Dave Machin

Review of Hansen Ford

Overall disappointed. I bought my truck from Hanse...

Overall disappointed. I bought my truck from Hansen and have had all my services and repairs done at their shop. During one of my visits for a heated seat repair, I was hit with a $150 diagnostic fee for identifying and installing a fuse. After questioning and discussing I was told that before they are able to check the fuse panel they first have to remove all interior and run tests on the electrical components. Absolutely nothing was wrong with the electrical apart from a missing fuse. After pleading my case that the fuse panel seems like the obvious starting point for something electrical, I was assured that I wasn t charged for the $3 fuse and that he would do me a favour and cover half the $150 charge. When I asked him if, before bringing my truck in for electrical work, I should check to ensure all fuses are in the appropriate places and undamaged, he said that would probably be a good idea.
After this visit I left a less than perfect review and was contacted by one of the service managers, months after the appointment and review, to find out more info. I explained to him my experience and disappointment. I also explained that, even after a few less than good experiences from services and appointments I was wanting to use them again if they offer better service with a more honest approach. This service manager admitted that it sounded as though the diagnosis and charges applied didn t sound correct and assured me that he would look into my history and get back to me within a week. That conversation I had with him was 4 months ago and I still haven t heard back from him.
Judging by a lot of these reviews people do get exceptional service from Hasen, and I have had routine maintenance and minor repairs where everything went just fine. As mentioned before Hansen was my first choice for my maintenance and repairs. After the phone call regarding the less than perfect review I left and the service manager promising to look into it and get back to me and never hearing back from him, I don t have much choice but to use somewhere that seems to take more pride in their word, workmanship and honesty.