Brunswick Novant Medical Center Reviews

Good southern hospitality, friendly warm & caring folks

They don't even deserve 1 star rating.Took my husband there October 2013. The VA sent him there for a stress test before surgery. VA authorized payment. Went there again October 2014 due to a fall and injured shoulder. VA authorized payment.
About 5 months ago they called to collect payment from us on the October 2013 account. I asked for an itemized bill and I would carry it to the VA in Asheville where the authorization occured. Never got it. Assumed they had sent in the paperwork properly. Never heard any more until today and got a call from a collection agency. Made 3 calls to the hospital today and never got to speak with anyone. They are all "busy" according to the operator. In my opinion they are too incompetent to complete paperwork for something that was authorized prior to services and therefore they must be incompetent in other services also. From past experience I know that the VA will pay what they pre authorize. Won't go there again. I think the bill was way out of line for a stress test. Over $5,000.00

The timely service and treatment for my wife were outstanding.

I don't appreciate the HIPPA violation where someone gave my information and whereabouts as well as release information. I also wish I would have been seen by a real doctor not a PA who has extremely terrible bedside manner and forgot to put in the orders for the medicine I needed upon arrival. Never ever AGAIN will I go to this establishment and as soon as I get well I'll pursue whatever I have to in order to ensure that this never happens again!!!!!!!

Amazing labor and delivery team! Had a great experience with the entire staff from the nurses, to the doctors, and the anesthesiologist! Couldn t be more thankful.

Top notch staff, speedy & all around nice atmosphere

Poor performance by Staff and Management. Do yourself a favor ... go to Duke.

Can't believe I went to medical records at this facility and they charged me 35 cents a page for a copy of my MRI report.. !!
Good God I think they were paid $1,500 or more for the procedure!!
It's not the amount charged but the fact they would have the audacity to charge anything.!!
Then I only had a $10 bill and the lady said she couldn't accept it.. luckily a young lady was kind of enough to front it ... if they are going to charge people they need to have change on hand..
They need to reconsider their flawed policy and the poor implementation and management of such a bogus policy

NH equals No Help!! Went there in excruciating pain for documented conditions, they treated me like an addict! This is not confined to the hospital, their Dr's are the same way, actually had a smug, unhappy little woman, Dr Hillary Thomas tell my wife "don't come at me with your Google, I have a degree". Simply because my wife said that I read a lot about my conditions! How absurd, I don't need a degree to know advanced chronic pancreatitis is painful, but obviously she missed that class on the way to getting her "degree". If you can make the trip New Hanover is much more prepared to handle real issues than this place. Nice building novant has but it's covering an inept uncaring staff! Good luck!

I was taken to ER for chest pains on 3/14. My husband went back with me. They were going to take me back for test, so my husband went to car to check on our dog. He was coming back in & guy at ER desk wouldn't let him back in. He was extremely rude. Explained he was back there & just stepped out for a few minutes. This is totally unacceptable. I was wondering where he was. I was all alone not knowing if I'd had a heart a or what. I want answers! This guy needs to be fired.

This is the worst hospital service I have ever been affiliated with. I wouldn't take my dog there to be helped if he needed it.

The hospitality at Brunswick Novant hospital saved my life. I went into the emergency room with phneumonia. I did not realize that my system had gone septic. They immediately put me in ICU and begin a regimine of fluids and antibiotics. By the grace of God and the staff 's professional care I was able to go home 4 days later. Thank you Novant.

Very disappointed with Novant emergency and Novant urgent care in Shallotte I wouldn't take my dog there worst emergency room I've ever been in.worst service I've ever received in an emergency room God help us all if that's the best they can do

GREAT DR. ROBBINS AND AWESOME, FRIENDLY AND KNOWLEDGEABLE NURSES AS WELL.. RICK MCCLURE

You would get better care if you went to Dr. Rabon the local vet! Your social response team is a sham! They didn't do anything and I doubt very seriously that your corporate office would do anything!

I had a wonderful outpatient experience at this facility. The facility was very clean and the staff was extremely kind. I felt very comfortable and well cared for during my visit. My doctor and nurses were amazing and demonstrated genuine care and compassion for me during my visit.

Took my son to e.r. for burns. Dr Nick and Nurse Elizabeth were professional, quick and it was a pleasure tonight. There was also another lovely nurse, I didn't catch her name.

These employees did a wonderful job and it was a breath of fresh air to come there and be treated by people who were professional in every way. A far cry from our last experience there.

I hope Brunswick will recognize them and appreciate them as much as we do.

Great job!! Thank you bunches!!

I learned a very expensive lesson many of you already learned-- If you have a high deductible plan, there is no way to get in and out of this place for less than $1000 out-of-pocket.

It was late Easter Sunday, and we were on vacation 3 hours away from home. My 10-month old daughters elbow popped out of socket. This was the first time we've had something like this, and it was kind of scary how she couldn't move it and was crying any time we touched her arm.

Well, we show up at this hospital, got her weighed and tagged, and within 1 minute of being in the exam room, a nice PA came in, immediately diagnosed the issue (nursemaid's elbow), and immediately popped it into socket. We were done in 5 minutes, and after another 30 minutes of waiting for paperwork (or something), we were released.

The original bills were over $2000. The _discounted_ bill was $850 from the hospital, $275 from the doctor's practice. No options for further reduction. Maybe this is common knowledge to the rest of you, but it's new to me.

This place has its ups and downs but for the most part it s sucks you can go in there after a car accident sit there for hours in tons of pain and the not even check on you they will just close the blind my wife sat in there for hours before crying in so much pain and they never once asked if she was okay
There s no care for patients at all

Beware if you go to the hospital and are on a fixed income,,I had a bill I had been paying on for months and yet they turned me over to a collection agency, they said if you dont read your bill and cal them to make payment arrangements they will turn you over no matter how much you pay, mind you I didnt even owe a small amount left and was paying about $50,-100 a month plus money to new hanover for a cardiac Cath which was a heck of a lot more and they wer fine with $ 35 a month.So next time if Im having heart problems I will by pass Novant and go to new Hanover even If I had to be taken by ambulance. Because they don't care. However the doctors and nurses are very good there , just don't owe them any money because the business dept said they weren't New Hanover.

I ve had 3 surgeries here and never had any problems! I really like the Novant system!

I gave birth here, wonderful, kind, helpful staff, never took my son from our room. Only issue I had was one nurse accusing me of having a drug problem when I asked for something because my back was hurt from my epidural placement but I guess it's the area. Wonderful hospital

The blood lab here just can't seem to do their job. My wife gets blood every three weeks in preparation for chemo treatments. This lab NEVER follows they with results. EVERYTIME we then go for chemo we wait for up to an hour to get results from days prior. YOU must push them to do their job

I have always always always had a wonderful experience here. From the er, to birthing center and the o.r. I have never been let done by the care and respect given by all staff. I trust this hospital with my life and my children s! Thank you all for being so awesome and outstanding!

Treatment was fine but we were billed $2500 for 5 minutes with a physicians assistant and a small bandage. Super expensive. Will never go back.

Had a major heart attack. They stabilized me sent me to New Hanover.Great staff. Have two other procedures. I was well taken care of.

So, delivering w/ a midwife was always in the back of my head. I researched birthing centers in Phoenix and before I came across Babymoon, I came across another one. I called them and set up an appointment but the day of my appointment, the midwife cancelled due to her client going into labor. So, then I researched more and found Babymoon. It was all meant to be.

Nurses and doctors were rockstars. I ve never moved so fast through an ER in my life. As soon as I checked in they had me back into a room. Facilities were very clean, modern and nice. Staff was insanely accommodating and friendly.

Staff was extremely friendly and attentive and kept us informed of the plan of care for our 90 yr old mother.

went in at 2am with severe abdominal pain, put in room and left for 3 hours, finally got up and asked if they forgot about me, no pain meds, no bp hookup, no blanket, nothing. they did an ultrasound and sent me home saying "I think it's a stomach virus" after 5 hours there. came back several hours later, another doctor did an mri and immediately took my appendix out.

She went through all my health history, asking very important questions and answering to all my concerns.

I am a Veteran. The local clinic sent me to Novant back in February (2020)
I took the authorization with me and presented it to the billing department. No one ever got paid. The hospital has just now (11/12/20) sent me a bill.
The ER doctor turned me over to a collection agency ruining my credit.
When I called Novant to again give them the authorization, it took three phone calls, four people, ( five if you include the person that came on the line to sell me something) and 45 minutes. THIS IS WHY WE NEED A SINGLE PAYER SYSTEM.

Absolutely the best experience. We were on vacation and had to take our baby to the ER. We were in and out in less than an hour. The nurses, doctors and staff exceeded our expectations. Because our PA and doctor were super knowledgeable, our baby was better in no time. We would highly this hospital to anyone in need. Thank you again to the amazing medical staff!!

The staff is amazing!!!
You get treated like a real. Person there, you're not just a number.

Staff in the ER was great. Very attentive and did not have to sit and wait for hours to be seen.

The nurses, staff & doctors are very compassionate!

Great customer service. Dr was absolutely wonderful with my eye. Helped me so much. The nurse there was outstanding. Short time and very through roll
Explaining it to me. Thank you so very much

I was a patient in this facility twice during the past week. I was treated with such kindness and respect by the ER staff as well as the hospital staff. Thank you for your kindness at Novant.

I would advise anyone who lives in Brunswick county to find a different hospital. You have heard of "best care anywhere", they are worst care anywhere!!! When a doctor uses a key on your feet to check your reflexes and doesn't use what is suppose to be used, it caused damage to my feet and it took 3 weeks for the swelling to go down.

In cases like this I'm always disappointed there isn't a zero stars rating. My wife had a biopsy at Novant Surgical Services on 9/24/19 (Tuesday). The doctor told her the earliest we'd receive results would be Friday 9/27/19. Today is Friday 10/4/19, 10 days later, and we still have no results despite repeated messages left with the practice and repeated notes on My Chart for the doctor. I really thought this kind of medical service no longer existed but I suppose only at Novant. Please beware, this is apparently not a quality provider. We certainly won't return.

Had a Hysterectomy yesterday without any issues. Nurses have been excellent, making sure I'm doing good.
Dr.Bodenheimer is wonderful. Takes his time explaining everything and has the best bed side manners.

Every time I have been there for testing everyone has been helpful and friendly.
Hospital is clean. Nurse's and Tech's have been exceptional. Admission's and office staff helpful and friendly.

was in the ER for extreme leg and back pain. was asked my symptoms by a PA or physician not sure who and was treated like I was seeking medication I know because I am in the profession was given a shot and said I was good to go and they let me physically walk out it was shift change so I guess they were ready to go all this did result in a surgery

Went into the Er and was treated rightaway . Everyone was very polite and very professional. It was determined I had a blood clot on my lung. I stayed three days and I felt like I was in a resort. Room was very nice and roomy. The nurses and doctors were excellent. I highly recommend this hospital.

Said they cleaned his room. It's Filthy.
The nurse told him to WALK unassisted to his bed after he had a stroke and is high fall risk.

I had arthroscopic surgery at Novant yesterday. I saw all of the negative reviews and read them all. I won't cast dispersion on any individual's comment as we each have our own experiences and are entitled to an opinion. I will say though that I spoke to a couple of patients yesterday who really seemed "eccentric" and "confused" for lack of better words. I also spoke to some nursing staff members who told me that their ER handles a large number of overdoses per day. Given that, I can see some caution is prescribing medications and in looking at some of the ramblings in the reviews, I can see where some of the reviewers might not be the best judges of this hospital's abilities.As for my experience, It was as good an experience as can be expected when having knee surgery. I hesitate to name names as I'm sure I'll miss some so I give a general shout out to the woman at the registration desk, all of the nurses, the Anesthesiologist, and surgical team. Every single person I met was friendly and knowledgeable and treated me with the utmost respect. My doctor was Dr. Kelso and while it's too soon to know about the long terms results, I'm pleased with Dr. Kelso as my surgeon.

Have used the Emergency Room ( several times) and Hospital. The best care I have ever had. From the front desk to the back no hospital is better. All my doctors are associated with Novant and all are excellent. The radiology department is top notch too. Will never go to any other hospital.

Horrible emergency room experience. Empty but left in the lobby. A white male walks in complains of steak stuck in his throat since the night before he is heard telling the staff, he tries to explain he needs assistance with something to spit into since he is accumulating saliva but is ignored. I pointed to the nearest restroom. He goes in and is heard spitting. He is quickly taken into a waiting room... after waiting an hour to be told anything ( when I could talk to a doctor) to no avail. I walked out. Went to New Hanover in Wilmington. It was crowded and yet I was seen in a timely manner. The staff at Novant needs to be trained on how to give basic reasonable care sad to say. I would not recommend this hospital. Moreover, they had the audacity to call New Hanover about me ( not sure why) but when the doctor asked me why I left Novant I told him exactly why. Egg in their face since New Hanover knocked it out the park. Just wish I d gone their first.

Much better treatment than any other hospital I have been too.

My mother had surgery here. I was able to stay with her and see all of the positive things Novant has to offer. Every single employee that we came in contact with was delightful: Food service, nurses, front desk, and sanitation. She has been thoroughly taken care of!

I took my husband here this morning after he took a bad fall last night. We were seen promptly by an amazing group of nurses (Mitzi was great!)...but the real reason for this review was the doctor.
Dr. Holly Dunn. Unfortunately, my husband and I have both spent quite a bit of time dealing with doctors...but every now and then, you run across one who is the epitome of professionalism with an incredible mixture of compassion, patience, and bedside manner. She treated Jerry with the utmost respect and honesty, explained the issues and potential problems with his injuries, told him what to look for, what to do, etc without the first hint of condescension. Congratulations to Novant Health for having acquired such a fine professional. She is truly an asset to your organization, and to anybody who happens to find themselves in her capable hands.

Everyone there was above and beyond professional , kind & caring when my husband was admitted for over a week. If & when we ever have to go back to a hospital, it will be this one.

Beautiful facility, hardly any wait at all (at 845 pm on a weekday) The RN, Leslie was amazing, you can tell she actually cares even at the end of what I'm sure was a long stressful day. The other gentleman with her who's name I don't remember was great as well. Young aspiring students in the medical field should aspire to be the type of nurse that Leslie is.

The ER Doc's and a lot of the other ER staff just assume everybody is there for their daily fix on drugs. If you live locally and have to come here, make sure you have got all of your info squared away to take with you, such as: patient rights, info about your known medical conditions from credible sources (like the mayo clinic and NIH), patient advocate phone number, and print out some info from the hospitals website. I was just there and here in NC you always get the pleasure of seeing an uneducated PA. Then they tried to give me medications that are on my allergy list, that could have killed me. Go to Grand Strand. I will say the ER and all the Doc's they had when the hospital 1st opened was amazing, but hopefully is southerners will drive these ignorant DR's somewhere else.

The worst hospital, the staff is rude and the wait time is horrible.

Been here 2 times to support my friend. This is the rudest hospital I ve ever been to. The comments I ve heard and experienced myself personally are extremely rude and disrespectful and should never be said to a patient whose trynna check up on there health.The comments were very judgemental and the staff seem miserable. Which shouldn t be the type of environment a sick patient should be in.The wait is extremely long I had to wait 6 hours just so they can see my friend and I ended up almost losing my job.I would not recommend anyone to choose this hospital.

Had to take my sister to the emergency room, everyone that I spoke to were extremely friendly and helpful. Thanks to everyone. Before leaving went in the bathroom and it was sparking clean. Thanks to gentlemen who had cleaned it. Not sure, but I think his name was William. Job well done

Severe abdominal pain, peptic ulcer flare up. 45 mins before a PA came in and identified himself as a Dr. Have me a GI cocktail which did nothing. Called nurse, waited 35 mins and no one came. My wife and I just got up and left. The PA laughed at me, said he was sorry. I'm filing a complaint with my health insurance carrier, will not pay that Bill.

Wait time in the er is ridiculous!!!! Been here going on 7hrs. Been waiting in a bed in the hallway for 2hrs. Here due to a blood clot

Dislocated two toes and severed a tendon in one finger. These folks were outstanding. More efficient than I would have expected. Everyone very friendly....I felt like family were taking care of me. Knew what was going on constantly. Empathetic to pain and process. I'd go back. Except I don't want to go back.

Amazing place for medical help and its fast sometimes

Super fast service in the ER, very attentive staff. 100% would recommend.

My father recently had surgery at this hospital. The surgery itself went very well but the care after was horrible. Not sure if they are short staffed or what...first, the nurses were not attentive and were not consistent with giving him his pain medicine. In addition, his nurse on the last day was no where to be found at the time of his discharge. She was suppose to come back and take a machine off his leg at a certain time and never came back. My mother waited 30 more minutes, searched the halls and could not find anyone so she removed it herself. A 'nurse in training' finally returned when an alarm went off because my father was getting out of the bed. She ended up helping with the discharge. Nice new facility but needs additional staff. We will be going to Grand Strand or New Hanover from now on.

Got mangled by a shaky-handed nurse with a needle, still doesnt seem to have healed a week later.

CleN place with happy people... my wait is long today or would have 5 stars

Went to the ER with a broken hand. Staff was great but I got X-rays and a splint. Told to see a orthopedic doc later. Got a bill for over $1500 bucks out of pocket for a x-ray. It's all about the money with novant. So keep your hand on your wallet if you are unlucky enough to go to novant.

Not only do I work here as a nurse but I have also been a patient. We all try our best to give the best care possible. My surgery and my stay went well and everything was fine. On my floor we care for women, new moms and their new borns hoping for all healthy outcomes and a great experience on our unit.

Staff was friendly when I entered but it was clear that was nearly the extent of the help. The nurse seemed to forget about me while I was in agonizing pain in the room waiting. Further, I was given NO personalized instructions of care and no pain medicine for a kneecap stitching incident. Needless to say, it was horribly painful, and after their mistake they said I d have to come in a whole new time for medicine. This place operates like a for profit business.

i stayed here for a week in recovery because i broke my arm and had to get a skin graph on my arm. the food here is amazing (compared to other hospitals) there very quick when you need something. there very helpful and kind. when they come in at night to check up on you, they try there best to not wake you up. and all of the nurses are very funny and joke with you a lot. it s a very happy place for it being a hospital. i had an amazing experience with all of the staff and definitely recommend here if you have the option.

My husband had his kidney removed in December. The operating room staff and nursing staff during his stay in the hospital were exceptional. Everyone makes you and the patient feel special. Highly recommend the hospital, staff and his doctor, Lydia Laboccetta.

That place sucks I fell off a roof on to a fence to they gave me a splint on my foot but did it wrong twice it was on there for 2 weeks the doctor at emarge said any chance longer and I would have lost my foot then weeks past I had surgery I feel off the steps at home went to brunswick the pain was unbarable hopping on 1 foot and they did nothing for me was very rude and can didn't even give me nothing for pain they just wanted my money I will never go there again by choice I'll give them a _ 0 review and that man doctor has a stick up his a...

I had to take my husband back to the er yesterday because he was having shortness of breath and could not walk in on his own so he needed a wheel chair. I went in and no one was standing there at the door to help me out then the check in gal saw me asked me what I needed told her he needed a wheel chair he was fighting covid 19 soon as I said that she threw me out of the lobby and told me to go out side treated me like I was some sort of vampire got him inside asked if could sit in the back of the lobby and they would not let me do that would not even let me go back with him even though he is my husband. I am suppose to be there in Feb for a recheck but after yesterday's debatcle am not sure I want to come back there. The ER DRS in the back were great with him but it was the front desk woman who seemed very hateful to me.

One of the most absolutely outstanding hospitals I have ever been seen at. Very very clean . The staff is very caring and attentive. Hardly ever a wait time more than 15 to 30 min. They make sure to make you feel like the only patient their with the amount of attention they give, they make you feel like family. If given a choice this is the only hospital I would go to. Very happy with the care always received here!

I think the hospital sucks. My mom was admitted afternoon of November 20th because she fell at home and could not get herself up. She was also confused and speaking as if she had been drinking. I spoke with a Dr. Reid and mentioned all her sypmtoms and that there was something obviously wrong....she couldn't speak clearly, was confused, having great difficultly walking, very weak, etc. He basically said he didn't see a problem and released her the same day. That was Friday, November 21st. On November 25th, I find out she has had a stroke. The doctor mentioned that she was on medicare and therefore couldn't do anything else. Did Dr. Reid didn't recognize the symptoms of a stroke or did he not want to be bothered because she was on medicare. I don't know but it doesn't really matter. He sucks as a Dr. and so does the hospital.

I am currently pregnant I am 39 weeks almost 40 with gestational diabetes I am a small girl who was suppose to be induced bc the diabetes that I was aware of. I was scheduled Dismorning then rescheduled tomorrow morning a day more to wait was fine by me but now they want to reschedule me another two days later due to the same issue which was not enough rooms available apparently within these days not one room has been open or kept open even being scheduled I have grown impatient and in a lot of pain they are aware of me being 4 cm right now my water won t break but it wouldn t with my first daughter and i tried to explain the pain I can t even sleep shooting pains in my pelvic area the weight has given me very very swollen ankles and they do not seem to care. I am showing up tomorrow the time I was scheduled due to the amount of pain even if I have to sit there until they do something about it. I have no had a good review with this hospital with the maternity ward what so ever because there had been other problems also..

MY WIFE HAD SERIOUS OPERATION. GREAT SERVICE. ONLY PROBLEM SLOW TO ANSWER CALL FOR HEPLP LITE. OVERALL, GREAT

I don t believe, no doctor in hospital, l told they she needed iv, because she have pregnant, she can t eat, away they told me go emergency room, 500 $ when you go in there. I thing away they want your money.

Heart attack response time - from EKG to diagnose is excellent. Staff was professional and efficient. Immediately after arriving I was put on an EKG, blood work was drawn and results came back very quickly

My 4 yo son broke his wrist on our first day of vacation. This was the closest ER to Holden Beach. While no place is perfect we received excellent compassionate care from the folks here. We appreciate The front desk ladies, Nickel, Leslie, Cameron, Dessie, the Xray Tech, and the checkout lady. My son has a splint now and a waterproof bag for his arm now (we got that at Rite Aid) and is still able to enjoy the week at the beach. Thanks to everyone @ New Brunswick

Worst hospital ever, called to check on a family member because I'm currently out of state, but they said they couldn't tell me anything because I'm not in person. Even though I'm the POA, and I have her medical "code" The nurse hung up on us when we asked for information. We had to call 3 times just to hear "stable." They also said there is no room for patients, that the wait time is over a hour when the person is known for having a massive heart attack and under hospice care. Save you time, and life travel to NHRMC!

Run, don't walk from this medical Hospital. If running isn't an option crawl cross the State line into SC and then keel over. My family member is a patient here and the lack of professionalism is unacceptable.. Sharon Fulford and Wendy Reavis are devoid of compassion which generally one expects in Case Workers. Dr. Reschly is beyond rude and insulted the patient while laughing at what he deemed to be the medical condition. They don't feed the patients unless you ask, and forgot to give the normal medications the patient is on. Seriously this place needs to be investigated by a State Agency. I am familiar with Hospitals as my family are founding members of two Hospitals in Horry County. I pray my family member will be ok, and if I could move her out of this place I would in a heartbeat.

Family member fell on vacation. Took them to ER. Very friendly service. In a room in 10 minutes, and X-rays 5 minutes later! Excellent staff! Mitzi and Zack were terrific!

Wouldn't recommend this hospital to anyone. I went into labor during the hurricane and was turned away because "I wasn't in true labor" however how could that be determined without a cervical check or monitoring of contractions? Filed a complaint with patient services to receive a letter stating my care was appropriate and that they were at full capacity in their women's department. Straight lies!! I was there on the floor, seen with my own eyes. Went to New Hanover and they checked me and I had progressed and had my baby. During my visit to Novant I spent several hours in the er lobby watching Staff members bringing their families in to shower and stay while they turn away patients that obviously needed care. Do yourself a favor and seek care elsewhere!!

I Love this hospital. I go here frequently due to some medical conditions I have and we've always favored and loved this location. Everyone is super nice, always helps you find where you need to go, and the care is just so great. My doctor, nurses, and everyone who works in the suite I get seen are all SUPER nice. My doctor thoroughly investigates every matter I tell her about and if she doesn't know the answer she'll bring in another specialist for me to ask questions and get looked at. I've never been to another hospital that loves their patients this way and truly care about making you feel comfortable and on your way to feeling better.