Chick-fil-A

Chick-fil-A

4.3 2,864 Reviews
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What reviewers say about Chick-fil-A

Generated with AI from 2,864 reviews on Trustburn · updated yesterday

Customers generally describe Chick-fil-A positively, praising the tasty food, the chicken nuggets, and the fast, friendly service, while a number of reviewers mention long wait times and slow drive-thru experiences as downsides.
What does Chick-fil-A do?

The description on file is not available, so I cannot confidently describe what Chick-fil-A does based on the provided company data.

What are the most common complaints about Chick-fil-A?

The critical reviewers most commonly complain about slow drive-thru service, long wait times, inattentive or unfriendly employees, order mistakes, and overcooked food. They specifically described long waits in the drive-thru lane, slow order taking, incorrect orders, staff who did not say "my pleasure" or acknowledge customers, and fries that were overcooked.

AI-generated from reviews on this page. Verify anything important with the company directly.

J T
Reviews 1

I've never had a bad experience here until the other day when I paid with a gift card. The cashier kept my gift card after I paid. I assumed it was empty but I looked at my receipt after I drove off and I still had almost $4 left on my gift card

With Eb -
Reviews 1

Chick-Fil-A gets 3 stars but Barrett gets a 5 star review. He is by far one of their BEST workers. You can tell that this is more than just a job for him. I come here every single week. Faithfully. I always eat my food in the restaurant. My only complaint is that there have been plenty of times when I tell the ladies at the front that my food is for here and they decide to bag it up and yell out my name. Meanwhile i m sitting at the table with the table marker that indicates that my food is supposed to be...for here. I only keep coming back because the food is good and because they re 24 hours.

Joscelyn Thompson
Reviews 1

Service is fast and efficient. The servers are jolly and strive to make sure your experience is great. My husband and I take our boys here at least twice a week. The waffle is buttery perfection. Try it with their signature fried chicken!

Carl Delaine
Reviews 1

Its a busy place. Once you get past the fast pace of workers and people coming and going you can actually feel like its a diner. The food is good be aware at late evening hours the folks coming into this place can be a little sketchy and also in the parking lot.

Dendrxx Oliver
Reviews 1

Great experience, friendly service. I really suggest if you live chickfila to go here at least once if you are in the area. The menu contains so many different options to choose from. From steaks to omelets it is definitely a new experience from chick fil a. I had the sales and omelet and left the table stuffed. Also the service was great.

John Swierzko
Reviews 1

Food didn't seem cooked enough, was cold the first time and room temperature the second time around. Was harrased about sitting on one of the two sides of the building because it was "dine in", but apparently not Chick-fil-A ordering inside.

David Boyette
Reviews 1

Chickfila's reputation has been tainted. "My pleasure" is only said occasionally, employees find a way not to say a word to you (for example they will refill your drink without ever saying "sure I'll refill it", asking you if you want ice, or replying after you thank them). Its like their goal is to show you you're an inconvenience. And the fries are over cooked. Chickfila is the best franchise, please fix all the locations in (and south of) the Atlanta perimeter!

StLouisVixen
Reviews 1

So I ordered breakfast and they cashier was acting kinda slow like how can you mess up a order of two number ones , if you in a rush dont stop at this location , your will regret it if you do , and this straight disappointing I really liked Chick-Fil-A

Warren Coates
Reviews 1

CFA should be embarrassed about the service at this location. Especially considering the heritage of the dwarf house . The drive through line is slower than the DMV and the people are beyond rude. Nobody working here wants to be here. Which is the opposite of every other CFA location across the country. After waiting close to 40 mins in line, our order was missing two items. We had to go back and get it corrected and all they did was shove a Diet Coke and missing kids meal over to us without saying a single word. Don t let this place ruin CFA for you - stay away!

MARCIA BOWDOIN
Reviews 1

I frequent this, the Original Chick Fil A, often. Love everything about this wonderful hometown place. Friendly staff, & my hat is off to them. They have made the adjustments they needed to seemingly with ease to me for this COVID-19 pandemic. And, the food is terrific. I most recently had their Market Salad. Oh so good. I highly recommend this long time establishment.

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