Disappointing. Very BAD service. Celeritas loses b...

Disappointing. Very BAD service. Celeritas loses bottles and mismanagement of Bodeboca that insists on placing a partial order despite having given instructions to the contrary due to not having stock to replace any lost bottles

I ANSWER:

I also appreciate your attention. However, a company that wants to be serious must put facts before words.

Everything they say is fine, but a week has passed and the situation is still a fully paid order from which I do NOT have a refund for items that I have not received.

I reiterate that the shipment of the missing merchandise could not be carried out because, according to you, there was no longer stock of some bottles. That is why I asked for the corresponding refund. This as of today has NOT happened.

If, as their good words say, "from Bodeboca we are always at your disposal", I beg you to return the money that I have paid for merchandise that I DO NOT have.

His last words of "contact us to proceed with the corresponding collection and refund" do not make any sense. They have proof that I have contacted him numerous times to make the refund.

Please put facts over words and proceed to the refund at once.