CHU Rouen Review

Imagine all negative pictures on hospitals you will find them all

A little ashamed that the priorities for the customer reception area only concern people with disabilities, right? The priority queues and the seats are not for the sick but for those who cannot wait too long or remain standing: the elderly, the disabled, pregnant women ...

Very disappointed with the service of pediatric gastroenterology, this is addressed to Dr. Mouterde, you are imbued with yourself.

My daughter is 6 years old an intervention scheduled for Wednesday July 19, and yesterday afternoon to our surprise a phone call! A postponement due to an "emergency" in the ophthalmic service, and this postponement not a day or two to reorganize the schedule NOT postponed without date in almost 6 months later, the service of Dr. Alain Retout is simply manifestly incompetent , he makes fun of the patients, the Hippocratic oath he sits on it is a shame but maybe the intervention being benign does not bring him enough, in the industry we control the flows better while they are things, products. THEY are humans, and they are incapable of doing that, it is incompetence from A to Z and worse of the total freaking out with a big dose of casualness from its secretariat!

Personal understaffed yet effective yet professional despite working conditions that I do not wish anyone ...

Bravo!

I accompanied people who were taken care of a priori correctly. There is a long wait for emergencies.

I came back valid, I am disabled, one year that I did not return to work, while a list of drugs to avoid were given it was prescribed.
Today they do not care about me when I come to the controls, their nurses are however at the top, nice and listening to the opposite of their doctor / teacher

After several visits and hospitalization I have always been well received by the staff and well looked after.

Prescription glasses broken by emergency prescription glasses before 1 year I was answered go to shameful paris

I know this hospital like my pocket and I was enormously overdosed on it. While waiting for my children to come into the world, I was able to visit practically the whole hospital except some places. And take the opportunity to visit Rouen. besides thank you to maps because I am not lost.

A big thank-you !!! Dedicated, attentive and reassuring staff, in particular the dermatological emergency service .

We never go there for fun, but the staff knows how to make us smile.

The hospital and no one the midwife and the doctor have nothing to do that you suffer I am in 38 + 1 and I lost blood with the mucous plug he says that it is normal everything is normal for them and you see several doctors and he gives you all a different version I am in pain I am suffering and he does not want to trigger me I regret not going to private clinics.

Cesarienne in emergency for the birth of my daughter. Staff more than competent and very good care. We do not thank enough those who save us everyday.

Very dedicated staff. Many leading health professionals and many advanced medical equipment

To avoid !!!
My 90 year old mother was admitted Tuesday evening 09/04/2019 via the emergency room for a trochanteric fracture of the right femur (femoral neck). She was transferred from the orthopedic service to the geriatric ward as early as 10/04/2019, where she has been waiting since 4 days for surgery. For this type of fracture, the risks of complications are proven beyond 48 hours without intervention. I am told that the operating room is overburdened by emergencies with vital prognosis, I deduce that it will be operated when its own prognosis will be engaged. I seized the regional health agency, I am preparing to file a complaint against the CHU next Monday 15/04/2019 for endangering the lives of others.

Poor emergency pediatric, 15 minutes waiting at home there was no one, and 3 hours later still waiting for a suture room ...

Just a word otherwise I would have too much to say ... so I will describe this chu in one horrible word.

Thank you to the emergency officers for their professionalism.
Thank you to the administrative reception staff for their information and their patience.

Hospital center where patients are well taken care of

What is this parking lot behind the pediatric emergency room where you guys go with your 8 year old son to the emergency room and you pay 30 euros for parking park from 2 p.m. to 6 p.m. and when I leave I read the price and I see 2 euros for a quarter of an hour but where are we going seriously !!!

Covid: a pity that the caregivers do not respect social distancing and gestures barriers during their pose cigarettes ... Otherwise establishment of renon.

Pediatric emergency baby.
Waiting several hours (5:30) to finally leave.
My 12-month-old daughter has had a fever for five days and apparently we do not take it seriously since all the people who come after me come before me!

This hospital and only known for its name personal emergency level not at all smiling not at all pleasant whether it is serious or not we can always die if we can really be taken in <<emergency>> we must come limit with the firefighters. Level rapidity it is necessary to wait 3-4h so I do not call its emergency without counting the people who come because it has a gastro or hairs on the back which grows askew on this I would never return to the emergency in this hospital. To get priority you must have a special immigrant card or have a little sore. I decided not to wait 3-4h because I had my baby with me so here is what I do not recommend this incompetent and unpleasant service and medical secrecy we can not count on it because it is necessary to tell in front of all world why we come.

Hospital overflow understaffing. I was sent by the samu and the firefighters and I stayed 5h in the waiting room still not pass ...
I want to clarify that it was an emergency estimate by the firefighters and the samu and that my 12 month old stayed 5 hours in the waiting room ...
It's a great shame to see that

Hospital mediocre never again I will set foot, left without operation, canceled operation at the last moment after 15h of fasting, no new date to propose, as I wanted to leave they put me out. I strongly discourage neurosurgery

Who says internal hospital, we find ourselves in an environment revisiting greys anatomy but low floor, professionalism, listening, empathy is forgotten .... Take a look higher, speak with real words but too raw in front of a patient it's great way .... I am disappointed not to have been helped as a patient family and to have been so much ..... there is really everything to see again, stop taking patients for guinea pigs and especially cropped because what is scary is that they are our future doctors

I had hepatitis A and they healed me on the pediatric side I thank them! I'm only 14 years old and the personal is finally nice on the child side after I do not know.

What to say ?
We don't go there for a walk ...
But here at least we are entitled to a smile, not necessarily case everywhere. Already it's not the joy of going there ...

Very bad memories .... We make it we are sent home ... and 3 days after that is the tragedy ...
You put totally incompetent interns or externals who make pseudo-diagnoses.
Never again the chu of Rouen.

My beautiful mother was there for a big operation ..... a CATA !!!! Never again, lack of information, no communication between personal, a real abattoir, what a shame

some doctors who operate as butchers, not concerned with follow-up; they fill their bank accounts. Unnecessary drugs that do not make the vitality of the patients without talking about food. So-called humans full of ego.

Having had positive Lyme disease analyzes, I requested an appointment with the infectious disease department. This service asks me to send an explanatory letter and a copy of the analyzes, telling me that my case is not urgent: I am so weak that I can only walk a few tens of meters, I am only 50 years old and I am a former sportsman. I have an appointment with an Intern at the end of two weeks who blackmailed me as follows: either you accept the lumbar puncture (examination which can be disabling) or you are not treated.

Appointment taken for 6 months the radiology breaks down we let wait for 2 hours irremovable

yesterday I had a vagal discomfort in my garden the firefighters from my city came to pick me up to go to the Rouen University Hospital arrives around 3:10 pm with the firefighters the care was fairly quick but after a real hassle I passed exams complementary around 4:00 p.m. and I had the results of the exams at 10:30 p.m. to tell myself that I had nothing therefore clear if you are a little uneasy and that you are sure to stay at home because the care that we give does are not useful

Certain service more pleasant than other nursing question

super hospital, waiting, but it's normal before the affluence .... vs are not happy, go to your GP and that's it!

The resuscitation team at the top
I have just lost my father-in-law suffering from a serious pathology. The team did what they could to save him from start to finish.
A team of professionals listening to families in such a painful time.
A very big thank you to all of you

Young 21 year old hospitalized today.
She could no longer move her left arm and get up from her bed.
The doctor gave him paracetamol and 1 hour of monitoring.
No blood test or CT scan it's too expensive
Mr the doctor my daughter's life is priceless

Following a mismanagement of the file, work accident taken into account in part: consequence, bills of care payable by the patient, impossibility to join the cash of the Hospital, letter of recovery and notice of prosecution by bailiff to the patient despite the sending emails to update the file, we hang up in the face when you try to explain.
For care, nothing special

Very friendly staff but lack of space much too important whether in the parking or even in the rooms I was forced to be in an unventilated room with another person because the rooms would not be released, however the surgeons are very competent

Mother-Child Pavilion. I had to go there from the Yvelines to attend the birth of my twins. The staff are really nice, pleasant and very attentive. The Kangaroo unit is exceptional. Lots of tenderness, quality care and flawless listening. After 3 weeks my daughters were ready to take in the outside world!

Gynecological emergency service at the top thank you from the bottom of my heart for taking care of me and help to live the hardest moment of my life you pampered me comforted respected my suffering I would not forget besides I recommend this hospital for motherhood and its service

Quick support, staff very friendly and humane, it's a great hospital. Except once or the intern did not find what was wrong but it took me to represent me a second time in the emergency, it happens, the rest of times, the diagnosis was good.

Clean and welcoming places and the health care system and state-of-the-art equipment and superb doctors and health staff I am always followed at their home for x reasons top thank you for them I recommend it

The last time I go to the emergency after an unprotected anal raptor, I ask for a review but I have u homophobic reflection. For info I am non-binary ...

I went to consult this day ophthalmological emergencies certainly a lot of waiting .. but very competent and reassuring people very human really I recommend because we need to be well accompanied during health problems thank you very much.

I relate the following facts on June 15 at 3 p.m. in the orthopedic department on the 4th floor of the Chu de Rouen living in the haven I move to visit my 96-year-old uncle following a fractured femoral neck
The NURSE informs us in a fairly directive tone that our fabric masks are not suitable, either, we go down to the reception to take possession of the required masks, on our return this same nurse informs us that 2 people are admitted (we were 3), n having had no news from my uncle for 3 days while they had my mobile number, we are staying for an additional 3 minutes, a second very nice nurse enters the room and asks all 3 of us to respect the distance meter, we we hasten to execute. 1 hour after the 1st nurse comes back, lashes us with a threatening look and reiterates the presence of 2 and not 3 people, I ask her a little tolerance having done 200kms but this one does not want to know anything she comes out of the room telling us j call "mediation" in fact a vigil arrives 3 minutes later this one very calm arrives in the room and finds that we are not aggressive, my uncle of 96 years starts to cry and explains that I am his son of heart and that he suffered from not being able to have a visit for 3 days (I remind you that his operation was postponed day by day) we explain the situation to him I understand that he is carrying out the instructions, THIS extremely aggressive nurse, free of humanism does not need to work in a hospital, a detention center would be more appropriate, (my children being nurses so I have no a priori,) I am not the type to report on the net but his behavior is unspeakable, I recall that our average age of all three was closer to 66 years, we are not delinquents. she was very lucky that we were calm, I repeat this young nurse does not deserve this title and a re briefing of its framework would be necessary and urgent if not one day .......... as we say it is enough "d one" for a clash and or an aggression.

I do not regret being born there or being treated because it is an excel hospital

Ill-mannered secretary, no education, perhaps you should think about sorting out your staff!

I went to the maternity service, to discover my 3rd grandson. .

Always someone to help you find yourself in the buildings, little wait (15 minutes)

A deplorable welcome from the secretary present in the emergency room on October 23, 2019! Rude character, disrespectful to his colleagues, not friendly, not patient, very cold, not smiling, really aggressive ... This man should not be the first contact that we arrived at emergencies ... Let's not talk about no professionalism on the part of the doctor who barely examined me ... Fortunately the nurses were present that night! Thanks to them !

To escape urgently.

Hospice in a deplorable human state, unfriendly staff, without rigor, probably discouraged because of a tyrannical framework, incompetent and turned towards itself:

A maternity hospital where you are treated in an emergency situation of childbirth with the greatest contempt (paradoxically in a context of very low affluence), midwife and unscrupulous nurses do not hesitate to make fun of you in front of you of your newborn, to suture you without the right amount of thread with sequels for life, a director, photographed plastered, who pays tribute to himself on their facebook page, a mulot (certified ISO 9002?) found in the patients' food, high-potential practitioners who only stay there for their boarding.

The private care offer is particularly important on the Seine Maritime, entrusting its health to this establishment is definitely not a common sense approach.

Unfortunate experience that I do not recommend to anyone!

45 minutes to reach an incompetent personal patient or IT department this evening between 7:30 p.m. and 8:30 p.m.
and switchboard people refuse to give their names with any kindness. Understand that the calling family needs a minimum of politeness
kind responses if that doesn't fit you hang up.
A shame thank you for communicating to the ARS.
Without response from you I will communicate directly with the ARS

Nothing to say: arrived in emergency at 23:00 for an unbearable pain in the tonsils I was supported in half an hour. The ENT on duty that day was very effective and was able to catch up with the bad work of a general practitioner !!

Be careful, a night watch nurse acts very badly with his patients

Operated in neurosurgery following a head trauma with sequels increasingly unbearable, the reaction of the doctor who operated on me was to tell me: "My mother is the same (sic) and that does not stop her from living" .. .

And quite frankly there are some good services but there, I got operated on my dying to death, pain in the heart it burned me, I told them and said, but they left as if they had not heard, the worst is that it is poorly disinfected I get the gastro of surely the person who passed before me, but the person who reassured me was good, it's the only thing good! Oh yes, I've had a nasal canal, pitiful! In addition to that, adults are not allowed to visit!

To avoid, lack of professionalism and organization .. The pediatric service is a disaster ..

A labyrinth: it's very complicated to circulate inside the hospital ... And the staff is in Zombies mode in the morning anyway. But once past the coffee box: things seem to improve ... Good luck

A horror ! It diagnoses pathologies without even passing you echoes or other exams! Obviously it's not the right pathology, you go back 3 days after saying that it's worse, they still do not pass anything and the worst it is diagnosing something opposite but it's still not that!
I do not recommend, if you could go elsewhere! for your good!

My wife gave birth at home with a pebble to the gallbladder and thrombosis portal maternity service was deplorable my wife underwent a caesarean section and was closed with staples by staff who discussed them in front of my wife before finally the decision to close ... a year later my wife still problems and continues to compress the top ...
The staff did not introduce our baby to my wife after release. They took him cleaned up and brought me in tears, not to give him the first bottle or even approach, only to moment that baby is introduced to mom ...
Caregivers abused my wife ...
Anyway ... NEVER GIVEN BIRTH AT HOME !!!!
I put 2 stars because the service was impeccable in gastrointestinal and premature Service

Very welcoming and professional staff at Bois Guillaume

Unpleasant personal who left me in the emergency room next to dirty linen strongly smelling urine. Noticing that it was not possible for me to be left there with that nauseating smell, they told me that if I was not happy I had to leave. I made the decision to leave knowing that I was not well. A professional staff does not let go of a patient suffering but it suited them well since they had a lot of patients and it is a shame for a hospital supposed to be part of the best hospitals.

At each appointment with the ENT service, everything is perfect, home, schedule etc ...

Dr. Gromez hyper competent he m to take care very quickly for my cancer I can say a big thank you Thank you Mr Gromez Alexis

Then go to the emergency room This move from the harbor pay the train to the chu to tell you it's not an emergency no it's sure we're playing the comedy I have a huge urgent skin problem to treat that has lasted for years but we have judged that it was not urgent I have no words I prefer to wait six months which return just by pride a comedy nothing to add

Emergency services deplorable and leaves the patients with big problems without doing anything frankly avoid you care at home go elsewhere it is a real shame that we can not put you 0 star because you deserve no better

Very bad hospital. 1 star is already too much. Deplorable gynecological service. Strongly regret being operated on. Long live the clinics that work well for them

I had an operation on my arm. 2 great surgeons, they did a great job

Very worried and disappointed with the emergency services.No humans are just a point number ...
Personal cold and unwelcome doctors who do not even take the time to talk to you or answer you.
When you go to the emergency is not to gaiter heart. And in more ways do not treat yourself to a treatment for life does not give you your medicine is so much better laughter between them looking at you disgusted

My mom has had eye surgery and is getting better.The service is overwhelmed but is trying to do what she can.Apart from internal benaim and the night shift, we are quite happy with my mom's short stay and his Italian surgeon Lorenzi, who seemed concerned about his well being.

On 19/12/2016 around noon. Emergency department overwhelmed with staff who, obviously, has nothing to do, dermatological emergencies very ephemeral and almost nonexistent. We were poorly received and especially poorly informed. Went to emergency in Evreux where we were well received despite the workload. The Rouen hospital seems to be more of a factory than a hospital. In any case, a good example of dehumanization.

Excellent, I'm not from Rouen, but the CHU set up the possibility of asking questions to dermatology experts, and they helped me. For that a 5 stars

My son was operated on in the emergency room (appendicitis) at this hospital.
I am a nurse in Madrid (I know what I am talking about) and I have to take off my hat with the treatment we have received. We have a lot to learn from this professionalism and empathy.
We are very grateful

Disastrous experience at the maternity ward of this establishment ...
The incompetence of the medical staff, but that's nothing compared to the human relationship, insults towards the mothers, .. a shame ...
The forgotten care, a pediatrics completely absent, a request for help, insulting answer, ... really a staff who totally insults patients ... I understand the state that refuses to support this type of "" "workers" "" "..
ESTABLISHMENT TO AVOID ...

This day I call the switchboard for a simple information. It does not greet me on the one hand, and hangs up on me. I phone her 10 minutes later. She lets me speak in a vacuum and I hear her say "Put ** he hung up on me **", then she hangs up. It is seriously shameful. If the lady is not happy with her job, she will have to think seriously about retraining.

Emergencies no less crowded than elsewhere but caregivers who do everything possible

Resuscitation-neurosurgery department, almost no doctor present to come and talk to us about the patient's very serious condition.
Filthy (open) window sills, black with dirt yet the patient has a lung infection in addition to the rest.
Friendliness of the nurses very average, the nurses are however adorable (which gives 2 stars to my rating).
To top it all because I forget, a water battle took place for 15 min to a dozen people running, screaming, falling and throwing bottles of water in the corridors all this in the nose of patients between life and death with the bedroom door open ..
Lack of total respect, flee this service.
Obligatory overpriced parking (3-4 per hour)

Making a very complicated appointment, the gyneco service does not respond, I am asked to renew the call later. What do we do when it's like that? Not possible to call work.

If you need to be treated go your way I want to say
A shame 7 hours of stretcher for a 92 year old and rebelote 2 days later
I know it's understaffed
And let's go the person who answered me on the phone we did not social in the hospital and if it was A member of his family !!!!!!!!

Always so well received !!!! Congratulations to all this team, exceptional people, how lucky we are in Rouen to have a hospital like Charles Nicolle .. Let's do everything to encourage them

The outpatient surgery service is top.All here is professional, we are attentive to the patient.It was a first for me and I do not regret having chosen our CHU rouen.Je highly recommend this establishment but between us his reputation is second to none!

I have been very well cared for but it is obvious that the services are understaffed. I was asking for painkillers that I never had. By cons I want to highlight the team that made me a fiberoptic because they were incredible This review not nice is almost become thanks to a team of pro and more empathetic Thank you Mrs and Ms. doctors

Nurse not kind present on October 19th, and who explains things badly and a gentleman of the reception such unpleasant this day

Phone deplorable .. No empathy or benevolence .. Work in the medico-social to be so .. I called to advance an appointment in emergency, it is not one but several secretary that I had .. No to meet other. I would never go down