Brockton neighborhood health center Review

My Ob-GYN, optometrist, primary care, psych & councelor are all in this one building and I have been coming here since 2012 - they are the most unorganzied, nonprofessional, rude, uncaring medical building I've ever stepped foot into. Unfortunately I have no choice but to be seen here.. I love some of the nurses and receptionists but all the others need to go back to school and learn HIPAA regulations and patients rights all over again. The way the receptionists and nurses talk out loud of patients confidential medical records and other things is quite sickening coming from a medical receptionist myself who cringes everytime I walk into the building. Constant language barriers and having a nurse or receptionist speak in a different language infront of you while you wait 15 minutes to check in is the biggest slap in the face possible.... PLEASE DO BETTER AS A MEDICAL OFFICE... respect patients rights no matter who they are... OH AND RETURN PATIENTS PHONE CALLS AND LISTEN TO OUR DANG VOICEMAILS!!!

I HATE Brockton health center! I ve called my doctor to get a referral but the referral office has never reached out to me to make an appointment and it has been a whole month! Even my doctor said they should have called me back since the first day.
HORRIBLE!

It s time for a new hospital that actually cares about the patients! If you can avoid this place DO IT!

Have a 9:30am appointment to have blood drawn and have been sitting in the waiting room for 45 mins

Other than my doctor, the rest of the service is bad. The front desk, medical assistant, and nurses look like they hate their jobs. They don't smile or talk to you. It made me feel very uncomfortable. I don't like going there. It feels like a downer. My doctor is good, but everything else administrative like dealing with the getting records is really confusing. They can only fax documents, which makes no sense since nobody really owns fax machines anymore. They make you sign up for this electronic system that does not work. Your messages to the doctor or staff are not responded to.

I've been going to this place since I was 10 years old. The only reason why I stayed was because of Dr. Madeline Mbuyamba, she is awesome. She used to be my pediatrician and now she is my daughter's. Other than that, the front desk is awful, they are rude and they don't give a crap about the patients. I tried to book an appointment for my daughter and they only had in November, I said that's fine. Then I get a call back saying my daughter's insurance wasn't active, i told them I knew that but I was taking care of it and it wasn't good until November I would pay out of pocket not a problem, they said no and that they couldn't schedule it only when her insurance was all set. So I got the insurance all set, and I tried calling Saturday before labor day weekend to book the appointment for November, they said I had to call back on Tuesday to make and appointment? Ridiculous. I always try to see the good in people but their front desk, there's no way with them. FIRST IMPRESSION IS EVERYTHING!

The Brockton neighborhood health center is a very good place to go I am glad they are here helping the community everybody that works here is respectful and very good at their job , PF is very helpful

THE worst customer service ever !!! They don t know anything but act like they know! And people sit there for hours !!! Waiting to be called in ! That place is a mess !

Very very bad mental health services the psych and therapist all seem like they rush to get their patients done and return calls take days do not I repeat DO NOT Come here you will just become irritated by the end of the day

I have to call over and over and over again just to get the front desk to pick up. It take over 20 minutes of many phone calls before someone listens to me. Then they don't listen and just transfer my calls to the wrong person. I have to play this game every time I need an appointment. The front desk are kids who are very annoyed by their job! They have broken English and I can't understand them at all. It's terrible!

Even we have appointment at 2pm and we arrived a1:45pm, the staff receive us at 2:44pm.
The nurse at the front desk was specifically "RUDE".

I waited in the waiting area for doctor Etienne almost an hour and the another 40 minutes in the room to be seen. no one checked on me or updated me as to when I would be seen, so after about a half hour I went to the restroom and saw my doctor in an office with coworkers making plates of food. I asked her how much longer would I be waiting for her to eat she gave attitude and told me to wait in the room. Ten minutes later she came in the room I was waiting in and started asking questions without so much as an apology, I let her talk and then told her how it was very unprofessional how things were being done around there and I deserved an apology she talked over me and was very rude wouldn t let me finish and proceeded to tell me I was rude and aggressive and said something about I didn t want to see her nurse and she was leaving the room. I told her that was fine and I would still expect her to apologize when she returns. Etienne never returned, instead sent in a mediator that explained they were celebrating thanksgiving and Etienne was hungry and hadn t eaten all day. All she had to do was apologize and we could ve gone forward instead she acted bougie like she had done nothing wrong knowing full well they were in the wrong.

If i could give 0 stars I would. Worst customer service of all time. Called the dental to set up an appointment had further questions got hanged up on. This place is horrible man.

Never answers our call. Very improfessional.
Poor organizations.

Always Crowded
Medical professionals for any need available.

That is a shame they threw away the vaccine because people didn t show up to the appointment all they had to do is give me a call I would ve showed up that is a shame

This place is awful. Spend to long in the waiting room to be called. They don't give you any attention.

I m not a patient here but went with a family member and, the amount of people that I knew personally that works there (old classmates/ coworkers, neighbors) unfortunately most love to gossip a lot about people so I could never see myself being comfortable with being seen here cause I know for a fact hippa laws would be broken and, this place is a true definition of neighborhood because it s literally every one you ll know from Brockton. I would go with signature health care or somewhere eles.

The entire organization is bad. Customer service basic knowledge is the worse in the business that I have ever seen. Patient's confidentiality is also bad. You if have a decease such AIDS, you better put it on a newspaper because the employees will tell their families and friends and next thing, it will have a snowball effect and the entire community will know about your medical condition(s). I am well known in the community and I help people with many life's issues. My advise to you, please think twice before you go there. However, sometimes you have no choice. If you are unemployed or underemployed - what can you do?

They say you have to call first, but if you call you will have no response and if you go there you will be treated with screams.

Everyone is busy talking to each other about their personal affair especially the front desk . They refused to pick up the phone even the phone is ringing for 25 to forty minutes . They turn this help center into A communist refugees camp. I wonder who oversees this department. A complaint will be filed to the State of Massachusetts.

My son's doctor is wonderful only reason why I go here

Not very good officials speaks much but department that I like and the eye sympathetic people and a profsianalismo deferente from other places.

Everything is gucci. But I have no way to go to Boston and all the time I need a referal guess where they send me :O

very bad service. to top it off, it never sends the bill to my insurance and after a year and 3 months they send me a bill to me and due to the negligence of the employees of that hospitar for waiting so long to send the bill to my insurance I have to pay the bill. that is unaccountability I do not recommend this hospital to anyone

every time my wife goes to a appt we wait 1hr -2hrs n then just to have to rescheduale , also went to the lab for some blood test wife to them she had floating viens but only (long story short ) was left with numbness in her left hand n fingers ,if wasnt for the insurance would not go !!

Poor service...very dissapointed...I am a former employee and communication staff and supervisor is completely out of control. Supervisor and employee against other employees, gossip around, talking personal matter from other employees close to the patients no respecting the HIPPA Law. No ethical or professionalism, bad educated employees. No respect...there is no words how to rate this place called Health center.

can anyone answer the phone or return a call in this place. I have been calling for the last two days, and all day yesterday there was a busy tone - ie the phone could have been off the hook... and today the operator took my name, phone number, DOB and everything at abut 8 am, still no call back. Lack of professionalism is absurd. any time i have an appt the doctors are always running 1-2 hours behind... if i show up 1-2 hours late you reschedule my appointment but the doctors running 2 hours late and I am not notified? ABSURD.

Every Dr. I get assigned to has quit! I've been pushed around and assigned 5 doctors sense I've been there. Just like the Doctors I also am quitting! See you latter! Worst hospital of all time! They are all waay over worked and tired of dealing with negative locals. It's effected the overall performance of the hospital very badly. I can't even blame the doctors it's the local area.

Excellent service. Always polite and prompt. The improvements to the customer service counter in the pharmacy are great.

I went here for a COVID test due to the Fallon site getting rained out. I was told they would have results in 2-3 days, specifically NOT business days after confirming they would call on the weekends. Guess what? They mean business days and do NOT call on weekends. Lied twice to me.

Doctors an secretarys do not do their job at all I've been waiting 3 days to have my so called primary doctor fill out a form to get my medication witch should have been taken care of the day I calledor at least the next morning I will be changing my doctor due to simple things that could have be avoided shame on Dr.muqqadus's office and staff

The two ladies at the front desk were extremely rude to me. They gave me dirty looks and kept glancing at me and speaking in a different language. People that came in after me that were here for the same reason got called in, and as I'm typing this I'm still in the waiting room. I've been here for an hour and a half and I'm about to freak out. This place is terrible, the people working do not care about you, it's a waste of time, go elsewhere.

Love this place and the ppl and drs. So thankful for all. Been going since 2008

I went here to take my mother in law for her appointment here today ( 2-13-17 ) the people that Work they're are rude and unprofessional. The doctor Chavan MD , Sunny is very rude and unprofessional , let's start with when he came in the room he had an attitude and just moving in the room like he didn't want to be bother with us , are you serious ? Then I missed a day of work to bring my mother in law for her appointment and I asked him to sign the paper for my work and he refused to sign it which got me a little upset , because first you came in the room with an attitude my mother in law has a strong accent so I was helping translating and he said " if I need you I will talk to you " basically telling me to be quiet when I'm trying to help how unprofessional can you be ? My mother in law is older and said this probably had to be the worst experience she's experienced at a clinic / hospital. I will be calling the CEO to report this also trust me find any other place to go this place sucks and has so much unprofessional people working there.

Where all the simpletons go for mediocre health assistance. Get better insurance if you don t want to deal with the common hassles of this place.

Horrible service every time! i was told i was late for my appt although they told me to be there at 730pm which i was right on time & they told me that it was at 7pm when i got there even tho i know they 100% said 730 because i questioned the person asking if they were open that late& they told me yes.. Also been trying to get a refferal for the last 3weeks to get a lump in my breast checked out but they havent showed any care in the world about it & still haven't gotten me in...defiently don't recommend this place!!

Terrible phone hold times however once I did get through they were very helpful in helping me schedule my appointment. They also provide free drive thru covid testing at the high school.

This Brockton Neighborhood Health Center really suck! The service is bad. They Were Getting Little Better Recently, But Now Um Noticing That's Really Not Worth Visiting Brockton Neighborhood. The staff don't even know how to make you feel welcome! They created a website so you can communicate with your doctor, and u did send my doctor two emails and she never replied. They told me they would replay in just 24 hours. You go in for an appointment, and they take over one hour to call you in. The people working there talk about different things with coworkers and not pay attention to the task they doing. No smile on their face at all to make you feel special. It's really a bad choice going there. The people working there are unprofessional. They have plenty of staff members, but unfortunately they don't perform efficiently.
DON'T GO THERE!
WASTE OF TIME!!!!

Outstanding Health care The Dental Dept Very Happy Group of Staff They make you feel Very Comfortable

I do not go to Brockton Neighborhood Health however, I keep getting someone's health ins card & information mailed to my address so I just called them to notify them that their patient is not receiving their insurance documents. The woman puts me on hold to ask a co-worker what to do. Then this woman comes back & says "Call on Tuesday." (Labor day weekend). I told her that it took me weeks to call about this in the 1st place since I am a busy business owner, mom, etc. I don't have time to call back. I was being courteous enough to call about this in the 1st place because I'd want someone to do this for me. She says "Well I don't work in the insurance dept." I say, "Can you at least take the pts. info & forward this message to the correct department?" She hangs up. This is troubling because she didn't care to help her patient. I work as a secretary in a mental health practice. This shouldn't happen. Patients come 1st.

My dad was in the hospital with pneumonia, can home unable to do nothing for himself. We the daughters and niece are taking of him. We have been asking my dad doctor for medical equipment to care for our dad unable to get it.

ive gone here multiple@
times bc it was where my ins sent me non of the times did they actually take care of my issue ..i always ended up sitting in waiting area for hrs with a bunch of loud ignorant ppl from outside area ..mostlikely homeless or drug addicts either way it was very uncomfortable and ended up switching my ins so i didnt@have to go to this medical center ever again

This place is horrible. Save yourself some time and look elsewhere.

Horrible customer service, rude employees. No respecting of hippy law.

The 4 stars is for the Nurse practitioner at the lgn prk site..one of the best..although front is super slow..

It's unfortunate that I cannot give the receptionist in the eye department zero stars. I encountered the same receptionist three times while calling in. the first time I spoke with her, she was already very rude and also rushing me. she told me in order to have an appt as a new patient, I needed a consult/referral from my doctor. So I requested for one. we spent about a half an hour on the phone to register me as a new patient and set up an appt for a televisit. I figured she was having a bad day and excused her poor customer service. When I called back today to check if they received the referral from my doctor and to confirm my appoint, she didn't even listen to what I was saying and proceeded to tell me she was transferring me because it wasn't the right department. I called back immediately and she then asked for my name and DOB and said I did not have the appointment t(hat I made with her last time) and that she was transferring me again. At that point I had had enough. The customer service here is a joke and it is unfortunate because I cannot give anyone else a good review here because the bad experience ends here. I usually don't judge the entire staff by the actions of one person but it looks like the rest of the review here speaks volume. it is a disservice to community to keep a place like this open to provide health services for the public.

Doctors are professional; Nurses careless and sloppy; front desk and other employees will treat you depending on their mood.

I don't know when the headquarters of this place will finally realize how rude their employers are and do something about it. Since 2010, I have been going to this place and I never had been satisfied in a way or another.
I just spoke on the phone with a lady in the billing department. Right at the beginning of the conversation, she was sharp im her words. I felt that she was bothered for my call but it is her job to answer calls and to answer questions.
I cannot wait for the day to come when I won't have to deal with such impolite person like that anymore. They seem to forget they are working in a health facility where respect of human dignity and empathy should be their number one priority but it seems this notion has never came by their mind!

It s so disrespectful to be waiting more than you should because most of the employees are outside worried in buying fruit and vegetables instead of taking care of the patients. That s just shows how unprofessional and careless they are .

I have a fantastic Dr. but they ad so busy it often takes months for referrals and the other staff can sometimes be difficult to deal with. Given the number of patients to Dr. ratio I think they do the best they can. If you have an emergency they will see you same day but it's going to be a wait. The pharmacy inside is convenient but often packed full and length of wait can be upward of an hour just to drop off a prescription.

Terrible, Terrible place. The staff are so rude. I couldn't make a appt. I had to walk 7 blocks just to have a paper signed for work. I called 2 weeks in advance to try and make an appt. The front desk kept sending me to voicemail. Once I came in and waited 20 minutes in line. The staff at the desk told me I had to make a appt which I explained to her I was trying to do. This young lady. Threw my paper on the floor and said she wasn't going to help me. Then the man at the front desk called security. I stayed outside for 3 hours after speaking with weenie Pierce who gave me a urgent care appt. At 5:15. Then I came back and the same guy who called security on decided he wanted to parade around the office talking about me in front of my face. I couldn't believe the amount of disrespect I had to deal with today! I'm calling the CEO and reporting the behavior asap in the morning.

As a current patient there, i have some issues i must speak upon in hopes the next person gets proper treatment. Going to full out be honest on my personal situation; my primary care doctor is great, no issues with her, she is out of the extended building and alot of the issues that i have with the main building does not pertain to her and that staff.
This one star goes out to the 2nd floor, hepatitis c clinic. So I've been on a life altering medication for 7 weeks that can cause severe side effects but can also cure me from a deadly virus. So getting started, i went and met my case worker Nurse patty & then doctor P. (Her last name is too confusing to spell)(Sorry im name dropping, but this is now an issue that neeeeeeds to be handled)
So upon meeting them, nurse patty informed me on the road i would be taking to be cured. A blood test. A ultra sound. Then begin the medication. So then im told id be getting blood drawn that day, and with that i told nurse patty how i didnt eat much that morning and that needles are just not my thing i hate needles and that i wasnt thrilled about getting blood drawn. But she assured me id be ok. So i go upstairs and get prepared. And the gentleman who takes my blood was training.. And then informs me theyd be taking 12 viles of blood. 12!! (Thats a ludicrous amount of blood to take for anybody in one time, let alone a guy who hasnt eaten much & hates needles) but i go for it. 10 viles in i start to feel light headed. When i hear im at 11 iam closing my eyes.. I wake up on the ground, all i hear is "code red" aka somebody passed out.. The doctors come down and wonder why on gods green earth are we taking 12 viles in one sitting.. I felt terrible the rest of the day but i move on.
Ultra sound gets done a few weeks later. Then a week after, its medication time. Nurse patty explains the side effects. And then explains how shes going on vacation but she assured me how shed be in contact with me at minimum once a week and if it wasnt her itd be another nurse.. (Remember this medicine is practically poison so checking up is crucial to make sure your patient is ok) she then gave me her phone number if i ever needed her, and i was off, ready to go, motivated thinking i had a support system around me and that these 8 weeks id just power through them.. Well booy it has been a nightmare.. Complete opposite of what i hoped for.Absolute hell. And that day was the last time id speak or see nurse patty in my 8 week treatment..
My first week of treatment went ok, i was actually hoping for a call so i could tell my caseworker everything was going smoother than expected but no call came. So i went and texted her how i was feeling, explained it was larry so she knew who was texting her.. And no response.. Talking still havent heard back lol. 2 week was brutal. Fatigued. Low motivation.. Migraines.. Everything i was hoping to not get. I got.. And still. No call from anybody associated with brockton neighborhood healthcare.
Now moving along its almost my 4th week, and with the medication i needed to go back and get my 2nd and last bottle of my medication. I show up, on the day i was supposed to be there to see my doctor and caseworker, and get my bottle of meds. And instead i was forgotten about.. The nurse was in a meeting and i waited a half hour for some random nurse to come down stairs to hand me this bottle of meds. The crazy thing about it: this bottle of medicine is literally worth almost 25 thousand dollars. That's how much my insurance is paying.. Per bottle!! And this lady doesnt know me from a hole in the wall. She simply knew to ask for larry.. And she gives me the bottle no questions asked didnt ask how i was doing. And said "goodluck" ON THE BOTTLE IT LITERALLY SAYS YOU MUST GIVE IDENTIFICATION TO BE GIVEN THE BOTTLE!! I COULDVE JOHN DOE AS FAR AS THAT LADY WAS CONCERNED AND IF THAT BOTTLE WAS GIVEN TO THE WRONG PERSON I WOULD'NT HAVE BEEN ABLE TO CONTINUE MY TREATMENT FOR THIS VIRUS THAT AGAIN IS LIFE ALTERING!! but that's not why im upset. To be continued>>>>>

This is the worst hospital service I have ever received.
I have been trying to get across to my doctor for the past 2 weeks. I have been complaining of not eating for more than 2 months and nobody is interested in helping me out. I have kept calling and they keep directing the call to a wrong person. For God s sake, can t the hospital personnel show some humanity ???
It s really terrible. I couldn t even get them to send a referral to another doctor that was willing to help. You guys should wake up and do what you took an oath to do!

I think one star is too much for this place...my mother goes to this place..she's been going here for a couple of months..im looking to change her to a better more professional clinic...i guess they hire family members and people they know in this place anddd you dont even need to know, understand, write, or communicate in english lol they are all cape verdians that work there..they're very rude and ignorant...they will sit there and argue with patients..this place needs to be investigated because more than half (if not all) dont have training or documents..this place is horrible..a nightmare..if you were thinking about coming here..RUNNNN

I was misdiagnosed by Brockton Neighborhood Health Center, saying I didn't have Lyme Disease when I did not only that but 2 other tick diseases missed. And misinformation from doctor about Lyme disease, horrible!

I thought this would be a horror show and horrible experience but I only waited a short period of time and the representative was fast, courteous, and helpful. I may have just gone at the right time on the right day but it wasn't bad.

I love my providers however no matter what you are there for (adult, OBG, pediatric) they are so slow. I am always 15 minutes early and end up waiting sometimes 45 minutes...30 minutes after my scheduled appointment. Not to mention they call you a million times to remind you of your appointment. Terrible service in scheduling and being sure to have people seen on time.

The people working there give stellar service and are total professional!

The wait is ridiculous. You come on time only to sit there and wait for an hour. Never again

Really unprofessional, I don t know why we have appointment there, cause every time u go there is some new excuse, unbelievable!!! They only see who complain first that s the order off appointment!!!! If you complain u r the first to be seen!!!! Unreal!!!! Looking for some other options not going back!!!
And forgot to say, when I was taking to a room, who ever got there didn t even bother getting the room ready, the way the last person that was seen left it, it was and she didn t bother cleaning!!! Unbelievable!!!!! Really frustrated!!!! Get people that are willing to work!!!! And after a complain some unreal explanations!!!!! Just treat people with truth and respect!!!! That s all

I was physically, very aggressively blocked from returning to a receptionist (who had directed me to do so) by a large blonde nurse. I complained to her superior and was essentially told to get over it. Dr. Benjamin Lightfoot laughed at me when, after he diagnosed my MS, I requested a second opinion. He scoffed and said "your homeless so I don't know how you'd even get to Boston"
Since I left, I believe he's been placed in charge.
At the pharmacy, a woman rudely announced that I couldn't waive co-payment of a narcotic. This is in a bad part of town and I was then followed home by two people who had been standing behind me, who just learned I had narcotics.
I went to the mental health department and was treated in a cold manner. I was treated like a junkie. I believe every single bad review. And I truly hope they miss me with the stock apology.

Most unprofessional medical establishment I ve ever been to. They don t listen, there is always a waiting room packed full of people to the point you can t sit. And this is the first place I ve ever been subjected to racism. They can t even take payments for health insurance in a timely manner? It s ridiculous.

I wish I could give this place no stars. I used to work there many moons ago and the best thing I did for my sanity and my career was quit, something I've never done in my 16 years as a nurse. Very unprofessional, staff would benefit from a complete overhaul, especially those picking up the phone. Unfortunately, I still have to be in touch with BNHC for information on mutual patients. I usually never do reviews but this morning after being verbally violated over the phone by Dr. Scott's medical secretary or nurse (I'm not sure), I had to say something. She was extremely rude, cutting me off and not letting me speak. I was in disbelief when I hung up. I wanted to tell myself that this person was having a terrible day but who knows?
Brockton deserves better.

Bad experiance they just there for their pay stob i had in appointment at 11:15 i couldn'f find packing outside and by the time i go upstair its 11:35 they told me i have to wait for next month to reschuedule the appointment because they're about to take a break.

This is the worst run place for healthcare..you cant get yur doctor..I've been trying for 3 mths n no response hundreds of phone calls n no response..they seem to cater to non speaking English n drug addicts only

God bless this place and all people who works there, it was such a bless place for me for years before I change my immigration status, I could see doctors, dentist and more professionals there. I had see plenty of immigrants having access to healthcare assistant in this place. Made friends there which helped me for many times. God bless you guys, Anibal, Soriana and many others.

doctors are always behind and p pole at desk is not accurate on it. So when you ask about that, they get upset and start to argue. They are workers and they re income is because of patients. Very poor service, nothing to se with the doctor s service

People working there are great they laugh and take good care and they are concerned about you great people love my doctor

Never answers our call no response .I feel it.s best to just find another place who can respond to your needs. Very improfessional. It.s sad for all patients..

My PCP is amazing. Love her and her Nurse Practitioner! I attempted switching my therapist a few months back to have all my doctors in the same building but that didn't go as planned. The office was inside the urgent care office which was a nightmare, the two appointments I did go to I waited over an hour at each with a 5 year old mind you, and to top it off the second appointment was at 10am I got there at 940am and when the doctor finally came out at 1130 she said she wouldnt see me because when she peeked out at 1005am I wasn't there. The secretary told her I was in fact there early and that she was wrong and she still wouldn't see me. Unacceptable! I filed a complaint, never got called in for it and still to this day havent heard back about it and that all happened in February! So unprofessional. Its super disappointing. I have contemplated numerous times changing my PCP but its such a hassle and I really do like her. I will not go to this establishment for anything other then my yearly physicals! If my arm was hanging off and it was the only urgent care facility within 25 miles, I can honestly say I wouldnt go there... I hate this place.

Every once and a while, when l call the main phone number on the website l have to hold on for 20 minutes or more. Then, when l do hear a human voice and l ask for an appointment change, they hang up on me...I call right back and hold on another 25 minutes. This is until I just give up and wait for a miss appointment letter.

Very poor patient service. Trouble scheduling appointments; unethical. I will never recommend anyone to this clinic. The essence of patient service by definition is not an attribute met by the employees of this medical division. I was appalled by the level of treatment I receive during the process of helping my mother seek for a primary care doctor. Subsequent to this matter I phoned another medical facility in town, which I was able to make an instant connection and received an immediate response. Maintaining professionalism in a healthcare industry is imperative. I thank the people of Signsture Medical Group for their service snd professionalism. Other clinics/healthcare division such as Bro cotton Neighborhood Health Center should emulate their practice in terms of patient service, and patient retention, as oppose to losing them.

Place has come a long way! Have been going here for about ten years and up until 4 years ago everyone was rude from the front to the doctors. I think alot of people complained because it began to change for the better. My only complaints i still have is the staff turnaround i have had 3 different doctors in 5 years and my last doctor dropped me becouse of my insurance which is crazy cuz i have masshealth. Now i have a nurse practitioner and she is super nice but i go to urgent care for appointments! I HAVE INSURANCE! And was basically told thats why i dont have a doctor. And the nurses who check you in/take your vitals could be nicer. But staff even in the front have improved 100% in my time.

This is to continue my review for Lawrence Taylor the to be continued..
So after that I went to give blood again. Didn't see my caseworker or doctor yet again. As far as they are concerned I could be in a hospital from these side effects which there were nights I considered going to the e.r. I tried calling my doctor myself to tell her but would spend 20 minutes to get hung up on.. the way they run there operater system is horrendous. If they transferred your call and the person didn't answer you'd just get hung up on..

But anyway I give my blood.. even tho I made my appointment for 12 and they said it was at 1130.. no they dropped the ball on that but anyways.. lets get to today. The reason I'm upset and done with this place.
I make an appointment for 12 pm. I wouldn't make it earlier or later. I know I wouldn't. But as I'm pulling up the hospital, there is a car accident right smack dab in the middle of the intersection that's blocking my way into the dreadful parking lot Brockton neighborhood has. I wont blame them for that but they should consider that for a patient to find a parking spot takes at least 10 minutes but with the accident it took me 20 minutes to get past the accident find a place to park and get in line to be seen. Again the appointment was scheduled by me 2 weeks prior for 12. I get to the clinics desk at 1155 miraculously.. 5 minutes early. And I'm met with a guy who seemed to be having a bad day. Could just feel his attitude brewing. Anyways, I check in and he says to me " your marked late and that I need to reschedule"
I'm ofcourse just done. I ask him politely what time my appointment was supposed to be according to them and he said 1145. So basically what my caseworker did was wait 5 minutes for me, didn't hear my name, and went to lunch. The gentleman than called her for me and she DIDN'T ANSWER! Seems to be a trend here. Reminder this medication Im now on my last week of it, struggled pretty hard with zero support she literally had no idea how I was doing but couldn't give me the time of day to tell me if this whole process has been successful? I went this whole time anticipating if it would work I would've been fine if she just walked out my results on a piece of paper and asked how I was doing but she snubbed me. UNREAL! So Ive got 3 more days left of this medicine and I have absolutely no idea where I'm at. They have the results but now I'm supposed to reschedule for another week away, 4 days post treatment to get my results because your clinic screwed up my appointment time.. AGAIN.. and because you need to go on lunch break? Thankfully I'm almost done with this treatment . I'm going to ask for my results to be faxed to another doctors office that I find.. you know a place that doesn't screw up your appointment time and actually follows up with their patients. I would've let it go if I received one call asking how I was from either Patty or Dr p but I got nothing. As I left today I sent nurse Patty a text just asking for my results but yet again I got no response. Not only will I not be back there but I will avoid it like the plague and will make sure everybody I know in the south shore knows as well. A 1 star is being kind. You guys know you messed up and it's possible I'm not getting a response because they are utterly embarrassed and ashamed as they should be. I would at the very least like an apology but I won't hold my breath.. just like how you were supposed to check up on me. Thanks it went terrible but I'm almost finished if you'd like to know!

Do not come here!

The medical staff I've come in contact with for the most part have been spectacular. But the staff you have to deal with before seeing a medical professional forget about it. They seem to think their side conversations are more important than the actual patients checking in, they can be unprofessional as well, I've had some of the ladies speaking in a different language as I am waiting to finish my check in. Place has great potential, just needs to re-train the frontline on their customer service skills, or bring in new people. Their the faces of the establishment and don't seem to care how their actions effect it.

Worst hospital. I am waiting for a practicioner to call me.back sine 1:15 when she called me the phone did not ring, she just left a message. And the phone operator or secretary are very rude. This is the worst customer service experieence i had in my life, not professionalism at all, definectnely I'm looking for another doctor. It s sad I need to change my professional doctor sasiskala, she doesn't deserve to work for you due to your poor attention to your patients

I've never had more problems at any hospital than Brockton Neighborhood Health Center. My Dr. acted like she was in a rush and wanted me out of the office. I felt as if I wasn't wanted there. I explained to my Dr. I had a couple of things I needed checked out on my body and my Dr. never even bothered to inspect. Instead she game me referrals without even looking into my problem. My second visit to this hospital I had to see a urgent care Dr. because my Dr. was out for maternity leave. Ends up my insurance doesn't cover all of a urgent care visit witch was forced on me in the first place. After my visit I went to pick up a prescription witch the Dr. failed to put the notice in. I called and asked that they renew my prescription but my Dr. wasn't there so they said I would get a call back. Two weeks went by and I didn't get the call or prescription. I called and complained and once again they said they would get back to e asap. two weeks went by and I never got a phone call or my renewed prescription. When I called back again they said they didn't have any records of me asking for a prescription or calling about it. I'll never go there again! Im now looking for a new hospital and Dr.

Worst place ever. People dont pick up the phone. When they do they are rude and untrained to assist you with your problem.

Unprofessional, they don t care about their patients

The doctors, nurses, mental health care providers and receptionists were always polite and very helpful to me. The cleaning crew is great too, no place would work without them

Worst experience every time wouldn't recommend this place to any one ,they are all rude give you the run around and make you wait for an hour or more to be seen,