Russ Woody

Review of Century West BMW

I fear one day that I ll take my car in for some m...

I fear one day that I ll take my car in for some minor service, pay for that service, then go out to the garage, grow old and die waiting for the car-retrieving guys to actually retrieve my car.

On Tuesday afternoon (3:30) I went to pick up my car, allowing myself a half hour to do so, since I had to meet someone later at a coffee shop in Studio City. After I paid my bill and ONLY after I paid my bill, which is, I guess your policy, even though calling the car up sooner would save customers time the cashier called up the car and I went out to the garage and gave the service guy my receipt so he could run off and find my car (I assumed). Ten minutes later, I was still waiting. After fifteen minutes, I got up to ask one of the other guys if they could get my car. Then I sat down to wait again. Another ten minutes went by, so I got up and went into the cashier to see if she could call someone to go get my car. She did, and said they found the car and they re just going to wash it and bring it around. I was already late for my meeting, but told her to not have them wash it so I could get out of there. (Which, btw, seems odd to wash it while the customer is waiting, AFTER the car has been there for three days, but I m not a BMW car-retriever guy, so ) Anyway, I went back out to the seats, sat and waited another ten minutes. THAT S when the retriever-guy finally brought my car out and offered to wash and wax it for free anytime I wanna bring the car in. I said I would as soon as my schedule allows me a millennium to do so.

THIS is why I hate bringing my car into you guys. Though Doug, my main service guy is great, my next go-round might be a Tesla.