Took my car to get repaired after an accident at t...

Took my car to get repaired after an accident at the beginning of April. The bra on my front end was damaged, so they said they would order me a new one and just get reimbursed from the insurance company. I got my car back in one week, and the repair was shoddy. They replaced my front bumper but did not take the time to repair the frame, which was slightly crumpled. There is now a 1/2-inch+ gap around the bumper. It wasn't horribly noticeable, so I let it go. They told me my bra, which had to be custom-made, would be in in 2-4 weeks.

8 WEEKS LATER, they "have no idea" where the bra might be. Amanda at the front desk would transfer my call all over the Toyota dealership every time I called, or she'd say "Let me check on that, and I'll call you back...." Of course, she never once called me back. This went on for 4 weeks. Finally, I called the company that makes the bra, and they told me it was delivered to Capital 2 weeks ago!!! I called Capital, told them I knew it had been delivered and was coming by to pick it up. The man I spoke to very hesitantly said that they had ordered the wrong bra. Since it was custom-made, it was non-returnable, and I would just have to keep the wrong one. They had known this for weeks and were probably waiting to get paid by the insurance company before letting me know what they had done. Luckily, I explained everything to the other party's insurance company, who then informed Capital that they would have to eat the cost of the wrong bra ($163!), and State Farm would personally reimburse me after ordering one myself.

BEWARE of these lazy crooks. Take your car elsewhere.