Cedar Crest Residential and Acute facility Review

My name is Dominic. I was institutionalized into the adolescent long term program. Going in, I believed that I was there to get help, that I would be taken care of not only physically, but mentally.
I was horridly wrong.

The things I witnessed in my 4-5 months of being there still have an effect on me two years later.

I was reduced to an effeminate, hopeless, psychologically shattered boy.
I witnessed my closest friend being dragged from the female side to the male side where they keep the isolation room, dropped like a rag doll onto the cold cement floor as she was crying for someone to help her. I came to her aid and held her, consoling her, just trying to calm her to a point of sanity. But before I could even come close to that point, I was lifted by a "man" named Russel, and set against the floor and told not to move. I could hear her screams and weeping feet away, but I could do nothing. Still, 2 years later, I wake from cold sweat nightmares of this hell. I think of the children who are there, experiencing what I experienced. This place has left an ugly, deep scar that will never heal.

This place is a horrifying facade, looking beautiful and welcoming on the outside with the smiling faces and promising words. But once you leave your child to be locked away in this "place of recovery" and return home, you will soon regret your actions.

The phone calls you get from your children will be full of crying and sorrowful words. Begging to be let out. Begging for their parents to save them.

Please, if you seek to find help for your child, this is not the place you seek. I beg you. For the sake of you and your child's future and health, Don't take them here.

If I could give this place a 0 rating I would. They are absolutely the worst at follow up, speaking to a member of management to get a more better understanding of how to work with the child. They are not ones to call back, keep you on hold forever, make you go through several people just to talk to someone. Then when you talk to someone, they don't know anything about what you have been telling other people and their communication is not working with one another. The excuse is, well I only work this day. Never hear from the Dr. and the day of discharge for my daughter we have a family counseling. Isn't that supposed to be done before discharge? They do not care about the process at all and are all over the place. I DO NOT RECOMMEND YOU PLACING YOUR CHILD HERE.

Hospital was awful. Filthy rooms, unsanitary conditions, abusive staff. The whole nine.

This place is the worst. My child has been admitted there four times because of lack of other options, but they don't even know how many times she's been admitted to their own facility. They don't communicate with parents, they basically just hold your child for as long as insurance will pay, no more and no less. If they're still not any better, doesn't matter, get them out the door and hopefully put them in PHP so the insurance $$$$ can keep flowing to them, regardless of what the child actually needs. ESPECIALLY do not take your child here if they have any cluster B disorders because they won't talk to your outpatient therapist, they won't talk to you, they will just allow themselves to be played like a fiddle by your treatment-savvy child who knows what to say to get the outcome they want. Then charge you $1000 for the privilege.

Would give zero stars if i could: Absolutely the worst place, if its your only option and desperate then you have no choice. They will not communicate with you, you will never get to talk to the doctor, they have horrible phone times and with COVID no visitation. HOrrid. The nursing staff and unit secretary's are horrible- Sarah is very rude. The only redeeming factor for the place is their patient advocate Emily she is 5 star, but unfortunately she can't be there all the time with your child or loved one. My daughter has been there 2 weeks and i have to fight and argue to get information and an update. This is wrong. Even if you request to talk to the doctor you will not get to. They do not care about improving their lack of communication. They will get an attitude and ignore your calls or say they will return your call and never do. I'm so frustrated because i trusted them with my child. NEVER AGAIN!!!!!

OUTSIDE OF THE MAIN OFFICE BUILDING, THE FACILITY WAS FILTHY. I FOUND MOST OF THE STAFF TO RUDE AND UNPROFESSIONAL!! I HAD GRAVE CONCERNS ABOUT SAFETY. THERE SEEMED TO BE LITTLE CONCERN FOR STANDARDS OF CARE AND NO INTEREST IN RETENTION OF PROFESSIONAL STAFF. SO SORRY I WASTED ANY TIME ON THIS ORGANIZATION.

I tried getting my clinically depressed father into this establishment. They refused to take him because he is unable to take complete care of himself. He had polio when he was three, he's now 64 and dealing with post-polio complications. When I asked if they knew of any other places, they didn't. Obviously the staff isn't very knowledgable if they're unaware what polio is and the effects it takes on older people. Do they have any medical background?

The staff are incredibly rude and unprofessional. They all Lack compassion! The front door is broken there were bugs in the admissions lobby and the phone to call for assistance was broken. The clerk was very snobby and the assessor made the patient and us very uncomfortable and unhappy with her patient encounter mannerisms. Would not recommend this facility AT ALL!

To be frank, no mental hospital is perfect. and most people don't like having to go. But as an 18 year old who's gone voluntarily when i need help to both the adult and pediatric units, i felt like i should give input about the facility. From the start of being there, you can tell the techs actually genuinely care about you and your condition. Sometimes they have a lot to do, and can get busy, but from my experience they always get around to what you need. They try to do different things to add pleasure to your stay and are genuinely understanding. The Med Nurses were really friendly and are very careful to give you the right meds and make sure all the consent for meds is taken care of before you ever take a pill. When/If there is any altercation on the unit, the staff takes care of it very quickly, ensuring the safety of everybody on the unit including any aggressors. The therapists leading groups and available to talk are some of the best i've run into, and i wish i could organize 1-1 therapy with them! They really listen and help you with the way you think and see issues. Specific staff members like Emily, the patient advocate, are top notch. They come talk to you if you feel like your voice isn't being heard and genuinely do all they can to help. In my most recent stay, Emily was quick to come and help when i was freaking out on an issue, and made sure i felt completely okay before leaving. The doctors, though they can be a bit cold and scientific, are fantastic in their practice. I was able to get on a med combination that has so far been nothing but good for my mental! It's definitely a rocky road battling with mental illness, but as an 18 year old with bipolar and no set home, i can say with 100% certainty and honesty that Cedar Crest genuinely helps. You may not want to come at first, and at the end of the day they still take your shoelaces, but as far as mental hospitals go, I'd trust Cedar Crest with my life. And i have a few times, and always come out better for it. For adults, an unlocked perk i recently found out is access to Netflix, Spotify, and more in the activity room TV. Definitely helps to have something to do while focusing on bettering yourself. If you are considering a mental hospital, Cedar Crest is one of the best around. Despite some things being locked off due to Covid-19, the staff are still doing everything they can to keep us busy and also moving forward in our mental-health progress. If you need help, don't hesitate to come in. Coming here has helped me to still be here able to type this message today.

I was in the Unit 2 girls RTC for the majority of my time here and it was great. Obviously there were problems but all of them were resolved fairly quickly. Most of the staff were very attentive and friendly. The food was hospital food and that s all I can say. I am very happy with the services I received and all of the therapists were great. All in all this was a great stay and I feel so much better than I did when I went in.

Cedar Crest has only a few employees who deserve an honorable mention for outstanding service. A majority of the people we interacted with, as parents of a teenager in RTC, were mediocre or unprofessional. They were clearly only there for a paycheck which doesn't really mix well with teens in RTC. Cherlyn Lane the was THE BEST therapist we have ever had the pleasure of working with (5 stars). Jesse the staff member from night shift who interacted with the kids on ground level was phenomenal and went out of his way to accommodate basic needs to the children and provide ongoing information to us (5 stars). The admission process was great and Georgeanna was very helpful and professional and caring. Overall I think there is just a lack of information and communication and I don't find the excuses acceptable though we gave grace for 2 months dealing with it. Being understaffed is a Cedar Crest problem and has nothing to do with the kids or families. If altercations are going to be occurring daily then they need more staff. While our daughter was there, one staff member got fired for inappropriately touching the teenagers. We were never notified and had to find out upon discharge of this incident. There were instances on phone calls where staff members could be heard trying to sensor the things our child was sharing with us, which again is unacceptable. It's dissappointing. At one point I emailed the CEO and 5 days later he had a doctor call me to touch base, when my email specifically requested that he contact me. I am being generous giving 3 stars because Cherlyn, Jesse, and Georgeanna deserve 5 as indivduals but the rest of the place needs a massive overhaul, training, and cameras... there are no cameras which I find odd. That seems like safety 101 in my book. My rating of Cedar Crest is more like a 2, which unfortunately in American Mental Health Care is about average.

It was great when i went there im 14 now and i went to cottage 1 hopefully the staff still remember me quiet kid brown hair name was zack send a shout out to u ms. autmn and mr paul also mr will.

Staff lies and denies legal custody if the other parent lied real good to them first.

For me it was the worst thing to have taken my son to this place. He told me that there are many children with special problems. The treatment they give to these innocent children is fatal. My son came out worse from there. I do not recommend it. the eyes

I was a patient here(i dont have a phone so im using my moms) and all i can say is that there where some nice staff but there where a few incident s where staff threatened patients and one time a staff verbally abused and then faught one of my roomates there where fights nearly everyday i was sent to the hospital after a group of about 15 girls ganged up on me and staff constently put us in uncomfortable situations i do not ever recommend sending anyone here

i was admitted here for depression anxiety and anger..... being placed in the anger unit was no help the food was not ok the staff do nothing to care for you.....when i was admitted we would watch cartoons all day maybe every now and then we did little stupid things to help with coping skills the treatment here is terrible i went in scared and alone thinking i would come out changed that stuff was all fake about after week i stopped using it andwas honestly better off without there help my only good expeireince was my best freinds jayden amy mcayla and daffnee theonly peopole who truely cared for me when we were in the gym and i git hit in the head with a ball the staff did nothing they made me think i should take matters into my own hands witch aas not what i should have done........ they give you poor treament on lock down was never able to see my family i hope peapole dont experince what i did i feeling of hope and then gone! not to mention when other kids had outburts they would make us eat and do pretty much every thing in there on lock down even when the problome stoped the lockdown didnt i dont know if it was the unit iwas placed in or what but ceader crest is a terrible place i have very few regrets but my biggest was loosing my true freinds.....ripped away i think somwere else would be much better they say they treat you like an angel they dont they treat you like your in prison!

Called just for some information. Lady was rude !! If the person answering the phone is rude I wonder how they treat the patients. Won't even consider it for my family member

A very sorry unprofessional place..my brother was admitted here. They just want money, they dont care about their patients. They always had my brother druged out his mind.we couldn't talk to him or visit. This place is worse than jail. Please dont send your love ones to this place. We had to call our insurance and tell them to stop paying this hospital because of the abuse and neglect our brother was going through. Once the insurance stop paying they kicked hom out. They are money hungry. If i was dying i wouldn't stop here for help..if someone recommend you to this place run and dont look back.

If you want your child to progress, do not send them here. If you re ready to have absolutely no contact with your child, send them here. Not informative and definitely not supportive of child and/or parent.

I have been here three times and I absolutely have received the help I needed and the staff is just amazing.

We first had doubts about this place my husband saw all the bad reviews about this and let me tell you the head admin tried to down play it and she was good at it. DONT AND I MEAN THIS DONT BELIVE HER. This place is 100% after your money and not here to help your child. My son was placed here on the crisis unit (unit 4). Admissions told us we were to call him on the call days, they also told us that he would receive school time, we were told he would see his therapist every day for one on one sessions and get group therapy, along with recreational therapy, journal therapy. None of these things were true. He got group therapy and saw a therapist twice and he was there for 4 days. We then tried to call him on a Friday and was told that they have to call us. When he finally did call us they gave him 15 mins to talk and that was all. Then he told us they were giving him a bunch of meds that he didn t know what he was taking so I told him to ask what he was taking that night. So he asked and the night nurses told him if he wanted to know what he was taking then he needed to ask us. Which is not their policy for their pt. It states in his paperwork and ours that he has a right to know what meds he was taking and has a right to ask and know and the nurses are supposed to tell him what he is on. Then when we went to visit him on visitation day we find out that the nurse that works for the doc that he saw on the first day was supposed to explain why the doc was changing his Meds and the plan and what the new med would help and she didn t do that. She just said this is what the doc is changing the med too and hung up. Then we told them we wanted him off all the other meds and they put him back on them, but at a lower dosage and was giving him his allergy med at night when we told the intake person it needs to be given in the morning. Then the nurses tried to say he refused one med and not the rest even though he never would refuse meds. He has seen the therapist once in 4 days of being there. We ended signing him cause administration and the intake people lied to us and all they want is to get people in the door and take your money.

I was a patient here about 2 years ago and honestly the place saved my life. Honestly thpugh it wasnt the staff or programs that helped it was the other patients. I was in the male teenage section. My first meal there I first sat alone until one of the older guys invited me over and every single one of us sat at a single table made out of a bunch of tables pushed together. We all formed at pretty close bond together and we all made sure to make any new people feel welcomed. Really we were the therapist for each other. We would talk about what landed us there and were honest about what we thought of the other guys stories. Now I will say that if it hadn't been for the other patients I don't think I would have gotten better. The actual therapist seemed unorganized and at one point a simple misunderstanding landed me in scrubs whichment I had to have someone with eyes on me at all times and I couldn't leave the main housing building which meant I couldn't eat with the rest of the guys.(someone literally had to sit outside my room at night and sat directly outside the bathroom while I showered.) Reading some of the other reviews here however it seems I may have just gotten lucky with my timing. I don't think the staff was anything special except for Mr. Larry who was the group leader guy who was in charge of us for the morning shift he was a fantastic influence.

This place is absolutely horrid. I was a patient in RTC (residential) for about a month, but in this month, I came out worse than I went in.
There is supposed to be more intense therapy when patients stay in residential. Only 1 time I recall having an influential group.
In the girl's unit our week days consisted of waking up at 6 AM and leaving for school at 8 AM. We stayed in school until 3:30. After we got back, we stayed in this tiny room with a TV, that we were hardly allowed to watch. we stayed in this room all day over the weekends. At one point, we weren't even taken outside or to the gym, until the head staff transferred hospitals. Each time we would complain to the staff members, they told us to write a letter to John Wayne, who never seemed to get them.
Staff had no idea what they were doing. They even at times provoked and egged on upset patients. Mason is right on how a staff member assaulted one of the girls. During this time it was happening, we were left unsupervised for up to about an hour. I can only recall one staff that truly seemed to care and actually set up mini groups herself.
The length of your stay depended on your insurance. Not the progress you've showed or haven't showed.
In fact, I was myself assaulted by another patient while the staff just stood there and begged her to let me go. My mom was only notified by the staff briefly and wasn't allowed to talk to me until the next phone call time (the next day).
Cedar Crest is absolutely pathetic. To sum it up, staff and therapists were uneducated, poor reactions to patient's "problems," and no therapy.
I had more therapy in one hospital I had been at before than I ever did at Cedar Crest. Please, do not even consider sending your child here. You will completely regret it.

I used to go there 3 times because of my anger problems and my mother but when I went there the food was pretty good the beds were beds u would get if u were in the military and there would always be brown scorpions and the showers can be small and cramped be

Very disappointed in the care and concern the staff has exercised with my daughter. Nobody will give me answers or talk to me, though as her parent i have a right to it all. I am the one who initiated a cps case on behalf of my daughter, at the request of my daughter. I am the one who called 911 at the request of my daughter and the staff has taken it as a personal vendetta against them and begun talking very snidely and telling me nothing concerning my daughter and trying to release her back into an abusive home while she stands there bawling and telling everyone she is going to kill herself if she goes home and her dad is going to beat her if she goes home. Literally the only thing they could have done worse is hurt her themselves. They have not allowed me visitation this last time or even to speak to her on the phone and they will not give me a reason. Very disappointed. This is not how you treat people. They are isolating her from the one person who is trying to keep her safe and make sure her voice is heard and taken seriously.

I tried to get some info today, for my husband, who is in need of treatment. This person on the phone, she was very rude and talked down on me. I was furious to get disrespected in this kind of way, if you reaching out and seeking help! If you already get treated like this for calling, how will it be, getting treatment?! Not in a 100 yrs I would go or recommend this place!!

This is a horrible facility. My partner works here and is treat awful. They Don t care in the slightest about their employees and they really don t care about their medical limitations that come from working there. The directors are liars, manipulative, and will literally say anything to make their employees believe they are doing something bad. She was accused of things she didn t do. She s being forced to work in an environment she absolutely hates. Last but not least, she s been hurt for the last three weeks and they don t care, didn t even try to see how she was doing. They also don t take care of the facility for the kids properly. My family has called and reported it several times. So to say the least, DO NOT WORK HERE OR ALLOW YOUR KIDS TO BE PUT THROUGH THIS SPECIAL TYPE OF HELL!

My daughter has battled mental illness four years now. As health professionals should be increasingly aware, the onset is happening at an earlier age and it only get's worse with age. It doesn't go away. My daughter was in-patient in Arlington, TX, was accepted to Cedar Crest, they even sent a van to pick her up. The disgust on the Dr's face when he looked at me and my daughter (we're black) poured from his aura. He badgered my daughter, kept asking her why was she here, they can't do anything for her, said she needs to just see a therapist weekly. WHY did they tell my insurance company and the hospital she was in, that she was a good fit, when clearly the color of her skin was all wrong. They had the audacity to ask me what are my goals for her, All I could do was laugh, then I said it's like a "spin top in mud", since this conversation isn't going anywhere, we will head back to Arlington, and I picked up my paperwork, my daughter's bag and said it would have been nice to know we weren't a good fit before driving here. The Dr opened the door and didn't say a WORD, me being a decent person, and black, I said, "Have a good day", and we left. Of course they LIED to the hospital in Arlington, said they offered me alternate choices or outpatient services to diffuse the situation... Really, what situation? Has anyone of color ever received treatment here, I'dd like to know if any are presently there and how many, if any have ever been treated at their facility. I will be filling a grievance first thing in the AM. There need's to be a NEGATIVE star available.

Adult PHP was great. I learned a lot. The staff is professional, supportive. The program is productive, thought provoking, and challenging. The food is great. There is great peer support and confidentiality. If you need help and safe to go home in the afternoon give Cedar Crest a chance.

I gave one star because zero isn't an option. We spent 2 hours on phone with them answering questions and discussing our autistic child. They told us to bring him down, we live 3 hours away, we get there and they deny our child!! We had multiple staff members tell us on phone all was good just to get there. I wouldn't recommend this place to Hitler's mentally disturbed self let alone anyone's kid. Terrible terrible service

I was here and the nurse named April was nice
And I was with teens
And I told a nurse that I have a YouTube channel that I was going to do a review
And she said what would I say and I told her I would say never to come here and include a goggle maps review

Can I rate this place as less than one star? I came here because of PTSD, suicidal ideations, and my anxiety. I got 2 therapy sessions in the month that I was there. They have "group therapy" but you literally just watch T.V. or get talked at by a therapist who doesn't know what they're doing. While I was there, an MHA ASSAULTED a patient. I was told several times by the staff that this was a business, not a place for you to get help. Parents, please do not send your children here, and don't go here yourselves.

If you want to gain new mental illness abilities this the perfect place, with a guaranteed PTSD from the violence caused by not only the patients but the staff and therapists

DO NOT SEND YOUR KIDS HERE!!!!

I have nightmares about this place even months later
I heard staff members say awful stuff about the kids one even said "im just here to baby sit the kids until they leave as far as im concerned"

I remember i was vomitting due to a bad reaction to meds. It was the most I've ever vomitted in my life. I had vomit all over me and i Asked for help and they kept forgetting to help me. So i spend around 5 hours going to the bathroom to vomit and keep my self from passing out and comfort myself until i finally got help. And when i did get medicine for it they didn't let me shower or change.

There is a lot of bullying. ESPECIALLY for autistic kids. The staff knows this but doesn't do anything about it i promise.

One girl stole aabout 100 dollars worth of clothing from other patients

I ended up having to be the one comforting my mom because she didn't want to believe i was in a good awful place.

At visitations the staff blatantly lies to the parents.

THERE IS BARELY ANY GYM TIME
BARELY ANY OUTDOOR TIME
BARELY ANY THERAPY
BARELY ANY HELP
There are days we literally do nothing but sit around

There is so much more To say but im kind of feeling sick thinking about it. Please trust me and the reviews.
Your kid is not in good hands

This would probably be a totally different story if we still had our $3500 a month health insurance, but we don t and for this facility that changes everything! We are genuinely concerned about the legitimacy of health care this facility provides. We took our 18 year old daughter there for mental health treatment. We has previously been sent to the ER and MHMR by her doctors and counselor because of suicide risks, deep depression, and other possible serious diagnosis. The psychologist she had been seeing on a regular basis recommended inpatient care and assessment to try and get to the root of the problem. After sleeping sitting up in the intake room for hours, she finally got to talk to the doctor privately on a tablet. During this time the intake nurse explained that she really just wanted to be independent and didn t show signs of suicidal thoughts. They totally disregarded the THREE doctors she told she would kill herself before she has to get help or see a psychiatrist! While there she was compliant and did everything needed to convince them she did not have an issue, in spite of the years of psychotic tendency and rage. She knows how to work the system! So instead of getting the help the desperately needs, we are taking our physically handicapped, mentally ill daughter to a hotel room so she can live free and we don t have any choice because she is 18. Her words were, lots of people live free on the streets without a job. If she does what we suspect she will do, this quack of a facility is fully responsible because they chose not to hear anything her family and doctors who know her recommended. Nor did they attempt to find a diagnosis or even monitor her overnight. Totally irresponsible health care!

Cedar Crest is a truly horrible place for children. It is disorganized; the left hand does not know what the right hand is doing. In addition, the people are unfriendly and ill-equipped for taking care of children with behavioral problems. I just wish I had seen the poor reviews before I had taken my child there.

Went in for an interview. Had to wait over 40 mins and still haven't spoken to anyone. If you want someone to be there on time then return the favor especially when there 3 other people waiting on a interview at the same time since apperently they do group interviews. I understand things happen that make you run behind but that was ridiculous. Even if someone is attempting to be employed show some consideration. Plus the lady at the front desk isn't very friendly so I'm glad a dodged a bullet from a company that can't get their stuff together on the simplest thing, wonder what else they're slacking on.

Either short term or long term, patients have relationships with each other. If a child is attacking staff or having issues they will still send home if she tells them what they want to hear. The quality places have long waiting list. This doesn't because they shove them in and Shuffle them out, unless insurance is great like last time. It's clean and some staff is good.

The reviews speak for themselves.
I went here for a short period of time and the place was pretty terrible. Some of the staff were great but others were the absolute worst. I got into a argument with two of the staff members because they were telling a room full of depressed and suicidal teens that the needed to just "man up". I got defensive quick when i saw the look on some of those kids faces... after which the two staff memebers laughed at me for misidentifying them as nurses.
Another time i got yelled at for getting a spoon for a new kid because he had just gotten there and didnt know where anything was. She told me that i needed to treat her with respect after she had just finished yelling at me. She reported me to her boss when i told her she would have to give repect to get repsect from me. (Her boss ended up agreeing with me when i explained what had happened and decided not to punish me).
In general, they treated us like we were in prison honestly.
I think i only saw the psychiatrist once, and the one group therapy we had was a joke.
We spent about 90 percent of the time staring at the wall honestly.
I was told by one of the better staff members that they were undergoing a change in management, and thats why there were so many problems. So benefit of the doubt, maybe they are better now and fired off some of the terrible employees.
I'm not saying you shouldn't seek professional help if you need it. You deserve it to yourself if you do.
I'm just saying that this probably isn't the place to get that help

Traumatized my 10 year old to be there. The reason he was there was not even addressed. Would not recommend anyone taking their child there. Also the place was in need of repairs and it was filthy.

A million stars for all of the staff involved in this organization/ hospital they helped both of my boys in time of their needs no judgement was given LIFE SAVERS great place too take your young children if they have mental illness depression etc

Don't ever come here or send someone here period. This facility and its staff members need to be put under review for multiple HIPAA violations and other illegal activities.

My daughter 16 was transported here she hasn't had any complaints and was moved to RTC after a week. She seems to like it and sounds happy when I talk to her.so far so good

The activities are very poorly planned to the point where you spend most of the day sitting around watching movies or doing crossword puzzles. They won't allow you certain freedoms, like taking a blanket outside in the cold if you don't have a jacket. The regular doctor was extremely snide and kept me past the regular holding time, even though I was not suicidal or intending to do harm to anyone. At one point she insinuated that I was psychotic. I may have a lot of mental health issues, but psychosis is NOT one of them. The therapist is nice but almost forgets about you the second he leaves.

The worst thing though, was that they a fellow patient with absolutely NO PROBLEMS for nearly a week because someone lied that she was going to kill herself. In my time knowing her, it was very plainly obvious that whatever mental issues she had before were properly medicated and kept under control. It seems that her tenure there made her worse off than she came off, and I don't blame her.

This place is like a jail. If you're not suicidal or dangerously aggressive, DO NOT COME HERE.

Our daughter came out of here better than she went in.

This place is a joke everything is about money. If you have Tricare they will keep you longer. The MHA staff are not even educated and have no degrees towards pyschology. They let kids watch TV all day and only have an hour of group therapy and an hour of Rec. therapy. The food is disgusting and cooked by slobs. Also they will just give you a pill for everything. They do not supervise the patients and allow anything to happen to them.

Some of the staff were unprofessional. A couple were awful, they would try to bait one of the patients into an argument, knowing full well they could justbsedate the patient if they argued back. Uncaring and mostly unprofessional. If you have a choice, please avoid this place.

Dr. Pierson - Physician

I am a former patient. I stayed because of I was dealing with a monstrous amount of depression and anxiety and self harm. I signed the paper work after I was released from the hospital thinking I would get the help I needed.

I have a lot of medicine that I have to take. I wasn't allowed to take any of it which resulted in severe migraines and insomnia. The doctor was no help at all. He seemed annoyed that I was there. He didn't offer me any assistance besides trying a new medication.

I thought I would be separated from the more chronic patients, or at least that's what I was told on intake. None of us were separated. So, while I was struggling to find my own coping mechanisms I was also dealing with chronic patients who were very disruptive on a minute by minute basis.

I found myself verbally assaulted several times by patients who were chronic. I know it's not their fault and they may not have even recognized who or why they were screaming obscenities at but the staff is never watchful.

College students who sit on their phones all day.

Interns running group with hilarious and woefully unhelpful ideas.

Staff who believe that holistic alternatives are better than actual medical practice.

There were people there for rehab who were stressed out by the constant screaming and outbursts of some of the more chronic patients.

The staff was made up of mostly MHA's, which is fine I guess. It was my understanding that a doctor would always be available to talk to but most of the time they were gone.

In fact, many of us were suddenly released because the main doctor wanted to go on vacation.

I didn't get any release information or continued care. No one did. So after my stay I was left to discover my own resources, and thinking about it I'm glad I did. But how many people who face mental illness do that?

I saw an addict released with no resources. They took him back to where they picked him up and simply nodded a "good bye." No continued care, no assistance what-so-ever.

The facility was never clean. When another patient remarked on this they were told "Well, that's because you people keep eating in your rooms." There were bugs everywhere.

The recreational activities are a joke. The staff member running them was very rude with an "everyone must participate," rule even though many of the games this person brought only included a handful of people. So, the set up for failure was pretty strong. This person not only made strange demands but insulted several patients. When I informed staff about this I was given a shrug and told, "yeah, they are like that."

Have an allergy to certain foods? Diabetic? They'll feed you one option for all three meals. I watched a patient severed the same thing for four days straight because they had a very limited diet.

Look, I wasn't in this for a vacation. I wasn't going hoping for a spa of some sort but there was no help for me, and I noticed, others there. If I hadn't dug myself out of it, I think I'd be back in the hospital.

Sure, some of the staff members are nice and try to help. But most of them there are rude and just don't care. I sincerely hope that the good staff members find different places to work and that this place either changes or is shut down.

Don't go here, or send your children here. This facility only exists to make money.

I was at Cedar Crest Hospital I was forced to leave even though I was not ready to leave medically or mentally they played a psychological game on me and broke two of the maintenance man to enforce putting me out of the facility I was supposed to be on no less than 2 mg of risperidone and they will give me 0.5 mg of risperidone and I was there only 48 hours and they forced me to leave they said they wanted to cut staff down before the holiday came Christmas so that was very unprofessional of them to do that and I filed appeal complaints about being discharged and they still made me leave even though the pill had not been answered Cedar Crest is manipulative money monger money-hungry Hospital if they are Private Hospital they're manipulating the citizen out of millions of dollars because the more patients they bring in they try to charge a certain rate and God knows what that is I think they should be audited by the internal revenue and the complaint system that's been raised against them they lied to you about everything from support system help or the case management is is the primary part of your system with adults they're thriving on children adolescents from the military I really believe it's the federal government a fair that needs to be dealt with them because more than half of their adolescents off of military families and in that regard they're just they're doing the military knows no real service is this a cloak to cover up the money and greed that the owner of the facility apparently is representing

The staff are really rude to family members and the patients. They should be investigated. People with fragile minds come into their place of business and expect to be treated with respect and get their needs met. Instead they act like they are burdened to do their job by helping you and treat you like dirt, making you feel like your nothing with no rights. Almost like you're not even a human being. Sure some people may call you crazy for having to be in a place like this, however the staff should not treat you like you are crazy. Also they don't even do their night checks like they are supposed to half of the time. If you check in for suicidal thoughts trust me this place will make you feel suicidal even worse by the time you leave. The staff should be ashamed of themselves.

Seek help somewhere else! Do not go to this place. They need shut down. You will feel ten times worse. And if your already in a bad mind set and you really want REAL HELP please I beg you find a different place to go that will do their jobs, speak to you nicely, and even greet you in the morning or you might be leaving in a even worse mind set.

Being in Cedar Crest has helped me tremendously. I have nothing but good things to say. The staff is understanding, kind, and attentive. They try many different types of therapy to find something that works, and I can say that going to Cedar Crest has helped me in more ways than one, and I feel much better now then I did before admission.

I don t recommend this place I haven t stayed here before but my cousin did and I admitted her, she is high risk and needed to be here for a while to get back on her medicines and get the help she needs.

Here we are a week later and they re discharging her because they don t have room! This is unacceptable! I doubt anyone is getting the correct help they need.

My child had a wonderful experience. The nurses were helpful . Every time I called to check in on my child, the nurses were very polite. I never once worried about my child when they were there for 7 days. My child was able to grow as an individual more at Cedar Crest in 7 days than they had with a year of bi-weekly outside therapy.

My Daughter was here for 7 months, prior to being here she was in and out of short term facilities. She was dealing with a lot of depression, anger, and self harm. She is a lot better thanks to the staff here for not giving up on her even when she wanted to give up on herself. Thank you to everyone for all your help. I d recommend this place to anyone who is struggling with their teens.

I can speak on my recent stay at cedar crest and my personal encounters with the Doctors, Nurses, Therapists, and the Techs during my week of voluntary in-patient therapy. The Care Was Real. I was treated with dignity and respect. Groups were amazing. There's even YOGA. We threw the football around during rec. Rooms were clean and Staff was Attentive to all patients. I am proud to have had such a great Treatment Team on my side. 100% Real compassion and Professionalism. Period.

The staff here are great, really responsive and willing to help. I've sent several referrals to them over the years for stabilizatioin and they always report back that they felt cared for and safe while in their care.

Never take your child here, let me tell you why.
My friend who recently attended their for sixth months came back completely different.
This different was not in a positive way.
She use to love talking and doing my hair and lots of other sweet things. She smiled a lot.
She ended up having some issues..so her parents put her here.
She came back as, a quiet and sensitive girl.
She didn t even look all that well..
I tried talking to her but she barely spoke to me.
A few days later she finally warmed up and told me what happened.
She said that the staff were horrible, and that it made her even more uncomfortable being there.
It LOOKS depressing. How do you suspect it s gonna be a good place? the rating are horrible, the environment is as well.
It s a gated facility which makes it even worse.
Being isolated, feeling trapped in, without anyone to talk to DOES NOT HELP YOUR CHILD.
It makes matters worse, and you can trust me on that.
Your child needs to be surrounded by love, happiness.
Not a depressing room, without any windows or games or even books to read.
Okay.
.

been here 5 times, if i have to be placed in a place i would pick this one ... wounderful people , hate the doctors. but they do let u smoke lol

My family and I was there today seaking help for my son and I could hear the staff talking about us They are so disrespectful! As I was waiting in the lobby I started to read the policies and one of the staff members noticed ,she all most hit me with the door and stated "yes ma'am, can I help you!" The policy was behind the door so she block me from reading! It smells like old beer and I couldn't see this place as a refuge. I stop filling out the paperwork and did not feel comfortable releasing my insurance information to this company! Therefore we left because I love my son and I be damned if I left him in the care of these unprofessional fools!

I was there in July on the teen RTC Unit 1. I can say I loved most of the staff there, but the treatment wasn t great, and on the few staff members I had trouble with, I filed grievances and they were never solved. Their grievance system and patient care advocate did not help at all.

This is place is unprofessional and the staff is rude. The therapist is young and inexperienced, he jokes around with the kids and does not draw clear boundaries. Think twice before sending your children to this place. If you call to speak to your child beware of Betty, who is rude and bad mannered.

Terrible conniving money hungry place with poor management all around (CEO and down the chain). Insurance fraud, unethical, unprofessional, hostile work environment, fabrication of patient documents to stay compliance...list goes on. Negative stars.they don't help people here and the staff is rude and overworked.

they stole my money and stole my business and identity.

If the Executive staff will talk to unprofessionally, imagine how they will treat your child. I spoke w/ Theresa-Assistant Director of Intake to cancel our assessment b/c we went with a facility that had another bed open up that was closer to us in location. She said since you are cancelling we are putting you at the bottom of the wait list and you cancelled before. I told her the initial cancel was due to miscommunication of the placement coordinator that I had never cancelled before, she responded " well I am just stating the facts". When I asked to speak with the Director of Admission-Shellie Hassel-she said she was unavailable and did not have a voicemail where I could leave a message. She said "Didn't you already find a facility" I replied yes and she responded " Well since you found somewhere and that is where you are going-Have a good day".

Cedar Crest Hospital is God-sent,the staff is so compassionate loving and caring. My child came out expressing how much the people cared and helped him he thanked me for taking him and thanked his therapist for helping him. Thanks for the constant follow-up on my child and thanks for all you do.

I was here for SEVEN MONTHS in the long term adolescent program.
Just a tip, go to Metroplex Behavioral Health Center, or the pavilion. Their care is so much better. This place is a joke.

It helped me. I was a patent for have depression, anxiety, and suicidal thoughts, and they honestly helped me. The nurses were so nice, they took care of us, and I almost cried when I had to leave. It helps a lot. I am a 14 year old girl who needed help and I got that, thanks to them.

I took my girlfriend here that is hooked on meds and other things. I booked her in was on the list to contact her she called me every day 4 and 5 times and things got progressively worse in her tone harassing phone calls etc. I thought hey shes drying out good its all BS. But then one day she called saying she was going to come home. I said i wanted to talk to the Dr. she got mad hung up the phone. I figured more withdraw BS. So I called again to speak to the Dr. she heard I was on the phone and hung it up ? So i call back the man answering the phone swore he would get them to call me back It has been 2 days. So I call back speak with him again. he says "yea i remember you they are really lazy here, I told them to call you I will tell them again" this is recorded as all my phone calls are. I then find out through a mutual friend she changed the contact PIN and took me off the visitor list because i didn't believe her. How is this even possible Great job !!

Bottom line You will never get a returned call from anybody at this hospital about the progress or otherwise of your loved one. You should run a hospital like a hospital not a prison that just collects government checks til the money runs out.

Let me start off by saying that spending a week in this "hospital" was more like a prison setting. It damaged me more than when I went in, I have had nightmares of being in a building devoid of color and social interaction. This facility is solely based on money and there is no care for the children who come there. There is little to no therapy and I was left on a mat in a room for hours because I was crying, I was told nothing of where I was going and the nurses only solution was to fill me with powerful drugs. Don't ever send your children here.

My husband has been there for over 60 hours, and has received 2 hours of group therapy! No structure, the employees behind the counter do not know answers to his or my questions, and I over-heard one of them say, 'I'm bored'. There are several 'plans' for the day, yet no-one seems to know what is going on. There hasn't been any enthusiasm or direction for my husband to reach a 'recovery' state. nor has there been guidance or projects delegated to my husband to help him. But he has caught himself up on his daytime TV shows! And I speak from experience, as I have completed an intense 42-day in patient treatment for an eating disorder and addictions! Basically, this place BLOWS!

Unbelievable, don't send your kid here its a joke! If you think you're going to have any good communication with these people you're sadly mistaken. If you think they're going to help your kids, again you're sadly mistaken. The doctors don't know what the hell they're doing. Looks like they got kids straight out of college trying to help and diagnose your kid. They sent my child home unstable and without a plan. And they called last minute at the end of the day to let us know that we needed to come pick him up. My child was allowed to injure himself every single day that he was there and even got away with fraternizing with other patients. Seek another place if you want real help. you get better help at a clown school then with these yahoos! Even CPS was disgusted with their actions. Stay far away.

We have had to use an acute treatment facility four times in 8 months. Cedar Crest was our first experience and we didn't know ANYTHING. When our child was discharged, they didn't have anything in place for her after PHP (Partial Hospitalization Program). We didn't know about getting a psychiatrist or needing to find a therapist. Within 45 days of discharge, we were back at the ER needing another bout of acute treatment. Metroplex in Killeen was much better at assisting with discharge and setting up appointments with a psychiatrist and therapist for follow up.

I want to give major recognition to an amazing Cedar Crest employee, Deaijia. She was so attentive & caring when dealing with my sister. I believe she was a conducive part of my sisters experience at Cedar Crest and couldn t be more satisfied with my sisters description of her character! Amazing employee!

Great staff. Engaged and caring. If people are willing to put in the work while there they will gain incredible value.

I have not taken my daughter there and from reading these comments I'm not going to take her there, I cant believe that Green Oaks reffered my baby there I'm so for sure that the doctors probably get kick backs for reffering a patient its so sad now in scared of what might happen to my baby at this place. Well if they want to involve CPS they can come on with it cause I'm not about to take my baby there. End of Story

Thank you for helping us get our son back! When he went to the RTC we were worried he would end up in a boarding school for emotionally disturbed boys... After being there 4 months working with Kelsey his therapist, and all the groups, programs, staff & rules; he came home a different child. We know there's lots of continued work ahead of us; however we now have hope & a plan to help him be successful. Thank you Kelsey & Cedar Crest!

Don't bring kids with real issues here because they don't know how to deal with them. Told my daughter with recurrent psychosis that it was all in her head. Discharged my autistic son into PHP then rejected him after four days. I filed a complaint and literally haven't gotten a response in five months despite numerous calls and messages. They just don't care. A local nurse warned us that all they do is diagnose everyone bipolar. Take them to Waco Youth if they are over 13. Or Austin. We go to San Antonio. Anywhere but here. There are 101 1 star reviews as of 2/9/19. This place needs to be investigated for their atrocious treatment practices! They are doing far more harm than good.

This place was a nightmare. Stay far FAR away if you enjoy not having your personal liberties and freedoms violated.

Staff is rude, nobody knew anything about the programs for my child! I was transferred about 6 different time before (the same lady) someone finally talked to me. Their short-term program only lasts a week, which doesn't help major behavioral issues with teens and she told me they have almost a year long wait list for their 90 day long term program. That's all she knew about the programs. I'm glad I called instead of scheduling to go out there and wasting my time.

Started on adult unit 3 for suicidal thoughts, ideas, and plans...

Complaint 1: One girl would never shut up, talking over everyone in group therapy or complaining/whining, and attempting down play others achievements by lying and saying she'd achieve it too. I drew very nice pictures in my free time, she stole one, put her name on it and gave it away to a staff member, claiming she'd drawn it. I only figured out when i saw it hanging on the staff members' wall. The girl pretty much got to do anything she wanted in that unit and had no repercussions.

Complaint 2: One guy became irate with staff and patients, yelling and having a highly threatening demeanor. Instead of him going to a room to cool down, we all had to leave the day room and go to another one. Not a terrible thing, but I thought maybe the staff seemed to reward misbehaving patients by letting them get away with anything.

Complaint 3: A person was there who was transgender, a male identifying as female. Others and I called her by her preferred name and gender out of... SIMPLE RESPECT FOR OTHERS. Many of the staff said they would not because they decided the name on paper was mpre important than respecting her simple request. This is probably my biggest complaint.

Complant 4:
Unorganized - It took me a day to learn they had a room for me ready. On weekends we do... nothing. I didn't get my free call upon admission, to let my family know the number to Cedar Crest, and my code, until half the day was gone. I was not given a folder or journal until about 3 or 4 days in.

Neutral 1: i was changed to unit 2, but only beacause there wasn't enough room for newcomers in unit 3.

Happy with 1: Some staff is very professional very sweet and helpful. Some actually answer questions and if they don't know an answer, they'll find someone who knows, or find out themselves. Some staff say they believe in you and know you can do it. The good staff highly kept my attention off the bad.

Happy with 2: Weekdays are way more active and consist of far more helpful activities. These include Therapy/Group therapy, outside breaks (or smoke breaks for those who do smoke), recreational therapy and group game time, and sometimes you can go in the pool.

Happy with 3: The recreational therapy lets you have fun and game in teams and teaches teamwork. Kareoke was very fun and new to watch and was enjoyed by all. Artistic creations were also taught and we lerned interesting things like making a 3-d flower from coloured duct tape.

Happy with 4: .... We learned yoga!!! Almost daily. It helped me to form a healthy coping skill or activity for days i am down.

Our daughter went here and it was a good experience for her. We had reservations at first due to reviews... but most are probably mandated patients.. I would recommend.

I arrived there when I was about 12 years old in the 6th grade. I was having problems with depression and I told the nurse at a hospital that I wanted to kill myself. They sent me to cedar crest. I remember the staff being nice and responsible but that was in 2003, I don't know how it is now. I must have been placed in the teen unit. We followed a schedule and I don't remember anything being out of the norm back then. I liked all the staff members I came across, they were nice and caring. I remember it was during my summer vacation when school was out. At that time I told people I wanted to kill myself , which I did but I was afraid of being sent away. Looking back on it, I didn't like because it took me away from home but now I see it was trying to help me.

A WARNING.

This place is not for the faint of heart, if your kid cannot handle being degraded and invalidated do not send them here.
There are very few good staff (Mr.Derek, Ms.Devi, Mr.Grant).. Those few people are the only good things about this place. Most other staff are just hired on the spot with no prior training. These staff are expected to be able to restrain someone who is violent but most new staff cannot even do that. They make it very obvious they do not care about the patients at all, and only really care about the power they get from controlling them.
A common form of punishment they use here is reflection time which in all honestly is just solitary confinement. They leave you in an empty room for up to 6 hours and do not allow anyone to look or speak at you. It is not a pretty sight as all the rooms on the unit I was on (unit 5) were torn up and wrote on with marker.
There were 2 major incidents upon many that made me feel as if the place was not very good;

1. Once there was a patient who was experiencing something along the lines of heat stroke while walking from Unit 5 to the cafeteria. She began coughing up blood and ultimately passed out on the pavement in front of 4 staff members. What you would expect staff to do in this situation is to come and aid her, or report it in some way but they did not. They focused on stopping a girl from walking out of line briefly and only focused on the girl passed out about 10 minutes later. Once she woke up they made her walk up the stairs and go back into the unit. They did not check up on her or inform her parents, only gave her water.

2. As a transgender patient, I was not treated with respect. I did not raise an issue about being forced onto the female unit (I identify as male) because I can understand why that is necessary. Despite my compliance, I was still not treated with respect. If I were to act up in any way I would be misgendered as punishment, told I need to act more ladylike , or refused my meds unless I said my legal name.

Many things like this would happen everyday, and if a patient were to get mad about it the therapists were trained to gaslight them and tell them it s just because their emotional responses were too sensitive and that the worst is not happening
I also happened to catch strep throat 2 times due to lack of care or masks (this was during covid-19 and there was no social distancing ) and they did not inform my parents about my illness once.

In conclusion, this place is not terrible but I would not recommend going as you can be put at risk very easily.

Three stars only for the staff, they work long hours and do their very best. Whoever makes the schedule obviously hasn't had to try it. The doctor and others are very overwhelmed. It is a great start for a fresh look on how good you have it outside. Groups were great. I believe that was the only saving grace for this place, techs running groups really showed compassion. Haven't thrown a football that much in years.

Worst place ever!!!!!! Do not take your loved one to this horrific hell hole. My son came worse than when he first went there. The staff pays noooooo attention to the children they treat them like animals. The staff is very unprofessional the total place is a joke!!!! These children need help not abuse. Will find out how to report this place so they will not be able to harm any other child.

Your child will be traumatized, tormented and neglected if you admit them here. The staff if despicable and could not care for a rock, much less the most vulnerable among us. During my time there, one of the technicians dragged a 13 year old girl across the hall by her shirt and threw her as hard as she could onto the mattress on the floor in the seclusion room. The 13 year old girl was distraught and already having a mental breakdown and started cursing and in response the TECH began CLOSE FIST repeadtly STRIKING HER on the head and face and drew blood while others restrained her. The other girls were so fearful and wanted to call 911 because we didn't even know if the others would hurt her as well.

The police ended up coming the next day and documented the 13 year old girls injuries, who had a noticable black eye and scratched down her face.

There were constant fights between the patients, as the techs had absolutely no control over them. They leave mentally unstable kids together with a pregnant women who is unable to restrain anyone during the fights. Furthermore, if any girl striked back or defended herself, she was pushed just as severly as the one who attacked her. Sometimes patients attacked others for nearly no reason and we were left terrified because no techs were vigilant enough to protect us and we were scared to defend ourselves.

Everyone in the facility described how the longer they stayed there, the more depressed and angry they became. The large majority of the staff are extremely judgemental and have no basic understanding of any mental health at all. They will provoke your upset and ill children. There is absolutely no legitimate therapy. You have a "therapy" group one a week that involves a game of bingo or coloring. When I asked about therapy, they said "you came here to treat yourself".

Girls have broken bones and were left to cry the sleeves to sleep because of the laziness of the staff that wouldn't order an xray or do anything about it for several days. The girl had a broken toe and developed an ingrown nail and it became infected becauese they just forced her to walk on it for days before doing anything.

It is infested with ants. My roommate had an ant allergy. We brought this to their attention and they claimed that there was nothing they could do. My roommate ended up getting bit and had an allergic reaction, they then decided to try and clean up some of the ants.

I GOT LICE. I got lice because my roommate had lice, and they KNEW THAT SHE HAD LICE because she told them when she came and they did not treat it NOR DID THEY TELL ANY OTHER GIRL. My roommate was autistic so I don't blame her.
When doing my lice "treatment", the tech told me I was going to have to comb the lice of my hair myself after I had applied the shampoo. SHE LEFT ME TO COMB THE LICE OUT OF MY OWN HAIR WITH NO MIRROR AND HER DEFENSE WAS THAT SHE NEEDED TO WATCH LOVE & HIPHOP. Because of this, I had to undergo another lice treatment because it wasn't effective the first time.

THEY KEEP ANYONE IN THERE AS LONG AS THEY POSSIBLE CAN TO GET AS MUCH MONEY AS THEY POSSIBLY CAN. It does not matter how severe or mild your situation is. If you have Tricare insurance, you will stay there for a minimum of 6 months. It is a scam and a disgusting business entirely for profit with no intention of helping anybody.

I tried to call at a prescribed hour, and there was no answer. I cannot contact my child who has been submitted there, at the designated time, and, I cannot contact him personally at any other time not designated. Basically, you put your child in there, and he or she is witheld from being contacted...which is suspicious.
I am working on Child Abuse, Child Sex Abuse, and Human Trafficking investigations, so I will drop in another review once I get my son out of there...though, they tell me its either one day or another.

I went here for attempted suicide, it is an awful place. Nobody listens to you.

The whole facility is very clean and staff is nice the food is good

This place is definitely not an organized facility I would not recommend this place to any

i walked out of this place feeling worse than when i came in.
i'm currently 13 years old and i went here about a year ago.
i was molested by both the other patients and staff.
i came for suicidal ideation, depression, anxiety and self harm, and they didn't even bother to search me. i regretfully brought a razor and constantly self harmed throughout the day. i was placed in the unit meant for children with anger issues, which amped my anxiety up to the max. when a child misbehaved in the slightest the staff would drag them away and sedate them. i still have nightmares about this awful place. speaking from personal experience, please don't send your child here. i will never be the same after staying just one week at cedar crest.

Staff was very great with child, and helped with her situation. Janet the night floor nurse was the only person I had issue with. She lost my child's clothing, and misinformed us about visitation policy.

I was a patient in the Cedar Crest Boys Unit for a month of my life. It was horrendous. I mean, the staff were exceptional. I loved most of them, and they really did help me. But the schedule, protocols, therapy sessions itself, school, recreational time and the food were all terrible. I passed my math and science classes and should have it documented, but it s been 3 months and I still have no transcripts. The patient controlling was horrible, a patient tried to kill me while I was there. My friend was there for 9 months, and my other friend was there for 5. The psychiatrist s solution to everything was increasing dosage, which drove most patients to near insanity. Truly the worst place I ve ever been.

i was here, they have lots of favorites. no one cares what you need & your doctor takes forever to talk to you & doesn't hear out your needs

The staff is just as unstable as the patients this isnt therapy its a prison that doesnt care about its patients. DO NOT SEND YOUR KIDS HERE

I wouldn t wish this place on my worst enemy! They are HORRIBLE!! One star is to many. If you Are seeking actual help, don t take them here go elsewhere. My son was there one week, not one therapist called me like they where supposed to, several times i requested to speak to them and left voicemails and never heard back. I would call for hours straight trying to get someone to pickup the phone, no one ever picks up, even though they state that parent can call in 24/7 to check in. My son was not cared for properly, he had bruises all over, worse the same outfit for a week even though he had 5, they didn t have him brush his teeth. one visitation day i came and he had gotten in a fight and and another kid put lotion in his hair and they just let him stay that way. My son learned nothing, he was not helped. We did not gain anything from the week of torture there. I cannot say how terrible it is to hear from your child that he is being discharged tomorrow, when you still have not heard from anyone doing his treatment, why would they tell the child and not the parents first! I filed a complaint with a supervisor to be told I ll be called next day, no surprise i have never been called. The conditions my son said it was like in there is terrible! He said male staff where aggressive and mean, putting their authority over him and slamming him into walls and putting their knee into his chest.