Boston Medical Center Reviews

People are too harsh on BMC. There are a lot of great folks doing a lot of great work there. Thank you to the whole staff for helping me in a time of need. Great job.

Boston Medical Center is the BEST Boston Hospital in Boston hands down. My whole family get their care at BMC and lives have been saved. This is definitely a teaching hospital and I recommend BMC to everyone.

Had baby #1 last year in June. Staff was amazing. Shoutout to Midwife Karen and Nurse Lisa. We are scheduled for #2 tomorrow. Looking forward to the great staff again.

On tv right now!! Protest our 1st Lady. Wouldn't send a dog to your place. Was put on hold for over 10 minutes but held on to make sure they heard my voice. 1st they tried to say it didn't happen then they said yes it did happen.

No bad thing to say about this hospital, I'm glad I keep going back for service. I've read some reviews and lots of people complained about the wait time, not BMC alone; if anyone understands or knows how TRIAGE works they'll know why we wait so long in the ED for the staff to see us. I've visited few hospitals and BMC is clearly not the worst!

It's a good place but there is a bit of racism and the security guards like to abuse the weakest

The EP Lab at Boston Medical is better than a five star rating. Dr. Robert Helm, Bob Brayboy, Sandra and all other staff made our stay very comfortable. They were compassionate, helpful, pleasurable and comforting.

Good experience overall. Was very skeptical at first when I visited the ER. I was admitted and received great care from all the staff in the ER dept.

I brought my daughter to the pediatric ED with a 103 fever, vomiting and a bad cough at 3am ona Monday. I explained to the nurse that I gave Tylenol, Motrin and she was still with the high fever. I was more nervous because my daughter get febrile seizures, I also told the nurse and she didn't seem like she care. I requested sofran for the vomiting and Xrays after 30 min she gave my daughter and water, she listen to her lungs and said that her lungs sounded clear. the Dr came did the same and gave me discharge papers with a diagnosis of URI (upper respiratory infection) next day took her to Cambridge hospital ER. they did blood test because her temp was 104, urine and xray...her Dignosis pneumonia. We got antibiotics and now she's a happy child not thanks to BMC

Dr. And Surgeon gets A+ but everything else needs help. I was in no shape to be my own proxy. The ER said I need emergency surgery and was being admitted. They then told my wife who was in the waiting room that I was being admitted and she had to leave. That is all the information they would give her. Morphine did not touch the Pain I was in. I had no clue what was going on around me. The Next Day hospital valet smashed the front end of my car. Would not admit until later. We were from out of State and they could of taken better care for my wife.

I have to change my review from1 star to 3 thanks to the kindness and consideration of one employee. Her name is Hilda and she is an appointment scheduler in the cardiology dept. She went above and beyond to help me get an appointment. I was anxious about my medical condition and wanted to be seen asap but because of my work schedule I couldn't get an appt. for months which only added to my stress and anxiety. She waited patiently on the phone as I tried to figure my schedule out but unfortunately there was nothing that fit my schedule for months! I hung up disappointed. 2 days later she called me back to say she had a cancellation on the only day of the week that I could come in. She said she remembered me. She did not have to do that yet she went above and beyond to accommodate me. If BMC had more employees that are as compassionate and conscientious as Hilda, it would be a 5 star hospital! Sometimes it's the little things that make a big difference! Thank you Hilda!

I read an article by Jeffery Samet MD, Michael Botticelli and Monica Bharel MD about making Methadone legal for primary care doctors to prescribe. It was very well written and shows that our government has no desire to stop heroin usage or save lives. America is so sold out to the private prisons and
expensive rehab centers that they won't even let our personal doctors prescribe a medicine that would cost the patient less than $10.00 a day if they had no insurance. I just hope somebody in power will help fix this .

Apparently your so-called medical professionals have plenty of spare time to protest there First Lady's visit to your facility. Their time would have been more productive if it were put into caring for those NAS babies and other patients instead of their totally unprofessional attitudes towards a visiting member of the president's family. Shame on ALL of you.

Serving those who are in need the most without judgement

I HAD MY VALVE REPLACEMENT HERE 12YRS AGO BY THE MOST WONDERFUL DR SHEMIN THIS HOSPITAL IS THE BEST THERE IS WONDERFUL STAFF

My best experience in a hospital EVER. Everyone, absolutely everyone from the guys pushing my stretcher, exceptionally great nurses, interns, doctors to even the surgeon gave me such kind and compassionate treatment. Words cannot express how well treated I was and how very grateful I am. Made me cry. They will be in my prayers. Thank you, thank you, thank you.

Your experience really depends on the nurses that you deal with. I finally meet some that are not so good, so reduce one star.

They have the best Turkey sandwiches. A great place for a nap after getting wrecked on methadone mile.

They provide amazing care here. If you ever have a traumatic injury this is the hospital you want to be brought to. They have one of the best Trauma surgery teams in the united states and the best neurosurgery teams around.

Good hospital, but a lot of the front desk people are unprofessional.

Many employees seen to care more about making emotional political statements then promoting advances in health care. Avoid the hospital, or do not disclose your politics if a patient.

Waiting for 5hrs 11pm until 4am sickening I'm disappointed in how this hospital has changed emergency room is like a prison room the nurse were very rude not supportive if you don't like your job leave so the next can work public safety horrible very unprofessional

Long wait to see doctors. Security are very disrespectful
Pharmacy is ridiculously long. No waiting seats. Lots of drug activity in and around hospital. Very unsafe!!

B.M.C. is and will be the only place I go for my hospital needs, the Doctor's and staff are second to none.

i noticed they ask my Mom for un ID but I sit wait to be scene and next person who to get called ,they don t ask un for ID,in the end that person gave they ID to them ,so he said Oh I was going to ask for that ,please no you wasn t
The one star is for some staff not all,I will be looking for a different doctor!!

told them i have an international student health insurance from the beginning to the end. 30 minutes of waiting, i asked how long would i have to wait more to see the doctor and the staff talked to me in an irritated tone, saying she cannot have my information go through. finally, after an hour, they told me they don't take international student health insurance.. I WAITED FOR NOTHING EVEN WHEN I TOLD THEM I HAVE THE INTERNATIONAL STUDENT INSURANCE FROM THE BEGINNING.

I was born here.It was known as City Hospital Then it will ALWAYS be City to me!

The valet parking lead today was a highly professional and pleasant woman who was incredibly kind to an elderly, vision- and mobility-impaired lady getting out of a car who was moving incredibly slowly today. She made her feel like the most important (and safe) person in the world.

The Center for Integrative Medicine surpassed my expectations! I am so very grateful for all the referrals and support for care. As an out of state student last semester they were one of the only hospitals in my network

Very very unprofessional HR department.
Got hired than they changed their mind for no reason. Most awkward situation in my life.
Avoid them. Very weird people.

Fantastic hospital...! B.U. Medical center's teaching hospital.

The medical staff was very good and professional... however the administration staff was not ! My husband called to make an appointment he had a lingering cough after a bout with the flu . He called to make an appointment was told that someone would call
The next day. No call came , day after he started coughing blood. Called again booked an appointment with nurse practitioner as his Dr had nothing available for two weeks was given option for that day (Tuesday) or the next day asked for same day was given name of practitioner. Went to appointment and was told it was for Thursday. It was a cold rainy day just what someone with possibile bronchitis or worse needed to be out in

absolute worst experience of my life. spent 5 hours here just for an endoscopy that takes TEN MINUTES. AND RECOVERY TIME OF 30-40!! now forced to pay absurd amount of money for parking in their garage because these people are so incompetent. thanks for a giant waste of my time boston medical

Beware you may not get the care you need if you support our President!

THE IGNORANCE AT BMC CATCH program IS REAL! I emailed, called, left voice mails on the nurses line and Dr Coles CATCH program and staff SUCK! I just called on call because I need to know about a potential side effect and the woman repeatedly used incorrect pronouns even after me asking her not to use the wrong ones and to use the preferred name she ignored me and I got firm with her: finally she used they instead of him - I guess at least it wasn t she but I wanted to punch this woman through the phone. She tells me ya idk if they will call you back or not, if they do it will be in 20 mins. I told her I DEMAND the on call to call me back. How is that even remotely appropriate!?

Searching for an endocrinologist and psychiatrist, I requested a consultation at BMC. My therapist highly recommended their transgender care center as excellent, and I'm sure it is. Unfortunately, I never got the chance to find out. The department needed my medical records from my PCP, so in August I had his office fax over my information. When I didn't hear back, I tried again in September. I called the hospital to ask what the problem is, and they readily admitted that their fax system is terrible. My schedule doesn't allow me to pick up my records in person, and I've been waiting to get a consultation for over three months. I've decided to just go to Fenway. Hopefully their fax system actually works.

I love how my chart says Dr. Chen called to apologize for keeping 17 month old baby crying and waiting 40 minutes. She didn t even have the courtesy to call herself. I had to leave and Dr. Chen never saw baby. Absolutely abmissal dermatology department. If you are going to see an infant at 1pm and can t be bothered at 1:40; at least phone the apology in the next day after being emailed by frustrated caregiver. Nope - delegated that too. Negative 1,000 on a scale of one to ten.

I appreciate all doctors and nurses and the stuff at Boston Medical Center it's the best hospital I've ever been

Worst experience I have ever had at a hospital in my life last night I had a appointment at 5:30 and the MRI department they did not take me back until about 6. As I was sitting there in the waiting room in the back. I can hear them just talkin about a bunch of nonsense as they were doing people's MRI. When I finally got back to the machine it was almost 6:30. Which my anxiety has already set in. She keeps coming out telling me a few more minutes that they're behind . And I asked well why didn't y'all just cancel me and reschedule me. she tells me to hold on hold on it will only be a few more minutes which was another 10 minutes . After she finally comes gets me and I perceive to get in the machine to do it breast MRI and the pole in the middle of my chest is very uncomfortable. The lady told me if I need to ring the bell she will come in and we will handle whatever the situation it was. After being in the machine about 10 minutes I could not breathe and my chest was hurting I ring the bell.a and tell her She tells me what's the problem I tell her I can't breathe and my chest is hurting. Instead of her coming to the room to check on me and to see if I was okay or to keep asking of the intercom how I was doing ,as other places have done when I've done MRIS. They coming to the room and check on you. This woman had the nerves to tell me to hang in there only eight more minutes. In which I froze and started having a serious panic attack and couldn't even ring the bell because I was Frozen with fear. Then she proceeded to tell me you only have four more minutes and that's when my anxiety panic attack kicked in overdrive and I thought I was dying. When she finally comes in she tries to touch me , I pull away and she tells me you can tell a man designed this machine it's not for comfort. The issues that I have if I ring the bell you stop with the hell you're doing and come check on your patient. I was supposed to have surgery there and I would never even think about returning to that hospital. I will return to Beth Israel Deaconess , Where they treat you with RESPECT AND DIGNITY...AS person who works in the medical field and People with disabilities ,this is unacceptable .People in the medical field need to be a little more supportive and understand especially when have a person in that tiny machine and if they tell you there's an issue you stopped the machine .and going see to your patient. You cannot send my body to this place if I was dead let alone alive I am truly disappointed with Boston Medical MRI staff team. And I am filing a complaint against them.I have anxiety and panic attacks so bad this morning to I couldn't get up and go to work I feel like my walls are closing in. I just hope that this never happens to anyone else with dealing with this hospital and that you all fix it.

Dont use their dental program! Two moths post surgery I'm still in pain! Dr. Henry fractured my tooth during surgery!!
-Drs had to re-sedate me because I kept waking up panicking mid procedure
-While heavily sedated, I remember being shaken and yelled at to open my eyes while unable to move
-Woke up choking and unable to swallow, then I had a panic attack, Dr. Henry and resident had no idea why or how to treat
-Mom had to tell the dr that my tongue was swollen/hanging out and thats why I couldn t breathe. She had to lean me forward herself so I could breathe again
-Had to ask for an ice pack, should have two wrapped around head which is the typical protocol
-Resident asked for medical history, no one looked it up before surgery
-Mentioned my jaw was so dense he couldn t pull the teeth so they had to cut into the bone. I have bone growths from the pressure of grinding/TMJ and he should have known better
-Refused to let my mom pull up car out front, Mom had to hold me/ walk me thru streets of boston while drugged and falling over
-Ruined crown and had to glue it back on
-Only given low dose pain meds for night time use, even though he promised better pain care since im in chronic pain already
-No post op information package about warning signs or emergency phone numbers, had to find paperwork on the wall for instructions
-No follow up appointment was made while I was there
- resident who made check in phone call said me and my moms report on my choking was untrue and that it never happened clearly they re in denial and refusing to take responsibility for what they put me through

Soo, as long as you don't go downstairs to the 1st floor in the morning hours...you won't get bombarded with asks from the homeless that are understandably trying to stay warm. Stayed for 36 hours to help deliver a family baby and was "asked" by each one I encountered. The hospital security just sit there and smile, or just disappear altogether when you feel they could be useful.

The food was very expensive , also the pizza taste like water. The only good thing was the waiter he was very helpful.

Dr. Zoe Weinstein and the team of nurses at Bmc adult primary care 5B & C are by far the best. There are no words that could do how great they are justice!

I hateeee driving into Boston but I will continue to do so I can see these amazing people. They continue to go way above and beyond and it means everything to me!