Caisse d'Allocations Familiales des Bouches du Rhône Review

1 star required ...

Incompetence pronounced !!
He does not even notify when he misses documents
the phone app is to throw in the trash
No use except to confuse people's minds

impossible to send them documents
otherwise than by mail the mail does not exist

In addition, he loses the documents

10 days by post for a courier,
And 7 days to scan a document at home never seen !!!!!

Even the post office does not believe it

And obviously impossible to go see their schedule.

No effort on their part for anything
Especially on the phone.

A pitiful service from the French administration once again to assist students in difficulty
Always the same ones who drink

Today I had Marvin on the phone and he was very kind and helped me with my request. Before him I had an execrable person ... I would like to thank him and I recommend Marvin who is adorable.

Rarely seen so much incompetence, a negative note would be appropriate for them

Worse than degrading management both on the phone and in the front desk

After several calls, emails and more calls, still no response from them it is clearly unacceptable that the lines are busy during this complicated period I understand, but when I am advised to send an email to have a more answer fast and that even after its still no response, it's shameful !!!
Especially when the CAF in question does not respect these commitments since the month of October with almost 700 to the key ...... so a rotten note for a rotten service because I suppose that a visit without appointment does not will not be tolerated so if this is the case I would like to take one either by email or by phone, to the person concerned in the caf who will see this message, I await your calls thank you in advance

I only put 4 stars because the hours are limited, but otherwise the staff is very good, very professional and welcoming.

Decla of premium of activity not registered on their site whereas I have the proof of the contrary,, I even have the screen copy and confirmed by 1 tek advice. Worse, they / they have outright remove the .. 28 .. It is DELETE and totally illegal! In short beware or change cash. It will be a criminal complaint. These people have a "serious pb" and seem to have "orders" !!

They have a lot of work and the administrative system is very long. More than 3 months for all requests. I do not blame the people who work there but the administrative system that does not take into account the workload and prefers to save money by not hiring enough people. France is a first world country but I went to third world countries, and the administrative system is much more advanced. In any case the staff is nice and patient. Thanks to them.

15 minutes of waiting at 6 cents a minute and after finally being able to ask my question I am told that if he has the answer he will call me back (because we know they always call back ...). when I ask him if he doesn't have the answer "in this case we will have to do a forcing. I can't help it, it's the procedure. Goodbye madam he hangs up.
What courtesy, politeness, helpfulness ... for a file that should be settled for 5 months !!!!

Unable to get a contact online, despite having renewed my call 5 times. I do not fit into any of the voicemail categories.
Unable to connect because I am not a recipient, but a lessor.
PLEASE: HOW DO I HAVE A CONTACT?
Thanks in advance ! Clt

I just had a person on the phone, not concerned, not kind. We understand why there are inscriptions at the counter of the caf: "please do not insult the staff". S.V.P. realize that you are at the service of recipients, who work, contribute, and deserve no contempt. If you worked in the private sector you would not allow yourself to be so careless and disdainful, as you would soon lose your job.

Simply ashamed that we can not change the contact details during a physical appointment I took this appointment so that they help me in my steps and I am told to hold papers and it will be necessary to resume an appointment it would be necessary that the caf is updated and that during an appointment we can help us in the administrative procedures other than by giving us paper I cannot connect to my account if I have not filled in it is paper , call them it's more profitable for everyone

We plu. To access it by if we take an appointment ok again they should answer

Impossible to reach them by phone .. What to do when you have a job with staggered hours .. The French administration ..! Help..!!!

Imoossible to contact. My partner touches the aah, she is unable to work, we are both students and since we moved there 5 months, we have not touched anything. We call to be hung up on the nose, we go directly to the place so that we can not provide us with an answer and the same goes for emails.
We no longer have savings and we are unable to pay our rent or even feed ourselves. A shame !
Leaving two 20 year olds in such a situation is amazing!

I would like to put 2.5 but I can not suddenly I rounded up to 3. I am a student and the fact that they are closed 4 days a week beh it makes it impossible for me to go there because of my school hours. Maybe add an additional opening day that would be nice ...

I find the security agent pleasant for me who helps people who have difficulties, there is nothing hard, long live CAF d'Aix

Totally agree with Joelle, these people often respond to the side or even mm do not respond clearly to an AS including ... My file has been reviewed 2-3 times down, because they "invent" numbers then after you take back the money the following month without word piper at the last moment and not on the following month ... no on the current month so q you are the 25 or 26 of the month! Amazing! I think it's not legal to go back so far if we're at the end of the month. Everyone has a budget! If we cut half their salary without warning at 3-4 days from the end of the month, what would happen? Disconnected from the realities and the limit of the "scam".

Poor telephone service and incompetence regarding the information expected therefore obliged to move to solve problems in the middle of the examination period
In the center: too few staff, 2 hours standing up, in the room nauseating smell, clean limit!
welcoming staff but overwhelmed by poorly treated files! Poor people !
Incredible but true

Very bad experience the magrebine made up like a dragon welcomes this grows everything allowed with its haughty side, it should be fired.