FATAL YOUR SERVICE.

FATAL YOUR SERVICE.
On January 16 (almost 4 weeks ago) I placed an order that appeared as shipped 2 days later. On Monday 25 (after 2 weeks) and seeing that the package did not arrive, I send them an email. Since no one answers me, 2 days later (Wednesday 27) I call them by phone and they tell me that they have received my email but they have not been able to answer me so quickly. I explain the matter to them and tell them that I think it has been lost, they tell me that they are going to investigate it and tell me something. The following Monday I still have not received any response and I will call you again. They tell me that they cannot locate the shipment (it has been 3 weeks) and that they are going to send me a replacement. On Tuesday February 2 they prepare the new shipment, on Thursday the shipment begins and again on the carrier's website the shipment does not appear. I call them again on Thursday 4 and tell them that I think it has been lost again, but they again downplay the issue and tell me that the carrier's website does not always update it. Do not worry that I will receive the order before Monday 8. On Monday, February 8, I call again and ask them that if they do not locate the shipment, they will return the money and please, whatever they call me and inform me of that day. Since I am the one who has to contact them all the time. The person who in theory takes that order and I have not spoken with her at any time, again does not give me any kind of explanation or contact me. The order has not arrived, they do not refund my money and nobody contacts me ... Second order lost (2 of 2). Anyway, better buy wine anywhere else ...