Bumrungrad International Review

Impressed with every facet of professionalism from start to finish. By far the best international hospital in Thailand for experience and the fees charged. The 20th Flr pain/Neurosurgery Dept is second to none.

Service in general is good but I travelled from Laos where I am residing at the moment, I saw 2 specialists then blood test by fasting next morning 7am, after all results about 11.30am I could see only 1 of those doctors because the other was too busy, asked to go next day at least and not a chance but sending information by email..! Is that a good and complete service I wonder? I have to go back without a proper and complete consultation but paid for it!

Nurses are not professional. According to vaccinate around Waiting to see a doctor Waiting for about 1 hour, see a doctor. The doctor also asked why. (Regular doctor) Vaccination around. No need to see a doctor. To wait another half hour zzzz. Go to the nursing counter. It leaves us tucked into the southern end yet.
Waiting to wait

I still think it pays to get good service. Disappointed

Here to help a friend return home. All staff top quality and always ensuring patient comfort. As a visitor always made welcome. Food court and various ancillary areas very good. Easy to locate curtesy shuttle to major locations a huge bonus for first time visitor. Standard of care amazing!

A hospital I will going if I need physician. The buildings is also good and filled with convinience. I will not compare to others because I won't take side, but lots of hospital at Bangkok don't take care patients like there does.

Excellent hospital. It looks like a hotel. Doctors who studied and worked in the US at a much lower cost than the US.

Fantastic hospital and amAzing service. It s not surprising to see so many people from so many different countries at this hospital.

I'm trained in medicine in the USA and this facility and the devices compares favorably to the best in the USA

Value for money with clear price lists.
Professional staff & doctors.
You end up your full check up & the exact time they inform you about prior to your check ups (4-6 hours, I was done in 5 hours).
Immediate results after the check up & they provide you with the results via email.

The hospital is more like a 5 star hotel than a hospital. The place to go if you are trying to find avenues to throw away money. There was only 2 patients before me, so no long waiting. The doc and nurse (doing the test) explained things well, but the allergy specialist charged me twice for one visit, one for seeing him first, and the second time (half an hour later!) for seeing the result of the test he asked to do. And he prescribed same medicines as a MBBS doc prescribed 3 years ago with no tests! The difference in charges 6000 vs 100!

This review is for Dr Kwanluck Losiri.

Horrible experience. Stay away from Dr Kwanluck. She is not a good dentist plus she has a bad personality that she can lie to the patient easily. Management also is thief.

While I had some business meetings in Bangkok, I wanted to visit Dr. Dentist for necessary fillings and fixing the partially broken crown.
The reception lady is so nice and she tries to do her job very well.

My first visit is for fillings and cleaning. Dr June took care of the fillings. She did great job. She was so patient. She explained me one by one what she plans to treat. After couple fillings, she cleaned the black dots. Only one filling was so sensitive first 2-3 days. Today s the tenth day and I feel much better. Overall Mr June did her job very well. And also her personality was so nice to help you feel better.

My second visit was for my partially broken crown. It s pretty good actually but I wanted to replace it when I have time. Dr. Kwanluck was the dentist. It was Sunday. She told me that the treatment will be finished on Tuesday and if any fixes needed I need to stay one more day. Then I decided to extend my stay 2 more days. After she removed the existing crown. While she was removing the existing crown, she was talking in Thai with her assistant and laughing. I felt so nervous. Then I came for new crown on Wednesday instead of Tuesday because the the crown could not be ready. Before Dr. Kwanluck started the treatment she said maybe ten times that she is in rush. Oh my God, she is really good at making you uncomfortable. After she started the treatment, she kept saying that she is in rush. I didn t feel myself that nervous for a long time. I felt like I wanted to scream. Then she couldn t fit the crown because it was big. The worst part is this: She started to scratch other good teeth to fit the crown. I wanted her to stop but it was too late. She already defected the good teeth. When I asked the reason, she lied me that she was cleaning the black dots. She started to tell something in Thai and laughed for a while. That was like a scary movie. And then you know what happened; she was gone. She left in the middle of treatment. I am so thankful that she left actually. Then Dr. June came. She explained nicely what she will do. Of course she couldn t fit the crown. She put a temporary crown. At the end of day I lost my existing crown and have a defected new teeth. I was charged 23000 baht for crown treatment. I was refunded only 10000 baht. I paid 13000 baht to loose my crown and have a new defected teeth. Plus a nightmare with Dr. Kwanluck.
After 10 days, the temporary crown was completely broken.

Result: Dr June who is a young dentist was great.
Dr. Kwanluck was a nightmare. She was old and it looks like she is the owner or partner of Dr Dentist. Just STAY AWAY from her. She is not a good dentist and her personality is not good enough to take care of any patient.

The treatment profession is meticulous! Although it is more expensive, it is worth it.
Before I was misdiagnosed by other hospitals, the cecum ruptured and almost caused severe peritonitis.
Fortunately, they helped me with an emergency, and the postoperative recovery was good and the wounds were small.
I am very grateful for the good care I received during my stay.

The health check of the company here is very convenient, not far from BTS. The system is modern. Not lingering late But if you pay yourself, it should be expensive to watch

Terrible service. and VERY expensive. They wanted to do more tests to get more money. DO NOT GO HERE FOR ANY KIND OF DIAGNOSIS OR TREATMENT with Dr.Suleewan Ratanachai Terrible Dr in the world i never met .

The interior of the hospital that does not seem to be a hospital. If you do not have insurance, it will be expensive, so if you have overseas travel insurance, it is a particularly recommended hospital in Bangkok with well-equipped facilities.

There is also a cafeteria where you can eat, so patients and their families can use the waiting time at the hospital meaningfully.

The nearest station is Ploenchit Station (BTS) or Nana Station on the Skytrain. It takes more than 10 minutes to walk, so it is recommended to take a taxi.

This is the WORST hospital you could go to. Looking fancy is not everything!

Went here as it was recommended on google - however, after being recommended a series of treatments I then sat without water as an out patient for 7 hours while my insurance told them again and again and again they would cover me as an inpatient.

The hospital constantly tried to get me to pay deposits and told me that my insurance wouldn t cover certain necessities only to be told by insurance YET AGAIN they were happy to cover it!

All this (and asking me to sign documents) while I was seeing double and shaking violently from illness!

Absolute trash for the price - they try to abuse your illness to get as much money as they can, it s really disgusting.

GO LITERALLY ANYWHERE ELSE!

Very good hospital, friendly staff, good doctors. Gives very good recommendations and suggestions which is very good. But very expensive too.

I have Asked for my Report to sent to insurance now more than 8 days the dont reply.
And price now is very expensive to compere with before

One of the best hospitals in town. But also one of the more expensive ones. Still.. You get what you pay for.

I don't recommand, the doctor prescribed me a 800 euros check up package without telling me the price (hopefully I've asked before doing all the tests). Finaly I'm gonna pay 300 euros for blood tests only, definitly too expensive for the service

The taxi service wasted my time. I showed them the address to Bangkok international dental center center on my phone through google. They said 1st time Bangkok hospital, I told them no. Then showed them the address again, they said ok. I thought everything is fine. When the taxi picked me up and reached the destination, it was Bangkok Hospital. I then told the taxi driver the correct address to Bangkok International dental Center.
The stuff at taxi service wasted my time for nothing and I made me go to my appointment late. I have never seen such stuff with bad concentration to what customers say. I hope I won't need to use it again.

The actually saved my live...I got a salmonella poisoning and lost a lot of water. Got dehydrated and already passed out.
Minutes later the emergency room startet working on me and 3 days later I was able to leave the hospital and the country.
Good service and nice people.

BUT: If you are not able to pre pay you will not receive any treatment. Make sure that you have at least 6.000 to 8.000 THB cash or a credit card available.

Expensive and slow. Nothing special, all hype. Costantly forgot to send reports, need to call up twice, sometimes three times for an email!

It's expensive but they treat you very well and heal you very well

Never met with more terrible service. Externally, the clinic looks representative. You can wait in comfortable chairs. But you have to wait sooooooooo long! I spent five hours and four hundred dollars on a routine trip to a gynecologist and taking a sample for cytology. Attendants, including supposedly competent doctors, practically do not speak English. The routine procedure for Russia was extremely painful in this clinic.
I strongly recommend avoiding this clinic.

The bill I had to pay before treatment plus the same amount again as a deposit?
At the end of the treatment I had to wait for drugs 20minutes (No other people were here on drug counter)!

The drugs are extremely overpriced in this hospital!
I paid 3-4 more than in the pharmacy!
With the drugs bill cheated in order to keep only the depositary can!
Otherwise I was very satisfied with the medical treatment!
But not to be compared as in Switzerland where I come from

Five stars. Period. Great care and staff is extremely accommodating. Almost everyone speaks multiple languages with English being one of the most common. If you are going for surgery, pay the extra money and get the one-person room and pay for the extra night up front. You will thank me for both later. Otherwise, cannot say anything bad about the place...

I came here with a case of traveller's stomach. When the intake nurse took my BP, she told me I should see an ER doctor since my BP was low. Don't let yourself be pressured - bring a friend with you to help you make medical decisions when you're in a compromised state. When I got into the ER they retook my blood pressure and it was fine. Cool so, now I owe $400 for a cold bed and a handful of overpriced antibiotics.

Thailand's medical care is truly affordable - unless you're a loaded expat, go anywhere else. This place takes a page from the American medical pricing model.

Very expensive, but fast and professional: approx. 5100 Baht for a consultation, laboratory test and medication:
Was here with the flu because of a high fever, got the appointment for the next day in the evening. Registration at the hospital was quick, and I got through to the doctor in a draft. The advice was competent and friendly, and the doctor recommended carrying out a test for influenza. The results were ready in 1 hour. Then medication was prescribed, which you can get directly at the hospital after payment.
Services were calculated as follows:
1900 - drugs
1250 - laboratory (influenza test)
1500 - Consultation with a doctor (Physician Fee)
380 - Hospital Service Charge
120 - Nursing Charge

Too expensive! 210 euro for an pregnancy ultrasound
But perfect.

Dr. Medcine Pattama Rimmakunsub is the most unethical doctor she has ever seen. She has very poor character and no courtesy. The patient asked her to change her attitude and drive the patient out of the clinic directly. Then she yelled and laughed in the clinic. ! Even the nurse couldn't understand the "doctor".

Very very very expenssive
It is More expensive than Germany

Unfortunately, they have a lot of money, and their treatment is bad

Doctors ar ehoit or miss. Some are great. Others not so much. Still the leveal care is somewhat more consistent at this hospital than others.

Worst experience of my life! Please don t use this hospital ever! We were supposed to check out from staying a night at noon but 8 hours later the hospital still hasn t figure out the cost with the insurance company! We basically waited 8 straight hours for the bill and paperwork. This hospital is extremely slow in responding to all matter period! Furthermore, the nurses here doesn t seem to genuinely care about the patient at all considering that this hospital is an internationally qualified hospital.

Aloha, yesterday I had to rush to the E.R. due to food poison. I was quickly taking cared off by Doctor Montree Suriya-Amrith and his two nurses. I wish to send my deepest Mahalo (Thank you) to him and his staff who were very professional and friendly.

Gary

in many ways, fabulous.
be aware that asian docs may have trouble with "saving face" when there is any mistake or problem not as calm as US docs when the patient questions their view.

I was given an appointment for 6:15 today and waited more than 1.5 hours for my turn. They queue management is not professional at all with Dr Pavit.
The nurse doesn t inform anything if there is a delay and finally I leave as waiting endlessly.
Samitivej hospital is far professional in this manner...

Most of doctors have good experience but long waiting time plus expensive

VERY EXPANSIVE. we have pay for the same operation at Chiangmai 1400 thb , in this one 2500thb . Use other hopital.

Horrible service. They said it was a non emergency after insisting they finally got someone hours later the doctor was completely cold and rude.

Very well organized, everything is extremely fast virtually no waiting in the ENT and then X-ray.
All speak very good English if necessary, an interpreter can be used.
All in all, excellent.

We are a family member of a hospital.
Over the last 10 years, every step in providing a comprehensive view, the key is to pay attention to the feelings of the patient.
If you come into the hospital. This is the first glimpse that the international airport or because foreign patients have equal numbers of men and money to lift Thailand's International Hospital.

Unexpectedly, a child with allergies to food, Google searched Bangkok hospitals in the morning, and many recommended this one, and it was not far from the residence, and on the road where department stores gathered in the downtown area, I came without a word
* Clean, clean and bright, unlike a hospital, it really looks like a restaurant, like a lobby, every floor looks like
* It feels like a health check center or VIP medical center attached to a relatively advanced hospital in China
* Of course the charges are not cheap (compared to Taiwan and Thailand)
* Is it because it is too early, or the hospital is set up to accept foreigners, or the hospital is originally set up to accept people who are more expensive. I observe that the people entering and leaving the hospital do look like people of the middle and high class (well you know, If you travel through the streets of Bangkok and department stores, you will find that the city is all-encompassing)
* There is a Chinese-English translation, I suspect there are more language translations, but it seems to have to add money (remember that it is on the bill, but the cost is less than the medical treatment fee)
* There is a small refrigerator for free soy milk ice water
* Please remember to obtain the original medical receipt and diagnosis certificate (only in English), preferably two or more copies. After returning to your country, you can apply for health insurance and personal insurance, and even travel inconvenience insurance (please pay attention to whether your insurance includes registered medical treatment)
* Pay attention to safety and food, it is best for everyone to travel here without coming here

May I have heard the news that the hospital has collected fees through the entrance from Sukhumvit Soi 1 to Sukhumvit Soi 3. Price 60 baht, right?

poor service, staffs are impolite and not qualified.

very good quality of services. yes not cheap but health as no price. Best hospital in Thailand by far... excellent doctors..great nurses..staff is efficient and caring ...english speaking...

Yes Because quality does matters the way they do their job like what they are saying.Proven professionals Doctors and well trained with humanity and businesses oriented staffs.

Very updated ... But you need to
Know what you need and be specific

I visit the hospital on march 2015 .
I came to the desk and ask the lady how much would it cost me colonoscopy .
she say 32000 but I made my calculation it's pretty much the same price in the US with my insurance I was there I decide to do it with them.
now in July 2016 I am receiving a bill for 17,000 BT extra I tried to contact them without success..... today I broke in and I found somebody to talk to I asked the lady do you have my email she replied yes why you did send me any emails for the last year and a half almost. I will not recommend this Hospital to anybody note to my friend and not to my enemies ........please be advised........
I think they are not very honest.
I thought to go back for check up
they just lost me.
such a shame

Good service and quality. Comparable to Singapore standards.

Really one of the best. Very big hospital. Very organized and patient oriented. But if you are new patient, better be a bit patient. Need to complete some paperwork.

Best attitude respect and sincerity.. very take caring and expert in health sector..

Efficient, thorough, professional and caring. For a lot less money than the USA. Best hospital I have ever been to, hands down. Had 2 surgeries done here.

Doctor doesn't come on time as to appointment, long queue. Appointment management very poor been waiting more than one hour. No apology from the staff, affect other schedule made on the day. (17th floor kid section C counter)

I have spent 1100 night in true last 8 years at Marriott hotels alone. Been all over the world. Play poker with two of the two biggest hospital CEOs in the US. A bazillion Dr friends.... Bumrungrad is flat out the best service of any hospital in the world. My experience on two separate visits over the last two years has been outstanding. I come for their executive physical program, and then to see a few specific specialists. Today My lead Dr was Ms. Punjapa. She is was amazing, gave me all of the information I requested and provided me with suggestions I never thought of. After chatting for a while she told me she was also a lawyer in addition to being a Dr... This kind of dedication to learning is truly amazing to me. It s worth the plane ticket to Bangkok just to use this hospital

Modern hospital that accepts most international insurance plans.

Like most Thai hospitals, very nice and cater to customers. "Thai Pace" means you might be there a while, but you probably don't have to make multiple trips for every little thing like most countries. Chill out and let them take care of you...

They take your money, then you're not needed anymore.

Friendly doctors, great facilities but little information, little results and diving into your problem.

My husband visited here yesterday for having stomachache and diarrhea. The staff working here is very good only foreigners go there because this hospital is expected for Thai people and regular Thai people can t afford to visit here

, , , , $700 , 5 !

If you have money, this is the right place for taking world-class medical treatment. The entire place is well maintained cleanly. Even if you travel alone and fall sick, BH is always the best choice.

Very expensive and facilities
Very expensive, facilities is very good

Expensive but it is worth of world class medical services.

worst hospital I have ever been to. made an appointment at 2pm and waited till 4pm still no doctor available. staff where very unhelpful. Didn't real care. very disappointed with this hospital. Will not recommend to anyone.

My husband and I have been 3 times to Bumrungrad this past month and every time the new computer system was blamed for the long waits. My latest appointment entailed a 2 1/2 hour wait, not because there were so many patients in front of me, but because the computer system did not work. My husband had a similar problem recently when he was kept waiting more than an hour to receive his medicine at the pharmacy. "Sorry sir, compter not working". Today I took a friend to see a doctor and we had a 40 minutes wait at the cashier although there were only 2 people ahead of us and they were already being served when we arrived. Apparently their billing was messed up by the hospital's computer system. The hospital has now reduced the cashier and pharmacy to only the 14th floor, and there were only 2 cashiers on duty. It's a disaster!! Teething problems with new computer systems are understandable, but to still have so many problems after an entire month is disappointing.

This hospital was very clean, organized and efficient. I was in and out within two hours. I received medical counseling, my vaccinations, and went through all of the billing and paperwork during my visit. The only downside is the hospital is very large and consist of multiple buildings so its easy to get lost.

The Hospital has a very good system to sort out the patients and guide them to the right doctor fast. The service is very good here.

I would review as negative star if I could. I do not even want to give one star for rating. The worst and most dangerous doctors Sira Sooparb who referred Assistant. Prof. Dr. Vachai Srimuninn and his team work in this hospital I have encounter. It is all about money and it will suck as much as money out of your pocket. This hospital cost us over $200K for 21 days. I asked one of the doctor who said that the hospital have never treat patient with skin disease that my mom had. Without any further detail ordeal that we went through, it was the most hellish experience that I have. One example is that the doctor Vachai scraped my mother blister skin on every part of her both legs without anesthesia or pain killer about 2 hrs a day, 2 -3 times for nearly 2 weeks for and all the pool of blood came out of her skin on both leg and most painful experience that mom had. We requested to change different doctor to asked for second opinion. Dr. Sira denied our request and threatened to quit and refuse to treat my mom further with his team. My mom did not have to die and deserve to die like this. My mom had post-traumatic stress after operation which under some circumstances lead to death. The hospital management was bad also. She did not deserve to die this way under this hospital.

A very beautiful hospital. You can be assured that an interpreter will be provided if necessary. It was better than going to a Japanese hospital.

Semi-integrated hospital ... I strongly recommend it

One of the best hospitals I have ever been to. Its world class facilities will make you come back again.

The prices are high but worth the money. I highly recommend going here for your major operations.

It is located in the busy district of city and it is expensive. But it has good infrastructure and service.

Don't believe the hype. This is the most overrated hospital in Asia, and it deserves none of the praise that it gets. I have been here several times over the last decade in Thailand, and every time has been a horribly disappointing experience. The doctors (neurologists, GP, cardiologists, gynecologists, etc.) that me or my wife have seen have all been completely useless and unprofessional. They are happy to request diagnostics because it brings the hospital money, but they are totally lazy and incompetent, and have zero investigative capacity. It comes from the poor education system of Thailand - it doesn't teach people to think for themselves. If it isn't out of a textbook, the doctors here will not be able to find what is wrong with you. They are also very immoral and unprofessional, and will do anything they can to get you to pay more money at the hospital, including spending 2 minutes on the first appointment to request a bunch of unnecessary tests, and still charging you daylight-robbery prices for the visit, and telling you to come back again tomorrow.

The staff and nurses are rude and unhelpful. I know nurses who work there, and do not expect any of your information to be confidential - they all go through patient records and share the information amongst their gossip circles - most of them are just looking for foreign husbands. If you try to use insurance, good luck. They will sometimes try to tell you that you can't use the insurance, and they will offer no help at all to contact the insurance company about pre-authorized payments. Every other hospital I have been to here has been very helpful in this regard, but not Bumrungrad.

The layout of the buildings is beyond unintelligent. It is chaotic, claustrophobic, and unintuitive. There aren't enough lifts, and they are too small. Signage is poor, and the building design is atrocious. Also, can you imagine if there was a fire at the hospital? With narrow alleys and constant congestion, there would be no escape - everyone would die.

So what's good about Bumrungrad? Probably the food, and they have some expensive equipment, although I don't have any expectations that any of the staff actually know how to use it. Avoid this place - there are many better hospitals in the region. 5-star appearance, 1-star service.