CHU Rouen Review

Flagrant and widespread inhumanity of the vast majority of the staff. One in a hundred polite and respectful, the others are too busy telling their holidays to book their appointments and take care of patients. An elderly person moaning alone for several hours in a consultation room without eating or drinking until 1:30 pm. After my intervention to report, three nurses have finally moved ..... to put a layer ..... and especially close the two doors so as not to be disturbed by his calls ..... BRAVO! This is what we call loving his job! Shame on these people. If one day their establishment was to be privatized, I do not give them three months before a burnout or resignation. I thought that only emergencies were catastrophic but I realized today that other services are in the same state of let go and inefficiency. NEVER again I will set foot in this deplorable establishment. I prefer to be taken to the first slaughterhouse, there may be more control and respect for humanity than in this mismanaged factory. SHAME.

Very nice warm welcome and humanity in ophthalmology emergency service .... Thank you to all the teams and all our services at Chu Rouen
Madam rosa

Never find anything and keep waiting for hours and hours, without WATER !!!
Ineligible service
Forbidden to accompany the patient
No follow-up
I do not recommend CHU emergencies

Band of incompetent, slow and unwelcoming; after eight of the presence the scanner has not passed, probably a contract with the funeral ...

The Cardiology Part very well with a great team very good staff it is thanks to them I am still alive thank you

I went to the emergency room on a holiday. I was very well taken care of and the nurses were very available despite the world there was. The premises are old, but I have not seen anything alarming in terms of hygiene.

Very poor organization, especially in the Gynecology department, for a simple appointment we walk you from service to service with a complete lack of politeness! (Speaks to you as if you were a resident, you put on hold without warning and hangs up) Quality of the standard / secretariat overall more than mediocre! To flee

Very good reception from the entrance: speed and competence.
The staff is lovely no matter what service I visited. We really feel like a person and not a number. Very competent and attentive staff: speed and efficiency.

I really wanted to thank a pediatric emergency room doctor who found my baby's problem and made her feel so much better. Thanks to Dr Valente who was just perfect.

I stayed 24 hours in the emergency room and I slept there, finally I spent a sleepless night in a bed the rooms are super badly insulated I could hear the suffering and complaints of a gentleman the room next door had a lack of isolation and instead of soothing it I felt like it was doing the opposite. When you wake up, they come to your room, pushing the strong path having had a night like this, it's not very pleasant. I pass the rest you will be shocked when I leave.

Great welcome in May 2020 pdt the covid by doctor goldenberg, his nurse and his extra nurse.

Never seen such a pediatric emergency service. Contemptuous nurses and incompetent interns. "Your child has nothing". Fortunately, we took a second opinion on Paris with more friendly and above all qualified people.
For people who really need, take the A13 towards PARIS

this Thursday in the ophthalmology emergency my wife was received by a very unpleasant person, no listening, limited I pity the intern who was with this person with wrong diagnosis, when we are not made for the medical, we do not choose this profession.

An old rude guardian of the unpleasant barrier, to park in a galley car, paid parking, the tap water from the hospital is disgusting. The morning staff are rude and uneducated. Deserves the licensees, the hospital buildings must be renovated: it represents the city of Rouen if not the remains of professional staff, nothing to say.

I put a star because no choice otherwise we can not comment, it's a shame this hospital, my little son of 13 months, the open front, waited 3 hours for someone to osculate and was put in the entry corridor in full draft because it has chicken pox ....
Congratulations pediatric emergencies ... A letter will follow this publication, the director of establishment and the Minister of Health ...

I arrived this morning in the emergency room, a great team I did not wait too long and a nurse at the top and a woman doctor who explained me well I said to the Chu de Rouen bra bravo

I recently entered the outpatient department, I was immediately well received by the nurse who took care of me, followed by a serious anesthetic and competent staff who ensured my well being, the surgeon very patient reassured me, it helps a lot when you suffer and I am very happy to have chosen this hospital CHU Rouen for my operation. Everything went well in good conditions.

Never go there if it's an emergency unless you have a few hours to ruin your life. Personally I have been there several times for various reasons for nothing in the end, they serve no purpose and do not solve the problem and are very rude. One wonders if they are there to heal or to sing and drink coffee. In short, if it's for an emergency I suggest you go to Cleon it's a little further but they are more competent and efficient.

Very unpleasant reception in the emergency for a blocked ear problem, even if this problem is not an emergency, the tone and the vocabulary used by the doctor and the nurse really shocked us

It is not normal to renovate the entrance of the Rouen University Hospital, which must be very expensive, while there is a shortage of emergency rooms (3 beds in the same box and patients waiting in the same room). the corridors), that it is necessary to wait for hours for a care, that the medical team does not have enough staff .... The TEAM care makes every effort to satisfy everyone. Congratulations to the emergency staff. You have to hire .... In addition, there is a very bad maintenance in the rooms (obsolete outlets, peeling paint ... etc ....).

Staff do what it can ... ie not great things, endless waiting, installation for degraded patients, unsuitable equipment, careful caring communication a sweet dream, pity !! What if this is the end of a life ... I hope to die at home !!! I would like to clarify anyway!
Today's hospital has become a management center where we manage flows of people, no time for empathy, respect, and the rest ....
I speak EVIDELY, of the hospitable machinery with its budget prohibitions ..
Fortunately I met RARE staff full of humanity, desires, not counting their time and effort ..... never forget that the hospital today will be ours tomorrow .. .
So gentlemen and ladies politicians stop looking at your belly button .......
Get closer to the staff and patients who have ideas for the hospital
TOMORROW....

The biggest pediatric emergency show .... !!!! More than 7 hours of expectations never seen !!!!!!!!!

Doctors and STAFF are incompetent. They only know traumatized.

Emergency service you arrive at 10 a.m., it is 4 p.m. you are still there and you are waiting to flee !!!!!!

Nursing staff smiling, pleasant and competent. Well received nothing to say

I have been busy this year and I must say that I admire all the staff of this establishment and it's not over because 2020 I have several rv so ....

Passage in service irm. friendly staff listened to patients
Premises that deserve a paint job but overall good
the concern of this hospital is the parking which is an exorbitant price
taxed people who come for care it's shameful

Opinion concerning the radiology department: service at the top, staff full of sympathy and delicacy when carrying out two painful examinations: endovaginal ultrasound and hysterosalpingography. The rooms are sometimes small but the equipment is at the top, I had rusty and a blanket full cover, the staff installs a screen of sheets that can not feel like a rat laboratory naked, moreover the tables and armchair are upholstered (unlike some cabinets that installs us on aluminum tables ...). The staff very much detail the course of the examination and take into account the patient's feelings. I did not feel anything unpleasant during these two exams however very painful. 5/5 to both teams met.

appointment set day X at 17:30. Call the day before the secretary to ask us to come at 15:30. I put a day and shifts another appointment. Day X I arrive at 3:15 pm after 45 minutes the specialist arrives and takes the person who had an appointment at 16:10. I claim and this is the fair to apologize "phony". Still, I want to understand the wait justified to emergency but by appointment there should not be exaggerated. I do not care that we must undergo regularly in the medical community without any recourse.

I spent practically a week in intensive care and I met wonderful people there, whatever their level of tasks. Smile people applied and alive who just makes you want to live and who make you go down several floors on the humility side when they make you realize that your feat of the day is to have pooped and that makes everyone happy !! !! I love you all !!!!!!

I had my file that was given to me at reception in order to join the gynecology waiting room, I waited 2 and a half hours, so that I was told to go home because my case was not "serious enough". Indeed I should go see a doctor or a gynecologist, to believe that I disturbed them for a scratch.
I find that unacceptable.
So it's the reception's fault or those who are in the gynecological department? It s so sorry, I thought you would help me, nothing.

Really very disappointed the trauma doctor in orthopedics person very cold and confusing enough I will not go back to see her.

Hello, 72 hours since my mother arrived in the emergency room for a double arm fracture. they had to operate the same evening! They put her in orthopedics and they have to operate for 72 hours, so on an empty stomach regularly (2 meals in 72 hours). This is unacceptable! Each time we tell her that she is going to have an operation in the morning and in the evening around 7 p.m., we tell her that it will be tomorrow morning!

Vascular surgery department with Dr. Thomas is inadmissible!
Stay on the phone with a colleague for more than 45 minutes so that in the end she tell us she will not take care of us when we drag for more than 7 me an ulcer that worsens with a useless operation from his share! I do not recommend Dr. Thomas !!

Arrived at the emergency we were heard and very well guided by a listening and friendly staff. thank you

Huguette
Arrival on October 14, 2017 for an aneurysm immediately admitted to the emergency room then the block and then neurosurgery I was operated back in my room
Very well cared for
I then went to the 6th
I thank all the kyne nurses nurses for their kindness and efficiency as well as dr Olivier Langlois for his operation
If vs need don't hesitate go to neurology department

Serious and competent support. Thanks to the nurses and the intern who was able to find the necessary care for my child.

pediatric service we had a big blow in 2001 and the service helped us get out thanks to Me Rebmann at the time psychologist will never forget your help and supports

Hospital serious staff pleasant overall some lack patience while in this job is essential certe a job not easy but chosen and wanted is the life of human beings who are dear to you so thank you courage thank you

Nursing staff smiling, pleasant and competent. My two children were born in the maternity ward of this hospital. The pediatric emergency is at TOP. Thank you

Large hospital center, very competent services. Overflowed emergencies. These are often used in place of
SOS Doctors. Because no advance fees!
Top ophthalmology service.

I had a headache, ache in my arm, and my left side. my son drove me to the hospital around five o'clock where I was referred to cardiology. I was taken care of and surrounded by competent people who did not let me go when they had lots of patients. as I was feeling well around two in the morning, I went home. I am in awe of all these health professionals, overwhelmed, but always present.

Congratulations to the medicine and all the staff of the sweeper surgeon against the lack of staff is very serious do not be unhappy if you are not happy taker their place and congratulations to all

We are quickly lost in the corridors
There is no free parking
The services are too small too many people per room
Nice staff and at your service

Admitted a few weeks ago to emergency for a problem to listen to them benin, I discovered in a real hospital in Paris that the problem and other and that I was wandering. We dream. Interns who do not know the scientific words that you teach them live, a total lack of respect for the patient (box of care that the staff opens without stopping in full consultation and causes the laughter of the staff), traces of blood by earth, notable aggression of a staff at the end. Dangerous, if you can, privilege great Parisian UHCs or interns do not confuse your suffering with the last gag of a comedian.

For Dr. Cedric Tzebia Kouabia:
First of all I do not thank you for your welcome.
In a second time, I do not understand that you can exercise in the emergency of such a hospital. I came Sunday night to the emergency room in a deplorable state. You swayed my ear, telling me that she was bleeding but that it was not serious and that the eardrum was not pierced. You made me wait for nothing for an appointment orl. I had to be contacted under 3 days to have a appointment, arrived it's me who contacted the service orl who told me that you had made a mistake and that I would have an appointment in 3 weeks. So I went to see my doctor who was shocked at your diagnosis. Not only my ear bleeds but my eardrum is well and truly pierced. She put me on cortisone. She pointed out that you were irresponsible. You are incompetent and unkind.
I never complain in this way because the CHU is a more than respectable hospital.
A good word, I do not greet you.

Ms. Fanny Lecanu

More than 2 hours in the emergency child well open to the lip 3 lead to have a doctor is even asleep waiting for them

We very often go to the pediatric service I do not know the other services so I can give that this one for children, there are good and bad it depends on who you fall which is frankly a shame. Changes are required.

Do not go there! We just dieppe emergency, sent a doctor for an ophthalmological emergency (acetone in the eye), we are rejected by asking us to wait for the end of consultations! Unfriendly staff who talk about us roughly in a room next door! Ashamed! No support, working in intensive care we find its inadmissible!

Hospital very famous of very good doctor and surgeons my very disappointed .My daughter in the Orthopedic Surgery department sounded because she was suffering my they came after 20 minutes fortunately she did not suffer a cardiac malaise because she would be dead pfff really disappointed. Then the night nurses very unpleasant I can understand that they are tired my patients do not have to undergo this.

During this period of health crisis, it is very good to send 2 people to the entrance to force people to use hydroalcoholic gel, but it would be even better to provide soap or gel in the sanitary facilities. Please make a little more hygiene effort

Pediatric emergency nothing to say pleasant staff
very kind and smiling malgres the epidemic in this period it is reassuring for our baby thank you

everything is perfect, no problem in this hospital, hush ....

in truth, I have heard comments from staff (some were relatives) that are cold in the back: patients mistaken for cattle, competition for the longest break, procedures voluntarily ignored to be the winner of said competition ....
Of course, it has always existed, it has even been caricatured by many humorists, with varying finesse.
What is chilling in the back today is that, from a minority, these facts have become a system which is encouraged by health executives, and therefore which is becoming generalized.
What emerges from the testimonies, from my experience, is that today those who finish faster are better rated, ignoring any other criteria.
Before the demand for executives was fast and good, now it's only fast and fast.
And I could notice by staying whole days in services the phenomenon: everyone runs until 10:30 am / 45, then an hour break until the meal service (I'm not talking about emergencies obviously, I'm talking about daily care in hospital departments)
And this is what gives this impression of permanent extreme agitation, while the work could be done calmly, with more quality, in truth the time is there ...
But do this and you will have hierarchy and the majority of your colleagues against you, the few who still resist are real heroes, but their rarity increases

As for the instructions that are given to staff for the management of medical errors or complaints from users, I am talking about REAL instructions, those that are given orally but never written ....
I cannot detail them here, they no longer fall under moral or professional fault, but criminal, and I have no material evidence, nor specific cases to give, just concordant testimony.
to summarize, and without telling you what exactly: everything must be done to protect the staff and discourage the complainants, the whole message (the real, not the formal) is that the esprit de corps must prevail over the truth
There too, more and more rare are those who resist, they are considered as traitors.

Would i have forgotten to tell you?
In 2010 I had a heart attack on a Thursday at 6am, I call the emergency room, which refuses to move !!!!
in the afternoon I do a troponin dosage, result 250 for an alert threshold of 6
I come to the CHU on my own, on Thursday around 7 p.m. I am in cardio chir.
I was then left to wait until Monday morning at 10:30 am, to finally realize that he had ..... forget me! ! ! ! !
So I waited about 100 hours between the infarction and the angioscopy.

Then we see self-glorification articles saying that the average intervention time is 3 hours after a heart attack, but where do they come from such figures?
bogus statistics yes !!!

I have others, alas ....

Medical tourists, I clearly do not see any other definition

5 stars for the excellent maxillofacial surgeon Dr. Olivier TROST who practices in this hospital.

Rather fast support max 1h30 of waiting
Competent and friendly doctor and surgeon

Bad doctor who does not worry about his patients at all
Shame on this Chu who crazy nothing ....

It would be necessary to be able to make an infiltrated report to realize the madness of emergencies, worthy of "the resident"

It depends on which services you take care of, and then they make reports for nothing, noise for nothing, and not forget the indirect insults.
Meals for mothers who stay with their children are subject to conditions even if they stay there late.
Without forgetting, that the coldness of certain professionals are not to be ignored, the rate of "I do my thing you do not exist. I speak to my girlfriends .." it is exceptional !! Go there really if you have a real emergency, for a small thing go to the clinic to not wait hours.
Cordially.

My mother was admitted to the emergency room for arrhythmia (according to the opinion of the medical officer of the SAMU).

The intern who took care of my mother diagnosed her with anxiety after waiting 6 hours, I will pass on the fact that this intern was more than unpleasant ... Return to the home with the only explanation that my mother was not suffering ...

In front of the recurrence and the evolution of the symptoms, my mother went to consult a cardiologist in Grand-Quevilly, who diagnosed her with rhythm disorders and put her on anti-arrhythmic treatment.

If you are really ill, my advice is not to set foot in Charles Nicolle's emergency room!

The staff is so overloaded that they allow to attach some very sick patients for several hours to not disturb them (6h to 16h) without giving him food and drink. He explains their gesture by saying that he is aggressive and that it is impossible considering the state of health of the person so I do not recommend the urgencies of this hospital always crowded and very long hours of waiting to have beds in the hallway

A labyrinth that, with the exception of the cold and pretentious administrative staff, has excellent surgeons and a very caring and humane caring staff!

Totally incompetent 23:30 to 05:00 to wait with our son of 5 months who has 39 fever and is still waiting for a doctor in waiting rooms it is a shame for the urgency of such a facility and the worst you told them she yes yes nothing can advance while while the families wait they eat the cake she laughs and sings "or goes France" spend at 5:45 to stay 5 minutes in a box to tell us continue the doliprane and tell us that we can return this service and a huge joke

Hello,
I do not understand at all Dr. Clavier Brigitte who is a gynecologist, answer my questions at 1st appointment. I think I annoyed, we come for answers in this case, explain the procedure to follow before the patient can ask questions The 2nd still no answer she gives me a booklet to read and offers me to talk about the 3rd appointment. No answer either, she offers me an information meeting with other gynecologists. Finally I lost patience. I have not yet seen an incompetence of this level, well done .... Do not be sick with this kind of professional.

My grandson was hospitalized at home for a very rare tumor in the thigh he suffered martyrdom and yet the next day he had to leave the room available for 1 other person so far he still suffers and you do not care much !! you knew this reputation. It is necessary to receive the patients with a little more respect and to know how to live..I do not congratulate you !! or have passed your reputation ???

The emergency department is a joke! And I'm not one to be dissatisfied but there .. I have rarely seen such a deplorable and unpleasant service. The samu and the nurse who looks at what state we are, get married between them thinking that I have nothing at all It deserves to make a serious complaint. We have time to suffer here! Although there are many worlds I can understand it .. but there are limits not to cross! The 3/4 of the nurses only know how to laugh, talk, walk around in their pockets etc. When I came a doctor came to ask me 2 3 questions and left! I did not see it before 2am without knowing what I had. In all 6h I stayed to prescribe an antibiotic and finally never look for the cause of my big stomachaches .. I left me even in pain .. I would never go back to this hospital. A very big change to predict !!

Good care, the rooms are well tended, well heated, and the staff very pleasant

There is a charge for parking, it shouldn't be to go see our loved ones

never come for a blood test. December 13 I accompany my wife, we wait more than 15 minutes, no one welcomes us, the phone rings in the void nobody repents. after 15 minutes I decide to knock on a door, at least 5 or 6 nurses are eating and laughing together. 2 person in front of me wait for even longer than us.

my little girl was born in this hospital in cesarean section but the problem that my wife had chronic Endometriosis, they did not clean well properly, they left a 3 cm trophoblast. We lodged a complaint against the midwife in court, I do not recommend this establishment.

Make a simple call for information on June 28, and come across an extremely unlovable woman, if switchboard operator does not please you change profession

22h19 still nothing and arrived at 15 pm
No comment

Chu pediatric of Rouen to avoid absolutely.
Waiting 6 hours boxing 6 hours so 12:00 to get no results ...
They know how to give cortisone to GOGO or parace or topaligic.
(psychological) always comes back to them when it is difficult to find a diag for a sick child necessarily know faster for some pediatricians especially TWO its very strong on this subject they will recognize their strong point.
"Be careful there no reports ...
I will surely write a letter to the Minister of Health to the director of Rouen University Hospital as well as to the public prosecutor to explain the case of my daughter and a certain pediatrician.
Good luck to you .

On the other hand

Ophthalmic Emergency Consultation
Highly effective despite the obvious work overload
Thank you

A place where the patient is more considered a guinea pig for some, or a livelihood for others! I hope never to be in the hands of his inhuman environment!

My opinion concerns the secretaries of the reception! when your doctor sends you after examination to see the emergencies with a letter to give to the specialist and that on the spot the secretaries send you bouler because they estimate that you can take appointment instead of urgent and that the letter of your doctor does not worth nothing ... But what are these people unable to stay in their place and not kind? If you're not a doctor, you do not send the emergency home without consulting! I would like to see their head if they were in this kind of situation! A tip: do not listen to them, if you're there for an emergency you stay there!

On the 6th of April admitted to this hospital at 9am by the firefighters for a fall in my bathtub, sides and left grill apparently traumatized I undergo the x-rays and examinations necessary for a diagnosis in realistic theory.
After a care on a stretcher I springs from this hospital with very intense pains alongside
The diagnosis of the hospital is no fractures no trauma? The dosage of the treatment is some analgesic dolipranes and time to regain my mobility!
Unfortunately, when I left the hospital around 1 pm that same day, I took a painkiller with codeine to counter pain! What I did not know was that I was allergic to the codeine, so discomfort and return to the box departure for examination and wait for the end of the harmful effect on me of the codeine! I spring at 23 h 30 of the hospital

Back home I have more and more intense pains doing a control radio with the participation of my doctor it turned out that I have 3 sides breakage and a small hematoma in the plevre! What to say about this diagnosis of the hospital? I am afraid however 2 doctors had observed my radio
I now have trouble recovering and hope despite this bad diagnosis to recover my mobility otherwise I will make other decisions concerning the emergency doctors of this so-called hospital? mr Delpouve marc

Hospital nothing to say but the super nasty reception lady on the phone !!

It is very complicated to find your bearings, if you need an eye revision, or a concealment at a specific place on the body which requires a different medicine, it is even more complicated. And I can't imagine the emergency services. you also have to think about having all your papers with you, otherwise it's a U-turn. And the waiting time for an operation my god ...

Long visit to emergencies today
A staff of great efficiency, kindness and dedication, but limited material conditions and a staff in number clearly insufficient given the influx
Patients parked in double beds in the corridor, for lack of room ...
That day, the emergency was overflowing!

All the medical services for young and old but an overpriced fresco when the hospital lacks caregivers and a good refurbishment in the rooms and corridors

I have just had a herniated disc operation. I had very competent staff from entry to exit. all of our care congratulations to this great team

Double eye surgery
Very competent nurse, anesthesiologist and surgeon
Crosse tension with the internal who is not listening to his patients
Waiting for a reasonable appointment

Arrived at the emergency for my wife on July 8 at 6 p.m. Left at 5 am by ourselves because more than 10 hours of waiting without anything ... no result of scanning in 11 hours of waiting. Uninformed family, incompetent staff who forget 3/4 of the information given. Secretary who treats people like rotten fish ... Frankly unnecessary to go there, make an appointment directly with a specialist and pray not to die in the meantime ... Ashamed