I will never go back to this office, coding department does not know how to code or the Dr I had does not know how to put a correct diagnosis on a claim. People be aware of your claims and the balances you are paying, question them!!!
'A date with Beelzebub': Had misfortune of seeing a doctor here that was my PCP. First encounter with her, she was hostile
toward me regarding a previous visit with a Nurse Practitioner, whom she thought i slighted by not making a future appt with. I told her i saw the NP because she was unavailable at the time. This failed to appease her, and her manner became very disdainful and curt. i was also not impressed with her diagnostic prowess, and felt that i would rather endure countless water-boardings than suffer another visit with her and be subjected to her angry visage
and sour disposition.
Love this place..my Dr. Is awesome. Have never had to wait more than 15 minutes past appointment...thank you.
I've been a patient of Dr. Bessette for decades, along with my entire family. The waiting times are ridiculous, waiting at least 30 minutes to get back into a room, followed by another 10-30 minute wait in the exam room. I'm never called with lab results, I have to get on my portal and look at them myself. I'll be going to a new office where my time will be respected and I won't have to chase down my own results.
I was in a panic to get an issue resolved and the person on the other side of the phone, Kelly, was wonderful. She understood my dilemma and tried to make a resolution for me. She also sounded very caring. Thank you! And just to add. I have always loved my Dr, Bessette, been with him since I was a teenager.
I hate hate hate this fkn place! I brought my mom for her three month follow appointment,. The appt was for 10:40am and we re taken in to the exam room an hour later. If the appointment is at 10:40, shouldn t you be seen at 10:40??????? My elderly mother was saying that sometimes she has to wait up to two hours!!!! That s insane!! Horrible place! I will be calling Medicare and the BBB! This is wrong! I ll also be looking for another place to take her!
I had blood work done on the 8th of December to check my hormone levels. My Dr told me the test results would be in Monday or Tuesday. I called on Wednesday the 13th left a message no call. Called again on Friday a week later the 15th left a message and was told they had no access to my tests. I received a call this morning and the message was normal and negative. I'm really confused because it makes no sense. Normal and negative? I have been having a lot of problems with the office staff and billing dept. I've been going to Dr Bessette for 9 years now and I'm not very happy with the bedside manner I'm getting. I understand Dr's get busy but the message I received is not acceptable. This is my health and that explanation is not appropriate or acceptable. Also when I make an appointment for 11 i usually don't get in to the back for about 4 or 5 hours. My husband and I are looking for a new Dr after the first of the year.
I ve now called 2x a day for 3 days and each time I ve waited about 7 minutes without anyone answering before I finally gave up and hung up. If they can t answer their phone what else are they doing wrong. Terrible impression already and I ve never set foot in the place let alone even talked to anyone. Very disappointing.
I find the support staff and doctors to be very responsive and they have always met my needs.
I drove across town to pick up a prescription while the office was open. This prescription was ready and could not be called in. I left work early to pick it up. I was told they only give out prescriptions until 4:30pm., 1/2 hour before closing.
I asked for their help in a professional manner. I was told to come back at 7:30am the next day.
This customer service is discraceful.
Do go here!! The staff is horrible! The office manager is very unprofessional. They do not know anything about running a medical facility or how help their patients. I waited 2 months to get in as a new patient when I asked how this appt would be charged the didnt know. I wanted to make sure my insurance would cover so I needed to how the bill. They asked me rescheduled my appt and would not allow me to see the doctor!
Great place! Love my doctor and the conveniences at this location.
carondeletmedicalgroup.com