asian insights

Review of Bumrungrad International

My husband and I have been 3 times to Bumrungrad t...

My husband and I have been 3 times to Bumrungrad this past month and every time the new computer system was blamed for the long waits. My latest appointment entailed a 2 1/2 hour wait, not because there were so many patients in front of me, but because the computer system did not work. My husband had a similar problem recently when he was kept waiting more than an hour to receive his medicine at the pharmacy. "Sorry sir, compter not working". Today I took a friend to see a doctor and we had a 40 minutes wait at the cashier although there were only 2 people ahead of us and they were already being served when we arrived. Apparently their billing was messed up by the hospital's computer system. The hospital has now reduced the cashier and pharmacy to only the 14th floor, and there were only 2 cashiers on duty. It's a disaster!! Teething problems with new computer systems are understandable, but to still have so many problems after an entire month is disappointing.