Burt Toyota Reviews

The buying process was really smooth, Joshua Mooney handled every thing in a professional way, no hassles. I got the deal I was looking with normal conditions. I had scheduled an appointment and it was right on time which I like. I have many years buying Toyota so I trust the car, sometime is difficult to trust the dealership, but on this case I feel very good about Groove Toyota.

Ed and the guys did a great job! Thank you guys so much!

Youcef smail was a helpful sales man informative and attentative he gave us a good car

We ve had an incredible experience at Groove over the past couple of years, we greatly appreciate the entire process and our service manager Adam Poole is fantastic. Thanks guys for taking care of us, my Tundra is the best.

Sam Lyons is the man to talk to at Groove. A navy vet and an very strait forward salesman, he came out of the gate with the strongest offer in the Denver metro area of Toyota dealerships and stayed in front. The Groove experience was top notch and the fastest I have ever purchased a car. Very happy with my 2020 Taco

My wife and I recently purchased a new 2019 4Runner TRD Pro from Austin at Groove Toyota. I have purchased quite a few cars over the years, and this was without question the smoothest car buying experience I have had so far. Austin was easy to work with, helped us to decide what we needed, and gave us plenty of information and we walked through the final parts of the process. He ensured that we got what we needed, and even took the time to ensure that the car was cleaned, prepped and ready for us as soon as we came out of the door from signing the final paperwork. At no point during the process did it seem like he was trying to sell me a car. He was just helping me get what I needed. Extremely friendly, no pressure, and we were out of there in just a couple of hours. Will definitely recommend him to my friends looking to buy a 4Runner or Tacoma in the area. We even drove 45 minutes just to work with him from our home north of Denver. Thank you Austin!!

I work at Bighorn Automotive in Parker. I ONLY use Groove for parts when possible. The whole Groove team has always been great to me. I must say that Jose in parts is out of this world. He has always done a great job for me but just this last week he went well above and beyond to help me with an issue. When you are done screwing around with other dealers go with Groove.

Had a great car buying experience at Groove thanks to Byron Fludd. We kept in touch for a few months until I was ready to come in and he never pressured me and did his best to get me in a RAV4 for the price I desired!

Tommy was very personable and made my lease at Toyota much easier than I had previously at another dealership. He was up front with all costs and about my trade in/what was owed. My other family members are coming back to purchase new from him! Thanks Tommy!!

Extremely happy with my Truck, but not the after care of Groove as a dealer, my warranties and other coverages were some of the worst I have ever dealt with. The service dept attempted to turn me away due to not having an appointment, after calling to ensure a drop off oil change is fine. Loads of small continued customer issues I hope they solve for the future.

Very nice customer service. My family and I really enjoyed the service and we're glad we got that car from there. I'm very happy!!!

I came in last Saturday and looked at a 2016 Chevy Impala. I worked with Eric L. And he was not pushy at all. He made the experience very easy, and went above and beyond to get me the best deal possible. He was patient and never seemed to get tired of helping me even though I was there 5 or so hours. I then met Lucas who helped me with financing and finding the best rate for me. They got me into s beautiful car. I thought they would try convincing me to get another car or a Toyota specifically because it was mainly Toyota s but they saw that I loved that car and did everything to help! I have a 5 year warranty as well all for lower than I expected to finance! Thank you Grove!

I found Groove Toyota after needing an oil change and Mountain States being booked for months out. Groove got me in and out and doesn t ever find issues that they could charge extra for. They came today to pick my car up from my house bc of covid and were on time and made it super easy. I often will go there and expect them to come up with major car issues and am always surprised when everything is fine. As a woman we all know the deal when you take your car in. All of a sudden the engine fell out and the transmission fluid needs replaced. As an experienced car maintenance person I have had to make car mechanics show me the issue. One time a mechanic showed me my transmission fluid after telling me it needed to be replaced and when I asked him again he said it was actually fine. This never happens at Groove toyota. They don t treat women like they are fools. I also am never at the auto shop longer than an hour or so for an oil change. So timely and easy to work with. I highly recommend this place.

Delmar was great. Pleasurable gentleman with no high pressure sales tactics. He works hard for your business and will fight to get you the best deal. Kept his word with getting some things done after the fact and was easy to get in touch with. (Even after the deal was done!!) I highly recommend Groove and especially Delmar!

Update, The service Dept is a disaster. I would buy here and run to Stevenson for service thereafter.

We leased a car. Michael Kurtiev helped us along through the entire process. He worked with us to ensure it fit into our budget. Mike is quick and responsive, easing decision-making. We are very happy with our new Toyota.

Lucas was just great, and so was everyone else I dealt with at Groove. Definitely the place to buy your next car !

Great dealing with Larry Lewis. Very patient as we test drove and considered options over several weeks. No pressure and negotiable.

I had the pleasure of working with Zach Vose last week at Groove Toyota when my Saturn of ten years decided to give out on me. I knew immediately I wanted a Toyota because they are built to last a lifetime. (RIP Saturn) Zach provided the best customer service and helped me with an informed decision about my car. He didn t try to upsell or scam me and I walked away with a certified pre-owned RAV4...the exact car that I wanted to look at and buy when I came in. I highly recommend you head to groove and ask for Zach!...he s the best car salesman I ve ever had the pleasure of working with.

For service on 7/7/17 Matt Bogle from the Service department went above and beyond to get me taken care of. I have worked with him for several years and it is always a pleasure to work with him. Matt will go out of his way to make sure the customer is satisfied. I would recommend Groove service to my friends and family.

Macy Marsh was my sales associate and was extremely helpful and courteous. Josh in financing was very quick with the paperwork. I would recommend going through Groove Toyota if you are in the market.

Car buying is rarely a fun experience when you get down to negotiating costs and payments- but Abby at Groove Toyota far exceeded expectations to make the process seamless and stress free.

Abby was knowledgeable about any questions we asked comparing vehicles, and she wasn t afraid to be honest and pause to find some of the more in the weeds answers if she wasn t entirely sure- which I think only happened for one question after everything we threw at her.

We were given fair prices, which she and the finance team made sure to include any bit of financial help possible to get us the best prices without having to haggle. There was no hidden costs, everything was up front and easy to follow.

Highly recommend using this Toyota if you re shopping in the Denver area! And go see Abby! She s phenomenal! We wouldn t have left happy without her!

On June 23, 2020, I purchased a 2020 Toyota, 4 Runner, Limited Edition using the USAA CAR BUYING SERVICE. The buying service suggested the average savings using the service was $4000 off the MSRP/Retail price. Groove Toyota sold the above vehicle to me at very near the $4000 discount. Larry Lewis was the Groove Toyota Sales Associate who assisted me with the purchase and his service was exceptional with the sale, explanation of the special features of Toyota 4 Runner, Limited Edition, and assisting me to drive the vehicle home after the purchase. I certainly would consider purchasing another vehicle from Groove Toyota using the USAA CAR BUYING SERVICE.

Groove is awesome! They gave me a great deal on a sweet 4Runner. Thanks to Lucas, Macy, and everybody else at Groove. Y'all are the best!

First time buying a Toyota and Karen Anderson was a fantastic person to work with. She made every step of the process seamless. Everything was organized and I never felt stressed about buying a car. Sam Lyons was great to work with as a financial manager, he explained every thing in detail to make the paperwork easy to understand. Ed Bailey who referred to me Toyota who is also a mechanic there also was very work conscientious and helpful when adding on extras for the car in the mechanic department. I would highly suggest anyone thinking to buy a Toyota to work these 3 individuals to make car buying experience a fantastic one.

A little while back, I purchased a Mazda CX-9 at Groove Toyota. The agent who helped me, Hamid, was very professional and patient. Choosing a vehicle can be stressful and he allowed me to take my and his time in exhaustively checking out and testing all of the features. After finally deciding on the car, I remarked how painless the buying process was.
It has now been several months since the purchase; I waited to write this review to see how the vehicle performed over time. It has been reliable and an overall great purchase.
Thank you Hamid.
Josh

Just bought two vehicles from them. Macy was extremely helpful. Gave me the vehicles l wanted, along with the interest we wanted. Will definitely go back for all my vehicle needs. And will for sure recommend to others.

When I first arrived with my partner, there was no one to greet us and it took a minute or two for any one to even come out and find our needs. As we spoke to the sales rep about our needs and wants, he didn't seem to be paying much attention and more just wanted to get us into a car. After giving us a car to look at (simply look at, not drive though) he then went to run our credit and do an appraisal of our current car (a car that is less than two months old) and then disappeared without any more help to us.
After looking at the only car he recommended and then walking their lot, he sat us down to talk about the numbers he came back with. He barely told us anything other than the numbers and how much they felt our car was worth (which was almost 10000 less than we felt it was worth), he basically said that we could take it or leave it and didn't seem at all concerned with how we felt and even less concerned that we just left. After our last car buying experience where the sales rep did literally everything in his power to not just get us approved, but to get us approved at the lowest rate he could possibly find, I found it insulting how little the rep at groove toyota did to even get us a rough estimate of the best numbers possible, and then tried to pass it off as "it's better to expect higher than what you actually will get, than to shoot too low and then have higher payments"
While this is true, it doesn't apply when the numbers he comes back with are completely out of the range you had previously discussed.
This is the second bad experience that my partner has had with groove toyota and I personally don't want to repeat the experience for myself. Both of us feel that we are slowly losing faith in a brand we've loved for years because of this dealership and I'm not so concerned with not buying toyota from here on out.

I just bought a new 2020 highlander hybrid from Groove. I absolutely loved working with Macy. He made everything quick and easy with no added pressure!

Excellent experience leasing 2014 4Runner from Lucas at Groove - great customer service, knowledge, demeanor, great experience all around - thanks Lucas (and Yusef, who is also a great guy)

Dave

Huge shoutout to Jessie Marker! He was the best Salesman I ve ever worked with. He took the time to listen to what we wanted & didn t rush to just throw us into a vehicle. We are very pleased with our experience today & if anyone is looking for a new or used vehicle Jessie is your guy!

I would like to Thank Paul Lips and the rest of the Toyota crew for making my car buying experience a great one. Thanks for working with my budget and time and for making my first car buying experience amazing and I will refer family and friends to you

This is the place to get your Toyota. Everyone from the lady at the front desk to the Sales Manager are amazing. I m really happy with my purchase. Austin LeBlanc is your guy if you want to get your Toyota of your dreams. He answered all my questions, he was so professional and kind. He took all the time to make sure I was getting a good deal ( which I did) and kept me updated on how all the finance process was going. Austin made my purchase experience the best. The manager Michael Hall rocks ! He gave me a tour and introduced me his personnel. I felt welcome and well treated. I will definitely recommend all my family and friends get a Toyota at Groove Toyota Englewood. You won t regret it! Thanks so much guys! I love my new Toyota.

The salesman Johnny was outstanding and the entire experience from start to finish was excellent.

Friendly staff, nice facility and got me a great deal on my new Tacoma!

Terrible customer service. Won't call you back when you have an issue, won't assist with any warranty issues. Do not recommend.

I brought my old beloved tC to Groove for some high-mileage maintenance and a few other preventative service items. Adam Pearson got me set up and was respectful through the whole process. We got the price and services locked in with minimal need for review or coupons, and I am now a converted happy customer. I'll be back to Groove for ongoing maintenance moving forward. Thanks Adam and Thanks Groove!

Zach Vose is such an amazing salesman!!! I recently purchased my first vehicle from Groove and he was the perfect guy for me. He did not pressure me and explained everything in simple and straight forward terms. He was very honest answering my questions and didn't mind that I took a few extra days after the test drive to fully consider this major commitment. He even checked in with me a few days after my purchase to make sure everything was still great! I can't say the same for the finance guy (Richard?). He was somewhat rude and condescending toward me. As I stated this was my very first car purchase and he pitched me an extra 5 year warranty package that would have added a lot more expense and time to my loan than I had anticipated. I called my sister to ask her opinion about it (she's 10 years older than me and has purchased multiple vehicles, house, boat, etc). When I declined to purchase the extra warranty, he said, "I hope your sister is going to foot the bill when something happens to your car" in a very condescending manner and proceeded to act angry and disappointed during the final portion of the paperwork. He even made repeated comments about it when I was signing other paperwork for the vehicle not pertaining to the warranty. I understand it is his job to sell these extra add-ons but I didn't appreciate how I was treated as an unintelligent and inferior person for not wanting the extra warranty. Regardless of this, I loved Zach so much I still give Groove 5-stars!!!

Hunter Scott was so kind and made my visit to Groov Toyota amazing! Hunter was patient with every question I had and answered them all with knowledge and honesty. He was polite and courteous with all customers he interacted with.

Very disappointed in this dealership. I test drove a car on 12/15 and planned on purchasing it. Made an appointment with a salesman to come back the following day to purchase the vehicle. I then show up for the appointment and am informed the car I was planning on purchasing (which I came for a specific vehicle they had in stock) was already sold that day. There was no attempt to reach out to me via email informing me the car was sold. So I basically wasted my time driving 30 minutes to the dealership to be told the car I wanted was gone. Very dissapointed in the lack of communication and how this was handled. Everybody was kind and polite, however this is just bad business. I don t plan on doing business with them, and would recommend that you avoid them at all costs, unless you like having your time wasted.

Nice customer service. Scott been very helpful. Thank you

Matt Nemetz worked to set me up with my dream car. He answered all my questions and provided ample feedback when looking at 2020 Hybrids. Definitely recommend Groove Toyota!

I had a great first car buying experience at Groove Toyota in Englewood. Cristo Perales was the sales representative that took care of me from start to finish. When I first stopped by Groove, Cristo understood what type of vehicle I was looking for and in no way pressured me into buying a different vehicle. The Sales Manager, Ben was a great help in holding the vehicle an additional week, and offered me a great trade in value that I couldn't say no to. When I first saw this car I was a little hesitant because it was filthy. They normally don't show cars prior to detailing them, but after insisting, Ben & Cristo made an exception. There were multiple coffee stains, funky odors, and miscellaneous interior/exterior damages, but it ran like a dream. Karl was the employee that took charge in making this show room ready, and I couldn't be more impressed on how it turned out. THANKS KARL!! When it came to holding the vehicle & financing options, Sergio was on top of everything. I was in a time crunch, and he was able to get me in and out in a time sensitive manner.

Due to Cristo's thorough follow up and great salesmanship, I was glad to give my business to GT. All in all, this Groove location has a phenomenal staff that provides a welcoming atmosphere and goes out of their way to make sure the customer is 100% satisfied.

If I could give 0 stars, I would! I have never been to a more disrespectful dealership. We made an apt to come look at a car and the salesman (Jason) said he had everything ready for us. We drive 30 mins to get there and find out he had left and after 20 mins of searching, they couldn t find the keys. After they had the keys made, we arranged that we would come buy the car. On our way to the lot, we got a message that the car had been sold! That is terrible customer service, dishonesty and disrespect! I would highly recommend going elsewhere!

Go see Dave Farley!!! He is the BEST! He helped me find my 4Runner TRD off road WITH a sunroof in the exact color I wanted (a hard find). Extremely professional, patient and responsive! I couldn t be happier with the service and my new car!! THANK YOU DAVE!!!!

6 stars all the way. Karen Anderson was amazing she went out of her way to take care of us made us very comfortable. Ali got us a great apr and killer deal overall.
Edward Bailey is the best mechanic you could ask for. (Careful... he's awnry)

Dan did a great job getting me set up with my new car. They didn t have what I was looking for, but Dan and Joe worked with me on a deal to get a better car than what we came in to buy. I would definitely recommend them to anyone.

As a first time car buyer I would highly recommend buying a car from Groove Toyota. I recently purchased a 2021 Toyota 4runner and the sales staff was amazing. Patrick made the process very smooth. He was super professional super nice. Patrick and Kyle are an A+ team I cant thank them enough for what they did for us. The worked with us and made sure we were comfortable with our purchase I will be retuning to Groove Toyota for the future purchase!! Highly recommend going to Groove Toyota and ask for Patrick!
Thank you guys!! A+++

Best experience in getting a car from Tommy Nguyen. I'm happy with my 4runner and extremely thankful with Groove Toyotas and Tommy's cooperation! Great customer experience and couldn't ask for anything more.

Kyle Hartman was outstanding to work with. With a clear, honest and informative approach from start to finish he made the process of making one of life s most important purchases easy and stress free. Highly recommend Kyle and his dealership for anyone interested in a Toyota.

I found a car I wanted to look at on my USAA car buying app that was located at Groove Toyota. I scheduled a test drive for that night. My sales guy was very hard to talk to and during our test drive he kept yawning. He seemed very uninterested in selling me the car. I left that evening leaving him with a couple questions to get back to me with. The next morning by 10:30-11:00 I hadn t heard from him. I texted him and he said let me find out. I had a few more questions throughout the day, but on some he never answered. Nonetheless I liked the car and went back to show my family. I spoke with Brooks about my concerns with my sales person, this after I sent an email to Brooks with no reply. He jotted down my concerns and seemed to care. Test drove the car again and ended up buying it. That part was pretty painless.

However the next day I was looking at the Groove Toyota website the car I purchased was still listed in their site and the price had been reduced that day. How disappointing to see this the day after I signed the papers. I emailed several people about the price drop. I got a call from the internet sales manager and he apologized. He understood my disappointment.

Groove Toyota ismaking it right with me. It was an automatic price drop, but they understood where I was coming from and wanted to make sure I was happy with my experience. I appreciate them making it right. I would recommend this dealership.

Patrick was amazing. He helped streamline the car buying process so it was quick and painless. He did not pressure us at all and made the car buying process enjoyable! Sam (the finance guy) went above and beyond too. He secured an interest rate that was far below what we were hoping for making the car even more affordable. This is our fifth car purchase and by far the best. Thank you so much Patrick and Sam!

As a Service Advisor at another dealership it is hard to bring my car somewhere else, however I bought an extended warranty that has to go back to a Toyota dealership. I bought my 4Runner at Groove and it was the first car I had looked at. I live minutes away from Stevinson West and they couldn t get me in for a week for multiple times I ve tried to get in. I got right into groove. Stevinson tried to charge me $150 diagnostic when my warranty covered the exact same repair just opposite side at Groove. My loyalty will stand with Groove because they always take great care of me and appreciate that I know the business. Adam Pearson was awesome during my last visit. He got my 4Runner fixed up conviently and effortlessly. I will make the 45 minute drive from here on out because it s worth it!!

They bought my truck out right with out me buying a vechicle from them at a fair price, would definately go back.

I highly recommend Macy For your next vehicle purchase, I d give 10 stars if I could. He makes the car buying experience fun and stress-free and you can tell he puts your interests and needs first.

I had a great experience leasing my 2016 Toyota 4runner here. The sales people were nice, courtesy, and they stuck to their word. Management and financing made the numbers happen. Long story short, I'd definitely go back there again. Ask for Hamid and enjoy your new Toyota.

I have been servicing my 2015 Tundra at this dealership since purchase. I have had positive experiences until my most recent visit. I scheduled a 60K mile service ($495.00). I also had purchased a 3 year extended bumper to bumper warranty ($3,900) when I bought the vehicle out at end of lease about 6 months ago. When I dropped it off I asked that they look at two issues. #1 - low tire pressure indicator and #2 a loose inner weather strip on the driver side door. (I've had numerous issues with mouldings and weather strips on this truck since new). The service adviser, Scott, let me know that neither of these were covered under the warranty, They wanted $190 to replace the weather strip. I fixed it myself with by purchasing a $2.00 push in retainer rivet. They wanted another $195 to break down the rear tires and inspect the low pressure sensors and they may or may not be under warranty and potentially another $95 per sensor. I went to a tire shop, they read the codes, reset the sensors a viola...fixed! Very disappointed in there attempts to extort.

Dominic was great to work with and really took are of me. Zach in customization and Josh in finance are both stellar. Thanks guys.

A superb experience at Groove Toyota. Michelle Smith was simply outstanding in all regards. She was knowledgeable, patient, experienced, and professional - to name just a few wonderful qualities in a salesperson and human being. She, along with the manager Joe, had to find the right vehicle (a Jade Green Highlander with a factory hitch) and they exceeded my every wish in finding one and making it available. Sold! Having been in sales before, the great thing about Michelle is that she closed the deal without any issues - we were a team in finding the right vehicle and she wasn't going to be happy unless I was. It was genuine, and sincere. Speaking of which, everyone I met at Groove had the same attitude of service, from Michelle, to the managers, to Sergio in finance, all just embodying the 'easy' part of this car-purchase experience. Very many thanks to all for your work, with a special shout-out to Michelle. You were all appreciated. Best regards, John

This is my 5th car purchase, 3rd at this location.

By far the best streamlined experience to date.

Thank you Jack for your knowledge, honesty, and efficiently completing the sale.

Macy Marsh is the man to see at Groove. He is professional and amiable. Big props to Macy and Groove!

Had an issue, they bent over backwards to fix it. Very impressed.

Some dealerships are interested in making a fair profit and being a trusted part of the community. Some dealerships prioritize near-term profit over all else. This dealership is of the latter type.

I was just quoted a price $10k over MSRP b/c the vehicle is in high demand. Yes, that's the nature of supply and demand. But that's also price gouging and is not indicative of the kind of business I wish to patronize.

Showed up for my appointment (that I made two weeks prior) for a supposed 1 hour safety recall fix, they told me they didn't have me in the system, and the recall will actually take 3 hours. As if a recall isn't enough of an inconvenience.

Confirm your appointments ahead of time to make sure the incompetence of the people here wastes as little of your time as possible.

Outstanding experience with salesperson Ben Leftin at Groove Toyota.

Wasted 2 hours of my time to drive there during rush hour, called to confirm 15 minutes prior to the "appointment" the made with me to look at a car they'd already sold. When I got there, the person I was supposed to see never came, and the person who did show up knew nothing of the car I had arranged to see.

My husband and I just bought a car today from Groove Toyota and we had nothing but the best experience. Mason was a absolute pleasure to work with and he really catered to our wants and needs. We can t recommend this place enough - everyone was professional and friendly. Thank you Mason for a wonderful buying experience and getting us into a car we can utilize for years to come!

I just want to say how happy I was with Larry Lewis, we test drove a lot of cars that day and Larry was a big part of my decision to return to Groove Toyota. He did not pressure us at all and he was extremely patient with us. I would rate his service 10/10 and I even told him he was the reason we returned to give him our business. I even went as far as giving my brother in-law his business car, he is a big Honda fan but I think I've changed his mind and referred him to Larry when they choice to buy.

Fantastic! I had the pleasure of working with Chad Leach to purchase my new car. Chad was very responsive to my needs, concerns, and desires for a new car, and I could not be happier. Having lost my previous car in an accident, I was not expecting to spend my weekend car shopping, and he made the process fast and painless. As soon as I arrived, I received help from Chad, and he quickly got my all of the information I requested. He was very knowledgeable about the cars, and you can tell he really cares! Finance was quick and straightforward with Jose Boccia, and by the time we finished up, my car was looking great and ready to go! I also received a thorough walk through of how to use the features of my new car, and Chad even helped me figure out how to get my phone working through the system before I drove off the lot. I truly felt like a valued customer, and thanks to this experience, I am now the proud owner of a Scion iM!

Great experience at Groove Toyota! Delmar was knowledgeable, patient and efficient. He followed through on outstanding issues on time and as promised. Financing was straightforward and easy to work with.

I had the pleasure of working with Macy on the purchase of my 4Runner TRD a few weeks ago and could not say enough great things about my experience. Macy was super personable, low pressure & helpful throughout the process. It felt as if I was working with a friend not a sale person. Never would I have thought that buying a car would be so easy. Thanks so much Macy!!

Go see Ali Rafiee! He is thorough, considerate and communicates extremely well. Not your "typical" car salesman. Ali is easy going, wants to know what your looking for and expect from him and will deliver! He is an advocate for the buyer and communicates honest and openly. I love my new 4Runner, thanks Ali!

Nice family owned dealership with very competitive prices! Jessie M made the process very smooth and I was out the door with my new 4Runner a few hours later. Would recommend to family and friends.

Update- just got to the DMV and Groove did not send in the tax paperwork properly so I have wasted some time and a DMV trip. Will update once resolved.

Took our Prius here for service and they did a great job with it.

Over all, I had great experience in Groove Toyota. I just bought a Toyota Highlander from Them. I make a offer to all four Toyota dealership, and got a best offer back from Groove. My sale person name is Ali Rafiee, we e-mail each other for few time about the price, than I decide to call him during the final push. We agree on the price over the phone even before I even walk into the dealership. I love that, because it took my father and me four and half hour to buy a new Lexus RX350 from Stevenson Lexus three year old. It could be our fault when it took so long, since I didn't e-mail or call anyone before we walk into the dealership three year ago, but let's comeback to Groove. I put down a deposit of 1k for the first night there, and did a quick test drive into the lot since the car just come off the train that day, and everything was still wrap up, and no electric was working, because Ali said they still need to turn on everything tomorrow. The car only had 1 mile on it after I test drive it in the parking lot. So I spend about forty minutes there the first night, then setup a appointment the next day to buy the car. I don't know if Ali didn't give me back my driver license or I forgot over there, but I didn't realized I didn't have my license until next day when I am at Chase to open a Chase bank account since they said they will give me more interest rate discount if I open a Chase checking account and use the account to do a auto payment. I got good rate from Chase since I had over 800 in my credit score. So, when I walk in the car dealership the second time, I was ready to purchase the car. I talk to this finance manger name Lee Cook, and I believe he is good at what he do, and he thought I was going to pay cash for the car, but I explain to him that I got pre-approved by Chase, and Chase need my purchase agreement fax to them, than Chase will finalized the loan, and setup the closing at one of Chase local breach. I told Lee that Chase give me a 1.94% interest since I will get discount from open the checking account and the auto payment from that Chase account. Lee told me that they more likely can also match Chase rate at 2.44% since that was the rate before chase applied these discount on my auto loan. Lee also said they had direct connection with Chase auto loan and the few other bank and credit union, which I do believe him on that, but still want to get 1.94% from my per-approved Chase loan, so I spend next 15 minute on a call with Chase to confirm I will still get my rate and they will for sure cut me a check at closing tomorrow for my loan, so I can bring the money to the dealership. Lee said he can still get me the 2.44% rate and Chase might send me a letter later to reduce my rate to 1.94%, so he can save me a trip and time with Chase. I don't know if that's true or not, so I didn't do that way. I ask Lee to give a try to submit the loan on his side and using the dealership connection, if he can get me the 1.99% rate, than I will just use him. he finally try that, and Chase approve it on the spot, I think Lee said Lee didn't try that low rate first is because he didn't know Chase will approve it or not, but Chase did approve it, and I want to thanks Lee since he did save me lots time, since I don't have to do the closing and bring the Check back to the dealership. I think I didn't true Lee at beginning since I know the auto financing office is where they make lots of money from. Overall, I spend two and half hour between the two day at the dealership, and bought the car. I think dealership made little bit of money from me since I really got good price on the car, and didn't buy anything from the auto financing office. Thank you Lee and Ali

I'll admit I probably wasnt the easiest sale sam has had but he was patient enough to help see me thru my thinking process and with kristos help. I got to go home with the car I really wanted

Michael K. went above and beyond to make our experience exceptional at Groove. From helping us find the perfect truck within our budget, all the way through signing, the entire experience was seamless and extremely quick. I highly recommend Michael and the Groove team for all your Toyota needs!

I had a poor experience buying a used car from them. The car needed to be serviced, detailed, and they brakes were bad. The salesperson was Dave Galibrith. Totally slezzy, but it was the car I wanted.
Did not do what they promised and what was written into the contract.

I went into purchase a vehicle in august made up my mind and had a good sales person who was new but sold me on the vehicle I wanted
I came in and he happen to be off unfortunately I had to work with his partner which was a very rude clown and ultimately it made me think of I m spending the money on a new car takeaway can I get some respect and after a argument in their lobby
I left that day and bought a new F-150

I refuse to get made fun of by a sales associate

Zach Vose was amazing! He got us exactly what we needed and even a little more on our trade in. Thanks Zach!

The service wait was 2 hours, but, that is what they quoted when I checked in. I would like to suggest, when appointments are made, can they make the service appointment quicker?

I have ALL my vehicles serviced by Groove Toyota. Kent and Edward are by far the most competent and caring team a person can have. They are always doing what is best for the customer. Edward is an exceptional master technician. Glad I have benefited from such a good relationship for so many years.

Calling here makes you wish you want to kill yourself instantly....never again the 15dollar an hour workers there think they are top notch almni.......

Great experience! Hamid was patient and accommodating! He came to our house to do the test drive so we didn t have to bring two small children to the dealership. We got an amazing deal on our Toyota Sienna. He even offered to come back and teach me how to use all the features! They gave us a fantastic deal for our trade too. Thanks Hamid!!

Worked with Zach today on the purchase of my new Sequoia. Super awesome experience. Zach was extremely knowledgeable, and really worked for me to get a great deal !! Thanks Zach!

Had an excellent experience buying a new Toyota Prius Prime. Our salesman Paul Lips was extremely helpful and knowledgeable about Toyota products and did his best to make it possible to drive it home the same day. He went above and beyond what was expected to get us a good trade-in deal. Couldn't be happier with our purchase. This is the fourth vehicle we have purchased from this dealership.

We had a great experience here. Josh Mooney was our awesome sales rep that got us through every obstacle to get our Rav 4. Poor guy had to deal with us 2 days in a row. But he didn't mind showing us any all all Rav 4s he had on lot. We test drove 2 of them and looked at all the colors. Very patient and laid back, not pushy at all. Knows and loves his Toyotas.

Then Josh Barreiro in finance walked us through even more obstacles LOL . We didn't come in with an ideal car buying situation at all. It was more of an emergency situation due to my car breaking down. But both of these gentlemen did an amazing job to get us the vehicle we wanted at the monthly price we wanted to pay. They didn't mind answering all of our questions, and changing our finance deal at our request like 15 times. (We wanted to make sure we got exactly what we wanted, then changed our minds and wanted something else etc.. we were a mess, and they took care of us)

I would recommend this location to anyone and everyone shopping for a car. They have a HUGE selection, great employees, and very efficient system to get you in the car you want (once you decide what you want LOL). I am SO happy with the new 2018 RAV 4 Adventure!

SO much thanks to both Josh's!

Robert... give both of these guys a raise!

Lucas, Joe and Lee made the car buying experience easy and pain free!

Buying process was easy, quick, and reasonable. Thanks to Kyle and Patrick for a great buying experience. My wife and I love our new Rav 4!

These folks are courteous, prompt and very polite. Service is easy to schedule and access is simple. The waiting area has plenty of comfy chairs and there is a small kitchen with complimentary coffee and cold water. Every time I've gone for service was pleasantly consistent. Highly recommend.

Kevin Gaw was great. He answered all my questions and made me feel comfortable. Groove was the 2nd dealership I visited and beat my expectations after the first experience. I am really happy with my purchase and will continue to do business with them in the future. Thanks Kevin!

I had the best experience at Groove Toyota. Karen Anderson in sales was AWESOME. Within 15 minutes she found me the exact car I wanted at the exact price I wanted and the exact terms I wanted. I would recommend Karen Anderson to anyone shopping for a car! She was friendly and professional and provided excellent service.

I highly recommend Groove Toyota. Johnny Salazar is the best salesman because he is honest and trustworthy. He went above and beyond to make sure I was a satisfied customer. The entire staff at Groove Toyota was friendly and they all provided excellent customer service. I will never buy a vehicle from any other dealer.

Have purchased 3 cars in the last year from these folks they're unbelievable the gsm Brandon Carlson is an amazing individual gracious to do business with to talk to on the their bunch of good folks in the finance department can't say enough they have been more than kind and generous to us you won't go wrong doing business with them Archelles person was Larry and hes another gracious individual to do business with.

Leased a new car from Lucas Hutchinson who was awesome. Made the whole process easy and stress free. Go see him if you need a new car!

Warner's Auto Body has been doing business with the parts department for years. I always am impressed with the wonderful service from Jackie and Jose. Great service, parts always received in a decent time frame, and they always go the extra mile (especially Jackie). Thank you parts for making me job just a little easier.