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n
3 years ago

Just bought a fully loaded Murano Platinum Edition...

Just bought a fully loaded Murano Platinum Edition. Sales guy JJ was new but he really hustle to try to find the right vehicle for me by swapping with another dealer and still giving me the discount Price plus incentives. Person drove and deliver the vehicle to me 45 miles away from Wilmington. Everyone else was bery friendly and helpful in the never felt pressured

W
3 years ago

With everything going on with Covid they made me v...

With everything going on with Covid they made me very comfortable. Also they answered all my questions and were very attentive to me. I really enjoyed working with Capital Nissan of Wilmington.

T
3 years ago

Kaitlyn in service is very professional and friend...

Kaitlyn in service is very professional and friendly. My vehicle was completed as promised in a timely manner. She provided me with exceptional customer service. Thanks again Kaitlyn, keep up the good work.

T
3 years ago

I contacted Capital Nissan of Wilmington to get a ...

I contacted Capital Nissan of Wilmington to get a price quote on a vehicle they had listed on their website. The quote came back with addition add-ons that weren't listed on the website advertisement (just under $1000 in warranties and tint), and a $699 dealer fee. I was informed the warranties were non-negotiable and required at the time of purchase. I asked for a copy of the terms of the warranties before agreeing to them which the sales manager failed to provide. I would suggest that anyone considering purchasing from here read quotes carefully and be prepared for being stonewalled if you attempt to inform yourself.

B
3 years ago

My recent visit to Capital Nissan was as pleasant,...

My recent visit to Capital Nissan was as pleasant, efficient and comfortable as can be when dealing with an unexpected transmission problem. I arrived frantically and was greeted by Rachel B. She could immediately sense I was worried and made me feel as if my problem was her own. Her warm and empathetic energy could put anyone at ease. She was nothing short of amazing!! She went above and beyond to help with every part of my situation. I was less than a thousand miles from being out of warranty to replace my transmission and would have had to pay thousands on the repair. She was very thorough when researching my issue further and came back to me with reassuring news that I wouldn t have to pay as much for my transmission repair. On top of everything, she made sure to coordinate a rental car for me knowing I would only be here for the weekend. My experience at Capital Nissan would not have been as spectacular had it not been for Rachel s exemplary service. I truly feel that she is an amazing asset to their team.

D
3 years ago

The 2019 leftover close out deals with incentives ...

The 2019 leftover close out deals with incentives were a great deal. JJ and sales manager mike where knowlegable and friendly. JJ took the time to go over all the features of my new Frontier SV. I will recommend the Nissan brand, Capital Nissan, and JJ to my friends looking for their next new car.

B
3 years ago

My service advisor Rachel was outstanding at getti...

My service advisor Rachel was outstanding at getting me in for a diagnostic and repair on my truck during a busy time. I was kept well informed of what was to be done, and it was completed and ready to pick up ahead of schedule. Thanks again!

I
3 years ago

When you arrive, ask for David Kelly. Before even ...

When you arrive, ask for David Kelly. Before even purchasing my Rogue, he gave us great advice and is an expert in thinking outside the box to find a plan that fits OUR best interest. This trait is very rare and much appreciated by customers. I would recommend him to anyone looking to buy a Nissan.

E
3 years ago

Rachel was so helpful today when my car just didnt...

Rachel was so helpful today when my car just didnt seem right. She made sure I made it to school with Larrys help. She kept me posted with updates on the diagnosis of my car. The repairs were done quickly and efficiently. The customer service was great will be back soon for some up keep work to be done. Thank you guys.

C
3 years ago

Today I was sent from another dealership over to C...

Today I was sent from another dealership over to Capital Nissan. I had to get my car inspected and I was dreading it, but I ended up having a great experience. Charles Howard, Jr was awesome from the time I arrived until I left. He was so kind and helpful I was truly in awe! While I waited in the waiting area, I noticed that this behavior was just how he was to everyone, and each customer seemed happy and comfortable. We even had a small conversation about how great he was when he walked away. This young man went above and beyond. Truly a 5 star experience.

Crystal

D
3 years ago

Had a career change that required me to get rid of...

Had a career change that required me to get rid of my Tacoma. I swung into capital and JJ greeted us. Was looking at a few options and was pleased with what we saw. We went in with absolutely no intentions of buying, but they put us on a smoking deal. I m pleased with my Altima although I miss my truck. I worked with several different people from the top to bottom to help with what we needed and got to say it was great.

k
3 years ago

Our recent experience at Capital Nissan in Wilming...

Our recent experience at Capital Nissan in Wilmington was just like the previous 2 visits...we were very pleased with the level of courtesy and professionalism exhibited by everyone we had contact with. Kaitlyn was our most recent service advisor and she was outstanding! On previous visits we dealt with Cheryl and Rachel, both of whom treated us with the same great attitude! Larry shuttled us to and from the dealership and was very helpful! Even the cashiers were great! Our truck was returned cleaner than when we brought it in and all of our issues we resolved!

P
3 years ago

I had a disturbing problem concerning a wind or ai...

I had a disturbing problem concerning a wind or air associated noise at the driver's side window. One previous attempt to remedy this by replacing the weather stripping did not succeed. A second visit for a road test did not replicate the noise at which time the service advisor was Kaitlyn who suggested that I return when I hear the noise. I did that and the technician who test drove the car was Don. He reported that it seemed to be due to some defect in the side view mirror which he believed could be fixed by inserting expanding foam into the cavity of the mirror. The noise is gone. I have to add that this noise was maddening, at least to me. We bought this car for long trips because of the superior ride and comfortable seats and it has served its purpose. But the noise, and the prospect that it would not be subdued, had led me to the point where I could not keep the car- and a new one wouldn't be a Nissan. Your technician, Don, has the knowledge and experience to diagnose a difficult issue and come up with an unusual, innovative, and effective remedy. Your service advisor, Kaitlyn has, in her competent, friendly, and intelligent manner managed Capital's resources to expertly resolve this problem. I might add that our overall experience with Capital has been very good, going back to our purchase and ownership of a Rogue some years ago, through the purchase of the current Altima and subsequent maintenance and repair encounters. All aspects of this dealership with which I have interacted are top notch and I would recommend Capital to anyone who seeks my opinion.

L
3 years ago

Johnny has helped me almost every single time I ve...

Johnny has helped me almost every single time I ve visited Capital Nissan. He is awesome. Very informative, thorough, and friendly. I have a tight schedule almost always and I missed an appointment, and he didn t skip a beat; he got me back in and still treated me with respect and understanding. I wish all service providers and service departments ran like this one. The waiting area is comfortable and everyone is friendly. I take my car to Capital Nissan only. Amazing rates and amazing service. Highly recommend.

J
3 years ago

Rachel in the service department was very professi...

Rachel in the service department was very professional and helpful. Took care of my problem in a timely manner and pricing was very fair. would reccomend to any car owner needing quality service done for a fair price.

P
3 years ago

These guys are terrible.

These guys are terrible.

My car recently pooped the bed so I've been in the market for a brand new one and I landed on a Nissan Versa.

The first time I started looking, I had to leave and come back the next weekend (I live in Raleigh.) The guy showing me around forgot to give me back my driver's license so I was without it for several days. That same gentleman - he's new - also asked me all of the same questions at least twice (email, phone number.)

They called me during the week and, having all of my information, assured me they had the Versa I was looking for in my price range. When I got there, it turns out that wasn't true, and that monthly payments were more than double. It was like pulling teeth to get them to come down AT ALL from sticker, and they had all these services attached - "Auto Butler," where they'll detail your car. They finally agreed to take off these superfluous services and then acted like they were doing me a favor for doing so - noooo thank you; I am perfectly capable of vaccuuming out my own car every once in a while.

The Sales Manager, Chris Paine was kind of a hilarious car salesman stereotype. He forgot the new guy's name and had to ask ME what his own employee's name was. He seemed completely unfamiliar with what kind of car he was even trying to sell me.

This was the most hilarious part: When I tried to tell him I had run reports on what a fair price would be for this exact car, he countered with, "Oh, I'm sure you could find something for even cheaper than that! But you're not thinking about what you're getting with it. You may find something for much cheaper, but it wouldn't have power windows or power locks." Which was hilarious, because NEITHER DID THIS CAR.

I went home, went on the website for a Nissan dealership in Cary and found an upgraded Versa that DID have those things, and more features added on, and brand new (2015) for the same price, if not cheaper.

These guys are incompetent at best and morally questionable at worst. Skip 'em.

K
3 years ago

Matt Elliot is a great sales representative. He ac...

Matt Elliot is a great sales representative. He acknowledge me as soon as I got there. He also help me find the best car and price I was looking for. I recommend Capital Nissan and ask for Matt!

S
3 years ago

I purchased a beautiful lemon from a shady dealer ...

I purchased a beautiful lemon from a shady dealer in Shallotte. Transmission needed $4000 worth of work. I'm broke. By the time I came into Nissan service department I'd been going in circles with the dealer & the warranty company. I was at my wits end.The staff at Nissan were just as upset as I was and quickly came up with a solution. I worked with Rachel. She immediately applied for assistance, returned my calls in a timely manner and remembered me each time I came in. Highly recommended!

T
3 years ago

Fantastic experience. Never once was pressured to ...

Fantastic experience. Never once was pressured to purchase anything and Sales Rep JJ Widel and Finance Manager Matt Wooten were knowledgable, professional, patient and just overall really good people. First time I've purchased a car and actually enjoyed the experience from the moment I drove onto the lot. Can't recommend them enough!

m
3 years ago

I have owned Nissan cars over the years but have n...

I have owned Nissan cars over the years but have never had a better experience than today. I just leased a 2016 Altima at Capital Nissan Wilmington with extraordinary help from David Kelly. He made the experience seamless and it was apparent David had my best interest at heart. He listened and made sure all of my needs were met. I will always return to Capital Nissan to work with David.

L
3 years ago

My wife travels to DC a lot and her previous car w...

My wife travels to DC a lot and her previous car was finally causing more problems then it was worth. We decided within a day that we needed to buy her a new car. We found Capital Nissan through Car Guru, which had a great deal on a Versa hatchback at a very low price. We had heard great things about the Versa. Jimmy helped us take a look at the car, but my wife was not thrilled. Even though it was a great price, she wanted something a little newer. Within 24 hours, Jimmy found us the perfect car. I'm a bit obsessive about making these kinds of purchases, and Jimmy was very patient as I studied the car, did my own research, and asked him lots of questions. My wife was already back in DC, so I had to do this all from a distance. Matt Loach worked with us to get the best loan rate from a distance.

We're confidant we got a good deal on this car with a fantastic loan rate. We didn't think we could afford the payment for a newer, nicer versa. But between the great deal on the car and the fantastic loan rate, we got the car payment exactly where we needed it. Jimmy is a very relatable person who attends to his customer needs without pressuring for a sale. He made sure that I was content with the car before my purchase, buffing out scratches and double-checking the detailing. I highly recommend giving Jimmy and Capital Nissan a try. The primary reason to buy from a dealer is peace of mind, and that's what I got at Capital Nissan.

P
3 years ago

This was the best car buying experience I have eve...

This was the best car buying experience I have ever had. Kelli Williams not only got me in something better and bigger than I had, it is also cheaper then the monthly payments I was paying!!! I will be recommending Capital Nissan and Kelli Williams to everyone I know who is in need or want to buy a car!!! Thanks Kelli!!!

K
3 years ago

Really happy I got my car here instead of Jacksonv...

Really happy I got my car here instead of Jacksonville. Capital Nissan done everything for me to make sure I was getting the 2016 Rogue at a decent price, Thanks to Davis and the entire team! Go see Davis everyone!! He's amazing!

L
3 years ago

Saw an internet offer on their website. Scheduled...

Saw an internet offer on their website. Scheduled a test drive online and immediately got a call from John, the internet sales manager. He had the car parked out front and waiting for me with a salesperson, Fred to assist me upon my arrival. Had my other car traded in and drove on home in my NEW NISSAN ROGUE in less than 4 hours. Everyone was helpful.

T
3 years ago

Excellent sales staff (Rick Wilson), made the car...

Excellent sales staff (Rick Wilson), made the car buying process easy. Would recommend Capital Nissan for your cars needs. Rick was very knowledgeable about the Rogue and very willing to explain all the features. Thanks to all at Capital Nissan.

L
3 years ago

We bought 2 nissans and traded one in. Our salesma...

We bought 2 nissans and traded one in. Our salesman Fred was nice and the beginning of our experience was good. Unfortunately we have many bad experiences in the service department. The manager Cheryl has a nasty, unprofessional attitude and does not have the knowledge for her position. We ve held off writing a review because we have to continue using them to maintain 2 warranties. I brought my 2 year old Nissan Pathfinder in to replace a fan that failed. I was told there was a transmission problem- a leak. They said it would be covered under warranty. When I came to pick up the car they asked me to sign numerous documents with a lot of fine print. The fine print seemed to state that we could be held responsible for the $5500. When I asked them to clarify the fine print in laymen s terms Cheryl was brought in and was unable to do so. She spoke down to me and rushed me saying just sign it we have to have you sign it. I called a lawyer friend to decode the legal jargon who said not to sign it or I may be held responsible. Cheryl got on the phone and spoke down to him also. When I asked her to write on the contract that I would not be held responsible for the warranty work she refused. She then stated that the fine print said if we go elsewhere for maintenance that the warranty would be voided (I m pretty sure that is not true). I got in my car to leave and requested the GM get up with me to square it away later and she had her staff shut the garage doors and closed me and the car inside. I was in tears and shaking. A sales manager ended up handling the issue so I could go home when we could not come to a satisfactory solution with Cheryl. At this point the ordeal had lasted 3 hours and it was late into the evening. Fast forward a few months when we take our other new Nissan sedan car in for the second time due to a leaking tire. First time they tell us nothing is wrong with the tire. This time it s a nonrepairable hole and $230 for a new tire. We say we will shop around and tell them not to replace because we found another tire for $100 less. We then are told by Hughes Bro s tire that it just needed a $20 patch job. I called upset and Cheryl stated that she wanted to call Hughes Bros to find out what kind of patch they use because the patches Nissan use won t work. She then emails my husband an article from 2016 tire blog stating it was unsafe to patch that area. We ask for GM to call us. He says they do not patch tires in that area but that the service center should have price matched the tire which they didn t offer. He tells my husband that most people love Cheryl. Cheryl then emails my husband that I wrote a bad review about her. When he reminds her of everything in the past and explains that we will remove the review when she shows us improvement she still has no appology and adds that the sales manager that mediated things the last time had gotten into trouble for it by the GM. Cheryl is rude, immature and certainly does not seem to hold the customer service qualities of a front desk person, yet alone a manger. Baffled and disgusted and so upset by the whole experience.

D
3 years ago

Calls there buyers liars and are rip offs will sel...

Calls there buyers liars and are rip offs will sell you warrtanies that are already expired before buying the vicheal the manager Noah in the service department is a duche bag he wouldn't offer to Carrie my sister and I home after he refused to give her car back she had a zero deductable and still had to pay $147 to get her car I had to cuss him out numorus times until he finally got someone to Carrie us home

G
3 years ago

Gave my sister a car that was missing a part on th...

Gave my sister a car that was missing a part on the bumper and the roof of the car was dented. She went into labour from the anger they caused after they gave her a hard time to get it fixed.

C
3 years ago

The Nissan service department has the best custome...

The Nissan service department has the best customer service I have ever experienced when getting my car serviced. Chelsea is amazing! She does an excellent job of keeping you informed and involved in the process and keeps things simple, fast and efficient! I appreciate Chelsea and the tech for fixing the situation! They have definitely earned my trust! THANK YOU!

J
3 years ago

First I really don't see where anything gets accom...

First I really don't see where anything gets accomplished by ratings.

I see the responses,but nothing saying anything has been fixed.

Now for me: well I bought a new Rogue sport 3 weeks ago. I have already taken it in to be fixed 2 days ago. The car won't lock . Drove it tonight and it won't lock AGAIN! Can never get any one to answer calls when you have a problem.

Because I traded in a car and bought a new one I was told that the disposition fee would not be added to my lease statement when I turned it in. Just talked with nmac and they said the finance manager knew better with the way he financed my new car. I have excellent credit and there is no excuse for this .

Also I had a dent in the rear and I got a quote and a check minus my deductable from insurance company. Nmac is charging me 153.00 more .

I am so tired of being lied to. After the sale is done you're on your own.

Sorry but I can't lie about what happened. I've been faithful but enough is enough

Do not sign any contracts until you see the last one they hand you. Look for add on's like outrageous warranties and
WEARCARE cost.

Once you sign ...well I think you get it

A
3 years ago

We have had nothing but great experience with serv...

We have had nothing but great experience with service department of capital
Nissan. Most recently Johnny was our service advisor and he did a great job! Keep up the good work there. It would sure be nice if you would teach your partners across town with a similar name some of your tricks!
A Brown

M
3 years ago

From the moment I got out of my car and was greete...

From the moment I got out of my car and was greeted by Mr. David Kelly, I knew I was going to have a wonderful experience with Capital Nissan! The professionalism an ease of the entire process from start to finish was so smoothe. David spent just the right amount of time it took to get me in a safe and NEW 2017 Nissan Sentra. He really went out of his way to take care of my family and I. I highly recommend David Kelly to EVERYONE who is in need of a new car!!! Words can't express my gratitude and appreciation to David Kelly at Capital Nissan!!!!

C
3 years ago

I came into Nissan to get a diagnosis on my AC uni...

I came into Nissan to get a diagnosis on my AC unit in my car. The service writers at Nissan was very professional and polite. One of the service writers even picked me up when my car was completed.

J
3 years ago

Chelsea was responsive and overall just fantastic ...

Chelsea was responsive and overall just fantastic with my service. She needs a raise by how personable and attentive she was during my service. She was in constant contact and made my experience A+.

J
3 years ago

This is the only place I will buy vehicles from no...

This is the only place I will buy vehicles from now on. They go above and beyond to get you what you want. This level of care and devotion doesn't stop once you drive off the lot either. Their service department is top notch as well. My wife actually enjoys taking her vehicle in for oil changes and services because of just how caring they are. Nowhere else have I purchased a car and actually felt like I got too good of a deal. The only gripe I have is that they do not carry many 370zs, but that is the case at every Nissan dealer I've gone to, and Capital Nissan has expressed they would keep an eye out for the car I am looking for. I have no doubts that they will find it and make me even happier than I am with them now. Check them out if you're in the market for a new or used car. You will not be disappointed.

M
3 years ago

I last minute needed an oil change for a trip I wa...

I last minute needed an oil change for a trip I was going on and Capital Nissan of Wilmington got me in right before I was leaving! The lady who assisted me, Rachel Brisson, made my experience so easy and quick! She was very informative with all of my questions. They also have complementary car washes and coffee which is an awesome plus! Highly recommend!

N
3 years ago

Went to test drive a Frontier and wound up buying....

Went to test drive a Frontier and wound up buying. Price was right, hardly any negotiation. Friendly no nonsense staff....Definitely a go to auto dealer..!!

Additionally, We just purchased a 2019 Manual Frontier. We wouldn't go to any other dealer. David Kelly, our Salesman, asked 5 or 6 questions as to what we were looking for. We test drove what they had on the lot and we both decided if the price was right we'd pull the trigger to buy the truck. Price was awesome, they found a truck a few hours away and sent people to pick it up for us...Capital Nissan is the only Dealer you should visit for all your driving needs.

L
3 years ago

Just had my first service at Capital Nissan. The s...

Just had my first service at Capital Nissan. The service package that came FREE with my new Nissan Rogue is great! ALL my oil changes are free for lifetime as long as I do the scheduled maintenance. What a deal! Rachel and all the staff were fantastic. They have comfortable seating with the best coffee and shuttle to take me wherever I may need to go while my car is being serviced. It was a 5 star experience for sure!

V
3 years ago

Will never trust this dealership again. We have a...

Will never trust this dealership again. We have a college student (female) that needed her car looked over. After a list of what the dealer said needed to be done, the go ahead was given with the communication that this was a 19 year old female and she needed to be safe on the road. After having the car for 3 days she got it back to come home. Home was a 160 mile drive. Half way home her transmission went out. She was able to get it to an Autozone that filled it with transmission fluid as the fluid had leaked completely out. She then drove it to another Nissan dealer. Communication with Nissan Capital began at the time she got stuck out in booneyville. The people we talked to over the weekend suggested that something had gone wrong with the transmission line they installed or that the flush may have caused problems. The dealer that she drove it to did an inspection and told us that they thought the work on the transmission was faulty and that it caused the transmission to go. Nissan Capital wanted to give us deals on replacing the transmission. We had the car towed home and had a car repair that we trust go over the car. They also felt the work was faulty and that what had been done to the car was not correct for the problems it was having. Nissan came back saying we told your daughter that she may have problems with the transmission. What???? You tell a 19 year old girl that your car is good to go but you may have problems so beware. This after she paid $1600. It cost us $250 to tow the car home and $3500 for a new transmission. The original charges were disputed and Nissan would not credit for the transmission work because my 19 year old daughter had signed the paperwork and the work was paid for. Will not trust this dealership to take care of my daughter's car and jeopardize her safety again.

T
3 years ago

I was very pleased with the service I received. Th...

I was very pleased with the service I received. They were able to solve the problem that I had with me vehicle. Kaitlyn especially was a huge help in the service department. She called and kept me updated with the details going on with my vehicle. I appreciated her!

V
3 years ago

Originally, I provided a one star review for a ser...

Originally, I provided a one star review for a service appointment. It was because I noticed a small amount of damage to my front bumper and felt very confident it was the dealership that was at fault. When I complained, the dealership explained that they were equally sure it wasn't them. Stalemate!
One or two days later the problem reached the ear of the service manager who promptly contacted me. After reviewing pictures, but still believing it could not have been them, they said a happy customer is more important that pinpointing blame. They fixed the vehicle at their expense (even provided a loaner).
Many dealerships talk customer service.....Capital Nissan backed up their talk with action.
The 5 stars is not just for the work they did, but the speed and commitment to quality and customer satisfaction. If that's not what loyalty is about, I don't know what is!

a
3 years ago

My service advisor, Johnny McNeill, was so attenti...

My service advisor, Johnny McNeill, was so attentive to resolve my issues on my first visit that I will not go anywhere else. Even the dealership I purchased my vehicle at was not this kind and thorough with my maintenance. They care about the customer at Capital Nissan and that sets them above any other in the car business.

G
3 years ago

Although recalls can be inconvenient. Capital Niss...

Although recalls can be inconvenient. Capital Nissan and Ken Hall explained the process, provided a timeline and even gave us a rental while the parts were on order. My husband and I are very appreciative!

G
3 years ago

I made the mistake of purchasing my vehicle from t...

I made the mistake of purchasing my vehicle from them in 2016. Since that time I am getting phone calls that won't stop. They are relentless. Even when I have been polite and asked them to take me off the list, nothing changes. I really just want to block them, but I can't seem to.

Follow up to response: No, you are not "checking to make sure everything is OK", you are calling me to ask me to trade in my vehicle. Every time! You use the same line. And once a representative even said "it's America you have to get a new car even if you don't need it". You guys are the worst. I love my Nissan hate my customer service.

R
3 years ago

I would like to thank Capital Nissan for hiring Mr...

I would like to thank Capital Nissan for hiring Mr. David Kelly. I had a wonderful experience with him on 08/29/16. He took his time with me. He didn't rush me or lead me into purchasing a car just for the sake of making a deal. He listened to me to find out what I needed. He patiently and professionally guided me into making the best deal for me. THANK YOU MR. DAVID KELLY!!!

S
3 years ago

Super friendly and helpful staff. I feel that even...

Super friendly and helpful staff. I feel that even after I bought my car, they still strive to make me feel like my business is important to them. They were just as great as when I was first buying my car.

B
3 years ago

As a recent law school graduate with hardly any cr...

As a recent law school graduate with hardly any credit established, and little to no income, the odds of obtaining a reliable form of transportation were slim. I searched all over town for dealerships who understood my circumstances, and would work with me to establish credit , and keep my payments low. After searching for about a month, I had all but given up on getting a car until I discovered Mr. David Kelly and the Capital Nissan family! Mr. Kelly was extremely welcoming and walked me through each of my options for purchasing a vehicle. He educated me on vehicle finance, payment schedules, and much more. He, and the Capital Nissan family, made the car buying experience fun and educational. I felt as though he truly had my best interest in mind, and was as concerned about my finances as I was. After a few short hours, and some hard work from Mr. Kelly, I am proud to say that I drove off the lot in a brand new 2016 Nissan Rogue!! If you are in the market for a quality car, please go visit Mr. David Kelly at Capital Nissan.

Capital Nissan of Wilmington

Capital Nissan of Wilmington

4.4