philip ly

Review of Century West BMW

DO NOT. I repeat. DO NOT. take your car here. It c...

DO NOT. I repeat. DO NOT. take your car here. It comes back with your belongings stolen and damage to the car!

While in house at this dealership, someone tried to open the glove compartment, but it was locked. So they ended up breaking the lever from attempting to pull it open. I do not know what they would need in there in the first place! It's not their stuff; they're servicing the car for routine maintenance...why would you need to get into the glove compartment? The carpet on the floor was also lifted as if someone rushed into the car and peeled it up with their feet. I believe this happened as the thief rushed into the car and attempted to steal items in the glove compartment quickly before leaving, breaking the lever in the process since it was locked. We could not find the broken piece in the car.

On top of that! A shopping bag with newly purchased items was stolen and a USB as well. The items are replaceable, yes. But the principle behind it is that it should have not happened and trust has been broken.

It is violating and disgusting how this has happened when the care was in for service for just one day. That's all it took!

We returned to the dealership immediately and was quickly blamed for breaking the lever ourselves. An "advisor"(according to him), went into the car and then approached us after, as we were at the desk waiting for the service manager. He asked if the compartment was locked. We answered, yes. Then he specifically states, since it was locked, you pulled it and it broke.

Mind you, this sent me into a fury and I made it clear that he should not be blaming us since we did not do it (he clearly was) and we would not be here otherwise.

I proceeded to tell him the broken piece is not even in the car. But he responds, yes it is... so he takes us to the car and pulls the broken piece out. Obviously if it was there, it was not in plain sight as he made it seem because I did not see it getting into the car.

I made it clear that this happened under their watch and they should review the cameras, since they have them all over the place.

The service manager finally arrives and states he will talk to the manager at the car wash, even though the car should have not been washed since we specifically stated we did not want to have it washed.

Of course, the individuals he spoke to over there states they did not do anything or see anything. So now we have to rely on the cameras and wait for the service manager to let us know if he finds anything. On top of that though, when I inquired about their theft policy, the service manager states they do not have one. Seriously? It's a joke.

Bottom line: If you don't want a headache, don't take your car here.

Because " they don't have a theft policy".