Caromont regional healthcare Reviews

We began to worry about my 5-year-old son having chicken pox this afternoon (Sunday, July 5). He had little spots all over and was running a fever of a little over 100. My wife took him to Caromont Urgent Care in Steele Creek while I stayed home with his twin brother.

My wife forgot her insurance card, so she asked Rita, the receptionist, if she could pull the info from my son's twin brother's info. She said she couldn't because it's a different person. Fine. So my wife pulled up the ACTUAL CARD on the BCBS app, which was created for instances such as this. Rita said that she couldn't read the card on the phone, so my wife read it to her. She said the number didn't work, so she called BCBS (who was of course closed because of the holiday weekend). She said there was nothing else she could do, and refused service to my obviously very sick son. So my wife took my son a little ways further to CMC urgent care, somewhere no member of our family has been, and the card on the app worked just fine. There was no doctor on site there, but they were extremely helpful. The nurse checked him and said that he did need to see a doctor. They gave my wife the options of the facilities that had doctors on site, and even gave her wait times and sent the insurance info over to the other office to speed up the process.

Side note: I called Rita to ask what the problem was. She said she couldn't see to read the phone or understand my wife. My wife works in sales, is a highly educated and well-spoken woman, and talking is basically her job. Rita was just either too lazy to do her job, or she doesn't need to work as a receptionist if she's too old to see or hear well enough to do her job correctly. Never again will we use Caromont for anything. CMC all the way. If I could have given no stars here, I most certainly would have.

We left another hospital against medical advice and came here. The care is excellent, staff caring and friendly, hospital is clean and modern.

I was involved in an auto accident out of town and hospitalized. Prior to my release I tried to contact my family doctor at the gaston day practice. Left messages and again scheduled an apt only to be turned away at registration because it was a workers comp injury, but I could be seen in the urgent care in the same building for three times the cost and I would have to pay it in advance. I had been bleeding from a kidney and other issues I wanted to follow up on and wanted to see my doctor. I was again told no, I left without being seen and called the office and again left a message with the nurse and was not called back. I emailed my doctor through the my chart who answered promptly saying he doesn't understand what happened but he would check with the office manager. Again days passed and I again called and left a message this time for the office manager, and still no response. I don't get it, what the hell is wrong with you people, I have had to follow up with ER doctors and urgent care for help, and deal with workers comp. I really like my doctor but Caromont and the whole office thing is a mess, you can't get a real person on the phone and can't get a call back or an explanation or direction for anything....i ended up at Atrium in charlotte who was more than understanding and helpful. Caromont you get a big zero rating from me.....

I am a first time mom my son is 8 months old now and he started sweating excessively. He was dripping sweat really bad, and earlier he was constantly throwing up and having diarrhea. A few months back we both had a stomach bug that makes you puke constantly and have bad diarrhea but it goes away in a few days. So that's why I thought he was okay considering we have had this before and the only thing that helps is rest. But this time is different considering he is sweating so bad I had to ask a doctor. I looked on Google and it gave me so many answers it made me unsure. So i called the hospital and ask to speak to someone that could give me a answer about a important situation. The man I spoke to transferred me to someone and they answered and hung up. I called back and told him that I was hung up on and he told me they can't give answers about a condition over the phone. For one why did the person he transferred me to hang up on me, they could have told me instead of rudly hanging up. For two they did not care to ask about the situation I am having and I don't get how they could not help me his doctor office is closed so I wanted to call and ask before I took a trip up there so late at night. I wanted to save myself and them trouble just in case it's nothing to go to the hospital about. I will never be going to this hospital again not for anything someone needs to teach them manners.

Worst hospital I've ever had ANYTHING to do with. My grandmother was transferred here from New Hanover Regional (Wilmington, NC) in October of 2019 after she had a massive heart attack and open heart surgery. They were giving her more medicine then she was supposed to have and/or was necessary whatsoever, and after hassling with them for weeks my family finally got her transferred to Presbyterian in Charlotte, where they were amazing. We did not want my grandmother here as we knew how they are, as she had been sent here in the past for minor issues. If she would have never been sent here, she probably would have lived longer (not saying it wasn't her time, but still). If you have a situation like my family did, do NOT send them here!!!

The only times I came here were on 7 South. (Adolescent/Children's Behavioral Unit) And every single time I was restrained and sedated at least three time. Oh yea, think about how fun it is to struggle strapped down in a bed while being shot with Zyprexa.

Keep your self and your loved ones far away from here
They really don't help nobody everyone there just for that check

Been waiting for 9 hours and still haven't been seen.

Worst. Hospital. Ever!!!! This place should be shut down!!! A nurse came in my grandma's room from a quarantined room, didn't even bother changing gloves, messed with her feeding tube, and went back to the quarantine... And still didn't change gloves!!! That's just 1 incident. I wouldn't send a dead dog to this place!

I am writing this reviews on behalf of my wife. She recently went for an appointment at the integrated pain location within caramont health in Gastonia. Immediately she was turned away. These people have not heart and have no compassion or understanding for what people with pain go through. If they would get off of their own high horse and realize the blessing of life that they have, with no [pain, then maybe the world could be a better place. My wife suffers from Rheumatoid Arthritis and has to stay on a detailed regiment of pain medicine and steroids just to be able to function. She has to have help getting ready in the mornings and most of the time doing her normal routine throughout the day. I bet the poor people over at integrate pain in Gastonia have so much trouble living the cushy easy life they have to live. I would not wish a disease on anybody, but a touch of what my wife goes through on a daily basis might make them consider that everybody is not pampered in life. Back to today, my wife goes in for an appointment that she has been waiting on for four months, she shows up a few minutes early trio dill out paperwork and they tell her that the doctor will no longer see her because she was late. They supposedly require you to arrive exactly thirty minutes early or they drop your appointment and make you wait another 4 months to be seen for your pain. This will be four more months my wife has to live with pain untreated. I hope that these people have some kind of remorse for treating their patients so terribly. Stay away from this office, I would recommend going anywhere other than here for absolutely anything related to service.

It is an older building, but staff are caring and friendly

Don't go.. jus don't... They take an unnecessary amount of time and usually leave patients waiting for hours at a time jus to get into a room. They do not show compassion towards patients in extreme pain and even denied elderly patients More

On Friday ambulance to my elderly parent to ER. A fib/tachy, vomiting, low response. All very bad signs. It was over two hours before doctor even saw her. Said needed meds to lower heart rate. Okay, waited more than an hour and half. Still none, inquired via call bell, "let me check on it's. Then came an x Ray. Parent pulling leads off , no response in more than 20 minutes. So in almost 4 hours. Nothing was done to lower her heart rate. Request AMA figured if they were going to go. They would be happier at home. Doctor came in then (when they were going to lose money) stated well I'm a doctor and they are not my only patient. I know better than for them to go home. Well she had one less, because I am in the medical field also. I did more for her at home than four plus hours in ER. So one xray, no oxygen, no anti nausea or blood pressure meds given. Wow. You make a choice to take your love one to that uncaring disfunctional hospital. This is not the first time that I have had very poor quality of care there. Remember they have pretty new ER to serve us. I would like MUCH better care than looks. But oh yeah 'its because we care slogan'. It's because they care about getting your money not about your life. Gastonia deserves another hospital hopefully one that requires medical staff to be held to higher standards. Dogs and cats get better treatment at a vet than humans do at this marginally quality hospital. Just goes to show that you can't rely on what you hear and read. Money talks and hopefully more of us will walk to another hospital.

The few times I have being in hospitals, every moment is critical, I am always happy with the service and staff, but then Caromont Regional Medical Center happened, three times I have been there and the three times look like butchers dealing with cow caddle. They round you up in groups, there are the wheelchair emergency group on the left then the "ouch i cut my finger with a kitchen knife" group, and somehow those who need no help are the one being threated, kinda like waiting that the someone in the worst group dies or leave. Finally, after 2-3 hours of intensive waiting pain they bring you inside a really small room, start pocking niddles and sucking blood, take your xray and gives you the news that you have two kidney stones in each kidney one of 7mm stuck on your urethra making you pee blood and the other one ready to go, they tell you they are worried and that they have to be extracted, yet almost immidietly they drug you up, and kicked you out of the room home, with $500 worth of pills that you need to buy and "i hope you get better attitude".....my advice: Dont go to Caromont Regional Medical Center, Charlotte is a little farer but better and faster, and amazing staff.

Absolutely would rather die somewhere than have this hospital treat me. My brother went here with a slit wrist... he SLIT HIS WRIST and they did nothing for house he cut his Artery!! My dad held his arm for over 2 hours waiting in the emergency room and when my dad asked how much longer they said they didnt know could be another hour or two. My dad let go of his wrist infront of the nurse and blood squirted everywhere the nurse THEN decided to do something and said they are not equipped to deal with a cut artery on the wrist so he had to be sent to Charlotte hospital and they said how awful the gastonia hospital is and he WOULD OF DIED if he was not sent to Charlotte hospital.

Didn't have a great experience at all. When my wife was receiving care they had us pay in advance then her care was transferred to Levine's because of our baby's heart condition. They still haven't reimbursed us,every time my wife calls about it they give her the run around but when you owe them money they want it now. We have been trying for 8 months to get our refund.

If I could give this place a one star I would. The ER doctor was nice and so was the X-ray ladies. But once you get on the floor it s a whole different world. They told me that my boyfriend wasn t allowed upstairs due to the COVID 19 patients and new guidelines. Meanwhile their were people in hallways walking around that were not patients. He brought some stuff for me because they admitted me. He brought it at 6pm I told the male nurse he said he was gonna get it. Still nothing at 8pm I asked the second shift nurse and she said she was getting it. It is now going on 9pm still my stuff is not here in the room. I see why now people say don t go to this hospital. Never again not for me nor my kids. But I ll bet I would be wrong to get up and go get it myself. Stay away unless you really want to be going through this.

I called downstairs at 9:05pm and what a surprise my stuff is still downstairs. I m starting to see why people say stay away. One of the operators was rude. And than the front lady just justifying why it s taking three hours for my personal belongings to be brought to me.

If I was able to give no stars I would I have never been treated so bad in my life they told me I have no baby in my belly just a sac they mis dionosed me

Sad I m forced to give this place a star they don t even deserve. Doctors are good the billing department leaves much to be desired. Rude must be a qualification to work in that department. They apprently li,e to double bill not that a person is assigned an actual account number it s based on service date. Maybe that why they tend to double bill. And we wonder what is wrong with healthcare.

Having Surgery next week. Got a call from the Buisness office over a month ago telling me that they had contacted my insurance company and my co-pay would be 275 dollars, and how would I like to handle that? I told the lady I would send a check immediately. I did just that State employees credit union check number 1262 in which CAROMONT deposited. I designated this money to go towards my co-pay. YESTERDAY another lady from Buisness office calls me and says they contacted my insurance and I have a 275 dollar co-pay how would I like to handle it? I said I have allready. Told her the date the check number everthing. After holding on awhile she came back and said--sir --You have bad credit. I said EXCUSE me? She said yes sir --you have bad credit and we put that money on a delinquent account from 2016. I just said--WOW. So I designate for co-pay and you guys decide to move it somewhere else? She said yes sir we can do that we can not give you your money back. I said I dont want it back. She said you will have to pay the 275 before surgery. They have beat me. Unethical, immoral way to do buisness. My credit history is no concern of hers although I have near an 800 FICO score as I told her. I have been in The Operating Room twice in the last 4 months and pay them plenty money each month. I have been beaten and broken down and have no more moneys, as I am partially disabled. I still dont think I should pay it again even if I did have it. Whats to say if I did --they might put them moneys on another account. That is just a lying mistrustful way to do buisness. They certainly whooped this old dog.

Years ago, caused my uncle to die of staph infection and same week almost caused my grandpa to die of a stroke

I m a healthcare professional at a near-by hospital in Charlotte, and I ve got to say, this hospital is great, hands down!
I went to this hospital instead of the hospital that I m employed at due to spousal insurance and also this hospital is closer to home considering that I was in acute abdominal pain.
From the ER, to the ICU, even all the way down to dietary everyone was professional, caring, considerate, and compassionate.
I was well informed on every test, exam, drug, and care plan that was administered to me.
I would definitely go back for future care towards myself or for any of my family members.
Thank you CaroMont Regional Medical Center!

Hated this hospital and I will never go back. It was dirty and there was no communication between the doctors. We had one doctor that would come in early in the morning telling me that my husband didn't look good and than a specialist would come in hours later saying he was fine. This was unnecessary stress put on myself and my family thinking the worst and fearing the unknown due to NO COMMUNICATION between staff. They had my husband on an NPO diet (no food or water) but did not give him IVs all day... fyi my husband was in for liver and kidney problems... I'm certainly not a doctor but seems a little unsafe to not hydrate someone who could potentially be at risk for kidney/liver failure.. The nurse actually came in and said if he was dehydrated, water would correct that... Haha that's funny considering they weren't giving him any food, water or IVs. When I questioned the nurses on the next shift, they said there was an order for the IV and they were not aware of why he wasn't recieving it. There were multiple orders for other meds for my husband that were not followed through most of the time by the nurses. I had to consistently ask them to follow through with giving my husband his meds. I will say there are some nurses and cna's who were very nice and I do appreciate them so much. I was in tears many times throughout this experience and I really appreciate those nurses who were nice to me and tried to calm me down. I also really appreciate Dr. Forbes who was the specialist and who was very thorough with addressing our concerns and explaining things in detail. My issue was that there was no consistency in reference to staff and communication. It's about 50/50 really. You may get a good nurse or doctor or you may get someone who doesn't care. I could go on and on but I'm going to end it on this... this is not a good place to go in an emergent situation. I will never recommend this place to anyone and am definitely never coming back. If the hospital can't even pick up some dirty gloves on the floor that have been sitting in the hallway for 2+ hrs or if most of the nurses can't even follow simple doctors orders, how can you expect them to give you good care? Don't go to a hospital where it's hit or miss as to whether or not you receive good care. There's a reason this hospital has a 3 out of 5 star rating... and please, just Google top worst hospitals in NC and you can see this hospital is clearly on this list. I tried to give this place the benefit of the doubt and my husband wanted to come here because it was convienent and at the time, I was not in a position to argue but now we clearly know this is not a good place and next time we will be sure to drive a little further and go to cmc main.

Veterinary clinics provide more professional, compassionate, and nurturing care than the staff at Caromont The Birth Place provided my daughter. Their lack of professionalism turned what is supposed to be a treasured life event into a stressful, traumatic, borderline life threatening experience. Nurses were unavailable when needed because four or five of them were in a back room out of sight of the front desk laughing and talking so loud it was impossible to get their attention. She was denied nausea and pain medication for hours. My Daughter s labor pains were belittled and dismissed as not severe enough. I could continue but instead I will just say this; ONE STAR IS GENEROUS!! Read the other negative reviews and take them to heart.We are a decent, hard working, Christian family just wanting to bring our first and possibly only grandchild into the world in a safe, secure, and nurturing environment and instead we mistakenly chose The birthplace .

Was ask to leave the cafe no one ask if they could help me just said you need to leave it was a housekeeping employee james surratt i was trying to get my wife that had a c section that morning something to eat ! It is kinda of ashame after the others in the birthplace did such a good job. Went for breakfast sunday morning was told they don't have breakfast on weekends funny i had breakfast Saturday morning this is the worst excuse for a hospital now i know why it has such a bad reputation

My 2 children and I went to be seen about a cough, sinus, ear ache, chest pains, etc. we've had for around 3 months on and off. Only went because it was after doctor hours. The P.A. we saw was quick to tell me nothing over the counter works but refused to give my daughter an antibiotic, only treated my son because he has an ear infection and decided I needed a chest xray because he was certain I had pneumonia. Got the xray back and it was clear but didn't give me an antibiotic to clear up whatever I have, he never looked in any of our noses or did an actual exam to check for sinus infections or other respiratory infections. So as we were being shoved out the door making sure they had the proper information to of course get their money I asked about my cough and he rudely told me nothing over the counter or prescription works for cough and he has the documents to prove it. A waste of my 4 hour time except thankfully treating my 18 months olds ear infection. I will never go back and will definitely be calling to complain about him. Now me and my 4 year old have to go see a REAL doctor who cares and treats their patients. I just moved to north Carolina which was the main reason other than doctor'soffice being closed that we went there. I will never go back there, not even if I'm going to die.

So I had an appt. at 10am, got there five minutes early checked in and waited.....waited.... and waited.
After an hour and 6 minutes. I got my copay back and walked out. I work for a living as do most people. I guess they see our time as being less important than theirs. I asked at the counter if they would mind if I just showed up an hour or so late for an appt. If it would be ok? I drove 20 minutes to get there, took off from work then 20 minutes back. What a waste of my time. Thats not important though I guess.
An appt. Signifies an agreement to show up at a certain time for services.

THIS ER IS ABSOLUTELY RIDICULOUS.. AND I HAD TO GIVE AT LEAST ONE STAR. SMH. THEY DON'T DESERVE ONE STAR. EMERGENCY ROOM.. NOT LET YOUR PATIENTS SIT IN THE LOBBY FOR 7 HOURS. I WOULDN'T BE HERE IF I DIDN'T NEED TO BE.

Took my 17 yr old daughter as she was constantly throwing up. We were there 6 hours and still throwing up without being seen. Urine was red. I asked if I could give her water as it did not appear she would be getting an IV anytime soon. Jim the guest services guy was completely rude., stating that was the stupidest thing I could do is give water to someone throwing up, other was just the first disrespect he showed. I but my tongue as long as I could, then I called him out on the disrespect and I got kicked out of the ER..but they still want there money. I asked for it to be investigated...they did nothing to look into what happened..he should not be in the health care field of work.

Worse emergency room in the entire world. First let me say it is the most unsanitary hospital I have ever been to. The nurses are extremely rude and very incompetent. Dr. Katie Golden is one the most rudest unprofessional "ER doctors" I have ever seen. If you are a chronic pain patient DO NOT go here under any circumstance you will be treated like a drug seeker if you are in pain. I was told I was completely fine , and ignored by the doctor and nursing staff because they labeled me as a drug seeker. I went to a novant hospital and found out I had a blood clot in my lung and also my blood count was 6.1 - this hospital is ridiculous it's the second time they have lied to me about my care and blood work. I have now officially contacted my attorney for medical malpractice suit against the hospital , I practically begged the doctor to help me and all she said was "I am busy with other patients". Although my BP was 185/115 and heart rate was 150. I was ignored and treated like trash. If you want a proper honest diagnosis I suggest you go anywhere but here, they are the worse of the worse Gastonia needs a better hospital. They can't diagnose a fart in the wind.

Second visit with dad in 3 months and I must say the staff are friendly and thourgh but the wait time on everything is ridiculous. Been waiting all day on 1 test to be done so he can be discharged. Seems like it is more about charging another day instead of getting patients out and on their way home.Elderly patients have limited patience. Overall the system of procedures needs to be upgraded drastically.

Where do I start? My mother went to the urgent care with a fractured pelvis and fractured shoulder. Was in room 3239 for 4.5 days. Very poor communication between the staff, the patient and the patient advocate. As they showed much concern about what made my mother fall such as dizziness etc., that s the only concern they showed. No one to assist in getting in and out of bed and no sign Outside the room indicating she needed assistance. No linens in the room for several days since it was the weekend and they were out??. The nurses gave out medication without even knowing what they were giving it for. I had asked several times why she was having to have an anabiotic. Again communication is key.
Case worker, Crystal, Did a terrible job. Never once did the case worker walk to my mothers room to discuss Anything. I walked up to the office she was in or she would call me after several questions. Terrible communication and continued to make excuses. No accountability.
Jaenea, the technician, was fantastic. Always showing genuine concern about my mother and what she needed.
Couldn t help but notice the shout outs on a board between the employees. Might I suggest you put a shout out board from the patient to the team members at your hospital and see what you get.
Can clearly see why the rating is 2.3

My mother was actually tortured by a nurse named Cole,whom will have his add beaten once I track him.

I've been in the waiting room of the ER with severe chronic abdominal pain for over four hours. But it's not about the time I've been waiting, I'm highly pissed off and grossed out as both a patient and a healthcare professional that I have been watching the triage nurse running around the waiting room and the triage rooms WITHOUT A SINGLE PAIR OF GLOVES ON AT ALL. NEVER EVEN BOTHERED TO CARRY ANY. IN AND OUT ALL OVER THROUGH THE DOORS THEN TOUCHING PATIENTS AND THE THERMOMETER THAT IS GOING IN PATIENTS MOUTHS. ALSO SHE IS NOT SANITIZING THE THERMOMETER EITHER AS WELL. I HAVE NEVER EVER SEEN PATIENT CARE AT THIS MUCH OF A LOW STANDARD. IVE BEEN WRITHING IN PAIN FOR OVER FOUR HOURS ON TOP OF GETTING DISGUSTED AND NAUSEOUS AT THE THOUGHT OF HOW MANY GERMS SHE TRANSFERRED FROM PATIENT TO PATIENT AND OBJECT TO PATIENT AND WHAT IS GOING ON IN HER HEAD. I REFUSE TO TOUCH A PATIENT WITHOUT PROPER HAND WASHING AND SANITIZING ALL UTENSILS AND MYSELF IN BETWEEN PT. NEVER AGAIN THIS IS MY THIRD BAD EXPERIENCE HERE BUT THIS TOPS IT ALL BY FAR

The pediatrician children s side was amazing with my niece last night 12-18-20.
Everyone was super nice we got in super quick .
I d like to point out the Nurse Lisa , she was extremely helpful. Today is my nieces birthday and she went out of her way to go buy Ava a birthday present. My niece is only 2 she was beyond thankful and happy.
My mother and I were extremely grateful for her doing that. Lisa Comfort my niece through it all.
Feeling blessed we had her as our nurse and the team that came in.
Thank you all for all you do.

My Mother was admitted to the ER tonight. They were very busy tonight. Dr. O'Connor was very professional. He was checking in on all his patients to see things that could be started so no one would just be lying in a bed. Jessica was her Nurse. Jessica was so kind to my Mother. She was very accommdating. I can't say enough good things about her.

Sitting here in with a pain level of 7. Occasionally crying. I've already been in the hospital for my period cramps. Yes period cramps that are unbearable. Litterally writing this in-between waves of pain. Sat here since 5am it's now about be 7am and they done nothing for my pain. Or nausea.

My little girl just started experiencing seizures after her seizure she's postictal for long periods of time she's also groggy and irritable during this time we were here they would not give her her privacy she was only in a hospital gown head male staff who works in the front don't know if they were nurses or just people to check in staring at my daughter while she's kicking her legs again wearing only a hospital gown I will not take my dog to this Hospital

In the family waiting as i wait for my mother to pass. You cant trun out the lights to sleep they cant give blanket an pillows. The food an drinks in vending machine are way to high. Think more of the people going threw things. The food in cafeteria is so high. A cup of coffee 2.00 . Thats one size an its small. The food is awful. The nurses in ccu just sit an talk let machine keep going off. The one nurse cody the best.. this place needs alot of work. Think of the familys thats loosimg a loved one. I see it as getting rich an not careing. I could not rest in ccu family waiting . Lights so bright. I do not like this place.

I will never come back here at all im pregnant. My Bp was high & i had a serve headache. i was waiting for a room since 3pm i left at 715pm. Worse service ever .

ER service was great; highly skilled doctors.

Billing from "Gastonia Physician Services" after the fact goes straight to debt collection! Did not receive a statement before the notice was received. EOB was processed and debt collection was received less than 30 days apart. My advice to other patients is to check your insurance directly to verify it was billed properly.

As a Gastonia resident I am disappointed in the conduct of such activities; this is a great city with great businesses. Having a strong and customer service oriented hospital is vital to our community growth. Please consider taking steps to improve your customer service on the billing side; and lets continue to make Gastonia a great place to live.

My father was in the ER. I'm 3 1/2 hours away so the ER doctor, David Alherd taking time to discuss treatment option was much appreciated. He patiently answered my questions so we could make the right choices about Dad's plan of care.. When Dad was admitted to the 6th floor the excellent care continued. Kathy used her nursing "super powers" to meet my father's needs and answer my questions in timely fashion when I arrived. Job well done! Thank you

This entire hospital staff is sorry, inconsiderate, lazy, an in my opinion pathetic. We took my daughter there, 10 hours later we left the waiting room an was never seen. I don't know who is worse, kings mountain, Shelby, or Gaston. All three of these "hospitals" are a joke. August 2014 we went because I was in labor they took me to the birth center triage an checked me an said I was good then sent me home. After that I was billed for rooms I wasn't in, billed for the sorry staff that didn't do anything and billed for all the services that I never used or received. This hospital is all around pathetic. PLEASE LEAVE AND GO TO A REAL HOSPITAL!!!!!! That big fancy hospital should probably stop spending money on dumb stuff, hire some more staff, get more bed, and help people or change their motto because the only thing you are doing is letting people be charged for a waiting room stay that they leave from because you don't do anything. Helping people live a happier, healthier life? Well that stay for almost ten hours really pissed me off and healthier you did nothing. I was scooping vomit out of my daughters mouth while she was choking and couldn't breath while your "staff" watched. I asked for something to suction the vomit out of her nose and throat and your nurse says ok and walks off. Biggest waste of time of my life. Would rather bleed to death and die in the middle of no where than come back to this poor excuse of a medical facility.

At 230 this morning I brought my son to the ER because of a severe toothache. It was so painful his blood pressure was extremely high and he complained of dizziness. By 430am we were still there and he was the only one waiting. I ve worked in ESRD for 21 years and know full well that he was being treated like someone looking for drugs. I had watched the ones being discharged that were there before and I asked the girl at the desk how much longer. I know they have to get the bed ready for the next pt but I also know it happens fairly quickly but her response was I don t know. All he wanted was antibiotics and possibly a shot for the pain. Nothing more. His blood pressure should have been first and foremost. I hear constantly about how people hate caramont but when I was there for breast cancer surgery I was treated very well. I had no complaints until now. I m very disappointed in this treatment. We ended up leaving because of this and I will take him to atrium urgent care for better service. I m rethinking my attitude towards this hospital that would not treat what could be a potentially harmful symptom first.

Waited 6 hours for a 25 second conversation worth a doctor. Where he proceeded to ignore half my symptoms and give me a simple diagnosis.

Over $1300 for my son to get 4 vaccines. Another son had surgery under anesthesia somewhere else for several hundred dollars cheaper. They are crooks!

I would like to thank Drew Lamm, the gift shop manager, for his prompt and professional investigation and resolution of a concern I expressed regarding a breast pump rental. He investigated and immediately resolved the issue to my satisfaction. Thanks Drew, for your much appreciated and timely assistance!

I've been a couple times and left because the wait is crazy sometimes. When it's not busy it a okay hospital

My daughter was the victim of a dog attack. Instead of waiting on an ambulance, I drove her to the hospital myself to save time. We were greeted as soon as we walked in. The minimum information was, of course, needed and given. Name, address, s.s. number... then we were taken right back. All of the staff, techs, nurses, the doctor who stitched her up, etc. were all kind and proficient in managing her pain and getting her cleaned up and stitched up in a timely manner while making sure she was as comfortable as possible. I could not be more happy with how the situation was handled by everyone. A big big thank you to everyone that helped us!!!

Great place to work!! And great patient care, every time I've been.

If google would give me the option to give them 0 stars, that s what I would ve done. The worst experience ever. When I got there we were only 5 patients waiting, suddenly the whole town was there and they put me at the bottom of the list, even though I m pregnant and bleeding. I spent 2 hours and a half and NOTHING was done. Like literally NOTHING. A student tried to take a blood sample and she couldn t, just like that... I saw everybody getting ahead of me, people who got there way later than me, so I decided to leave and their answer just was: the waiting time is not my fault and it s actually 5 hours. Like what??????? I had asked the same lady not too long ago and she said I was 5th on the list. This place is the worst!!!!

Over the years I have seen shady things at this hospital. From the ER to ICU. Not sure why the CDC won't shut them down. Just a nasty place. My sister went in for a procedure. I begged her not to go. Well they gave her MRSA. So please don't take a loved one there. That place should be closed for good.

If i could give 0 stars I would. This place is a joke. And the check in nurse with the short blonde hair is snobby and rude.

Worst experience ever. Nurses don t care about the well being of their patients and only care about getting off work. This hospital allowed my starving grandmother lay in a bed for over 8hrs after the doctor gave orders for food. Not to mention when asking the nurse that was in the room to assist in adjusting her bed she stated that s not my job, and left the room. We were lied to about chairs for family members. If you want quality care for you or your family, I highly recommend looking for a different facility. $$$ is all these people care about.

Some services provided by CaroMont are adequate, or, in some cases, very good. However, the Emergency Department is consistently sub-par. The Mount Holly ER location is basically an urgent care that happens to have a CT scanner. The Gastonia ER location has the tools, however, often lacks the necessary expertise, and most definitely is unfamiliar with the concept of good bedside manner. Would recommend Atrium or Novant for emergency care. Worth the drive, especially when you need to "cheat death".

First and foremost, my experiences with this hospital is nothing more/less than disgraceful. This hospital may save lives. However, they FAILED to save the most important person of my life...my mother. My mother had died of a AVM that ruptured. My mother had a fantastic doctor in Florida (where we live). My mom started to have severe headaches...She went to the hospital in an ambulance with their lights on. She ended up going thru the ER and they ran multiple test...However, when there is bleeding inside the brain every second counts. My mom was did not receive a cat scan until 11:24..an hour after she was admitted to the hospital (10:04pm). By then it was too late. My father had told the 911 dispatcher that she had a history of aneurysms. Well they tried to treat her for a drug overdose because she was at hotel that was known locally as a drug spot...Sad thing was my mother did not have a chance when she arrived. They ALLOWED her brain to herniate, causing instant brain death. Most of the people that I made contact with were ignorant and pathetic. I think the most intellegent one there was the woman that worked in the records.I'd say go to a different hospital if possible.

Came here at 9:30pm, didnt get called to get checked until 2:30am. People that came after us was allowed to skip us. We waited forever. Never coming here again. Go to Mt Holly hospital first. Reason why there rating is so bad.

Worst experience I ve ever had will never go back kidney stone or not these are the most pathetic people I ve ever encountered 3 hours for them to nothing but give me something for acid reflux

They missed so much, would not listen to the patient, and then when she had be transferred to Charlotte, they didnt even include the entire MRI. The doctor's bedside manner was terrible as well. CMC Charlotte even had to redo the MRI because when the doctors finally got it they realized that the hospital didnt even do it correctly. I think my mother would have been better off at the vet.

Seriously the worst hospital EVER! My mom was brought to the er by ambulance last night! The er staff was okay. Some staff need to learn how to talk to people and have a little better attitudes. Now when she was admitted it was a pretty easy process to get her up to the room but the wait took 3/4hrs I guess because of shift change. I literally sat and waited with her for the doctor to come in we spoke with the main doctor I had decided to leave for a short period of time to grab some food and my charger out of my vehicle. She calls me telling me to get up to her room. That the nurse decided to get her two more shots of insulin without even checking her sugar before hand after giving the insulin she started to bottom out. Her sugar was at 70. They refused to give her anything to eat due to a stress ests but are pumping her full of insulin. When arriving back up to my mothers room there were several nurses and the heart doctor in the room. The negligence of this nurse could of killed my mother. I am beyond furious and will be taking her somewhere else. They also like to refuse getting a list of medications that she was given during her short stay here through the er and in the picu unit. So when we take her somewhere else we have no idea what she has been getting. Which it infringes on her rights as a patient this hosputal is a damn joke and honestly will be contacting more outlets because this is ridiculous. There staff is trash and there attitudes suck completely! I WOULDNT SUGGEST THIS HOSPITAL AT ALL..

I have went here for many years and just when I needed them the most, they had the nerve to send me back home! I had a kidney infection due to a large kidney stone blocking my uretar. That infection was dealt with and I was dscharged. At time of discharge, I had terrible diarrhea but they never said anything about me still being terribly sick. So, I ended up going back by ambulance and much weaker! Caromont-Gastonia sent me right back home with a deadly sickness, C-Diff! I went straight to CMC aka Atrium Health and they diagnosed me with C-Diff and gave me the proper meds to bring me back to my regular self again. No more Caromont-Gastonia!

My husband will NEVER be a patient here again. The nurses and aides are rude and will take time to talk to family. I have had to do most of his aides work for him. I DON'T RECOMMEND THIS PLACE FOR ANYONE

This review is 5 stars simply for one person. This past weekend, my 15month old son had to have a 16 hour observation. The experience in the ER was far less than satisfactory. My husband and I were both so aggravated and exhausted to the point of tears. Then, we were moved to PEDS where we were met by the most amazing nurse ever. My son hadn't smiled or even remotely showed any emotion besides upset. David, within the first minute, already had him smiling and we were treated like royalty. I can't express in words the gratitude and respect we now have for this nurse!! David in PEDS Gunner misses his friend, thank u for being so helpful and respectful to us!!

Sharon, the nurse in CVRU is one of the rudest people I ve ever encountered. No compassion and no sympathy. This is definitely not her star profession. She doesn t seem to know how to communicate with her patients (in extreme pain) family. Unless you want some sarcasm and attitude. Communication is key in the health industry and I don t think she s familiar with the first steps we learn in Pre K.
Again, Sharon in CVRU.

My 19 year old son was involved in a head on collision on the Interstate. The staff gave him a thorough exam and treated him like royalty. I am so appreciative of them taking care of my son as though he were their own child. My husband and I both commented on the time they took with him and we never felt like they were just rushing us through a process.

This is the worst place ever.went to er with chest pain still haven't been seen.Got angry and security ask me to leave

Warning please do not see !
!!!Andrew J kritzer fnp-c.!!!!!!!
This guy is not only a moron but an embarrassment to the whole practice of Caromont. After a few things that he did and said I already had my own set of opinions about this freaking jackass.

But then I go to get my medicine filled and find out that they can't feel a prescription by a nurse practitioner. Am I the only one that feels like this f****** idiot should have knew that. So now I get to drive 3 hours back to the practice to have it signed by a doctor. News flash Andrew find a new f****** career you suck.

I have been admitted to the 6th floor/ respiratory. They have been so good to me and have been there too help me in every way, physical and mentally. The chaplain just stoped bye to pray with me.. Thank you for all the hard work that everyone done..

I was admitted in the psychiatric unit and was well taken care of. Special thanks to psychiatric nurses Kelly and Tiffani. They were both amazing to work with and truly cared for the patient. Also a special thanks to Dr Klasing for getting me on the right track and out quickly. Definitely would recommend this psych unit if in need. The process is long to get admitted but just wait it out to get whatever help you need. It will be worth it. Thanks again Kelly, Tiffani and Dr Klasing.

It does not even deserve one starI am very disappointed in the care and treatment that my husband got here. They put him in a back room where no one else was and forgot about him.

I know good customer service having worked for CATS in Charlotte for 16 yes. My last time as a pt. was early June 2016 and all the nurses techs and doctors were very professional and nice to me . Sometimes friends want to go to a Charlotte hospital for treatment and if they ask I say you don't need to because we have the best doctors nurses and techs right here at Caromont. I am a heart pt. and I had a Cath ablation.

I give them zero stars. You will die just waiting to be seen. Been waiting over 5 hours and still haven t got a room. They are always this slow and bad. Don t come here the worst place ever. I feel like I got a better chance coming up with a cure for cancer then being seen here. If anybody ever gave them more then one star they lying don t believe them.

Nice hospital. First time I have visited it. Staff were very friendly and courteous. Clean well maintained.

These people only care about one thing, that's their money. What sense does it make to charge someone $3,000 that only had their blood drawn. This facility is the very evidence that people should not trust doctors and nurses. They prescribe pills with chaotic side effects to further breakdown your body, making you sicker and sicker, and that's more money in their pockets. THEY WILL GET THEIR KARMA!

Hi! This hospital is awesome :D I recommend my mom, Eva Smith cause she's awesome and really good at anesthesia

Awful hospital. I've had bad experiences every time I've been there except for when I had my first daughter. They really need to be more thorough. Also some of the employees are judgmental and rude towards people who have addiction issues. Really I have a lot more I could complain about but I won't as I won't have to worry about any of it since I will never go back to this hospital.

Friendly staff but as usual the wait time is ridiculous..This is my second day in a row coming and waiting for over 4 hours just to be seen...Triage was quick but afterwards the wait time is just UN called for

Well, as I was preparing to write, what obviously was going to be a bad review... I took a look at all of the others and thought, what s the point? There are endless reasons this hospital is the biggest joke there ever was. With that being said, there are a handful of nurses that I can honestly say, treated my loved one excellent and that s who the gold star is for. However, the staff that were bad far outweighed the ones that were good. If you have to put your loved one in this hospital please have someone that can stay with them, especially at night. If at all possible. Otherwise, they will be neglected and treated poorly. **Especially** if they re elderly.

Longest wait EVER!!! Been here for 3 hours and nobody has yet to check on any patients.! People are walking out the door without been seen by the doctor.

6 hours in the waiting room and 2 more hours to be seen....8 hours total. Had an open wound that kept bleeding and was extremely painful but still had to wait this long. I even had to have the nurses redress the wound multiple times while I waited. Absolutely ridiculous. I won't go back there even if I have limbs hanging off. Plus the hospital is just dirty. Floors and walls were gross. Don't waste your time going here. You will regret it no matter how much pain you are in.