Boston Medical Center Review

I haven't been there in a while & I missed going there & those folks, so hopefully I might be able to come back for my treatment & after there, my mom & I went to Andre's cafe, it's right across from there.

I had a wonderful experience in the BMC ER and Eye Clinic. The ER was very well run and the staff were excellent. Their diagnosis was spot on and I got very good treatment and care in both the ER and the Eye Clinic, where they accommodated me despite a heavy caseload. I was very grateful to everyone involved.

I can always get appointments with my primary doctor or his NP very quickly and get seen quickly. They are very caring and call to follow up after the visit. Also had good experiences with the care I received when referred to specialists, although the waits for appointments can be a bit long depending on the specialty.

I love all my Doctors here, but the ER sucks with rude employees.

Excellent when I've had traumatic experiences !!!!!

Like any other hospital hurry up and wait it's like walking through zombieland outside

The worst hospital ever. I delivered here twice last year and this year. First delivery was okay second delivery sucked. I had a weekend nurse who was extremely rude and seemedcto always be in a rush. She told me I could not have a car seat because they don't do that. I asked about making sure my child was registered for the right health insurance under the proper name and she said she did not know what I was talking about. I asked for pain medication because I was in pain, she said I could not have any because I didnt have a C-Section. She wasn't even concerned about my pain. It took me a whole 3 weeks after I delivered for the birth certificate people to submit my child's birth certificate and social security card because they did not want to accept my FEDERAL ID that has my new last name along with the court documents. They said I must have a drivers license. Which I know is BS. Then I have been calling primary care for the last week trying to get my doctors availability to sign a paper and the people keep saying they will call me back and I still have not received a call back. What's the point of my chart if the doctors don't use it. And the list goes on. I will never deliver here again, switching primary care. And will never recommend this hospital to anyone. Worst hospital in boston.

A close relative was feeling very sick with lack of air and other symptoms and she was rushed to the emergency room. After the doctor made a few tests, she was told she had 3 days to live, her heart arteries were blocked, just like my late husband did. She was told of the risk of the Catheter surgery and the possibility that she could die while in surgery because of her current health situation and her age. She opted to do the surgery as she was sick and in so much pain, she felt that she was dying.

After 2:00 PM surgery started and by after 6:00 PM she was done and she called me with so much joy and energy in her voice that it felt like she gained 50 years extra of lifetime. A few days after the surgery she also said that she was feeling rejuvenated, light, and happy. She didn't feel suffocated or lack of air as before.

The Staff and Doctors were the best of the best and so attentive to her medical needs, I was so happy to see her getting the right care with the right hospital. Boston is known for having the best hospitals in the world and this hospital surely proved that.

While my late Husband had similar symptoms that obviously showed that something was wrong with his health for about 5 years, he kept denying and lying to me about feeling good, it got me thinking how easy it would had been if he had gone to the doctor and take care of his health. I remember when he was in the ICU and the doctors told me that there were many more men in the ICU with the same health issue. I just kept thinking "Oh waoh ! how many families and wives deal with men who do not like to go to the doctor and get check ups".

I have to make this public in a way to create awareness. It is so easy to seek medical help, there is no excuse not to go to a doctor. Even if one had no medical insurance, there is still the choice of, for example, flying to the Dominican Republic and get low cost and best of the best medical care as well.

Some of the symptoms before a stroke or a heart attack as I had seen:

* Lack of air, weird strange heart palpitations.
* Blurred speech.
* Poor blood circulation.
* Lump in the legs (calf muscle lump, thigh muscle lump) this type of lump
is temporary and will disappear, is a real sign.

All in all, I am very happy of the medical care from this Hospital. It does feel like a real life miracle.

BMC, best hospital for emergency, quality health and customer service.

This is seriously the worst hospital ever. Never have I dealt with doctors that clearly don't know how to be doctors. My daughter has type 1 diabetes and was getting her wisdom teeth out.first of all they made an appt but when I got there they knew nothing about it, then the first doctor tells her to turn off her pump at midnight come to find out they couldn't do it cuz her sugar was high so the next next doctor said she should of never turned it off and asked why didn't they just give her insulin the first? Right! That's what I said but they suppose to be doctors. Now I just had an on call doctor tell me its impossible that she got her teeth out in the ER. Like are you serious? None of these doctors know what they doing and need to train more and communicate more. Thank god my daughter is OK but never ever again.

Very easy to find the staff help you in anyway to find your way.

This place is rubbish they do not attend people properly as a person who is not mentally well discharged without even notifying the family that if it is not because someone called that they found one or not realize where one was pending and they did not want to give you information they are pure

Customer Service it's very bad, Unprofessional, Zero for communication, Zero for service...

I recently had a surgical procedure here and my doctor and the nurses were very supportive and compassionate I suffer from anxiety and I wasn't sure how I would handle it but I felt safe and if I had to get any other procedures done in the future I would go here

I saw Dr. Mccarter once and I am ready to drop her.She put in a perception for a medicine, and it was CVS brand. She lied about referring me to a person who is saposed to work witb people who have ASD. I looked up that person's profile. This person is an NP, has no picture,, and does not List ASD as a specialty. I would give her 0 stsrs I would.

Employ some of the best surgeons in the world. They completely rebuild my fathers elbow and saved his left arm. Thank you Boston Medical.

Showed up 30 minutes early for an appointment, coming from over 2 hours away only to wait an additional 1+ hours for a simple follow-up. They shouldn't be allowed to bill you if they won't get you in on time, because waits like this are just criminal. Highly recommend going somewhere else closer to your location.

I d give 0 stars if I could. Came in here telling them I think I broke my ankle. They said if you can stand on it it s not broken . I insisted they x ray me because I knew it was and they did, but quickly told me (within seconds of getting the X-ray) that it was just a sprain. Two weeks later, feeling 100 times worse, I go to a different hospital where they look at my X-ray for a good 20 seconds before they tell me I have a broken leg, ankle, and 3 ruptured ligaments. I had to have emergency surgery because if I waited any longer I d need complete ankle replacement. The doctor said (exact quote) you would have to be retarded to miss this on the x ray. Don t go here. It s been almost 6 months and I m waiting on my second surgery, could ve been much longer had I listened to BMC. Definitely considering sueing considering the fact my medical bill is now upward of $30k. God awful

Dr. Northern was very presumptuous and even offensive. She is NOT someone you want looking over your loved ones by ANY means.

It took several months to see Dr. Carolyn. I enjoyed visiting with him but my follow up is not going well. I am experiencing a lot of pain and that is why my primary took me out of work and I have fecal incontinence and the dr thinks I can go to work. I quite don t understand. The secretaries might not have listened to me. I work a job where they don t accommodate me going to the bathroom during my shift; only during my lunch and fifteen minute breaks so having bathroom problems would not work for the job. My primary and I were hoping that my stomach would feel better and we could figure out a solution to having these issues. I don t see this happening here. I am very disappointed.The secretaries are very rude in this office and should be fired. They are not people friendly at all. I always feel like they really don t want to assist me and listen to my concerns. I fired them because of their lack of care. Only in it for the money.

So, we, Kevin O'Brien, and I have have been coming here for 8-9 years, since he was life meded off Nantucket. He is a gastro patient, and now unfortunately, a pulmonary patient.
Boston Medical Center, everone from the docs, nurse's, security, ER, to the valet parking associates, have really been exceptionally good to us for all the times we've been here. For surgeries, treatments, for whatever we have come out here for over the years from western mass, you all have been a blessing.
God Bless all that you all do. We are blessed to have Boston in our back yard.
Melissa and Kevin

Love the staff here! Always kind, as long as you approach them kindly. Some of my favorite providers are at this hospital.

Andrew in the Emergency is very impolite and very unprofessional. I arrived at the hospital at 5:00am and l approached Mr. Andrew at around 6:30. I told him that l was in pain and could l be fast tracked. He told me in a rude tone that my ailment was not life threatening and that there are people there already that are waiting for 6 hours. I explained to him that l was in severe pain and that l needed to got to work a bit later...He told me that "if you don't want to wait you can just leave!"
I feel that his tone and the words he chose were rude impolite and unprofessional!
I rate 1 star for this hospital if l could give a zero l would.

Top healthcare place in Boston with exceptional care without exception

Worst Hospital in MA. If you have an appointment at 3:20pm and is 4:28pm is not acceptable but if u 5 to 10 min u appointment will be cancel.

I've been trying to book an appointment with Dr. Phillips for over a year now because of autoimmune disease. I called last year and had to wait 6 months to see her, only to find out a week before my appointment needed to be rescheduled. I had to wait another 6 months to see her and just recently found out they lost ALL my information, had no records of me being in their system and was asked to call again middle June because they were not booking in-person appointment. Called today to try to sort things out since my appointment was supposedly in 2 weeks and the person who answered me told me I could only book an appointment after sending them a referral letter. I'm done with this place, after 1YEAR I'm still haven't seen the doctor, this is ridiculous, they should keep track of their patients files, so stuff like that doesn't happen.

Needed my doctor right away but she was not available so they transferred me to someone on her team right away,I was so glad.

Clean, and the staff work hard, very hard, to meet my needs, all needs.

Respond to the owner of Boston hospital I try as a patient to exercise my right I the right by the constitution of United of america1789.rev1992 I have been trying to contact u about a matter that I was put in your e.r unsanitary condition I have call the patient advocate.to voice my concern and never got a respond back.they put my health in danger.I follow the chain of command and the next step is u Sr u suppose to be running this facility Sr.have picture to show of condition of your er .

Boston Medical Center is the worst hospital there can be, I don't know what happened to them but they suck... I was checked in at 5 pm and was not seen till 8:45 pm there was a lady having a miscarriage and nobody tended to her this was sad for me to watch but it happened and do to that they are the worst hospital at this time!!!!

For emergencies the worst hospital in Boston wait 7 hours for an ultrasound the wait time is ridiculous.

I got a broken arm from jumping off this thing at the park and as soon as I did, my dad rushed me here and when I went in, it did not take long for them to take me in, I think I had to wait about 30 seconds! The doctors there were very kind! The X-Ray Doctor was very careful with my arm. When I was taken to my bed, I was offered a blanket and pillow, but I was kind of just hanging out so I said, No thank you. They gave me medicines and I had an amazing experience there, they all have great personalities and are awesome! I will be coming back to check out my arm on Tuesday. You guys are awesome! Doctors, if you see this, I am Emily Nguyen and I will make sure to come here whenever I have a problem and Thank You!!

- Emily

I was tended to almost immediately. Doctors and nurses were very caring.

The waiting time is long almost 2 hours to get seen by a doctor

TDS is rampant at this facility. Your local prompt care will get u better results.

Horrible Hospital! The doctor asked me if I need advice, If I am anxious. But everything was so awful. I was intimidated by nurses and securities instead. Also, I was locked up in a narrow room for 2 days. Doctor sucks! I should have never been there. Waste my time!!

Emergency room and blood drawing rooms are Horrible.. with a capital H. Given the wrong information, all they want is money (ER). The hospital all together is extremely slow service and unorganized! Employees are nice though :)

Great hospitol freindly people..10Xs beyter then the CAPE COD ONE....

Was not able to speak with anyone about my plan coverage & deductible over the phone.. very frustrating since I am a long time customer..

Outdated and durty place.
Staff stay behind their deskes chating as you stay unattended at your room for a long period.

I have been to this hospital a few times over the past month. My first few visits went fine and I was called in when my appointment was scheduled. I was supposed to return today, August 27th for a 8:30am appointment. I live about an hour from this hospital and expected traffic on my way so I left early enough so I could make it there in time for my appointment without being late. I arrived on time and checked in with the front desk. The receptionist was friendly when they informed me that I actually didn t have an appointment and they purposely overbooked patients and some are considered walk-ins even though they made appointments. I was not happy with the way this hospital treats their patients. Some patient s appointment matter, while others are just cast aside and left to hope they make the cut to be seen. I couldn t believe how unprofessionally BMC operates. After waiting a few hours I was finally told that I may be seen sometime after 1pm!!! My appointment was scheduled for 4 1/2 hours earlier. If it wasn t for my insurance I would never return to this place. They don t care about anything but the check clearing. I would give them zero stars if it were possible.

Born here coming here for year's and still presently coming. BMC always

I have been to BMC , it s ok ! I got good treat and respected,back to 2012 I have my eyes surgery for cater-rat , last month l go to BMC for X-Ray my legs and people are so nice to me, I like to use my language to say Cam on !

I heard all the story about this hospital, especially about Justina's case. This hospital no different with experimental arena.

Some of the doctors and nurses are great and kind, but the customer is service is horrible! I was staying overnight for my sister and we had to ask 3 times for some ice due to her extreme swelling! She was in a lot of pain tons of times and the nurses just dismissed it and went off somewhere else! Only reason why I m giving two stars and not one is because of the sweet lady at the front desk.

Really bad service, more than 8 hours for waiting for emergency. Really bad attitude from staff. They did not care about patients, while the patients have to wait for along time, they just eating, talking and do something else.

Worst hospital in boston dont go there too many homeless sleeping at the emergency room employees are rude as hell also if you have pain they will send you home.

See my review on "Orthopedic Surgery at Boston Medical Center".

Just get a signature from a doctor here takes 14 BUSINESS DAY!!! which is ridiculous. Previous places I have been to you can get a signature on the spot. This is the hospital you running Kate Walsh? This is absurd. If I could give a negative rating I would.

Wait times in the ER are bad but once you are seen, doctors are pretty thorough. My PCP is great and very considerate. Keep up the good work, Marielle. The big issue I seem to have here is getting hold of her, or any doctor for that matter. I'm seen in the family medicine clinic and everytime I've gone, they tell me to lose weight and go home. I come in with various aches and pains, tightness of muscles and circulation issues in my legs and arms and each and every time I go, I'm told to lose weight and "give it time". If I wanted to hear that, I would have talked to a family member. Whether it's in the ER or trying to be seen in a doctor's office, there are too many hoops to jump through, too many people to call, and too many appointments to make before anyone actually sees you. By the time I can get in to see a doctor, any issue I have has either resolved itself (temporarily) or I've taken it upon myself to treat it using household remedies. All of the offices are closed on weekends and, as a result, I've had to go into the ER instead of scheduling an appointment or speaking with an on-call doctor. This is very expensive and I'm a working college student. I dont have the time or money to go into the ER as much as I do. I have gone into a doctor's office or the ER every other week, with the same laundry list of problems, for the past year now. You would think that, at this point, someone would have thought to address at least one of the issues I deal with on a daily basis. I am overweight, with a lengthy family medical history. When I come in with a genuine concern, the least they could do is actually run some tests and do some imaging. Instead, I'm given some subpar life advice and yet another prescription for naproxen. I wouldn't have an issue with this if the pain I deal with didn't keep coming back. My anxiety is through the roof since I started going to this hospital and I wish someone would take the time to try and allay my doubts. I don't trust anything that I'm told, as I've heard stories about people receiving less than adequate care from this hospital. I'm beginning to understand why so many people advise against choosing BMC for your care. I'm in the family medicine clinic so often that every single time I've gone in with pain, I've been brushed off and disregarded by staff and providers alike. One of the desk staff actually rolls her eyes everytime she sees me. Maybe if my pain was addressed the first time I went in, she wouldn't have to see me so damn often. I am in very real pain almost constantly and, unfortunately, BMC is the only place i can be seen (because I have their insurance). I wish I could go somewhere else, where I could hopefully be taken seriously and have my pain addressed. I'm thinking of switching hospitals simply because of how much time and money I've wasted being seen here. Even now, I am sitting in radiology waiting for an x-ray (that i had to beg my provider for), its taken an hour and a half for my doctor to verify the order for my x-ray. As many times as I've gone in complaining of chest pain and circulation problems, I found out that not one doctor has checked my cholesterol, I had to tell my doctor to order the lab work. I dont understand why seeing as i've been overweight my whole life and my father and all 4 of my siblings have high cholesterol AND THEY'RE ALL SEEN AT BMC. I can't do this anymore.

Good Hospital and Dr. Tony Tannoury is the best however our experience with the Hospital staff after surgery was not entirely a positive one. Then at discharge we were basically told by Margaret Kerns NP that we could not wait for our ride because the bed was waiting to be filled. I work for a Hospital and I would never dream of saying this to a patient. Very disappointed!

Worst experience I have had at a hospital. I admitted my husband to the ER at 4AM, one nurse came to give morphine for a fractured scapulo, no nurse checked on him for 4 hours, at 830 the doctor came in to check up and get an xray after him already got one 4 hours prior. Then a CT Scan, then a additional xray. No water or food was provided when requested from 4AM to when we left 12PM. Horrible, draining, and exhausting experience.

Bad, bad , bad these doctors never served you early even if you on time worst hospital I will never go to this hospital anymore

You have very poor operator service. I spoke to this one woman with a deep voice (could be a man but I m betting woman) and she didn t even greet me. Sounded like she was caught in the middle of her snack break (at 1pm) and smacked her food down as she spoke to me. Didn t even conclude the call properly; just said That s it? And ended the call. Horrible.

The staff on the phone is very rude and impatient. Never choose this joke unless you have emergencies. I have to take a Covid-19 test which is required by my college or I will never go to this medical center.

My daughter was transported from school to bmc I was at work so I didn't get the call until I was out got yhere at 6 and at 10 44 when I'm writing this I still didn't have a update on what's going on.

Horrible!!!!! Bad customer service not to mention dirty filicity! The Family Center I had an appointment @ 2:20 was there to be told the dr called out today. Ok So noone called to tell me and I have to be to work later...but want me to wait two hrs for next dr. !!!!!!!

Disgusting staff. Treated my father like trash when he had a workplace accident and came into their ER profusely bleeding from the laceration on his forearm. He had completely severed two muscles and required 14 internal stitches to repair the muscle and 14 more stitches to close the wound. Triage nurses told him to control his own bleeding and to sit down and wait his turn when he was already turning pale from blood loss. They were rude, condescending, and did not give a damn about his welfare. Security guards saw his condition and got doctors to admit him immediately. Avoid their ER if you can, if you can't, good luck getting past their front staff.

I been coming to this hospital ever since i was born!!!! And yes its true everybody. This place needs work and they dont care about you, you're just a number. You feel it. The mental health section is bad. And one time i had a lung virus but it took 3 ER visits for them to treat it!!! First 2 times they told me it was just a mild cold and to drink fluids and otc meds, then 3rd time they went as far as to conduct a spinal tap just to check i didnt have meningitis which ruined my life! Later they come back and tell me it was just a mild lung infection and then they prescribed antibiotics and robitusin which i needed since the beginning. One time due to a crisis they sent me to a mental hospital, Westwood Lodge, which recently has been shut down because of its mistreatment to patients. It was literally a jail. I went for help and they made me worse. They kept calling it one of the "best" hospitals and that's scary. This is why people don't seek mental health. And lately, i have been found to have had numerous kidney stones in short amount of time and yet all that's being done is just little tests but no real treatment. Time is just passing by and i have another kidney stone on the way and they're just observing it. Thats it. Aside all of that, one of the biggest problems I have found is that a majority of the medical staff that sees you and treats you are nothing but Boston University students who are not fully experienced nor knowledgeable of all the medical prospects of the medical field. Altho, i cannot discredit the few excellent doctors this hospital DOES have. Some are Excellent doctors. But overall, as a team, it needs major improvement. Too many party people work here. *MANY PATIENTS HAVE BEEN RECOMMENDING CHILDREN HOSPITAL FOR YEARS. I GET TOLD BY FRIENDS THAT GREW UP GOING THERE THE TREATMENT IS EXCELLENT AND FROM MY EXPERIENCE VISITING THERE, CHILDREN'S HOSPITAL IS EXQUISITE, EVEN WHEN THEIR PATIENTS TURN ADULT. FROM THERE, BRIGHAM'S AND WOMEN'S HOSPITAL IS ALSO EXCEPTIONAL AND IS NEAR THE CHILDREN'S HOSPITAL AREA. I recommend these last 2 hospitals if you're a new resident. Boston Medical is locally just known to be a good hospital if u get shot. . One thing that also kills me is they dont help you with acquiring a MEDICAL MARIJUANA LICENSE despite it being LEGAL here. Marijuana is what has been helping me with depression but all they want to do is slam pills that have been zombifying me, making me sick and not helping.

I had my first surgery at 46 yrs. old. I can't tell you how wonderful I was treated! Every single person that I came across in this hospital treated me so kind & caring! Every nurse & doctor really acted fast & efficient!! My children and I will make the trip in Boston from now on because it's worth it! Besides the amazing care......Chris really takes care of you and makes sure that you always get the meal you want! Excellent meal planning and very good! Thanks everyone at BMC!!!!

Everything went well staff on point very nice. Everyone have the spirit of Christmas.

My experience with Boston Medical Care was so great that I'm writing my first Google Review. I was in a ER room to be seen within 20 minutes. I want to send personal thanks to Mickie, Christine, Eryn, Nico, Sara, and all of the doctors and nurses and residents who took time to help me and make me feel safe at their hospital. Thank you for making my pain go away.

Final Update 07/10/2018. Original 3 Stars changed to 5 Stars.....
An hours drive away, first impression not a good one. Not a good neighborhood and being a "safety net" hospital very crowded and busy. My family had no choice due to insurance to come here. Dr's office called to our voicemail to move up appointment supposedly because Dr had to do urgent surgery, but when we called back, NO ONE IN NEUROLOGY KNEW WHAT WE WERE TALKING ABOUT. Drove in early anyway, but receptionist had no clue. Appointment was still on as usual with no delays noted. Not a good first impression for possibly life threatening intervention..... Still waiting for doctor, so a later review will be forthcoming about how we were treated......... Its all about the money........ Extremely sad that's what it comes down to.
UPDATED REVIEW BELOW 04/09/2018
Noted for above... Doctor apparently shares clinic with others. Different person came out in about 30 mins calling our names. Met with doctor whom we researched earlier who had significant credentials. Serious unique medical condition was explained with surgical intervention required. A date in April was set. Impressed with doctors knowledge, details in explaining potential issues, and plan of action. Fast forward to first week in April. Surgery performed within "as expected" parameters. Several difficult issues encountered but SICU staff were understanding and more than willing to listen to family member's unique knowledge of patient. Recovery will be more complicated that originally thought. Still many issues to resolve due to the uniqueness of the surgery. Most of the doctor's involved seem to listen to our opinions and suggestions. We will keep up hope.
Original post was 03/05/2018.
UPDATED below again on 05/05/2018.

Final update 07/10/18.
Our family member was finally discharged in late May. There were still several issues with medication and physical and occupational therapy to be sorted out. It was difficult at first, but things have been improving greatly. It will be several more months before we know for sure if all will be back to normal. However considering the seriousness of the surgery involved, we are grateful for the progress so far. My praise for the medical staff, Critical Care Nursing staff, and other ancillary services is significant. We were treated as people and not "I am a doctor and you are not."

Me and my wife delivered our baby here, the staff were wonderful. The community around the hospital is very sketch at times as they help people who are in to drugs. The security people can be a little nasty at times, but hey, I would be too when you deal with all the craziness.

The Hospital itself is great especially the Labor and Delivery Unit!

Pediatric department is the worst, the nurses there are very bad, all vaccines that my baby had were on the top of his leg yesterday she did it on the side now it's all blue!! And painful he was crying so i left while i was trying to open the door and i couldn't 3 nurses were there looking at me and believe it or not no one helped me no one they were sitting talking next to the door no one helped me this is sooo bad no humanity they smile just when their superiors are there!!!!

The worse. I ve been trying for several hours to get information about a family member, they keep putting me on hold and never answer. What a waste that
People have a job to do and won t do it.

God bless all the hospital staff always but especially at a time like this. BMC has alot of strange patients or people that want to hang in the halls and waiting rooms but because of the wonderful staff I BMC.

I want to first of all thank you doctors and nurses at Boston medical center I really appreciate the love and care u have is so wonderful ,my first visit was so great all the doctors and nurses gave me attention I deserved it s had for some people to believe the great work you do for Boston it s so wonderful the only way to pay you is let me send my prayers to all of you may god bless you f

This is the worst place you can go on emergency
I have been waiting for more than 4 hours to be seen

Was born here and have been going here for 15 years great place awesome treatment for anything

They are very rude to people they, I wouldn't tell people to go there !!!!!!

I had open surgery 2 years ago with the BEST Dr.s. Dr. Karlsson & Dr.Awtry-never in a million years did i think i could feel this much better-(wish they could fix the rest of me now)lol- would def recommend BMC

Very displeased with Dr. Brown.... my daughter has had knee pains for months, she had an MRI done and they found something in her knee and sent her to him. He barely looked at the images and made nothing of her pain and set her for PT. The fact is the PT was making it worst because she does have something in her knee. They treat people like another number, likes it a drive thru service. No care at all for patients. If his misdiagnosis and sending her to PT made it worst, you can believe we are getting a lawyer. Don't go to BMC unless you want that drive thru service treatment.

I honestly don't know where to start with my experience at Boston medical center.. I had many but the one thing I had to put this review out there so people can be aware of this is so important; I gave birth to my second child and unfortunately due to being at high risk, he was born premature. He was in the NICU for 2 and a half months; a doctor whom I believe is still working there, gave my son someone's baby's breast milk other than my own without realizing it. They notify me and we had a meeting. I was so devastated and angry. How could they let this happen. This was their biggest mistake and wrongful doing on a newborn! I demanded testing to be done on the other parent; who knew if that parent was on drugs, hiv or had anything.. After some blood work and tests, everything came out negative and I was so relieved but I will never forget what that doctor did. Before in Boston medical, you can just give babies their milk but now after in 2014 since that day they made a mistake on my son, it has changed and you can't give babies milk without scanning the bottle/wrist name tag. Shame on them. Secondly, my father had three surgeries done. To make this long story short, again doctors and the nurses in Boston medical center have made major mistakes on patients and continue on to the next day as if nothing has happen. I won't let this go by quickly, I will start by giving out this public review for everyone to know.

My father was recently admitted at the BMC and we re incredibly pleased with the attention and service he received from all the staff. Everyone from the food service, house keeping to nurses and doctors did a great job in making his stay as comfortable as possible. One person in particular that went above and beyond was Sergio (PCA at Menino 7th floor) it is very obvious that he loves his job and I can t express my gratitude in the way he treated my father, always asking if there was anything more he could do for us. Thank you all