Century West BMW Review

Shahin. Wow! If your looking to buy and want a salesman who actually puts in the works and care to get something done for you, not even just something small but something that you didn t even expect, go see this man! Thank you and your lovely assistant for all your time, you guys are amazing. Referring you to all my friends and family.

Always great to deal with...just never understand even after paying $7,600++ to get my car fixed they never wash or charge my electric vehicle....

Great service, the associates are very knowledgeable and friendly

Thank you steve(maybe steven. No need to remember the name). He gave me worst experience ever. Also, he ruined my holiday weekend.

Quick introduce myself. I have over 10 years of driving experience. I have 3 bmw now (e92 m3 for track, f30 335 for daily, f10 5 series). Moreover, I took a BMW M performance driving class 3 times. I know what is normal or not.

I visited to have service for my 335i which has covered by warranty.

I told him I have several problems, also show him the video(I showed the exact same video to Mckenna BMW and Pacific BMW service advisor and they said it is not normal. also covered by warranty lol) But he keeps saying the same thing over again without explaining. (Probably he knows only two words. Your car is not covered by warranty, you need to pay to check up. This is normal .)

Actually, I don t care about he has car knowledge or not. Ignorance is not bad at all. He can go to school and learn. The most problem is his attitude. Very rude and unkind. I complained to other employees but all the people said that is his style. LOL.

I will ask BMW USA regarding staff training.
BMW should teach him how to deal with a customer.

Still angry

My first time at Century West BMW s Service department. Great experience. Service advisors went out of their way to help cover a repair under warranty. Will definitely come back and make this my new permanent place for BMW Service.

I leased my first vehicle in 1994 from this dealership. But I'm sorry to have turned in my latest lease vehicle to have little to no follow up from my sales person(s). I hate to personally attack anyone but I ended up in collection from BMW corporate because these guys don't know how the wear and tear insurance works. They operate separately. The "wear insurance" claim has to be filed properly by the dealership or the go after the leasee. Every letter/statement I got from BMW financial - they told me to ignore and that it would just take time to clear. They did not follow up to close my vehicle contract. They did not pay my last 2 payments as promised. I have lost my patience and faith in this business.... I only fear in 3 years I'll have to deal with this problem again.

great service great deals ! Shahin was great and helped me make sense of my purchase!

Great customer service! So happy to have worked with Neil who got us an awesome deal.

I m sure Century West BMW employs many excellent Service Advisors, but I am fortunate to have Steve Smithson as mine. I have brought in my car to be serviced for several years now, and he has consistently provided prompt customer service. For this latest service need, I needed my key fobs checked and my oil pan gaskets and valve cover gaskets replaces. With the service department short staffed because of the COVID-19 pandemic, Steve kept me up to date with the progress of the maintenance work. I am pleased with the work done and I will continue to bring my vehicle to be serviced by Steve and Century West BMW.

We walked in and drove out happy in our BMW 535i Gran Turismo from Century West BMW! We felt welcomed and received excellent customer service from everyone we encountered at the dealership. Special thanks to our wonderful salesperson, Grace Kim, for the outstanding service! We highly recommend Grace Kim!

Cesar took care of me Thank you so much stand up Guy

Always great service from Steve and the new remodel is extra nice

Great place, awesome employees and plenty of choices!

AMAZING experience all around here! I came in late on a Sunday night and was welcomed with open arms by William, Sal, Jared, Brandon and the entire CWBMW team. THEY are why I left the dealership with a new i8 the very next day. GO HERE for your next BMW.

Here we go again...never thought the day would come, but it did! BMW field tech has determined that the broken axle on my 2013 BMW M6, should not be covered under warranty. Here is the story, and what I am going to do about it.

I would hope that all of us on this forum know what the car is capable of. I still remember the first time I drove the F12, I was at awe. The power band was amazing and you had no choice but to respect the car. I'm not going to waste time explaining what I personally think the car should be capable of doing or what the M division should stand by, but I believe something is seriously wrong with the way BMW and their dealerships deal with serious warranty situations.

With all the setting turned to Sport Plus (as they should be), I accelerated when the stoplight I was stationary at turned green. Yes, I may have accelerated using the full power output of the car, I have done so before and intend to continue doing so as long as the streets are safe enough to do so and I am not putting anyone at risk. Am I the only person who enjoys feeling the power of the M6, I sure hope not. To my dismay, the rear axle came apart*. The car is unable to move using its powertrain. The car has no performance tune and no suspension mods, I purchased this vehicle about three months ago through the BMW lease transfer program (I had the car inspected prior to taking over the lease, and I am certain the previous driver had absolutely nothing to do with this problem). I have been driving with this car for a few months now with no problems, and expected any problems that would arise to be covered under warranty as long as it wasn't my fault. That is what I am trying to find out, was this my fault? Hard to believe I could break the parts without hitting a pothole or doing an insane burnout for minutes on end.

I had the car towed to the nearest BMW dealership. Here is where it gets interesting. The first few conversations with my SA included carefully constructed sentences hinting to the fact that BMW was going to deny my warranty claim based on the premise that "abusive" driving was not covered under their warranty. After hearing this, I knew what to expect. After waiting for a a week for the field advisor to fly in from New Jersey, my SA called me and told me that they had analyzed the "shadow history," and that the party would not be covered under factory warranty due to "outside influence"
-Technician found R/R output shaft came apart under aggressive load. Inspected by BMW engineer, reviewed data and determined this is a non-warrantable repair caused by outside influence. Replace R/R output shaft: $3139.00 +tax
I asked what these "outside influences" where, but my SA did not have an answer, and neither did the floor manager. I called BMW warranty services in Ohio, and they pointed the finger back at the dealer. Sound familiar? The comical aspect of this story is that there was no accident involved, no pebble stuck anywhere (applause to the man who pursued his warranty claim and prevailed), and I wasn't driving on a track. I am very confused as to what they could possibly provide as an explanation to their warranty denial.

I will go see the floor manager tomorrow morning, and I will ask once more to see any type of proof he may have been given or may have to offer. So far, the dealership has been very hesitant to reveal any information about what the field advisor has said, and they refuse to comment on a simple question such as, "do you think this vehicle is made to accelerate at a high rate of speed." Their response to such a simple answer reveals to me that something is not honest about this whole situation, and that is very disappointing considering the fact that this is the BMW M6 we are talking about...they just released the M6 GT3 for crying out loud, do they expect to bolster support for their outstanding performance and "sheer driving pleasure" through denying warranty claims on a M6 with 30,000 miles?

I had the best experience buying a new X4 with Don Engle. He was absolutely fantastic through the entire process. Best car buying experience ever.

Botan Hawlery, Rebecca, Brandon, Wael, and so many others who worked there helped me get the car of my dreams today. They are GOOD people with big hearts. I will be forever grateful for my wonderful experience at Century West BMW today. Thank you to all of you who helped me drive off with such an incredible car!!!

Great deals and excellent staff! I am on my 3rd car and Neil was able to work out an awesome deal for me

Brian was great! He answered all my questions and had great product knowledge. He even answered all my questions post sale with the same attention as prior to the sale. A++++

It took nearly 3 weeks to repair the fuel system in my car which is a virtually new BMW x5d. The good part is that they are courteous and gave me a loaner. Unfortunately the loaner did not have navigation so it added to the frustration of the wait

I had the pleasure of working with Donald Engle. He truly made sure that I had the best experience at Century West BMW. He made sure I was taken care of and all my needs were met. He went above and beyond to make sure that I got the exact car I wanted within the price range I was able to afford. I was at the dealership for over five hours, he was so helpful, answered all my questions, showed me every car I wanted and also searched high and low for the color of car I wanted and model. I 100% will recommend him to any family and friends looking for their next dream car! Donald has amazing customer service and he actually truly cares about his clients. I am beyond pleased with my car and he made the process a really smooth one. Thanks Donald! I will only work with him from here on out whenever I need my next whip!

Purchased my BMW 328i here. I have to say my sales rep was quite easy to work with. Not pushy at all and we got the car we wanted at a fair price. The waiting area is pretty sweet with a big screen tv and free coffee. One time for service, there was free food available. Love coming back in for service.

Worst costumer service, I dropped my car at the end of the lease, they over charged me that caused a lot of headaches. Be aware

I've had great service from Century West and Steve Smithson, so much so that I drive out of my way (I'm on the Westside) to have my car serviced here.

This was my first time buying a car and I couldn't have had a more seamless experience. Neviana was an excellent client advisor whose courtesy and professionalism made the process feel fun and enjoyable. Not to mention I got a great deal! You can expect this dealership to treat you like a friend rather than just another buyer, I'll definitely be returning for my next car purchase! Thanks Neviana!

THE BEST PART OF CENTURY WEST BMW IS MIGUEL, WHO WORKS IN THE GENIUS DEPARTMENT. YOU KNOW WHEN YOU MEET SOMEONE WHO REALLY ENJOYS THEIR JOB?? WELL, THAT IS MIGUEL. HE IS ALWAYS PLEASANT AND CONSISTENTLY KNOWLEDGABLE ABOUT ALL THINGS BMW! I AM A CUSTOMER FOR LIFE...AS LONG AS MIGUEL IS THERE.
I HAVE ONLY HAD OUTSTANDING SERVICE FROM EVERYONE THERE GREAT DEALERSHIP!

I dealt with professional and polite staff! Thank you for taking good care of me.

Century West BMW is a jewel in the neighborhood putting the competition to shame with good old fashion customer service ,
My Client advisor was Leonard Turner a pleasure to work with well mannered, efficient , polished and professional. Quyen in finance was courteous ,knowledgeable and organized even the Century West BMW Genius rocked ! took his time to set up all my systems for me.
Century West BMW an honest dealership so refreshing they truly offered the best deal around and provided an exceptional car buying experience. I Highly recommend Century West BMW to everyone looking for a good deal and great inventory in a relaxed atmosphere.

BMW went out of their way to give me all the special privileges that I needed to achieve in leasing my M235I BMW I thank the MW and all its members for allowing me to drive the ultimate vehicle

My favorite most positive experience with a dealership I ve ever had EVER! Zac is the man. He s so kind and patient, my partner and I stopped by as a walk in and he was able to assist us in finding our beautiful M6. From the beginning Zac was very straightforward about the vehicles, knowledgeable yet not pushy at all. This made our experience very comfortable, we felt totally at ease while shopping around. Of course we were extremely picky and took forever to make a decision but Zac was so nice every step of the way from test driving and ensuring we choose the exact car we wanted to walking us through the financial department ensuring that we received the best deal possible. This will be our go to BMW dealership going forward. Thank you!

My service consultant Krisztina Marx did a great job and explained everything thoroughly on the service I was getting. I will definitely be bringing my car back to her for my next service.

I am with them for a decade . Steve is the best , he takes care of your concern .

Yesterday I and my wife had the best car purchasing experience in our live at Century West BMW! Thanks to Don Engle who I highly recommend to anyone else! It is our first BMW and the whole process was exceptional. He patiently answered on all our questions and spent the whole morning with us, explained all features of the car, provided many different options and helped us find the model and the build exactly which we ve been looking for. Then we had an unforgettable test drive and at the end we ve got a very good deal. Thank you Don for such a good experience! Definitely will be working with you again in the future!

A+ every step of the way very professional great pricing fast in and out to purchase a vehicle. Would definitely do business with this dealership again

This is the best BMW service center I have ever visited. So good that I am permanently making it my main service center for my BMW M4 and my permanent dealership for buying all my BMW automobiles instead of Center Van Nuys BMW. Gilbert has been the best BMW service adviser that I have ever had, outstanding work; really goes by the BMW standard of excellent quality and service. Gilbert gave me a last minute loaner which was an X3, which is making me really want to buy an X5 and the air conditioner in my M4 was fixed very very fast. Faster than the insurance could respond to the department. I'll end with this: I've never had such great amazing BMW service and Gilbert has changed my mind about how great of quality you can get at a BMW dealership and BMW service center. I highly recommend this to someone who is trying to get the most out of their BMW owner experience.

I leased my X3 through Century West BMW 3 years ago and they were terrific. Great enough that when I decided to purchase it I went back to them. Everyone over there is terrific. Special shout out to Don Engle, Quyen Le and Sal. They were extremely helpful throughout the entire process.

First time getting my 2018 X5 serviced here. Scheduling was easy with <24 hours notice. I was greeted immediately and introduced shortly thereafter to Krisztina Marx who took excellent care of me. I was.provided an Uber home and she contacted me exactly when she said she would about the status of my car. She also shared some valuable product knowledge about the car charging settings during a review of the services performed. I will certainly come back here again for service.

Neviana was very kind and super informative when I came in asking about the i3. I knew nothing about the car. She broke down all of the different specs and gave me all the info I need. Never once did I feel pressure to do anything. She was available by text, phone and email sending me different options. When I found the one I liked, I messaged her and she helped with a speedy purchase. This dealership experience was extremely welcoming and I can t recommend them enough! Thank you!

Great service department. Gilbert was a huge help. Love my car and love it better when they get it running in perfect condition.

Very nice sales and customer service here at Century West BMW. Got my first car here quick and the car is totally up to my expectations. Highly recommend this store in the area!

Great service, timely, thoughtful. Botan was on top of everything!

Salesman was okay but he should really understand who his customer is. Some of his comments and tactics were unnecessary. We were at the dealer for 4.5 hours which is way too long. Millennials will not have that kind of patience.

Shaheen is the best. The best car buying experience I ve ever had. He will roll up his sleeves and do whatever it takes to get you into the car you want. Don t go anywhere else, go see Shaheen at Century West!!!

Extent experience Bobby Fustet was a great sales person. It was the easiest transaction that I have ever made in leasing a BMW

Don Engle was easy to work with. He was very thorough and a pleasure to work with. I got squeezed a little on the trade in but overall am exceedingly happy. I would recommend Don and the dealership to my friends. I have a wonderful new car.

Great customer service and follow through with keeping us updated on our car! Thanks Steve!!

When we first came everyone welcomed us and lead us into the guest room. They offered is coffee and water and I could tell that they were trying to make us comfortable. Our guide Grace was really helpful and lead us through all our questions. She was very friendly and explained all the steps and procedures needed in buying o be car. I would definitely recommend Century West to anyone that is willing to buy a new BMW.

They are the best for ripping you off. $10,000 for an I3 rebate and other things that they totally lied about. Lied I never received it and I built it into my cost. I got ripped off. Beware, never again!!! This is why Tesla will rise!

Excellent dealership with impeccable service provided by Sal, the manager, Lauren, the front desk assistant, and Neil, the sales advisor.

Razmik Torossian
Flying Dutchman Pictures, LLC

I was 100% satisfied with my experience at century west bmw. They are very attentive , as soon as i walked through the doors of the dealership i was greeted by Don Engle. He assited me in finding a great deal on a new 3 series. I would highly recommend speaking to Don , he gave me a no non sense offer from the start, nothing like what ive experienced with other car salesman in the past that try and pull one on you. It felt like everyone at century west was there to help me as much as possible.

I was shopping for my next 7 series nationwide for 3 weeks during which I have talked and met with so many sales reps and dealerships. Yesterday I spoke to Leonard at century BMW, very wise respectful extremely knowledgeable so Honest and most importantly he was never pushing me to purchase my car. He wanted me just to test the car and chat what do I need from my car and I went to his dealership and was impressed how much everyone was so friendly and are offering help. From the second I entered this dealership where they treat you like a king, Leonard knows everything about 7 series, finance department were so quick and efficient,
Thanks Central dealership
Special thanks to Leonard
I really wish all car salesmen can learn from your experience.

Mohamed

The team at service department is very informative. They are courteous ... Doug is my service advisor and he follows through on all of the needs for my car and explains items well.
Thankyou Doug !!!!!

Alen took very good care of me and answered all my questions

Amazing customer service, friendly staff and management, wonderfully priced deal!! Overall BEST car buying experience so far! THANK YOU to everyone involved :)

Great dealership great sales person I did deal with Botan Client Advisor great guy usually I don't like car sales person but with him everything went very smoothly love them he also introduced me to one of his manager Mr. Salar Sharikandi he did help us to close the deal he is very knowledgeable and trustable I loved to deal with them I will recommend you to all my family and friends thank you for making the car shopping so easy and smooth.

Leased an M240i convertible today. Don Engle got me a great deal and I couldn t be happier with the car. I highly recommend asking for Don if you plan on getting a car from Century West. He will take good care of you. I also appreciated that the finance department wasn t too pushy about the back end products. Overall great experience. Thanks Don!!

The Century West BMW service team was extremely helpful and fast! It was very easy to make an appointment, and the service on my car was completed ahead of schedule.

The dealership also arranged from Ubers, to and from the dealership, free of cost. What a great added perk!

I leased a car twice and both times they ripped me off on the lease rate. The even gave me a document showing the lower lease rate but actually charged me the higher rate. Naive me, I didn't check. The second time, they tried to pull the same stunt but I calcualted that they had used the higher rate. It took 6 weeks (while my car was being delivered from Germany) to get them to send me a lease amount that reflected the right rate. Frankly, I would trust them as far as I could throw them!!

Steve in service is awesome/fast/helpful , Alex the BMW genius responds immediately in the friendliest and most helpful way and he new guy Ever (I think that's has name) in parts was also super helpful, friendly and found the I needed right away. You need to go to this dealership, they're the best!

Wonderful customer service! I was provided a loaner car immediately and my car was ready a day early!

Got a great X1 at a great price from Neil. He and the finance team made the whole buying process easy and fast.

Matt, Sal & Milton... you guys are amazing! Thank you for making this car buying experience one to remember! If I could leave 10 stars, I would! Thank you for your patience, and for helping me find the perfect car for my daughter and i! You're professionalism is OUTSTANDING. The drive from Santa Barbara to Studio City was well worth it. It was such a pleasure working with the 3 of you!

Shahin was OUTSTANDING! Purchased our 4th BMW & I couldn t be more happy with the customer service Century West delivered. I purchased a BMW i8 with Shahin & he had everything ready for me. Thank you once again Shahin. I ll see you again for another BMW:)

There is no reason not to take your car to this dealer to be serviced! They simply are the best!

Carmela over at center BMW, was amazing and helpful! She answered all my questions and helped me fix my car problem!! I appreciate her, hard work. Thank you Carmela

Don Engle was an amazing salesman and made the experience for me and my family very pleasant. Felt comfortable the entire time and the service was high quality. I was able to test drive the car I wanted and Don answered all my question very well! Overall great experience!!

Returning customer, Ryan Lee was able to help me out and highly recommend him for your next BMW needs. Since he is a car enthusiast like me I can vouch that he does his best to satisfy those who are in need of car. Despite few problems that I had with dealership manager, he was able to resolve them being a good mediator and I decided to trust him and his team for next M2 Competition. Thanks again Ryan.

impeccable dealership impeccable service impeccable sales I've been coming to this dealership for 5 years and every single time I'm absolutely exhilarated and impressed by the staff and the dealership the quality absolutely everything.

bought BMW X330 Gran cope.

See Neviana for all your sales needs. She s the absolute best!

They are so good people
Thanks for everything..

Excellent service! Steve was great! He was very proactive and very efficient!

With my second car from Century West, I wholeheartedly recommend this dealership (and the service department). I also recommend contacting Don Engle if you re interested in a BMW. Don is THE BEST! He spent a lot of time with me, and went to great lengths to find the car with the feature and color specifications I requested. He s generous with his colleagues, too. The best possible experience getting a new car is working with Don Engle at Century West BMW.

I fear one day that I ll take my car in for some minor service, pay for that service, then go out to the garage, grow old and die waiting for the car-retrieving guys to actually retrieve my car.

On Tuesday afternoon (3:30) I went to pick up my car, allowing myself a half hour to do so, since I had to meet someone later at a coffee shop in Studio City. After I paid my bill and ONLY after I paid my bill, which is, I guess your policy, even though calling the car up sooner would save customers time the cashier called up the car and I went out to the garage and gave the service guy my receipt so he could run off and find my car (I assumed). Ten minutes later, I was still waiting. After fifteen minutes, I got up to ask one of the other guys if they could get my car. Then I sat down to wait again. Another ten minutes went by, so I got up and went into the cashier to see if she could call someone to go get my car. She did, and said they found the car and they re just going to wash it and bring it around. I was already late for my meeting, but told her to not have them wash it so I could get out of there. (Which, btw, seems odd to wash it while the customer is waiting, AFTER the car has been there for three days, but I m not a BMW car-retriever guy, so ) Anyway, I went back out to the seats, sat and waited another ten minutes. THAT S when the retriever-guy finally brought my car out and offered to wash and wax it for free anytime I wanna bring the car in. I said I would as soon as my schedule allows me a millennium to do so.

THIS is why I hate bringing my car into you guys. Though Doug, my main service guy is great, my next go-round might be a Tesla.

The place is old. Water leaking from the ceiling in one building. Had a very nice older salesperson help me, but he never followed up on my inquiry about test driving an i3.

Neviana is amazing! Thank you for getting me into my new car and taking care of me. She has A++++ service and I highly recommend!

I came in to pick up some touch-up paint and was pleasantly surprised by all of the cool BMW merchandise. They were very helpful at the desk and for me exactly what I needed.

I have been in Autobody for 38 years now & I dont remember ever using another dealship for parts service & sales . I love to work with highly trained professionals. My hats off to the Managment not one bad seed in your company .

This is my first BMW in my life. I worked with Steve Smithson when I had my vehicle the first regular maintenance. Although it is these difficult times during COVID-19 pandemic when I do my vehicle maintenance, I am really sure Steve still works as a super professional service consultant and is pretty courteous to everyone. I am literally impressed by their service and commitment. I would say Century West BMW always provides the best of the best maintenance for any BMW vehicles and take care of any question about which customers have concerned. Also, I would like to say "thank you" to the Manager, "Mark", who was pretty decent to me and did me a tremendous favor when I looked for and purchased my BMW. Besides, Jack and Brandon supported me a lot as well. I can tell that my second BMW which must be from "Century West BMW" in the near future.
All the best of luck :D

This was our first experience at Century West. Don in sales was awesome! The first time we went there he spent a lot of time trying to make us a great deal. We couldn't complete it due to a prior engagement we had to meet and didn't have time. We went back a second time and he gave us an even better deal. He took the time with us that we needed. He never rushed us and was patient. The second time we went and completed the transaction everyone was just as nice as the first time and great to work with. Brandon, the BMW genius, took us through some of the new features in the M3 (we're Bmw enthusiasts so are quite familiar with the car and how everything works). Jarod in finance was awesome!! He's one of the best finance guys I've ever dealt with at a dealership (and we've bought a lot of cars at different dealerships over the years). He was honest about stuff and never tried to sell/push the different warranty packages. He was very knowledgeable and was able to explain what each item was. We also had the Ghost Shield installed and they made sure the car was clean and detailed perfectly when we took delivery. We even asked them to wash it again when we got there to take delivery. They did so without hesitation. Five out of five stars for the entire team in sales/finance.

Fast friend service left with my Gorgeous first BMW

Great service. A bit intimidating walking into BMW dealer but Botan made me feel at home. Walked out with 3 series car that I love at a fair price. Thank you so much guys. Botan takes care of you im serious.

Excellent ! I had a very good experience with Donald Engle and other staff members!

First time purchasing a BMW and it couldn t have went more amazing and smooth. Work with Zach, HIGHLY recommended.