAN CHOOSE ANOTHER BETTER SITE
I had a gastroscopy 2 weeks ago and very well. Dr. Ana Zatarain Valles and the anesthesiologist Mr. Alejandro were very professional, they knew how to calm me down since I was quite nervous to the test. I highly More
If it were not for the emergency receptionists and a nurse who helped me at all times and treated me very well I would put a star just, The nurses and the doctor who saw me rude or knew how to say hello or answer when you said thank you, I expected to hear several people complain about the treatment of doctors, even a woman said that the mood of the doctor who attended it coincided with the surname of it since it was cantankerous jejeejejjrje greet and be educated does not cost anything, and as we see a title not It gives you education, very bad experience
I was pregnant and a gynecologist assisted in the delivery who detected an ovarian cyst in the girl before 4 months. The doctor was very good, professional and personally. The delivery and the care after the same perfect, the room, location and very good facilities too.
All the very friendly staff, from reception to medical health personnel, close treatment and speed
Today I had an appointment at 4:50 p.m., it is 5:37 p.m. and here I am, waiting. At the reception, there were two girls, a girl in her 40s and another in her 20s or 25s, the one who attended to me was the young girl, when I asked her where there was trauma, she literally replied boy, you have it written on the wall As she pointed to a sign at the end of the hall, her partner, realizing such a deplorable attitude, kindly indicated where to go.
The telephone service is NEFASTO. I've been trying to communicate with some department all morning and they either have me on hold and then hang up without giving me an explanation or attend to me, or they don't answer directly ... embarrassing.
They really have a serious problem to be able to communicate with the doctors by phone ... it's incredible ... nobody attends
The clinic itself is not bad, but the laboratories are on duty. To leave a bloody sample we have taken about 2 hours of waiting in a room full of people.
I have been with gynecologist Silvia Ortega for many years, she is a great professional and a great person, thanks to her I have been able to have two wonderful children who were born in the Santa Elena clinic. I have always felt understood and supported and the experience of giving birth with Dr. Ortega has been unforgettable.
We had our baby there and except for a few inattentive and dry night nurses the rest of the lovely, friendly and professional staff. Very good gynecology doctors, midwives and pediatricians. Highly recommended
The attention of the telephone operators who take the appointment is horrible, terrible treatment. It shows that they are very burned. It has happened to me several times and it is a shame.
If you do not want to wait more than 2 hours always, choose another hospital that there are many in the area. I ignored the comments that said you expected hours and I regret it.
Great professionals, better treatment and immediacy in attention
A shame, do not have any control of waits and visits. Time to get to your appointment, and you will not be notified that there are delays, emergency and priority patients will pass in front of you. After more than an hour of waiting I ask for an estimated time to nurse and tells me it's not possible because other patients have priority. I've had to go after an hour and twenty minutes without being seen by a physician. A clinic not recommended
Excellent attention, professionalism and sympathy from all the employees of the center. Very positive feedback
I had surgery on day 13 ...
The attention given to the very good patient by nurses and doctors.
The renovated individual and silent rooms.
I have been happy with my visit to this hospital, good human and professional treatment.
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It is a bit labyrinthine, but very good in general. The facilities are new, you can easily park on the next street (paying for the SER) and it is a relatively quiet area, except perhaps for a student who passes by. The doctors very well, and the nurses, because according to your touch, you know.
clinica-santa-elena.org
