Gavin Olin

Review of Hansen Ford

We brought in one of our work F-150's for issues w...

We brought in one of our work F-150's for issues with the tailgate being abnormally hard to open and close. We received a call back saying the work was completed only a couple hours later and I was pretty happy to hear this. Upon picking it up and reviewing the work order it said that they had accessed the interior of the tailgate and lubed up the mechanical parts and the issue was resolved. I attempted to open the tailgate and still had the same issue as before it was dropped off. I looked at the access panel and could see that the bolts had some dried mud on them which hadn't been disturbed, indicating to me that no one had actually been inside the tailgate. I was charged over $300 for a service I never received. To their credit they did immediately rectify the incident but if I had never checked it out myself they would have ripped me off.