Century West BMW Review

PROS : good service, caring. CONS: just another car dealership (you know you shouldn't believe most of what you hear!)

DO NOT. I repeat. DO NOT. take your car here. It comes back with your belongings stolen and damage to the car!

While in house at this dealership, someone tried to open the glove compartment, but it was locked. So they ended up breaking the lever from attempting to pull it open. I do not know what they would need in there in the first place! It's not their stuff; they're servicing the car for routine maintenance...why would you need to get into the glove compartment? The carpet on the floor was also lifted as if someone rushed into the car and peeled it up with their feet. I believe this happened as the thief rushed into the car and attempted to steal items in the glove compartment quickly before leaving, breaking the lever in the process since it was locked. We could not find the broken piece in the car.

On top of that! A shopping bag with newly purchased items was stolen and a USB as well. The items are replaceable, yes. But the principle behind it is that it should have not happened and trust has been broken.

It is violating and disgusting how this has happened when the care was in for service for just one day. That's all it took!

We returned to the dealership immediately and was quickly blamed for breaking the lever ourselves. An "advisor"(according to him), went into the car and then approached us after, as we were at the desk waiting for the service manager. He asked if the compartment was locked. We answered, yes. Then he specifically states, since it was locked, you pulled it and it broke.

Mind you, this sent me into a fury and I made it clear that he should not be blaming us since we did not do it (he clearly was) and we would not be here otherwise.

I proceeded to tell him the broken piece is not even in the car. But he responds, yes it is... so he takes us to the car and pulls the broken piece out. Obviously if it was there, it was not in plain sight as he made it seem because I did not see it getting into the car.

I made it clear that this happened under their watch and they should review the cameras, since they have them all over the place.

The service manager finally arrives and states he will talk to the manager at the car wash, even though the car should have not been washed since we specifically stated we did not want to have it washed.

Of course, the individuals he spoke to over there states they did not do anything or see anything. So now we have to rely on the cameras and wait for the service manager to let us know if he finds anything. On top of that though, when I inquired about their theft policy, the service manager states they do not have one. Seriously? It's a joke.

Bottom line: If you don't want a headache, don't take your car here.

Because " they don't have a theft policy".

After a very unpleasant experience at Beverly Hills BMW, the team at Century West BMW took very good care of me. My salesman Fabie gave me a deal on my 2020 X5 M50 that I couldn t refuse. He delivered on everything he said he would. I look forward to jumping into my next BMW with them in 3 years!

I had a great experience at Century West BMW yesterday converting my lease into a purchase. Rebecca Tamayo, Portfolio Manager, was especially helpful in getting me to come in to discuss my options and was super friendly yesterday during the entire process. They detailed my car, filled up the tank and I was on my way. Thank you Rebecca and team.

We have now leased two BMW s from Century West and have had a wonderful experience from start to finish.

Mark King took care of us above and beyond our highest expectations. I can t imagine working with anyone else for all our car needs.

We got an amazing deal that included everything we needed in our car choice...

Highly recommend!

My inquiry into a vehicle was given red carpet service, test drive and deal done on a beautiful car in time to have an early dinner. Century West BMW will be my first stop for service and sales in the future. Well done.

My time at the dealership was fast. Took a quick test drive but received limited information regarding the car itself. Maybe cause everyone at dealership works with the cars everyday but I had questions that never got answered or honored. In my case, I knew about the car but still hoped for a little more information. In a sense, it almost felt like it was being kept from me.
Otherwise experience was good. Mark Nishimura is a hard negotiator but courteous. Everyone else was very kind and helpful.

Stephen

Drove for about an hour to come to this BMW dealership because it was recommended by a friend. Well I got there and everyone was absolutely friendly and acknowledge me throughout my time there. Their coffee station and store is very clean. Their staff is friendly and had an easy pleasant transaction from start to finish. Thank you to every one for making this a a great experience. Definitely will highly consider coming here again for my cars future care.

The people there seem to hate their jobs. They should hire people that want to be there.

Staff is courteous and professional. Unfortunately the construction at the facility makes the process very difficult. Service department across the street makes a very chaotic experience.

BMW notified me about a year ago that my vehicle had 2 recalls. I tried making an appt but was told parts were back ordered. Just over a month ago, I received another letter saying parts came in so I called to make an appointment. Left a VM for Eddie but no call back, called again 4-5 more times that week speaking & leaving messages with multiple people. Finally get a hold of someone one & scheduled an appt for 8/22. I arrive at 8:35 & literally no one is there at the service center; after circling the place a couple times, a man points across the street. No one had the decency to alert me of the temporary change nor was it included in the confirmation email. I take a shuttle to work & was told I would be contacted once my car was ready. It's less than 20 mins from my work day ending & I m calling over & over trying to get a hold of Rekan or ANYBODY in the service dept. I keep calling to get transferred to various voice mail & the cashiers mailbox is full. Finally, the time I should be getting picked up, I receive a call from Rekan stating only 1 of the 2 recalls was completed. I asked "why I am I just being told this? I would have waited to do both on the same day" he claims he just found out 15 mins before 6pm. He advised that my car is being washed & he'll notify me when the other part is here. I arrive & my car was not washed, at all! Unhappy with the whole situation I leave a message for Fred the service manager saying I wanted to share my experience. The next day, I receive a call from Rekan saying he spoke with Fred the other part is now ready & when can I return. We re-scheduled for Friday 8/24 (1 day later!) End of day, I return to pick up my car where I was assured it would cleaned this time. Well .. they cleaned the windshield but didn't vacuum. And to add insult to injury, my rear windshield wiper was broken off & placed in my back seat & no one mentioned this to me! Since Fred never called me back , I left a message with his boss Joe yesterday, but haven't received a call back.

The guys at Century West BMW make the car buying experience a pleasure!! Thanks to Brian & Botan for an easy day! Joe D, the Service Manager will always get an A++ from us!! Best customer service! Hands down!

I went in on Saturday to test drive a vehicle and was assisted by Zack. He was very informative, personable, and so so nice! His assistant was as well. Century West BMW staff have excellent customer service and I would definitely refer people and buy here again. My favorite go to BMW dealer from now on!

Although I had a great sales guy, I've had so many issues with my car since I got it a month and a half ago. I've come back 4 times for various is issues. I leased my last 3 BMWs from Pacific BMW and I have to say their service department and their loaner process is so much faster and easier!! Their staff is friendlier, they are more efficient, their facilities much nicer and cleaner.

Last time I came in for service (2 weeks ago) I waited well over a hour for my appointment and to get into a loaner. I HAD AN APPOINTMENT - I shouldn't have to wait that long. At Pacific BMW my service person would have had a loaner waiting for me and my advisor would be the person putting me into the loaner not shuffling me all around from person to person. I wouldn't have to wait and then wait in another line for another person to put me into a loaner. Pacific BMW feels like family where Century West feels like a corporate deal. I originally called because my Bluetooth and Apple CarPlay wasn't working in my new car. They told me it was an issue with Apple and they couldn't help me. I came back 2 times to speak with a genius about this KNOWING it was a Bluetooth issue. Finally, I demanded they reset the Bluetooth so I had an appointment for that without a loaner. I'm a Realtor and not being able to conduct my business as I drive is an issue. This was a huge inconvenience the first 2.5 weeks I had the car. The worst part of all this is NO ONE here wanted to help me.

I started having 4 other issues with the car by this point so called to see when I could get a loaner because I was fed up and they told me because I had an appointment to bring the car in they couldn't schedule me for another appointment...??? Finally they got a manager on the phone I had to wait another 4 days to get in for an appointment from here.

Today, I'm back again because my camera decided to stop working and a few other small things. I have a 2020 model vehicle. When I show up today their coffee machine isn't working, the empty drink stations filthy, they have no snacks or small bites sitting out like they usually do. If you have stations for these things, you should keep them stocked and looking nice. I'm still sitting here, waiting...my apt was half an hour ago. I will NEVER get another car from here. I WILL go back to PACIFIC BMW who has always treated me right and doesn't waste my time. Please save yourself a LOT of hassle and go anywhere but here.

Pacific BMW always transferred my custom plates for me which Century West said they would not do so that's been another hassle for me.

When I purchased the car they somehow locked the key in the car?? Or that s what what they told me.. so I wasn't able to take my new car home the day I purchased it. I had to wait 2 days as it was New Years.

The only positive thing about this dealership are their service advisors are friendly. Doug and Albert were really nice and listened to all my concerns so I greatly appreciate them! But i will never get another car from this dealership again. I highly suggest you go elsewhere!!! Pacific BMW in Glendale is a good place to start!

The car was brought in for the malfunction of the open and close charger flip. Left at the dealer for a week. Received call from the dealer that car is ready for pick up, at the time of pick up asked if the issue has been fixed. Assured by dealer that it has been fixed. Came home, tried the flip and it s still broken.

I went in to buy my first car. Mack was super friendly and professional. He was able to help me out and was able to work with what's best for me. I recommend coming here to purchase a new bmw. Thank you a lot Mack Sheikh!

Leonard was so helpful and so fun!! He made the car buying experience so enjoyable!!!

I took my car in for a recall but asked them to check if anything else was wrong with the car. They told me my headlight was out, but that they would charge me $180 to check out the headlight before they could fix it . They also told me I had a nail in my tire. I take my car to a tire shop only for them to show me the thread is showing in my tire and I need a new one. Really wish BMW service would've told me that. Also my check engine light is on. No idea why since nobody told me at the shop or in my paperwork. Also they had no loaner cars so I ended up having to uber every where all day on my own dime. They also didn't finish with my car until 5:30p after I dropped it off at 9a. Apparently there was an issue with a part that caused the delay which again nobody told me until I called at 3p after radio silence all day to ask when my car would be ready. At least they took the car in though, BMW service van nuys didn't care that it was a recall, the only had appts 4 days out. Having to take your car in for service is already a pain because it's usually expensive but the lack of customer service and being thorough in the assessment just makes it worse. BMW is a luxury car, the service should be also.

Was advised that my coolant was leaking and return the car when there s a loaner car available. Made an appointment two weeks in advance took my car in waited for almost an hour to find out there s no loaner car even though the appointment was set up two weeks in advanced. Adviser Rien did not even apologize and just said I don t know what to say.

I've been going to BMW Century West for years now. They have always taken care of me exceptionally. Christina & Rekan in service have looked after me incredibly well and gone above and beyond to help solve issues and put time and effort into my service issues. Romelia in the loaner department is fantastic to deal with. Always going the extra mile to make sure I was taken care of and comfortable while my car was in for service; a complete star! I cannot recommend these people highly enough!

I couldn't imagine how this is so bad costumer service they made me regret that I bought BMW

Brandon is the man! Super friendly and super helpful. Definitely an asset to the dealership. Appreciate all of his help!

Neviana is number one she made it happen thank for everything I will be back for my 7 series

The best experience I have had buying a car. I walked in "just to look" since I was in the neighborhood and in the market. Don was very funny from the beginning and very pleasant to deal with. He was not pushy at all and made me feel like it was ok to walk away if I need it to. He asked me what I was looking for and my budget, Not only did I tell him what my budget was and what I did not want to pay over he actually did better and got me a car payment $50 dollars less than what I had told him!!! Amazing!!! There was no hassle whatsoever everyone was very professional. I went in looked around, drove the car I liked, made an offer and drove out of the lot with my new sexy BMW alpine white Sport edition 335i in about 1 hour and 30min. The best and easiest experience I have had buying a car. Also our finance gentleman Jyrod was great explaining what the numbers where and so forth. Good job guys!! I'm a very happy costumer and already telling all my friends and coworkers where to go and who to ask for, Don!!

Inspection was performed satisfactorily, but my truck Lid was scratched all across the top when the complimentary car was was performed. The car was picked up in the garage in the shade which meant I didn t see the scratches till I got the car in the sun.

Excellent sales crew that worked hard to complete the lease.

Very quick and easy purchasing experience. Had vehicle delivered to Virginia, and it arrived very clean and sooner than anticipated. The sales representative was not pushy at all and maintained good communication. Followed up on after delivery and he has been helpful with all questions.

Very aggressive to sell you on a service, not very accommodating.

Rekan and Cindy were really helpful and took care of me with a loaner car while my car was being tended to. LOVE BMW.

I have been coming to Century West BMW for many years as an individual customer and a business sending over many units for manufacture recalls and servicing; I can say that my experience with their service department had been excellent (used to deal with Gilbert who is no longer there). I can also say that overall their service department is still relatively good.

Today I had some business with their finance department with a person named Andrew, which brings us to this negative review. Andrew tried to sell me (with his eloquent way of speaking) on things that I clearly don't need and when I called him out on it, he got sarcastic with me which last time a checked, is not for professionals.

My problem is in relation to servicing a BMW i8 and Andrew is supposedly the only person at Century West that does what I needed done and my problem is still unresolved as I refuse to deal with such an unprofessional that lacks the skills to deal with customers.

If I could split this review between their service department and their finance department it would be as follow

Service Dept. gets 5 stars
Finance Dept gets 0 star

its pretty disappointing that after so many years and so much business a person like Andrew comes and ruins a great business relationship and I hope this review serves as a referral to the people over at Century West to make things right and better.

Good Luck and cheers...

Fast, fun, and friendly service! I HIGHLY recommend asking for Bijan. He went all out to make sure I got the car that I wanted and with reasonable monthly payments. Best experience hands down.

I took my car to Century West BMW on July 3, 2020 to have a fuse replaced. The service was fast and efficient as always. Thank you!

Another great experience at Century West service with my service adviser, Steve Smithson. Done right and on time. All details checked.

I would absolutely recommend your store and I have done so in the past and will in the future. He took time with us and made everything so simple. Especially in his explanations to me and my wife about the cars features... I will send everyone to him..

Excellent customer service from Fabie of Century West BMW

This was easily one of the best experiences I ve had at a service center. I brought my car in for a simple recall, and not only did they find an oil leak, but fixed it for FREE due to an existing Extended Warranty I didn t even know I had, on a used car I purchased 2 years ago. Would highly recommend to anyone.

Niviana was great to work with! No high pressure selling just fabulous customer care and superior knowledge of the vehicles in which we were interested. Would recommend Century West to anyone! Thank you!

Beware of manufacturer buy backs, picked up at auction in Georgia

Early morning 7:45am car drop off and dedicated representatives assist you with your needs. There is always free refreshments and water while you wait. Quinn sold us 4 of our last BMW's. A++. Service advisor - Steve Smithson is always courteous and attentive with text updates so you know where your car is when waiting for service. A++

Best car buying experience ever, I have purchase and lease many vehicles in the past and had horrible service from other dealers. If you are planning in getting a BMW, make sure to visit Century West BMW and ask for NEVIANA EVANS, she is the best advisor you can talk to, she is very honest, super helpful and speak multiple languages like Spanish, Russian and more. Overall this dealer service is beyond excellent and I'm happy to say that I'm so honor to belong to this BMW family and can't wait to bring my kids in the near future so they can select their models as well. Also a huge thanks to everybody else involve with my transaction, JAROD LOUX our finance manager made the finance paperwork a piece of cake, so easy and very clear, you were awesome. To ALEXANDER BALBOA our BMW genius that help me set up my bluetooth and showed me how to use all my vehicle gadgets, you are a genius Alex and I'm sure I will be asking for more. To the DESK MANAGER that unfortunately I didn't get to meet, but I'm sure that he/she handle my paperwork with a top priority and got me the loan approval and the best deal possible, thank you and everyone else involved in the process.

THANKS A LOT NEVIANA EVANS AND CENTURY WEST BMW. <3

Steve Stevenson in the service department reminds us all what customer service is supposed to look like. This guy clearly takes an invested interest in his customers and goes above and beyond to make sure they are satisfied.

I had recently taken my car for warranty maintenance which it cover about 4 issues. I was really thrilled and was provide with an awesome loaner! This was my first time going to this dealership.

Although, from picking up my vehicle 3 days later it had huge horrible smudges (like hot wax) on back of my rear window. Also passenger side mirror and top of my vehicle. I pointed it out to the person who deliver me my vehicle. He helped it clean it but pointed to go to the car wash where the dealership has it cars wash. The presentation of my vehicle is what through it off. I just wish they care for it a little more. Thank you.

Mark helped me with my car. He was great, funny, and extremely helpful!

Not a pleasant experience at all. I ve called my service advertiser, Christina, 8x in the last 3 days and she does not answer my calls or return my messages. Service center is in a garage and very subpar to other dealership service centers. They did not solve the service issue and returned the car to me 1 week later as is.

Don Engel is my guy! He got me an amazing deal. His knowledge and confidence in his product, helped me make an informative decision when choosing between an Audi and my new BMW X2, which I absolutely love! Don was friendly, super attentive to all of my questions and concerns, always responsive, and never pressured me in the slightest way, at any time to buy. My entire experience with everyone at Century West was exceptional. Getting a new car can be stressful. Century west made it a very easy and pleasant experience.

I just got my 2016 X1 from Century West. I have to say, I've never thought car buying could be this easy and good! I built my car online, show them what I wanted, and they gave me a quote. They even gave me a deal! How awesome is that? Drew worked with me from start to finish. It took 8 weeks for delivery (since it came from Germany) and I was updated every step of the way. Very, very pleased with the service. I definitely recommend this dealership!

Century West BMW is by far the best car buying experience I have ever had!! My associate Don Engle has been such a great help in having me find what I wanted in a car at a super affordable price. A super great personality with a straight forward approach which is perfect for a person with a budget. I look forward to my new BMW and will send future business his way :)

I ve been working with Mark Nishimura of Century West BMW for many years now and the reason I keep coming back is for the service, the straight forward negotiation and the great access to exactly what I want. Thank you for always making it so easy to buy a great car.

This is the best dealership and service center I've ever been to. I've had a Porsche 911 S, Corvette, and now an M4. This dealership provides a better experience than those other two cars ever did.

I'd like to give a special thank you to Alen, my service advisor. He's honest and takes the time to explain what needs to be done to your car. He's the man and I highly recommend that you stop by him the next time you need to service your car.

Thank you

Worked with Don to lease my X4. He understood where I wanted to be with my monthly payments and with his help, I was able to lease the car that I wanted. I m very happy with the service at Century West and couldn t be more excited about my new lease! Thank you Don for making it all happen.

Great service
Very patient and understanding
Very helpful and respectful

I bought a 2017 645i convertible in July. Before leaving with the car I asked the dealership to fix the delaminated leather passenger side "A-bar". I have made numerous calls and sent numerous emails to try to get this resolved and have gotten no response. It has been 4 months.

Ladies and gentlemen there are much more reputable dealerships to deal with.

Meanwhile today I stopped in to Sterling BMW dealership in Newport Beach and it appears that this park is under warranty and they can have it ordered and installed within a week.

Neviana was great to work with! Super friendly, and a very easy negotiation. She had everything ready to go for me, and made the transaction very smooth and easy.

Thank you Don Engle for setting me up with a great deal on a new BMW! My experience at Century West was quick and easy, definitely recommend. Really digging my new ride!

Wow. Authentic friendly service.
Your met by one of the owners outside just saying hi to everyone. Where else does that happen?

Don Engle made the process easy and fast. The whole staff here was so friendly. One of the fastest finance paper process.

Highly recommend them. THANK YOUV

Disappointing news about my warranty. Car exterior was not well washed. Interior seemed clean. Did not enjoy the experience. Won t go back.

I just needed air my tire but they were awesome quick and very nice

Neil Perlmutter is a no nonsense salesman who gives you the best price up front, no playing games. He cares about his customers, and I'm a repeat customer bc of this. He will fight to get you the best deal.

Doesn t pay attention to customer s requests. Asked to call on specific number, but constantly ignores it.

It was a fast and smooth process. Mark laid out all the options and genuinely wanted the best option for me. Definitely super appreciative for all the work he did to help me get the car I want!

Great service !

Doug is the man. Vehicle delivered clean and ready. Always the Best Service at Century West BMW.

Thank you all.

Experience was awesome as always. That is why I recommend Century West BMW to family and friends.
My sales rep Mr. Dan Engle was great. His personality is what kept us there. He was professional, even when he came in with regular clothes on on his day off (lol). We appreciated him for that.
The finance manager was a sweetheart. She was respectful, insightful and informative.

Best Dealership !!!

Supreme Customer Service!!!

Always a pleasure when you visit
Century West Bmw!!!

Extraordinary Experience !!!

Thank You!

I fee like what made Don a great salesman was his willingness to rectify issues that arose AFTER the deal was closed on my new lease. I think this is the true measure of what makes a good car sales person. Thank you!

Rekan is the best. He s super honest, upfront, and will stay on top of things to make sure that you re taken care of

The parts were delivered and installed very fast and at a good price

Although the staff is pleasant, and your vehicle is ready at the promised time, the problem with this dealership is the location (busy street with very little parking), the lack of signage (difficult to find the service department), and extremely tight driveways. I had to stop watching because I constantly thought someone might hit my car while I was waiting. I wish I could pick this place up and move it somewhere else!

The WORST BMW dealership in the country!! And there is a service person there who is so rude and insulting she should be fired! I'm on my 8th BMW, I have owned them steadily over the past 30 years, I'm a true fan of the cars. But I would NEVER buy a car from this dealership.

Alan was great! Honest and worked quick to complete service. Staff is friendly and accommodating.

As usual, a great service experience at Century West and Steve Smithson.
I highly recommend.

I'd give this dealer a 2 1/2 if I could, as the sales rep was very helpful, but when we took delivery of the CPO X5 we bought, there were several hundred more miles on the car than when we paid for it. If you buy from this dealer, take delivery quickly, as they apparently allow folks to take YOUR car for a joyride after you've paid for it.

We also found out that even though it was a CPO, the dealer didn't do an oil service on the car, so we were on the hook for an oil change 2000 miles after we bought it.

Unprofessional to say the least.

i bought X5 41k miles and in 3 weeks i had two major issues with the car. When i took it back to them to fix it it took them 3 weeks to get it fixed and when i picked up my car i had SOS Malfunction, Check engine light went on, and bad front camera.
I have never experience such a bad service ever.

Doug McClure and Romi at the car loan office provide always top notch service. Thank you for providing Service Excellence since 2014.

I got a X1 BMW with the salesman Donald Engle. He was so competent and considering. Great service. When ti is time to renew my lease, I hope Don is still there.

Just excellent service from the call to schedule through pick up and car was ready exactly on time. Thank you!

Great customer service and good looking people. I ll be back for fun just to look at the workers and get my car washed.

Best dealership hands down i drive down from Northern California to purchase a vehicle I bought from this dealership Mark Nishimura helped me throughout the whole process and made it super easy I highly recommend this dealership they are not pushy and they help you get in the vehicle of your choice!

Awesome awesome service experience. Brought my car in. I was fed donuts and lattes. Given an 530e as a loaner on the spot (came in with a cheaper i3)
Love it

Great service, free loaner car, and they washed my car before I got it back.

The entire team at Century West BMW made my buying experience smooth. They were very accommodating and attentive to my needs. Plus they had fruit bowls for all customers! Highly recommend this dealership. I m extremely satisfied with their customer service!

From the first time I spoke with Zach I knew the experience was going to be great. I wasn t wrong. I drove 6 hours to get my car and it was worth it! Zach had everything ready and was completely up front with everything. Jarod in finance was amazing as well. I would drive another 6 hours to do it again! Outstanding experience!!

Had the best and most smooth car buying experience at Century West! Everyone was so nice and helpful. Over the moon with my 2018 230i! Thank you Fabie for everything!!

Doug was very helpful and knowledgeable.
Great service!

Neil P. helped me from the beginning, answering all my questions thoroughly via email, taking care of all the details working with the other BMW staff to ensure I received the best deal promised. I ve had 4 other BMW s previously, but Neil was the best. I highly recommend Neil and Century West BMW.

Helpful, not pushy or aggressive, informative and a great atmosphere.

Best BMW service center in the valley - IMHO! Everyone is very friendly and helpful. They offer loaners even if you didn't buy your BMW from them. They are quick and you car is shining when you pick it up! Ask for Doug in service - he is my favorite, but they're all good...