Chippenham Johnston Willis Medical Centers Review

I was treated in the Emergency Room. Everyone was very professional and prompt. They even called to check on me the next day and make sure I was able to get a follow up appointment with an orthopedic doctor as soon as possible! I ve been going to Johnston Willis for years. My youngest child was born there, I ve had several surgeries and procedures there as well as diagnostic testing and preventative care. I would definitely and have recommend Johnston Willis Hospital to others.

I recently had two bladder tumors removed at Johnston Willis Hospital during outpatient surgery and I was very pleased with everything. Since all went well I did not have to stay overnight. I had never been there but if I need future care in a Hospital that certainly will be my first choice. My urologist Dr. Jeffrey Rebman who does surgeries at Johnston Willis Hospital was awesome! I just hope they keep up the good work at the hospital.

The staff was great! Throughout each step of the process I felt like I was the only patient. My favorite nurses were in post-op and recovery. They really took great care of me. I felt okay going home the same day of an emergency surgery.

Staff was very friendly, very knowledgeable and professional. Made me feel very comfortable. Facility was very clean and organized.

Brought my fiancee in for high blood sugar, 3 1/2 hrs later after listening to all the nurse's and doctor's talk about their social lives and social media we were informed that they have no idea what caused a 590 spike in blood sugar!! But we thank you for the thousands in dollars we are going to charge you for doing absolutely nothing!!! Seriously unless you're dying find somewhere else to go!!!

Johnston Willis Hospital renders excellent care to its patients. The staff is vety professional. They are courteous and show willingness to assist you in any manner they can to make your stay or experience pleasant. I always highly recommend Johnston Willis Hospital to others.

I had a very good visit af JWH. The staff was very nice and was willing to support me in any way needed.

I was there twice in less than 24 hours with the same issue and received a big bill to pay. The staff was pretty good on the first visit. The second visit the wait was so long the the staff appeared to be overwhelmed. I use to work for HCA and when I was seen as a patient while employed I can say it was a much better experience.

All in all, my experience was quite positive. However, for $1000 a night, or is it two or three thousand a night, I think i should have a private bathroom. There is no excuse for this low standard!!!

I'd never had any type of medical procedure done in my entire life. Not even an IV. Everyone was so patient and sweet. They put up with my numerous questions, and answered everything with a smile. I would HIGHLY recommend the surgical center.

Received professional efficient compassionate care in trying circumstances ,which is exactly what people go to the E.R. hoping to find.

Caring, professional people in a clean, well-maintained facility.

First visit. Extremely clean, including the public bathrooms. I m not sure what the greeters are called, who helped me check in, but she was extremely pleasant and helpful. Love the electronic checkin, although my session timed out due to personal issues, non computer related. All the help who attended to me were awesome, very friendly and put me at ease. Dr. Jindal was very professional and welcoming. Only difficulty was inserting the IV which was due to dehydration because of the nature of the test. I highly recommend this facility. My next procedure already scheduled here. Thank you for a great experience for a not so fun procedure.

The personal care was awesome, and made U feel calm...

My family and I love this hospital. They are so nice, also they make you feel comfortable. The doctor was funny and very sweet. My family was in and out no long waiting quick service. Thanks Johnson Willis Hospital for your services.

Had to wait a little bit longer than I expected but once I was seen, everyone was so kind and efficient. Would recommend their care.

Warm and friendly staff attended to all my needs..Clean and we'll organized rooms.Warm and comfy..

The nurses in the women's center are phenomenal; very caring and attentive. Even nurses who were not assigned to my case would cheer me on if they saw me walking in the hall.

The staff at the hospital is outstanding. I am very happy I selected Johnston-Willis as my hospital.

Always a pleasant experience! My favorite hospital in the area!

Pre-registration, temperature check and patients were had enough space for seating distances in the waiting area. The Physician the administered my Bone Density Test was very knowledgeable and very courteous.

Been going to JWH for 15yrs for mamo, also had 3 procedures, have taken family members too! Last yr a family member had a procedure and the out patient dept. was all together. The nursing supervisor visited and engaged with patient and family. JWH is for medical care and thus far, they nurture you with care and beyond!

All staff I encountered were outstanding, professional and friendly. Testing went according to schedule and they even managed to fit me in to conduct the second test ahead of schedule to reduce my wait time.

They take great care in treating patients. Very kind staff.

The ladies at the desk in the Radiology waiting room are great! My procedure was done expertly - as expected. No complaints.

I came in there with one symptom, another issue was discovered. I was given medication for that however my original symptom was still there. I later went to see my doctor and was given a prescription medication for my original symptom. Second time I've came and nothing was given to help my reasoning for going into the ER in the first place. However, the staff was great especially my nurses on both trips.

I had some diagnostic testing that was more involved than usual, and both nurses and doctors were very nice throughout the whole experience.

Wonderful emergency room. They were extremely busy but still on top of everything. The nurses and team members are just great snd take care of their patients. I was on the third floor for 6 days. Every one was great including the housekeeping staff.

The Emergency Department at Johnston Willis is disgraceful. They rarely have a competent front desk person. The nurses are EXCELLENT! Sadly they are backed up by lazy careless doctors. God forbid there is something truly wrong with you. You will likely die at home after waiting hours to be seen and told your Ok. I visited with complaints about my ankle on a few seperate occasions. They first said it was a bone bruise, then heel spurs, and finally just sprained. After years of pain and knowing something felt wrong I went to see and orthopedist. Turns out I had been wabbling around with crushed bones in my foot for nearly 2 years. Thanks CJW. I would NEVER recommend them for urgent care!!!

Some of nurses was very rude for example I called twice for help and it took a very long time to get the help I needed I almost used the bathroom on myself

Professional and caring staff. Short waiting time to see a physician's assistant. No complaints

Everyone was very polite and professional. However, my wait was over an hour beyond my appointment time.

Poor quality of care.. I presented in ER for high potassium level and was in for about 4 hours, I am diabetic and did not have anything to eat during that time. With my IV I received Insulin , but was not told my sugar level. I was discharged and and went to hospital pharmacy. Within 30 minutes I had severe sugar crash and could barely make it back to ER after eating some sugar. My glucose level was still low.
I request a formal inquiry as to whether appropriate care was given

It was quick and easy to have my mammogram done! Folks were very nice!

This was my first time going to this hospital and I was so impressed with the customer care and friendliness of everyone. The really made you feel like and individual with individual needs. I don't want to have to go to the hospital again but if I have to, I hope it is this one.

Sent home with 2 black and swollen eyes (and double vision) blamed on tape allergy ?? Ophthalmologist says I have Diplopia and Edema Eyelid in both eyes. He will do eye exam tomorrow for new glasses which I did not need before my surgery. Before surgery I was 20/20, and on Friday 20/30 in right eye and 20/25 in left eye. He will also need to add prisms in lenses to correct the new double vision problem.

They made the check-in very easy. The technician was very nice, very thorough.
I was very comfortable with my procedure..and it didn't take all day,
was called in a timely manner..

I loved every aspect of having my son here! The nurses are fantastic! Courtney was my nurse during the induction and Amanda was my nurse for the first night of recovery! I felt so comfortable and relaxed during the whole process!

I had no issues at the hospital but I have a major problem with billing I'm being charged 1000 dollars for my wife going there to get a ultrasound and also got a bill for 200 dollars from radiology associates how can they justify these charges I also have insurance this was a outpatient procedure she was not admitted to the hospital never even went in a room I am extremely disappointed about this I will make sure everyone I know here's how much of a rip off artist they are

Kudos to the nurse
Doctors not at all

I recently underwent mammography at Johnston-Willis and the experience was one of the best I ever had in terms of lack of discomfort and pain I have had previously in other facilities. The technician was personable and skilled. Thank you!

My mom came in with symptoms of a stroke. They found a brain tumor. Everyone was excellent and caring to her. Dr. Mehta explained her situation very clear. Dr Kochkar in rehab was great. The nursing staff were supportive and caring. The therapists were great.

The staff put my mind at ease and took great care of me

Very friendly and helpful staff and decent wait time. I only gave 4 stars because of wait time. I understand without appointments and schedules, then times of waiting can be long. However, if you are schedule, for example, like me to get an ultrasound done, then it should not take up to almost an hour before that is completed. That is the only reason for 4 stars instead of 5. Good job and keep it up.

I went for a test. Check in was easy. Test done by a very pleasant radiologist. I was told test results would be available in 24 to 48 hours. A week later and I still dont have any results. Disappointing. This has been stressful, and not getting results doesn't help.

While the circumstances requiring my being treated at JWH are bizarre, my treatments were very good. Everyone I interacted with were very kind, personable and professional. I spent 2 nights in the Neuroscience ICU.

All my nurses were exceptionally nice, with one exception, they would not let me get out of bed and go to bathroom ALONE. That really bugged me as I pride myself on being independent. Two of them named me Ms Independent (lol). Their names were Laura and Sonnia. I don t recall names of all who assisted in my great care but another one was named Martha, and I remember her name because she had heard of Stuart, Martinsville and Floyd VA which is the area I grew up in.
THANK YOU GUYS FOR YOUR WONDERFUL CARE AND PATIENCE!!

This hospital was the best one I have ever stayed in. The nurses were great and thoughtful. They were polite and very knowledgeable. If I ever need to stay in another hospital I would want it to be here.

The nursing staff is amazing! I couldn t have asked for better people to support my labor, delivery, and many, many questions with after care!!! They truly have amazing patience and care for their patients. Lauren Z. was truly a blessing during my labor. I had a lot of trouble with the epidural and she was so wonderful about trying to make me comfortable. She was extremely attentive and showed great concern for my care.

The main problems I had during my stay were related to the facility itself. My labor bed was HORRENDOUS and uncomfortable. I was already in a great deal of pain with labor, but that bed did me no favors. Not to mention that one of the labor leg stirrups was broken, but you don t know that until you re about to push. It s a little late then to change our beds.

My husband s sleeping arrangements were awful as well. Poor thing slept very little and uncomfortably as he tried to still be there for me and the baby during this whole process. It would have been nice to have something more appropriate for his stay than that couch.

Finally, we received our first food services option the day AFTER I delivered. I was admitted Thursday morning and didn t have any offer for food until Saturday when I inquired with the staff about it. Luckily I had people coming by and offering to bring food, however, I would think that the food services should be offered 3 times a day unless medically not permitted.

Overall, the staff at Johnston Willis is amazing, but the facility needs some legitimate attention to improve upon areas that should be guaranteed components of a comfortable stay in a hospital.

The staff, nurses and doctors were extremely kind. The hospital was fairly crowded, but the systems in place at Johnston-Willis are incredibly efficient.

Dr Crane gave me a block in S-1 because the nerve was being pinched and it has really helped! It is keeping me out of surgery and that is great. Thanks Dr Crane.

Check in online was easy and in and out of my procedure quickly. Staff was great!

I just came in 5 mins ago with my man with horrific pain to his abdomen. I pulled up in er with him hanging out of my truck and there was no one there to help us at front door. The intake nurse just stood there with the wheelchair saying she was helping us. I said I need help getting him out of my truck. He continued to throw up and cry out in pain. Not even the White officer standing at front desk offered to help. He started throwing up and she just stood there. Now maybe I have it messed up on how things work at hospital er... But damn.. didn't know the only help they can give someone who can't stand is a wheelchair and wait for u to get in it. . Why do our experience at this hospital that is 6 mins from our home have to be this way? Make me want to drive the extra few miles to mcv where they are more diverse and show compassion. Super tired of the lazyness at this hospital. Not my first bad experience but my first time being mad enough to complain.

Courteous staff and precautions taken to ensure the safety of patients.

Everyone is professional, personable and genuinely concerned. Not sure how it could be better. Special shout out to Dr. Weisner and RN Adam!

MRI and Arthrogram staff were all very kind and professional. The radiologist who interpreted MRI gave a very detailed report which will help advise the treatment plan. I recommend using this hospital for MRI.

I received excellent service. Everyone was very nice & helpful.

Daughter was born here 11/2012. Our evening nurse was kick-ass, Angie...but then the nurse that replaced her in the morning was an old battle-ax of a woman. Was rude to me and my wife. Was an overall ok experience.

When I was in the ER the nurse and physician assistant were great, good bedside manner and good care!

In an overnight stay, nursing care was not very responsive to the call button. In one instance I had to send my adult son to find a nurse. Surgery was effective and I would rate it much higher than the aftercare.

I had to have an EEG done in Johnston Willis Hospital they gave me an appointment time to be there I was there at my appointment time the check-in went perfect right when the time it was supposed to be for me to have my test done they were right there they walk me through it they checked me through it they did the test everything worked out okay they were on time they were polite they had warm blankets to put on me by the test was being done they were very polite and very professional I really really enjoy Johnston Willis Hospital and Chippenham Hospital because Chippenham saves me when I had a massive Widowmaker heart attack but it's just my opinion

Dont come here. Go to any other hospital. Put you in a room and collect your money and give you no care

My stay at Johnston-Willis Hospital was more than I ever could have expected from a hospital. Everyone (doctors, nurses, technicians, transport people, lab techs, room servic, housekeeping, etc.) was so incredibly compassionate, kind, caring and respectful. I would recommend this hospital to anyone.

Great experience with my surgery at JWH. Sept. 2020. The nurses and doctors could not have been greater/nicer.

Johnston Willis saved my life a year ago since I couldn't swallow what I had in my throat. Then I was put in ICU with a very nice and respectful nurse. Should have stayed longer in rehab . Love you all.

Staff was great and extremely attentive. Post op nurses were absolutely fantastic and did such a great job taking care of my medical needs and worked hard to make sure I was comfortable while recovering. I was very grateful and impressed!

Before my procedure at Johnston-Willis hospital, a woman phoned me to ask about my health and medications. In the end, she insisted that I carry my driver's license and my health insurance cards. Upon entering nobody would like to see my ID cards. The time for the procedure was at two, but it did not begin until half past three. All the nurses and doctors were so professional and pleasant that I would recommend Johnston-Willis staff to everyone.

I had an MRI at Johnston Willis hospital and I experienced nothing but professionalism from the people running the room. They were so caring and kind. They made sure I was warm and talked me through the entire process. I was grateful to have such caring people take care of me.

Staff super nice and helpful. Very caring environment. Neuro 2 folks are The BEST!

Went smoothly. Was there for a blood draw and am used to signing a sheet and waiting for my name to be called. But it did go smoothly without a great deal of waiting.

Everything want very well. I didn't have to wait very long for registration or testing. I was actually in, and out, in about 30-45 minutes. They also had all the necessary COVID requirements in place, which was appreciated.

Everyone was very kind, and I felt I was in good hands. However, during the late hours, when my pain was at it's peak, no one could explain to me what exactly was going on, what exactly surgically had been done--apparently more than just my thyroid had been removed--and my chest hurt terribly. It hurt to breathe deeply. They kept telling me they couldn't take all my pain away, and I said, I just wanted them to take SOME of it away. I think if I knew WHY I was having more than the expected amount of pain--because lymph nodes had been extracted from the central compartment of my neck--I would have not been so anxious about how much it hurt when I tried to take a deep breath. I was surprised the nurses didn't KNOW that. I mean, knowledge is helpful. Right?

The whole experience was great. The nurses, doctors etc were very pleasant, professional and kind. I would highly recommend J-W!

What is going on at johnston willis hospital right now my sister is in your hospital for one thing and one of your nurse on 2nd floor gave my sister a shot in her leg wrong the shot was to go in her arm wow now my sister has bloor clods in her leg the head nurse ask the nurse that gave my sister the shot why did she put the shot in her leg the head nurse on 2nd floor of jonhston willis hosp. Was crying a lawsuit is going down on this hospital the nurse Name Laura in the ICU put this Shot in my sister leg and now my sister has Blood Clots in her leg this shot the nurse was to put in my sister arm I LEFT MY NUMBER AND NOBODY FROM THIS RATE HOSPITAL 2.6 WOW DIDNT CALL ME BACK WOW WHY IS THIS NURSE STILL IN THE ICU GIVING Wrong MEDS OUT TO PAT AND SHE IS STILL IN THIS HOSPITAL WOW WHY?????????????????????? Im very and this hospital is so sodlyyyyy the hot doctor came to my sister's room and now my sister has a blood clot in her heart what the hell is going on with this Hospital this hospital is rated as 2.6 wow it needs to be shut down poor kid don't care about the patients or nothing I talked to one of the nurses at this Hospital how come the social worker ain't come up to the room yet what's going on with this hospital where is your social workers where is the staff negligence negligence lawsuit

Poor. I waited 40 minutes at the initial entrance, then asked about my status. They misplaced my initial registration. I then could go to the radiology waiting room. I was late for my procedure.

Having not stepped foot inside this hospital in 10+ years, I was a bit intimidated by the sheer size of Johnston-Willis's development. Thankfully there was a very curteous and helpful employee at the front desk who personally walked me to the area I needed to get to. Everyone else that I interacted with was kind, professional, and helpful. Very pleased with this experience and hospital.

Every one of the staff members from receptionist to nurses to doctors to CNAs, techs, housekeeping, food service, and financial representatives was kind, professional, caring and considerate. The women's wing I was on was quiet and allowed for rest after surgery.

This was my first major surgery and I was quite impressed with the hospital, surgery center and care shown throughout.

My only recommendation would be an improved furnishing for a family member to sleep on. I was blessed to have my sister with me, but not sure she was very comfortable. Having spent many nights in hospitals with my husband, I know those recliners are not the best. Everytime you move, they want to fold back up.

Overall, excellent job everyone! I thank God for you!

Everyone was friendly & efficient. Received my results right away

Terrible place. It's a maze there with maps or anything to help. The medical equipment looked at it was from the 80's in the Emergency Room. The doctors in the Emergency room were rude and disingenuous. Doesn't seem like anyone was communicating with each other. Took over 45 minutes to be discharged when there were maybe five other non-emergency patients besides me. I had an piercing in my lip stuck and they cut it off and I obviously was upset and freaked out as they were cutting it out and they ignored me as I tried asking questions. The emergency room doctors and nurses were talking to each other about lunch rather to me as I was obviously freaked out and crying. Stay away from both Johnston-Willis Hospital and Bon Secours St. Francis Medical Center.

The nursing staff could not be more accommodating and helpful. They truly seem to care about every patient and baby and make you feel like their only priority. Both visits with my babies were excellent and I would recommended to anyone.

Pre-registration allowed me to cut about 45 minutes off the waiting time. Check-in was quick. All of the nurses were professional and caring. The doctors were very knowledgeable. I recommend Johnston-Willis Hospital for any medical need.

My 98 year old Mother fell and broke her hip. She had surgery and she was very well taken care of on 3West. The nurses were kind, attentive and very professional and the aids were also.

Great hospital with GREAT doctors and nurses giving GREAT CARE.
NO COMPLAINTS !!!