I've been trying to book an appointment with Dr. P...

I've been trying to book an appointment with Dr. Phillips for over a year now because of autoimmune disease. I called last year and had to wait 6 months to see her, only to find out a week before my appointment needed to be rescheduled. I had to wait another 6 months to see her and just recently found out they lost ALL my information, had no records of me being in their system and was asked to call again middle June because they were not booking in-person appointment. Called today to try to sort things out since my appointment was supposedly in 2 weeks and the person who answered me told me I could only book an appointment after sending them a referral letter. I'm done with this place, after 1YEAR I'm still haven't seen the doctor, this is ridiculous, they should keep track of their patients files, so stuff like that doesn't happen.