Chicago South Loop Hotel Reviews

I had the memorial for my nephew at this hotel. In addition to the event room and catered event, I booked 3 rooms for family. All the service was impeccable. First La Tonya was amazing and extremely helpful as our event planner. I was skeptical about having to buy food from an unknown caterer. The food was very tasty, plentiful, and reasonably priced. The check in was very well done and the beds were very comfortable. This hotel is by far the best kept secret in all of Chicago. I know because I am from Chicago and have stayed in most elegant of hotels like Four Seasons, Fairmont, Marriott, Hyatt and others. You won't go wrong staying here.

Free on-site parking. Rooms recently updated and clean. Beds very comfortable. Love staying here and then walking to Chinatown for food and shopping. Staff is friendly. No pool but we're too exhausted to swim, anyway!

Its a comfortable night stay filled with well down and outstanding bedrooms. Has well has having nice services and hospitality. Definitely a nice place to stay for those in or even those visiting Chicago. 11 W 26th St, Chicago, IL, 60616

I just stayed at the South Loop, and was very disappointed. The beds were comfortable, but the front desk made it a big hassle to check-in. They also told me I would have to pay the $100 incidental fee, which is fine. What they didn't tell me, was that they took another $110.25 from me on a different transaction FOR NO REASON. I had to spend all weekend without being able to use my debit card because of insufficient funds! I am also not sure if the gift shop is separate or part of the hotel, but the prices were OUTRAGEOUS. They told me all of my money would be refunded within the next few days so at least I get my money back but geez!

A little dated, but no real complaints. Important things like bed and bathroom are pretty nice. Little things like carpeting aren't as nice. Staff was friendly and accommodated late check out. Price is good. Location looks sketchy but is fine and on a well trafficked street. Overall I liked it

Clean, relatively inexpensive rooms and accommodations. Friendly staff at each interaction. Would definitely return.

A very good stay. Nice rooms, nice staff and nice service.

The rooms are really big and nice. Only downfall is the location. Not restaurants or places to get food, liquor, etc. Still great for the price

The Director Of Sales At This Place Is A Skilled, Competent, Dedicated Worker! . She Deserves Her Own Hotel. Her Leadership Skills ...Amazing! Great Customer Services, And Other Great Resources Are Offer Here As Well. Such as Spa/Salon/ etc..

Decent enough, and close enough to walk to McCormick Center. Main restaurant is being renovated.

Good price with free parking. Close to downtown. You won't be disappointed. It's our second time staying there.

Good price and still convenient to McCormick Place. Rooms are nice and clean.

Nice hotel, close to McCormick place. Pillows are really uncomfortable.

Clean rooms, friendly staff. The building is starting to show its age.

I will be booking another room here for private fun aging

I will definitely be coming back here to stay. The front desk staff was amazing. The rooms are clean and have a great view. And the jacuzzi tub was definitely a plus!

Great hotel lots of perks but breakfast is not included its a diner like establishment IN the hotel

The breakfast cafe was closed, since they were on vacation. How inconvenient and I had to walk and find food. It's also far from downtown. I guess you get what you pay for.

My experience has been fantastic, thank you for a good first time impression. Terrance Visiting from the Bahamas.

It's a great value considering the proximity to the city and the free parking. We just took an Uber or Lyft into the city rather than paying for parking and it was much more convenient. There were a few negatives though. First, we were given a room that had not yet been cleaned so we had to go back down to request another room. The towels smelled heavily of some cleaning solution which was unpleasant. The last negative, and probably not all that important, was that the elevator was super slow and we would have to wait quite a while despite it only being 5 floor. Overall, I would recommend it for it's value.

Nice room, good price, NO Restaurant (only a tiny cafe).

The website has pictures of a beautiful restaurant, but that's apparently closed for the foreseeable future. There's a small cafe open for a bit each day.

Yolonda is simply award-winning. Her customer service skills were outstanding. It s rare when you find this kind of service. Yolonda is the type of employee that every company or organization need. Kudos to her for remarkable service.

The parking lot was extremely full. Staff was friendly but when we got there our room door battery was dead.

Free, enclosed parking! Screaming deal for Chicago

The room was spacious and gorgeous, the bed was comfy, and parking was *on site*, a trait a learned to value on a return to Chicago at a different hotel.

Literally my only quibble is that the lobby is heavily scented, like with potpourri; while most people undoubtedly enjoy that, as an asthmatic it was a little intense. Thankfully that was limited to the lobby and I could breathe easily everywhere else in the hotel.

Disappointed that the hotel pull around and the parking lot had large amounts of snow.

The hotel is good, the rooms spacious and the beds comfortable. It's a bit out of downtown and at night it's not the best place to be, but it makes up for it with other things. Huge bathroom with a big bathtub, nice and clean. The staff are not known for their kindness, but if you meet them on a good day, you have a good time . Adrianne, the manager of the breakfast room, is a sweetheart and the breakfast is very rich, not included in the hotel rate. The breakfast room is super small and collapses around there, but coffees can be prepared in the rooms since they all have a coffee maker and mini bar (empty. You have to fill it to taste) There is also coffee. Courtesy in the room to access the internet. Overall good. Just a little out of the way. Parking is super comfortable and spacious

It was really great, and affordable. I wished they had complementary breakfast

Great hotel well located. By bus 29 to arrive to the center of Down Town. There is China Town very close. A major strength of this hotel on the outskirts of Chicago is free parking, which is not common here. In the hotel there is a fitness room, not huge but not even crowded. For breakfast it is possible to use a small family-run "bar" where you can enjoy an authentic American breakfast, at a reasonable price, located inside the hotel. The reception does not excel for courtesy and availability, even if a wheelchair has been made available for free for a person with reduced mobility. Good thing. Choosing the apt complex. Recommended

I stayed here the first time visiting Chicago and this hotel was beyond amazing!! Parking was great we could see our car from the window, our room was clean and bed were extremely comfortable!! This will be my go to spot everytime I visit!!

Nice hotel. Close to Michigan Ave and Chinatown. Large rooms, deep tubs and friendly staff.

The rooms are pretty big, big bathroom, comfy beds, sketchy location, the hotel is just old, carpet seems nasty.

Clean and greatly maintain hotel. Staff has been very helpful and efficient making sure our stay has been wonderful. Close to major bus and major transit to get you anywhere in the heart of the city. Just not alot of restaurants close by, great little cafe/market down the road for coffee and good food.

You get a lot for your money. The location is convenient. I would recommend; as I would stay here again.

The service was really nice. The rooms were sort of bare bones but it was pretty nice for the prince I paid for it. It was in a really nice location if you're in Chicago for tourism.

Nice hotel, good beds, big bathroom and the tub is huge. Seems like a decent area, but I'm in town for an event, so I haven't gotten out much. Few blocks from an L stop that takes you to the north loop, so pretty convenient! There's a few parking areas, first come first serve. I checked in early, so there were plenty of available spots but it could fill up quickly.

Large clean room. Mets all the basics though it is dated.

Had great bathroom! It was great that the room had a refrigerator.

Why not have a disco or massager or anything that attracts a young bar

Not a perfect place, but I am not a picky person. For a place that close to downtown Chicago to have free parking is great. Rooms were clean and comfy, staff was nice, fitness center was great too. Bar and Restaurant are currently under renovation, the little breakfast place was nice (a bit pricey for coffee and egg sandwich though).

Only drawback is that our uber driver said there is some low income housing directly behind the hotel (I am not local so I could be given bad info) so maybe don't wander too far at night?

One of our comedians recently stayed here and loved it. Here are his words: Honestly can't remember a better hotel experience, from the time I checked in, until the time I checked out. The staff is absolutely amazing and so is everything about the hotel! The hotel location is awesome. It's close to everything and getting around is easy. This property is clean, super nice and well maintained! The room was so spacious, clean and quiet with a very comfortable bed, a living room area and the bathtubs here are so big, you can take a relaxing soak. They have a very large business center with a few computers/printer and coffee machine! The staff was so helpful with whatever I needed during my three day stay while I performed at Zanies Chicago. It was the best experience on my Midwest tour and I can't wait to go back and stay here again!

According to the price of the room, pretty good hotel, however a little bit of renovation and planning could make it a much better place than what it is right now, for example just placing a water bottle or two.

I stayed at this hotel for business, paying almost $300/night including all taxes. Metro is passing by periodically. Almost night there were police sirens going on. At first I thought my windows open. No complimentary water bottle, selling them $2. Room doesn't look very clean. Definitely I wouldn't stay at this hotel for any reason in the future.

Veri spacious room
Little bit noise from highway
No bottled water in room
No breakfirst restaurant

We enjoyed our stay there. The staff are great and so friendly. Nice accommodations too.

Great Bang for buck. Easy access to bus to get you downtown. will defiantly keep in mind in the future

What awesome staff ! Especially one of the house keeper MARI. She was very kind and polite..took care and made sure the room was always clean..thanks a bunch <3

Based on the price, everything was great. I recommend this hotel!

My daughter and I stayed at the hotel the night of a concert at Soldier Field. The stay started out to be very good, no complaints, and everyone that we came in contact with was very nice and helpful. However, the next morning we were work up to a knock on the door at 9am from housekeeping wanting to know if our room was empty so they can clean. Mind you checkout time is 11am and there was no do not disturb sign that we could put out. They then came back about 10am and proceeded to try to enter the room because we hadn't answered the door fast enough! Good thing I was dressed!! I confronted the housekeeper as to why she was going room to room to see if the guests had left and if she had a list of the rooms that were empty. She replied that our room was empty and that's why she was trying to get in. I went to check out and discussed this with the desk clerk and all she said was that the housekeepers are not supposed to do this and that she would talk to the housekeeping manager. She did apologize repeatedly and never offered anything to us in return. I really wasn't looking for anything but I have never EVER been to a hotel that has ever done this!

My home in Chicago for a couple of weeks. Very kind, attentive staff, large rooms and always clean. Free parking, good location. I feel safe here.

Highly recommend.

We had a situation, and they work though it, this is the only hotel that I stay in, in Chicago when I come here,. The service is great, I love this place

Clean rooms, comfy bed, friendly service, good $rates, and free parking!!!

Third time staying here. Nice rooms, clean. Not much in close proximity to do or get necessities, but that's what Uber or public transportation is for, right? The #29 bus runs right to the hotel from downtown.

I left my Mac Pro plus on the wall of the room I stayed the day before yesterday. I connect with Chicago South Loop Hotel and hope their housekeeping can return it to me. I am waiting and will let people know what is going on.

Great place to stay, close to train and buss stops. Comfy beds and a huge tub. WiFi wouldn't connect in our room though.

I was there because Amtrak sent us there because of train delay. Anyway, I enjoyed my overnight stay there. Front desk rep was very polite, professional and courteous. The lightning in rooms and bathroom could be a little better

Clean bathrooms,
friendly people

I booked my room online, got there and was told that in addition to the money i paid you have to pay 100.00 deposit. The hotel is not nice enough to have to do all that extra stuff and the type of crowd thats staying there dont make it worth the price at all......Bootleg hotel smh

Bathroom fan is broken, electricity went out and maintenance took almost an hour to even get to it, gift shop can only be opened by one lady and she's on fml, limited housekeeping hours- so don't expect any extra towels if you need them, water in elevator that I told them about- they never cleaned it up and my mom with a cane and has a disability almost slipped. They have no care for their customers. I did get an early check in. Please book anywhere but this hotel for your Chicago stay.

Beds were super comfortable! Temperature of the room was perfect and able to be regulated by me. Water pressure in the shower was perfect for someone with stupid thick hair! We had a great night and slept well! Thank you!!

We had a great stay in a comfortable bed. The staff was very helpful and friendly! Would definitely recommend.

Nice hotel at a great price and excellent access to downtown.

Nice hotel but seems like it is aging fast. No restaurant. They have a breakfast grill, and the food is fine, but it's small. Water in the room smelled, and not in a good way. Good water pressure and good supply of hit water. Great walking distance to a lot of things -- like a mile or so. Workout room looks good, but machines aren't kept up as they should be.

This hotel's affordable rates saved my band and I! Clean, aquick check in and a quick check out!

Great for the price! Parking included. I ended up getting a large room from what I thought I would get. Place was not too loud with a great restaurant (Carbon Live Fire) within walking distance. I plan on staying here next time I visit Chi.

Not a 3 or top stars hotels, something just to lay your head on the pillow overnight

Great deal! Super close to downtown. I love that there was free parking. I lived in Chicago for 10 years on a work assignment and had a chance to see how the area has evolved for the better. I came back in town for a funeral and to check on one of my rental properties and this place popped up on Orbitz website. I never noticed it before but I'm glad I found it. This will be my go-to place when coming back to Chicago for business or personal affairs.

Cold showers, 1 cup coffee maker and 1 regular coffee in a 4 person room. Had to go to reception if I needed more

The hotel itself was very clean, the staff was very polite, and the cafe was delicious!

Only complaint is that the air conditioning doesn't work at all. We spent the night in 82 degree weather and the bedroom was miserably hot for 4 adults post concert.

Other than that, I would definitely recommend and stay again.

Good location. Small parking lot. Asked about swapping rooms after my wife accidentally booked a double queen. Young lady told us no we couldn't change because they were full. Then a gentleman walked in behind me and a receptionist immediately offered him a change. Just sucked is all

This was a clean, easily accessible hotel with an in house bar featuring karaoke nights, and the cost included free parking.
The staff were kind and helpful, the room was clean, fully stocked with everything you expect, and the beds were modern and very comfortable.
The walls felt a little "thin", as we could hear people in the hallways, and outside, talking. No pool or hot tub, and the fitness room was missing several accessories to their equipment.
Overall, this hotel fit our budget and delivered what we wanted for a safe, clean, hotel near downtown Chicago with free parking.

Always a nice spot to stay and you save 50.00 plus for each night you stay with the free parking they have.