This place has the cheapest rentals around. Their equipment is quality and well taken care of. We always price rentals here before going aywhere else and every time we end up renting through them. The students are friendly bit sometimes hit and miss on customer service. Still, can't beat their peices.
I love exploring with the orc's equipment. So many options!
Did not love the customer service. We walked in looking for a paddle board and kayak and they just kinda stared at us and then told us they didn t have any available (No big deal) so we decided we d just get two kayaks. Then the guy stared at the computer for a while and told us they actually do have a paddle board. I had a slight kink he didn t really know how to work the computer system. Our friends were also going to rent something and one girl sat on the couch and just watched as they just waited there in line. After about 5 minutes she got up and started ringing them up. Another girl working was on the phone and to say the least it wasn t the most professional. They are college students but I was really annoyed with the casual and little regard they had for the customers. Besides the service, the gear was perfect and functioned awesome. It s not brand new and they have scratches, but it s just from being used.
Customer service needs some work. They said they couldn't return something because they would need to return everything and redo the transaction. I asked the employee to check if there was anyway at all to do it and they came back on the phone to say that the general consensus was that they couldn't....
One of the staffs that helped me was very knowledgeable and helpful. He helped me renting gears in a cheaper way.
The ORC has more stuff to rent the pretty much any other place in South East Idaho, like this giant family size stand up paddle board.
The ORC is a great place to go if you want to have fun in Rexburg. I rented a canoe there and had a canoeing adventure in Swan Valley and I also rented a gas stove and camped in Sun Valley for a weekend. Both times the employees were very helpful (they even helped me tie up the canoe to my truck), the price was low, and the equipment was quality.
Good service but prices they have is too expensive for college students.i came there to fix my bike gears, but they asked for 25 dollars when I went to another store for 15
The ORC has everything! Their products are great quality and at a very affordable price. The workers were friendly and service was fast. I would definitely recommend to any of my friends. :)
We had Nathan help us as we rented a large raft for a family float trip today. He was knowledgeable and patient even though we were novices to the procedure and it was a very hectic morning! It seems all the other staff seemed equally kind and skilled, but we certainly want to recognize the young man who served our family. THANKS for a wonderful day! We definitely recommend their staff!
Great place to get skis. The staff is normally very good.
Went and rented a few tubes to float the river. I talked to two employees about a specific tubing spot and they gave me great directions. Really good service.
Service isn't the strong suit. If you go after Devotional go at least 15 minutes after the reopening time as I have been by after Devotional and got there after the time they reopened. I pulled on the doors a few times and even though there were people inside no one came to the door .
Gear is decent it has been well used
Love the outdoors, so happy that this place is in town to rent whatever we need.
Very helpful and positive staff. Willing to take the time to discuss equipment and how to use it properly. Prices are always fair and equipment is usually in good shape.
Great prices and service. There was a mix up with my rental, and they totally worked with me and were reasonable. Awesome place, awesome service
This is the place to go for your outdoor wants and needs in Rexburg. The prices are fair and affordable. Renting is great. They rent out most anything you can think of to do outdoors. I really enjoyed their Power Kites and the Duckies.
I ve never been to the outdoor resource center before. I figured I would give it a try. I had a pretty simple fix on my mountain bike. Miguel was super friendly and got me in and out in a flash! He even sent me text updates on my bike! He was very friendly. I will definitely be returning in the future to have him fix any future problems I have! Thanks Miguel!
I have really enjoyed working with the ORC. The equipment, service, and prices are all top notch! It's the perfect place to start your adventure!
Great place to get some quick bike repairs or just some advice. Lots of good stuff to rent and all for fairly cheap.
They charged me double over the holiday without even telling me over the phone. They harrased my sister in law in person, and then after I went in and returned the skis the day they were due, they called my sister in law again a few days later and harrased her even more! Saying that she stole them and they never got them back. I watched them put it in the computer and they watched me carry the skis inside. I never got a good explanation for the bad communication or a sorry. All they said was "idk what to tell you." These students need to get there freaking act together or stop working there.
The ORC is an amazing place to rent quality gear at an affordable price. Also, the customer service is AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The staff is great. Their rental prices cannot be beaten. And they often have really good deals on equipment they are selling.
A major lack of professionalism and poor customer service is very apparent here. My wife brought in a bike to be repaired almost 2 months ago. I understand that there is a lot of bikes needed to be repaired but 2 months...? What made our experience worse is that my wife went in around a month in to check on the bike and the staff said they couldn't find it in the repair area even though it was recorded to be currently in repairs. Finally in the end he couldn't even find the bike and said if he finds it he will make sure it gets repaired first. And finally a month later still no word. We finally went in to check on the bike and of course still not repaired. They really need to work on their management because it is all over the place. The fact that the staff can't even figure out where a certain bike is screams horrible management and they really need to get that figure out.
Has a large inventory of outdoor gear, very well priced, and super friendly staff
Joined a group to snowshoe. Good experience. Employees are friendly and accomodating.
I rented four bikes for the weekend through the online reservation system which gave me a confirmation. I called to verify my reservation and discuss some further details. Staff was very friendly over the phone but did not seem to know how the reservation system worked. Multiple staff reassured me that my four bikes were reserved. On the day of pick up they called me to tell me they did not have any bikes available even though I had a been emailed a confirmation. My weekend plans with hotel were then ruined as it was too late to find bikes to rent elsewhere. They did not offer any sort of compensation either.
This is a great place for rentals, staff is very friendly and helpful would recommend to others and reasonably priced.I was able to rent a paddle board and kayak for my granddaughter and I for $42 it's two days.
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