We had tickets for 11pm on Saturday, October 20th....

We had tickets for 11pm on Saturday, October 20th. It said online to be there at 10:45, which is the time we got in the line. We ended up waiting 2 1/2 hours in the cold until it started pouring. It was already cold enough and the rain made it worse. We weren t even close to the entrance at this time, and were forced to leave for fear of getting sick. The website should not say to get there 15 minutes earlier if the line is going to be that long. The long line should have been managed in a different, more efficient way. Also, the fact that there are no refunds is ridiculous. If we didn t want to go or had to leave for safety purposes, we should definitely get a refund. People who buy the tickets for 11 pm should get in at 11, and others who got their tickets for a later time should be let in later. The whole setup was unsuccessful and left my group and I very unsatisfied. I am sorry, but Brighton Asylum is not worth it.