Final Update 07/10/2018. Original 3 Stars changed ...

Final Update 07/10/2018. Original 3 Stars changed to 5 Stars.....
An hours drive away, first impression not a good one. Not a good neighborhood and being a "safety net" hospital very crowded and busy. My family had no choice due to insurance to come here. Dr's office called to our voicemail to move up appointment supposedly because Dr had to do urgent surgery, but when we called back, NO ONE IN NEUROLOGY KNEW WHAT WE WERE TALKING ABOUT. Drove in early anyway, but receptionist had no clue. Appointment was still on as usual with no delays noted. Not a good first impression for possibly life threatening intervention..... Still waiting for doctor, so a later review will be forthcoming about how we were treated......... Its all about the money........ Extremely sad that's what it comes down to.
UPDATED REVIEW BELOW 04/09/2018
Noted for above... Doctor apparently shares clinic with others. Different person came out in about 30 mins calling our names. Met with doctor whom we researched earlier who had significant credentials. Serious unique medical condition was explained with surgical intervention required. A date in April was set. Impressed with doctors knowledge, details in explaining potential issues, and plan of action. Fast forward to first week in April. Surgery performed within "as expected" parameters. Several difficult issues encountered but SICU staff were understanding and more than willing to listen to family member's unique knowledge of patient. Recovery will be more complicated that originally thought. Still many issues to resolve due to the uniqueness of the surgery. Most of the doctor's involved seem to listen to our opinions and suggestions. We will keep up hope.
Original post was 03/05/2018.
UPDATED below again on 05/05/2018.

Final update 07/10/18.
Our family member was finally discharged in late May. There were still several issues with medication and physical and occupational therapy to be sorted out. It was difficult at first, but things have been improving greatly. It will be several more months before we know for sure if all will be back to normal. However considering the seriousness of the surgery involved, we are grateful for the progress so far. My praise for the medical staff, Critical Care Nursing staff, and other ancillary services is significant. We were treated as people and not "I am a doctor and you are not."