BODEBOCA Reviews

The treatment received has been very good
VERY GOOD WORKERS !! A 10

I have made the first purchase in bodeboca and I have loved it, punctual delivery, very good quality of wines and good prices.

Very happy with the service and the varied selection of wines.

Impeccable, very fast and quality service. I have been shopping for a few years and have never had a problem. 100% recommended

Order: 29/11
Payment: 29/11
Confirmation: 30/11
Announcement of delivery: December 7-10
Request from me on December 11th. - machine answer
Request from me number 2 and 3 - machine answer
Request from me number 4:
answer at 22.12., 22.30p.m.: Articles are not available.
23 days later!

The web is very attractive and agile.
The very complete offer.
The packaging for the perfect transport
What would it improve?
Subscriber Offers

Excellent wines, good offers and unbeatable service.

As always, the delivery was punctual and the information received about the shipment, in this situation of the Covid-19, the adequate one.

A great online store to buy wines, not only for its variety of wines but for its excellent delivery and customer service. The website is very intuitive which facilitates the purchase.

Excellent online store to buy comfortably from your home. Very good selection of wines in general. Secure payment platform, shipping in a short time. Highly recommended!

Excellent service and good wine proposals at the best prices on the market.

Recommended 100% ...

Best online wine shop by far! Many variety of products and always the best prices. I have already bought several times and the shipment has always arrived on time!

They are the best, fast delivery, no doubt if there is a problem ... they change it

Great variety of wines at a very good price.
Very interactive and easy-to-use website.
Shipping in perfect condition.
A 10!

After several requests with them I think it was time to value them, and I can not say anything other than perfect, even in these difficult times I have no complaints. I think it is positive to also tell what is good when you are up to it.

Excellent service, variety of wines from around the world. Home deliveries without problem and good condition of the bottles and labels. Very interesting and complete website and easy to navigate through it. When you need help, they respond quickly.

For me the best online wine store by far. Great variety with a service of 10 !!

After 3 years of excellent service, I am now unable to receive an order that has already been charged to me, probably due to the incompetence and lack of transparency of Celeritas, the delivery company chosen by Bodeboca.

Bodeboca is the best shop online with good information, a large catalog and excellent service. I do not buy anywhere else!

After I have claimed the package twice I receive it with the damaged boxes.
If I cannot use SEUR as a carrier, I will not be able to order more orders, being forced to use another provider.
Greetings C: C: C:

I registered at Bodeboca a couple of weeks ago as a premium customer.
As regards the speed of delivery I have nothing to say. They are effective.
I didn't like two things:
- I requested a shipment of five bottles for gift (1 euro additional cost). I imagined that I would receive a packaging per bottle. It was not so. I got a package for two bottles and another for three. Logically, they don't help me at all. I called to make a claim and they told me that there is an information note when you click on the option of gift packaging informing the client that Bodeboca chooses the packaging minimizing the number of packages, and that if you have a special need, contact them.
Obviously, I did not read the message carefully. My mistake.
However, this packaging policy makes no sense. The normal thing that one expects if one asks for more than one wine as a gift is that the same number of gift boxes arrive. The option proposed by Bodeboca by default is just the exception. The packaging policy should be just the opposite. To minimize the number of gift packages have not minimized the cost of them, which has been the same (1 euro per packaging).
In short, I have to settle for some packaging that doesn't help me. Lentils or lentils.
- As a premium customer you also have access to campaigns and special discounts. One of the Gourmet products caught my attention. Specifically the tea gift packs of the Kusmi Tea brand. After making a small check of the prices offered, I discovered that even with the discount they had a similar or higher price than other websites where they offered this same product.
I sent an email to comment and they answered the following:
"In response to your email, indicate that prices are given by different internal and external factors (purchase price of the product) that are not identical to those of other companies.
On the other hand, we also indicate that our promotions apply to the average price in the product market and not to our sale price. "

If it turns out that campaigns and special discounts have nothing special, they don't make sense to a customer. In reality, they contribute to achieving the opposite effect to the desired one.

A pleasure to buy in this online store. They have a very large and quality variety of products, they are very fast in delivery and you always learn a lot with their newsletters with the descriptions and stories of the products !! 100% recommendable.

Very good customer service, despite an incidence on delivery due to the carrier. The 5 stars are for the service received throughout the five years that I have been a Bodeboca customer

FATAL YOUR SERVICE.
On January 16 (almost 4 weeks ago) I placed an order that appeared as shipped 2 days later. On Monday 25 (after 2 weeks) and seeing that the package did not arrive, I send them an email. Since no one answers me, 2 days later (Wednesday 27) I call them by phone and they tell me that they have received my email but they have not been able to answer me so quickly. I explain the matter to them and tell them that I think it has been lost, they tell me that they are going to investigate it and tell me something. The following Monday I still have not received any response and I will call you again. They tell me that they cannot locate the shipment (it has been 3 weeks) and that they are going to send me a replacement. On Tuesday February 2 they prepare the new shipment, on Thursday the shipment begins and again on the carrier's website the shipment does not appear. I call them again on Thursday 4 and tell them that I think it has been lost again, but they again downplay the issue and tell me that the carrier's website does not always update it. Do not worry that I will receive the order before Monday 8. On Monday, February 8, I call again and ask them that if they do not locate the shipment, they will return the money and please, whatever they call me and inform me of that day. Since I am the one who has to contact them all the time. The person who in theory takes that order and I have not spoken with her at any time, again does not give me any kind of explanation or contact me. The order has not arrived, they do not refund my money and nobody contacts me ... Second order lost (2 of 2). Anyway, better buy wine anywhere else ...

I edit my review.
They are trying their best to get my order. The transport company GLS very bad. I have lost part of the shipment, another box.
BODEBOCA is complying and, at the moment, they have delivered part of the purchase to me.

Good store and good wines, although this time the order has been delayed, I suppose for the moment in which we are

I do not know where you will have obtained my personal data, because I do not know you at all. Stop spamming me and send me emails every day, I will not go or buy anything in your store in life. Please stop harassing me by email! I do not want you to send me anything, I am not your client nor do I want you to continue bombarding me with your advertising!

Great selection of quality / price wines. The order arrived perfect and fast. Excellent experience. I recommend it.

Terrible quality store, after a month waiting for the wine I ordered, it has not arrived, I have been calling and sending emails and finally they will not send it to me, they could have warned before. They blame the transport company but they say that the product is out of stock and they do not send it, after a month with my money collected.
Very little professionalism. There are much better stores.
I am very displeased with the attention and the solution offered.
Regrettable.

We placed an order on Monday, on Wednesday we called to ask for the follow-up (why it does not appear in the order) and they told us that it was going through Celeritas, but that normally they give the package to another courier, that they would send us an email or call us with follow-up. On Friday, as we had not received an email or a call, we had to call a second time to ask and they told us the follow-up that the package had been given to Correos Express. We looked at the Correos express website and it indicated the "incident" status.
We call Bodeboca for the third time and they tell us that the package is on time (order placed on Monday and not delivered on Friday) and that they have no record of any incident.
As we know the delivery man, we investigate and find out that indeed, the package has been broken for two days in the express post office. We called Bodeboca a fourth time to tell them this information of which they had no record when the package had been BROKEN for 2 DAYS in the parcel and Bodeboca tells us that they reimburse us or send us a replacement. We requested replacement, but of course, they did not have all the products in stock and we had to modify the order.
Tuesday of the following week, we call Bodeboca FOR THE FIFTH TIME and they tell us that they are processing the shipment, which will arrive between Wednesday and Friday, that is, 11 DAYS AFTER HAVING PLACED AND PAID THE ORDER.
Wednesday afternoon, we received an SMS from Correos express indicating that they will deliver the package shortly.
We are on Thursday at 1:00 p.m., the package still does not arrive and emails or calls from Bodeboca to report something zero.
To be in the digital age and for those of us who are used to buying online, I can say that the delivery time and after-sales service is deplorable and with the wine websites that exist, I doubt that I will buy from them again given the disastrous experience with this delivery.

Still a company that takes these customers for cash cows, following a delivery dispute, BODEBOCA does not assume these mistakes ... meaningless commercial sense, to avoid! Unprotected bottles, damaged cartons, no protective cases ... bottles not in accordance with the order! WHOLESALE!

The distribution was delayed too much because of the transport agency they use, which always fails, before the covid and now even more. I receive orders from other companies via other carriers, and the service is still good despite covid

When placing my order (paying in advance) it clearly stated on its website "GUARANTEED delivery before Christmas Eve", neither did my order arrive nor did I receive any notification
I asked for explanations by email but I did not receive a response, I called by phone and they replied that they did not have stock of the wine I had ordered so they would not send it to me for New Year's Eve either. Everything seems to indicate that on special dates they admit many more orders than they have the capacity to process (charging in advance and with false guarantees of delivery).
It is clear that the professionalism and reliability of this company is nil and I can only think that either I have had very bad luck or so much positive evaluation of this company is "suspicious".

He had already stopped buying from them, fed up with problems in the cast. Now with the confinement, come on, I'll buy online again ... fool, I have fallen again: they keep my money, the distributed one gives me what he wants, you call, they are all good little words but they do nothing, that is my almost 200 in your pocket. And my time and my despair, over and over, who pays for it? FLEE!

Magnificent catalog at good prices and very good delivery service.

I have never had a problem with them. If there has been a failure they have quickly turned to solve it.
They have a wide variety of wines and acceptable prices, which without being the cheapest are also not expensive, and the service makes up for those few euros difference.
Cardboard parcel avoiding less ecological materials such as polystyrene and the like.
Great variety in delivery possibilities.

Highly recommended

I ordered in mid-December and a month later, has not arrived. app appears in the order "is cast," but they write and tell you that actually has not been produced. Bad choice for a Christmas gift.

Interesting variety of wines, great prices, excellent customer service, lots of information about the product. VERY RECOMMENDED.

Order placed 28/11... delivery was supposed to happen in 4 days. No delivery... I call them EVERY week ever since and they only have excuses and pass me on to people... today 23/12 I cancelled the order. I hope I receive my money back soon. Stay away from them!

I placed my first order with them a little over a week ago and it arrived on schedule. I received it in perfect condition. The only thing I missed was that they sent an email once the shipment was made with the tracking number to be able to track the shipment.

The service is very slow. I understand that the current situation is delicate but 15 days of delivery for products in stock seems exaggerated to me.

Very good experience, top quality product in perfect condition and shipping in no time.
My first option to buy wine online. Highly recommended.

Very good service of attention and delivery of orders. Thanks to BODEBOCA I have found easy access to exclusive wines from other parts of the world, which in the "home" trade would be difficult for me to discover and find. FULL SATISFACTION, in this aspect.

I don't like anything, I want to buy wine and it won't let me add it to the basket or buy, and I'm first ... I'm not happy

Unfortunately I have not yet received the order. From Friday 05/15 I was notified that I was in distribution. Today is Thursday 05/20 and I still have not received it or know when I can have it. I have already filed a claim twice.

It is the first time that we buy due to the confinement, we live in Aldea del Fresno, and the charming delivery man at all times and keeping the distance, congratulations for such staff.
We will be clients for not coming loaded from the supermarket with the wines. Thank you very much for your staff, both the delivery person and the person who answered the phone. a greeting

I have made several orders and there have never been any problems, by the way there is a large catalog of wines

The order never arrived, since the transport company did not show up at the indicated address,
Still waiting for the return of my money.

I bought the other day on this page and very well the truth, the only suggestion if you buy a certain amount of wines would have to be free shipping ... just that!

Excellent. I live in France and its delivery is perfect and fast. A box of wine was broken by the carrier and they quickly fixed it in another. Totally recommendable

In general they work well and have a huge number of references with good prices.

I will give the 5th star when the orders arrive regularly, it has happened to me several times that the carriers have delivered after the deadline. They have missed dates alleging failed deliveries without having gone through the delivery address.

Web with a lot of information and intuitive, serious and pleasant and competent trade, who care about the needs and problems of their customers.
Outstanding treatment

I bought to make a birthday gift and the person who received it did not know who it came from since the note is a phrase on the delivery note in microscopic font. The truth is that the web is very good and they give you the option of acquiring a gift wrap, so I expected you to include a card or something. I will not buy again to give away because the result has been a bit shabby.

MISLEADING ADVERTISING BUT NOT POWER, THEY SEND YOU NEWSLETTERS WITH VERY COMPETITIVE PRICES THAT DO NOT HAVE IN STOCK..A DECEPTION ,,,,, THE OLD TRICK TO SHOW PRICES VERY GOOD BUT THAT IN THIS MOMENT THEY CANNOT OFFER YOU, I SAID A DECEPTION

They offer good wines and the service of sending the orders is great, my orders usually arrive faster than they estimate.

I had a very good experience, the truth is that until the last shipment the carrier refused to give me the package because it said that it weighed a lot and did not have an elevator and that I would go down to get the package, it refused to deliver it. CELERITAS, which is the company they use to make the Deliveries are unfortunately painful, their rude and lazy delivery men, the problem is that BODEBOCA knows it and allows it, I personally was treated very badly in this incident, you have to be very much on top so that they refund you the amount of something that they have denied to give you me they have lost a client and I will try not to recommend it so that they do not deceive more people. The worst of all is that you want to cover it whenever you want I give you the order number and how did you treat me in the incident, trust? void, trust you again after treatment received? No thanks, luckily there are more companies that are dedicated to this business, more serious I don't know, but more respectful fixed.

The last request has not reached me and as much as I write to them I don't get an answer ... lousy service and customer service

Without a doubt the best place to buy wines online. Great variety, good price and very good recommendations.

Great selection of wines / spirits and quality products. Excellent delivery and customer service. Highly recommended, definitely 5 stars !!

Fantastic attention, above the usual and what is required. Exquisite wines, shipping in perfect condition and fast. Without a doubt I have become a member and I will be your faithful client. Totally recommendable

A great variety, a great personal treatment, an unbeatable service !!!

Excellent wine selection and fast and efficient delivery service. Friendly and attentive customer service. A ten, recommended!

Disappointing. Very BAD service. Celeritas loses bottles and mismanagement of Bodeboca that insists on placing a partial order despite having given instructions to the contrary due to not having stock to replace any lost bottles

I ANSWER:

I also appreciate your attention. However, a company that wants to be serious must put facts before words.

Everything they say is fine, but a week has passed and the situation is still a fully paid order from which I do NOT have a refund for items that I have not received.

I reiterate that the shipment of the missing merchandise could not be carried out because, according to you, there was no longer stock of some bottles. That is why I asked for the corresponding refund. This as of today has NOT happened.

If, as their good words say, "from Bodeboca we are always at your disposal", I beg you to return the money that I have paid for merchandise that I DO NOT have.

His last words of "contact us to proceed with the corresponding collection and refund" do not make any sense. They have proof that I have contacted him numerous times to make the refund.

Please put facts over words and proceed to the refund at once.

Consultation service, which they recommend (With Love) to get in touch is NEFASTO, NEITHER CONTACT AND CALL AND DO NOT JUST SOLVE BUT YOU TELL A CHINESE ACCOUNT