The house itself is beautifully done with awesome ...
The house itself is beautifully done with awesome animatronics, and alot of rooms. but a lot of the rooms didn't have actors, felt severely understaffed and lazy, many missed opportunities. maybe its cause I went on a Sunday (but the sunday before halloween)... Lines were long (as expected), i felt i spent more time outside than inside. But not a big deal. I understand its halloween season. Ive worked and attended other haunts so i know how it goes.
One of the actresses inside went too far, grabbed me by my hair shoved me around violently not letting go. Not cool. I took a glow necklace which means i allow myself to get touched, but being violently shoved around by my hair is not okay. My scalp was hurting for the next 2 days.
I complained about her the next day (because they werent accepting phone calls so i texted), giving as much details as i could remember as it was very dark and there were alot of rooms. They seemed very concerned and reassured me that its not their normal routine. They also made assumptions that I was lying. But i guess now they claim "she doesnt know what shes talking about", saying its my fault... it only shows me they couldn't care less. I wasn't looking to press charges, but only to state my experience. If it happens to a child or someones wife, they should be informed.
I saw they had a system, but it wasnt working. The staff seemed more annoyed to be there. Maybe it was an Off day for them. I spent the extra money and bought 3 attractions, and didn't feel it was worth it. Probably wont be going back, there are better haunted houses.
And now that i read that the owners flag and delete comments, i dont know if i respect them anymore for that.