Byrne Ford Review

Meet Naomi Hutchinson who purchased her Ford back in 2014. This Ford has the dreadful powershift transmission that shudders, Jerks, slips and has a mind of it's own. It runs a duel clutch manual gearbox which is Automated.

Naomi purchased this vehicle from Byrne Ford in Kedron and has been trying to get a resolution with her vehicle but to date has not been able to get a result.
Recently Naomi contacted myself to try and help get a resolution it is in my opinion Bryne Ford sold this vehicle to Naomi knowing about the issue's with these vehicle's at the time of purchase.

The vehicle in question was reported as having problematic issue's at the 3,000klm service and was informed at the Geebung Byrne Ford service Centre that the vehicle needs to learn your driving style.
Naomi was informed that it would get better and was informed that if the problems continued they would re-work at the issue in six months but assured her that there old not be an issue and Naomi took their word for it.

The problem here is Ford Repair shops are supplied TSB'S technical service bulletins by Ford Australia they are very aware of the problems and are giving customers false hope.

I have previous correspondence from a dealership involved in an Neat case admitting that it is a manufacturing defect.

The Clutches on Naomi's vehicle have now been changed twice also including the selector fork that has seized on two occasions.

Byrne Ford at Kedron has recently had correspondence from Naomi and requested a full refund under the consumer guarantees and have verbally refused a refund.

furthermore Byrne Ford had Naomi's vehicle over the past two day's replacing the clutches and selector fork and seals.

Bryne Ford received an email yesterday morning rejecting the vehicle under the consumer guarantees under the section that they have not been able to repair the vehicle within a reasonable amount of time after a number of repair attempts.
Byrne Ford has refused to acknowledge that Naomi is fully within her rights to do this and sent an email requesting the return of the loan car and that Naomi was to pick up her vehicle.

I spoke with Bryne Ford yesterday after leaving a number of messages for the dealer principal,but to my surprise well not really it was not the dealer principal that called me back.

It was quite an interesting conversation but what really opened my eye's was when I mentioned that they fail to recognize the fact the vehicle was rejected their reply was we don't have too.
Here is a perfect example of a company that disregard's that there are laws in place they need to comply with it's call Bryne Ford wait for it Australian consumer laws.

Well Naomi picked the vehicle up yesterday afternoon and was told again that she needs to allow 1,500klms for the car to settle in.

It was also previously asked they supply the old parts to Naomi well guess what no old parts were supplied and the vehicle still drives the same as when it was dropped off.

we do have a little good News all correspondence with the dealership was also sent through to the chairman of the ACCC Naomi has been contacted by the inforcement section of the ACCC to look into this matter.

i do hope something is done about these car company's and dealerships who think the Australian consumer law does not Apply to them.

Then again that why we are here to keep them honest as Ashton says from Destroy my jeep stay tuned on this one guy's we are not going to let this one slip away.

#lemonvehiclesinaus #destroymyjeep #lemonlaws4aus #imadeamistakeiboughtalemon

Very happy. Reasonable ticket price reasonable trade in bent over backwards for me. Well oiled machine from walking in for a test drive to taking delivery. Will be back. Highly recommended. Ignore the fake profile reviews.

Not sure why Byrne Ford have so many bad reviews , maybe just nasty competitors....
I personally received amazing Sales service from Anthony , he went above and beyond any car salesman I ve ever dealt with .... great trade in, put all the extras I wanted on the new car, communication was really fast and nothing was a problem ...
I will trade my wife s car next through Anthony at Byrne ... thanks also to Selina and Brett in After Care and Finance ...
Awesome team highly recommend

Picked up a Ford Everest today, couldnt be happier!

Anthony helped us through the sale and was excellent. Never felt pressured or uncomfortable, he is a genuine person that is more than willing to help you.

Mrs wasnt able to go to the yard to view it so he took me in the car, over 25 mins each way, so she would be able to check it out. That is awesome service that you dont see at many places.

Highly recommend Byrne Ford as a result. Excellent work guys!

I sent Byrne Ford a message on a Friday night enquiring about a new Escape Trend I had seen advertised on the internet. I received a phone call from Martin first thing Saturday morning asking how he could assist me? He gave me lots of information on the car I was enquiring about plus gave me some other options and models to consider. Not once was he pushy and trying to get a sale straight away, I never once felt pressured. We had a car to trade in but lived 4 and a half hours from Brisbane, no problem said Martin, just take some photo's and email them through and I'll get a valuation done. We decided to go ahead with a demonstrator Escape Trend AWD diesel and Martin put us on to Benny from Finance who gave us an unbelievable finance package. Next we had a call from the lovely Selina the after care consultant who suggested (only suggested what she felt would benefit us after asking a series of questions about our lifestyle etc) some after care products. Selina absolutely went above and beyond in assisting us and assuring us that our car would be in as new condition as possible when we collected the vehicle. She took photo's for us of the car and pointed out any little imperfections on the paint work and liaised with the Pre Delivery Manager to ensure we were happy with the final product, which we absolutely were, the Pre Delivery Department did an awesome job. All in all I could not fault the service from Byrne Ford, they treated us as if we were purchasing their most expensive top of the line Mustang! They were always available by phone and email and were very prompt in their replies. I would have no hesitation in buying from Byrne Ford again and also would recommend them to all our family and friends.

My experience with the salesperson Josh Wilkinson was horrible. He is the kind who would kill to sell something. Extremely dishonest and liar about everything. I don't recommend to nobody buying cars in this company, its not worth all the stress and headache they give to you.

Friendly staff that are willing to go the extra mile for their customers, great cars and a large range to choose from.

This review applies to the Byrne Ford Kedron Servicing Department on Glentanna St.

Complete and utter lack of any customer service or interpersonal skills by staff. Was treated with short and rude responses from the moment I arrived to have a problem with my car diagnosed and repaired.

Fault was diagnosed as a fan issue and they wanted an astronomical sum of money to replace it. When I baulked at the price they treated me as if I was a fool to question it and when I told them I was taking it elsewhere to be repaired they forced me to sign a hand scrawled waiver stating "we told him not to drive it, it could overheat"...(that's what overheat warning lights are for haha).

They ended up charging me $144 for the quick fault diagnosis, for which they gave me no formal write up of the issue to take to my other mechanic... so essentially $144 for a particularly salty man to tell me "it's the fan".

In the end I took it to another mechanic and had it fixed quickly and with new parts for literally less than half of their quote...thanks for nothing Byrne Ford

Great helpful team fantastic deal well done I'll get my next car here also

Bought a 2012 Nisan Maxima off them . And will never buy anther car off them again. came with balance of new car warranty. Got it serviced with Nissan. In that time we got a letter stated that the Use car warranty has been Cancelled . it was due to be serviced in January and we got the letter in December.

Will never buy a car off them again . Was told after a email that it was fixed. and we got a free service. Had the use car Manger call me and talked to me like i was dumb. Because i stated we had a free service .

Public dont go to them.

After this matter, I have removed the Byrne ford Sticker from the back of the car as well as the Number Plate Surround. I can see there has been a small hand full of happy customers 3 i can see, Must be just dam lucky.

every time we go to the service team at geebung, I really feel like they hate us, but hay...not owe fault. you cancelled the warranty with no course at all.

Bit hesitant when I saw other poor reviews but I received great service here. Hell of a lot better than Nova Ford at Caboolture which I won't use again.

We bought a Ford territory from Brett the Manager in late 2014, and we could not be more impressed . He went out of his way for us.
Many Thanks BYRNE FORD
DARREN AND KIM FLEMING

Got a great deal here. No messing around we just quickly got to a price we were both happy with then organised the sale. Peter was friendly, professional and gave incredible personal service. Excellent car buying experience.

These Blokes have been wonderful, excellent service have bent over backwards to help out we have purchased 4 cars from this team would recommend them to all of my family and friends, my next 2 sons will follow suite and get cars from this team.

Very happy

Just got my car today. The guys at Byrne Ford made the process so simple and transparent.

I called about a Toyota Camry on sale in this FORD dealership. I spoke to a person called Le. Typical car salesman behavior, when he found out I didn't like the deal he was offering, he got a bit rude and start pushing too much. They are only good until they know u will buy otherwise they will show u the real colours.
People like him give all car salesmen a bad name.

No surprise to see so many poor reviews. This dealer is as bad as it can get.
Was lied to about the cost of "fixed price" service. Lied to about how long it would take. Lied to about extra work being done. To top it all off the service manager ("Dwayyyyne") who is obviously an untrained individual with no idea about much in general let alone about dealing with customers, then decided to abuse and threaten my wife when she dared query why everything she was told by them originally was suddenly being changed.
What a pathetic bully to try and intimidate a 5'3" 47kg woman. Wonder if he would have tried the same with all 6'3" and 96kg of me.
This whole experience has left such a bad taste in my mouth that after a lifetime of brand loyalty i will now never have anything to do with the Ford brand again.