Hansen Ford Review

Hansen is a great dealership to work with when purchasing a vehicle. This was my second purchase from them and Billy was awesome to deal with. He listened to what my needs & wants were and put me in a brand new SUV - Escape. Then with keeping my budget in mind Morgan was able to get my payments just right! Recommend going to Ford Hansen for your next vehicle!

Advisor needs more vehicle knowledge. Otherwise everything was great

I love my new MKX and the people at Hansen Ford make you feel like you are a part of the family! And the coffee is fantastic

Billy, Morgan and Cianne have been friendly, informative and most helpful. An overall great experience.

Unexpected while muchly appreciated 1st class service! With smiles from all staff with every visit to the dealership, it was easy to feel comfortable. Going above and beyond both Brent Tkachuk and Cianne were more than professional, helpful, friendly, and thoughtful.

Truly, no pressure phone calls! All you could ask for in purchasing a vehicle is a simple process, to the point, and supported even after the original purchase, Hansen Ford delivers! Thank you to Brent, Cianne, and the rest of the team that made it happen! Extension of thanks to the other businesses that assisted in the sale!

Wishing your staff and business the best throughout the holidays and into the new year!
Looking forward to seeing you all again, even if just for coffee! Great experience! Thank you!

Looking around for a nice used car for my girls, I came across a Ford Focus in great shape. I had come in to see it pretty much the first day on the market, but it was in the shop. Jason Gillett informed me of a good time to come check it again. We took it for a drive and bought it. I feel my girls will be safe in it. I like the warrantee packages despite having to pay a little more (as is the case anywhere). The folks at Hansen Ford were super to deal with! Thank you! Jason, you rock and always hold true to your honesty and word.

Left my truck for 2 weeks while in Cuba for recall service and they managed to "order parts only half of which they had so no repair but they did kill my battery..........

Phoned in to book for my prepaid maintenance for my 2014 Escape. Was able to get in the next morning. They were able to drive me home while they worked on it. Before dropping it off, I asked if they were able to wash the back of the car so that I can apply my new registered sticker to the back after they were done. When I got the keys, Hansen Ford was able to accommodate my request by giving me a free car wash, which I wasn't expecting at all. I was very happy with the service and the new system to give me more insight to how my vehicle was processed. I definitely recommend them for all your service needs.

Amazing customer service! Sam went above and beyond to find a vehicle to fit my needs, twice. Chris and Eric are Service Department heros! Me and my truck are always well taken care of at Hansen.

Thanks to Brian and nick for making it a very pain free experience

Once again Hanson ford was amazing! From buying my SUV to every service and question since, they have 100% come through and then some. My most recent visit even more so. So convenient (pick up service) and fast. Great customer service!

The staff are pleasant and knowledgeable, my only criticism is that they were more than an hour past the expected completion time. With me being from out of town, this can be an issue.

Bought my 2015 F150 from Hansen in the summertime, has been nothing but awesome customer service since then!

Excellent customer service great team, got me into what i want. I highly recomend hansen ford. Brent Tkachuk was my salesperson couldn't ask for much more.

They picked up the truck. Did the service then
Dropped it off.

Pleasant place to do business. The staff were all very welcoming, and we came away feeling that Mark, our salesman - umm... excuse me, 'salesperson' - was now a personal friend, ready to help with any problems at the drop of a hat.

Had a fantastic experience at Hansen Ford on November 3, 2017. The staff were very welcoming, friendly and gave me prompt service. I received a personal call from Grant who explained what was done to my truck. I felt very confident that my truck was in the best of care and I was not disappointed. Hansen Ford provided me with the best of service and I would not hesitate to purchase another vehicle from them.

Had another great experience at Hansen Ford on September 1, 2018. Service was excellent. Staff very professional and work done was excellent,

Huge thanks to Brent and Rob for getting me into a vehicle! Made it super convenient and actually worked with me thanks for the great experience!

Very good experience. The service team was very helpful in getting me in quickly to diagnose the problem so the parts could get ordered for the next day. Thank you

I had my vehicle in for servicing at Jim Hansen's Gateway Ford Lincoln Sales this week. Winter tires/rims put on and Summer tires/rims stored with them over the Winter were some of the work performed by them. As usual they were professional and extremely helpful. I would highly recommend them for any of your vehicle needs.

Dealt with Billy and he was awesome very knowledgeable, Cianne was awesome for the financing also. Great customer service all the way around

Excellent customer service and Billy is an excellent salesman!!!

brought my wife s Lincoln in for service. Was given a clean loaner. Service was done in a couple of hours. Car was returned with a fresh detail. Brad and Grant in service very friendly. Had coffee with Dallas in sales. Great service
G Farley

Excellent bunch of people to help you with your needs.

I got my oil change done at Hansen Ford and really appreciated getting my car cleaned as well! The front desk staff were helpful and made it a great experience.

Had a great experience. Service looked after all of my concerns and even filled my tires up after leaving and noticing my tire sensors were saying low pressure

I cannot say enough amazing things about the experience my family and I had! Troy and Morgan went above and beyond to get things done for us!
For starters they came in on there day off because it was the only day that worked for me having off work.
We were then in our new truck the next day!
There professionalism but real ness was the perfect balance!
Troy even helped my wife put car seats in!
1000% recommend Troy to anyone he went above and beyond we didn t feel pressure from him!
100% recommend Hansen Ford to anyone!
Thank you so much we are very greatful, more then you will ever know!

We recently purchased our 2020 f150 from Hansen Ford and the process was seamless from start to finish. With the help of our salesman Billy Rodger and Cianne in finance we were able to get what we were looking for quickly and efficiently. All staff that we interacted with were happy and excited to help us with anything we needed, which made for a good buying experience. Thanks again.

We had a wonderful experience with Jason Gillett, Chris and Troy! Thank you! You three were so awesome to work with, everything was done efficiently. We weren t a Ford family before but, wow, we are now. Such great service, beautiful vehicles, lovely facility, I don t think we could be happier. Everyone was great, they created a very welcoming environment for our children, who also had a great time and they kept them distracted. Thank you!

My last service on my F150 was excellent. Very thorough and completed in less time than expected.
Doug Morris

We had some minor warranty work completed and the staff were excellent to work with. They booked the vehicle in promptly and completed the work quickly. A very professional experience.

The service manager went above and beyond.
Thank you

They took the time to figure out what was wrong with my car and fix the problem. I was not at all happy with the initial service when I was going to pick up a rental car that they were covering the cost of. When I got there (which they new when I was arriving) I was informed that they did not have a car. They would drive out to my work the next morning and exchange cars. they finally arrived after 5:00 to exchange cars.

Just reviewing the service department. Have had my truck for 4 years now and no matter what the truck is in there for (oil service, a weird sound, etc), their customer service is honestly really excellent. Just little things they don't need to do, but they do anyways, just to go above and beyond, is definitely appreciated and noticed. I've had it where I had the head mechanic do a very quick ride with me in my truck to show him the sound I was hearing and that 5 mins he took to ease my concerns was awesome. Many other little things they do like that, but this is just one example and very happy.

Went to have my winter tires put on after going off the road. They had me wait in a nice lounge that was very accommodating. The service was not great by the end. Once my vehicle was finished o was lead to where you pay and told my vehicle was just out front. I went out (it was storming) and walked all around the front and the side of the building. My truck was not there. When I went back in to find out where it actually was I waited in line where people were paying. And a lady behind the desk asked how she could help. I asked where they actually put my truck because it was not out front. She didn't know. They guy who helped me earlier said it should be out front but I'm busy right now. Ha once they have your money service stops. I went back out with no help from them and found my truck over by the lbx building. Maybe the luxury of a customer lounge was nice but I'll stick to the real customer service of my usual small tire shop.

Very informative..kept me in the loop on all work being done.... Thank you for your friendly service.

update: feb 26 2018
after speaking with Grant in service my complaints were dealt with in a professional manner and I was assured that any further issues i have on future visit will be dealt with properly by him or the other service manager.I am going to return for my regular oil changes and other service. Thank you for addressing my previous complaint.
My doors would not latch closed on my 2017 f150. Ford sent out a recal so I brought my vehicle in. Ford didn't have a solution so I had to wait three weeks for the parts. I mentioned Ford canada told me to ask about a complimentary rental until the parts came in but Hansen Ford did not even mentioned it or offered it to me.

Awesome first time experience at Hansen would recommend to anyone! 0 complaints very friendly staff! My sales lady megan was awesome!

These guys at Ford did such a great job with helping me get my very first car. They are so patient and easy to deal with. They definitely went out of their way to make sure I got the best deal. I definitely will be doing more business with them.

Service and treatment were great. It would be great if one can do it to create an oil change line so it would not be a 2 hour wait.

Great service and courteous staff. Made the right choice for sure :)

Top of the Line Sales People...very satisfied with salesmanship and the Truck!!

I've been wanting to upgrade my vehicle for a while, but wasn't sure what I could afford, and what would work for my family. With the help of the excellent sales staff in the Used Department, I found the perfect SUV. Bryan Benn was extremely helpful and patient with me, as I really wasn't sure what I wanted. Once we landed on the right vehicle that fit my budget and needs, Jessica Embree assisted me with the financing, and answered my millions of questions. I had been to other dealerships before, and not once did i feel comfortable, and that the sales person was even listening to what I was asking for, only trying to sell me what they wanted to sell. I never once felt pressured to buy at the used lot at hansen ford, and everyone in the building made me feel at ease, and relaxed. I will for sure recommend Hansen Ford to my family and friends, especially the Used department!

Always great friendly service, Gary and Mackenzie were awesome

Over priced and takes way longer than others to do simple services

Horrible experience. I was not givin new brakes when they had been redone less then 8000kms ago. The service manager aggressively told me it was the way I drive and the mud I was driving through not the quality of the brakes. Although it is a work Truck I had a dodge drive the SAME roads for 210,000 kms and have had no issues wearing through brakes. Not to mention I payed for prepaid service package and was STILL not givin the option for a free refund. TO TOP THINGS OFF THEY WANTED 2300 TO GET ME NEW ONES AND ADVANTAGE BRAKE AND MUFFLER DID IT FOR 1600. 700$ LESS!!!!

Amazing experience! Neal was great! He really fought to get the exact car I wanted in my ideal price range. He really cared about the customer and not just the sale. Thank you so much Neal and everyone at Hansen ford! I feel so much safer in my new vehicle. You are all amazing! Keep up the good work!

Staff is helpful at every step. Provided a lot of assistance is selecting the best vehicle to suit my needs. Helped explain the features of the new car and follow-up service information. Had a very good experience throughout.

Overall disappointed. I bought my truck from Hansen and have had all my services and repairs done at their shop. During one of my visits for a heated seat repair, I was hit with a $150 diagnostic fee for identifying and installing a fuse. After questioning and discussing I was told that before they are able to check the fuse panel they first have to remove all interior and run tests on the electrical components. Absolutely nothing was wrong with the electrical apart from a missing fuse. After pleading my case that the fuse panel seems like the obvious starting point for something electrical, I was assured that I wasn t charged for the $3 fuse and that he would do me a favour and cover half the $150 charge. When I asked him if, before bringing my truck in for electrical work, I should check to ensure all fuses are in the appropriate places and undamaged, he said that would probably be a good idea.
After this visit I left a less than perfect review and was contacted by one of the service managers, months after the appointment and review, to find out more info. I explained to him my experience and disappointment. I also explained that, even after a few less than good experiences from services and appointments I was wanting to use them again if they offer better service with a more honest approach. This service manager admitted that it sounded as though the diagnosis and charges applied didn t sound correct and assured me that he would look into my history and get back to me within a week. That conversation I had with him was 4 months ago and I still haven t heard back from him.
Judging by a lot of these reviews people do get exceptional service from Hasen, and I have had routine maintenance and minor repairs where everything went just fine. As mentioned before Hansen was my first choice for my maintenance and repairs. After the phone call regarding the less than perfect review I left and the service manager promising to look into it and get back to me and never hearing back from him, I don t have much choice but to use somewhere that seems to take more pride in their word, workmanship and honesty.

I have driven Fords most of my life, and this is the first time where I felt like I was being heard when I was talking about what I wanted and what I wanted to pay. Sam, our salesman, made buying our new escape and fairly enjoyable process! Arnie the Viking helped with a few laughs too! But back to Sam, he was great, super patient. He showed us what we thought we wanted, he found one on the lot with exactly what we asked for, then we talked payments, it was more then we wanted to pay, (my hubby works for a company that has a deal with does to make the vehicles way cheaper then the msrp, without bargaining) so how about we look at something smaller like the escape? He finds us one that has all the bells and whistles and off we go for a test drive. And hot damm, they are roomier then I thought... (I'm downsizing from an explorer) we get back and one that he didn't show us catches my eye. Without question he just goes and get the keys. That's the one we bought. Lol So thank you Sam and Tim our finance guy who worked with us to get the little SUV that is actually kind of roomy!

Painless and fantastic service for wife's Lincoln Nautilus. Much appreciated Nicole and April!!

I went to the Hansen Ford Used lot and Cianne Brucker helped me find the most amazing car. I've already driven her to Edmonton and back and it was an incredible ride. Would highly recommend going to see Cianne

Recently had my truck in for warranty work! The lady I was dealing with was amazing! (NC) Was always honest and straight up with me! Thanks for fighting the Warranty Company and getting my truck fixed!

Great service from Adam Lockhart. He stayed late so i could come in after work, made himself available via text for any questions I could think of and was just a great guy to deal with. Definitely recommend him over at the used building. Thanks again Adam.

Excellent salesman and finance crew. Billy walked me through everything and helped me pick the truck that I wanted.

Worked with Jason Gillett and he was very helpful getting me into a used F150

So many things to say, not enough space. Here are some highlights. Finance department tried to manipulate numbers upon sale. Upon catching them in a lie she said "I'll have to get the next customer, still early in the month so shouldnt be a problem" Service department lies as well to push you out the door. I have bumper to bumper warranty and maintenance package but yet they charge me to verify if a sensor is working for not. They claimed it was good so i had to pay for the diagnosis. 6 months later issue is still not fixed and sensor is causing my truck to drive in reduced power. Would not recommend this dealership to anyone. They still use a 4 square for sales if you know what that is. Old school rip off mentality. Guess they can get away with it in a town full of younger people with more money than brains.

My experience buying a car from Hansen Ford was incredible. Dylan was so amazing with helping me find a vehicle that fit my needs and situation perfectly. They worked magic when it came to getting me approved with a super low interest rate and super low payments and went above and beyond in customer service! I definitely recommend this company and look forward to the long term relationship when it's time for maintenance or repairs.

Had an appointment for 10 am and didn t get my car back till 8pm but they updated me throughout the day on the progress. They did everything I needed them to do and more and the maintenance plan covered all costs.

Tina is amazing! I have serviced my MKX with them 3 times so far and have had good service. My husband purchases a brand new F 350 from them in November 2017. The Staff throughout Hansen's is a pleasure.

Came to dealer to buy a 250 guys where great to work with Nick worked with me helped out a lot. Robbie in financing was great to work with.

Friendly and helpful staff. They know their products. Great service.

Sam was just excellent to work with. He s enthusiastic, loves his product, and gives you the straight goods with no hassle. This is my second purchase from Hansen. You just can t beat their selection of trucks.

Unfriendly staff, poor customer service. They were irritated that was asking questions. I would never go back.

Great customer service, would highly recommend this dealership

If you want to buy a vehicle from a dealership that makes you feel like you are part of the family.. look no further. Hansen Ford is where it's at!

Staff here was friendly, knowledgeable and professional. In my shopping, I also visited another Ford dealership in town where I found the service to be quite poor. Cianne was my salesperson at Hansen Ford and I found her to be excellent to deal with. I would return to this location again!

We brought in one of our work F-150's for issues with the tailgate being abnormally hard to open and close. We received a call back saying the work was completed only a couple hours later and I was pretty happy to hear this. Upon picking it up and reviewing the work order it said that they had accessed the interior of the tailgate and lubed up the mechanical parts and the issue was resolved. I attempted to open the tailgate and still had the same issue as before it was dropped off. I looked at the access panel and could see that the bolts had some dried mud on them which hadn't been disturbed, indicating to me that no one had actually been inside the tailgate. I was charged over $300 for a service I never received. To their credit they did immediately rectify the incident but if I had never checked it out myself they would have ripped me off.

Changing my review it was 5 star to start. Bought it from Jason and everything went smoothly. We owned our new ford escape for a week and I found a antifreeze leak and the block heater wasn't working. Booked it in to get fixed and was told nothing was wrong with anything. It didn't make any sense so I booked it in to my local dealer and they found all the problems and fixed everything. The service department wouldn't return my phone calls and after finally talking to the service manager all I got was I'm sorry we missed the problems.If this is the service a guy gets from them I would not buy another from them.

Love my new F150. Mark Lockhart, my salesman at Hansen, got me the exact truck I asked for despite my indecision, demands for certain features and jumping back and forth on which truck I wanted. He's a keeper and I'll definitely do business with him again. :)

bought a used f150 from the used section loved the vehical but it did have some minor issues. normally when that happens people get mad right away and so on and that is usauly me but the service i got from Nicole and the service staff was awesome took my mind right off the whole issues of the truck which was fixed at no cost to me but they made my services so friendly and helpful that i didnt mind it having some issues. Thanks again Hansen cant wait to buy my next one through you as well :)

My SUV was recalled and Ford text and got me in at MY earliest convenience. I told them I tried to get my car in for a wash before but didn t make it. They did what they needed to do for the recall and had my car washed within a half hour. Amazing customer service, wonderful people. I will be upgrading in a year or so and can t imagine going elsewhere. Great job Hanson!!

straightforward and fair
knowledgeable staff

The salesperson, Billy, was fantastic. Listened to the smallest details in our conversations and put us in the truck we were supposed to get. Everything went very well and I could not have been more pleased with the process.

I highly recommend this group if you are looking for a new vehicle. Thank you everyone.

Was treated fairly and with respect, I'll buy there any time.

Absolutely wonderful experience purchasing my used vehicle. Adam made the process simple and seamless. Happy to recommend him and the Hansen Used Team!

Excellent service. Fixed what needed to be done and even found another issue I hadn't known about and fixed that too. Good job guys.

I got a used car from Hansen Ford this month. When I went there for a test drive, we already asked for the block heater and spare key and we were told that they will check on it. It was a nice small car and decided to purchase it. We talked about the price and was given a fair discount . We came back the following day to get the car and asked again about the block heater and the key, they said that the additional key was still with the previous owner and they will ask him about it. For the block heater, we tried to look for it together with them but we could not find it. They said that I must go to KIA directly and ask about it.

When you buy a car from them, they offer this Hansen Advantage which includes a 176 point inspection which in paper, will keep you feel secured that you re getting a good condition car. Just right after I got the car, engine light showed up that windshield wiper washer was low, I also noticed that the wiper was rusty and broken. These are just small things but will make you think that if they really inspected the vehicle thoroughly, this should have been checked before they sold it.



And with the spare key, I messaged them a few times and even went back there personally to ask for it, but they told me that they still haven t received it back from the previous owner. The latest message I got from them was that the last owner disconnected his number and told me to go to KIA again to cut me a new key. When I called KIA, they are charging $550 for the spare key which this car should have one in the first place. And I m not definitely not at ease with the fact, that someone out there still holds the key to my car.

I m definitely not happy with the service.