BODEBOCA Reviews

I have always had a very good experience with Bodeboca.
I have many orders, and they always arrive on time and the bottles without any problem
very good

Well, the experience has been as always, high and positive

I would like to express my experience with bodeboca because I think it is interesting for all consumers to know a bit since sometimes we look for other people's experiences through reviews. I have been waiting for the order for a week, they say it takes two or three days, I have trusted them and I will not be able to have the wine this weekend, I do not blame them because I have been the one who has trusted them. They tell me that the carrier has broken the order, three days later, I want to think it's true and I ask for a copy of that information and they don't give it to me because they are mail between companies, I understand. That they return the money to me but I am satisfied. The latter is fine but I believe that with this touch and responsibility some customers do not decide to buy here, in the cellar. I had already heard something but not all experiences should be the same

Easy to navigate, user-friendly website. Wonderfully informative profiles, good internal search engine. Easy ordering; quick delivery! Very recommended!

They have never failed me.
At times like today, the delays have not been excessive and can be considered normal.

Let's see gentlemen, I personally have had no problems with the distribution, nor with the wines received, in fact I love ordering the wine here, so I think negative reviews can hurt if they are not done with head, More

Despite living through such difficult times, the order arrived in perfect condition on the announced day. I bought wine from Jumilla, for the first time, I was not disappointed.

In the last installment on May 18, a box was missing and I am still waiting for a response to my claim from Bodebaca

Very poor management of shipments, half of the boxes arrived a month after placing the order. The company itself was unaware of what had been sent and what was pending. Contradictory information between Bodebocca and the shipping company. Nothing recommended.

Good range of wines at competitive prices. From what I've seen so far is the Spanish online wine store that practices the lowest shipping costs to Portugal, even cheaper than some Portuguese "houses".

They have a referral system with benefits for those who get new customers. Appealing and intuitive website.

A funny detail: a few days after receiving my 1st order I received an email with a food suggestion to accompany one of the wines I had purchased. Something I had never seen in an online wine store.

Disappointing. Although they confirmed that they had the bottle model that they advertised on their website, they sent me a different model. Attention collectors: be wary of discontinued products that are advertised as available and in stock.

Honorable service this Christmas I placed an order on December 15, deciding 4 times that they were going to deliver it to me now, they say, that they will deliver it between January 4 and 6. Without giving any explanation. Regrettable and unpresentable. I wrote a complaint on eKomi and they don't even publish it.

Excellent wines, very competitive prices, impeccable service. Experience top!

All perfect. You can take loose wines with good offers.

I find all the wines I am looking for. The content of the web is quite friendly and very professional.

Unbeatable service and customer care never fail.

For me, the best wine website!

You have not activated the Celeritas points in Crevillente to collect shipments and my clients ask me why?

I've been a customer for about 5 years. With a volume of about 5000 euros per year. At first I was happy. Deliveries have always been a bit irregular, an order can arrive in 3 items, for example, but in the end everything arrived without claiming. That until the last installment. I spent a month claiming a box that did not arrive and in the end worried that they would not give it to me, since according to the delivery note they had already delivered it to me. When you send an email to their after-sales service, they always say ... due to the high volume they can't answer ... you have to wait 48 hours. We are quite pessimistic. I tried to get a supervisor to call me but that was denied. In the end the box arrived but it was a fight. I did not like it. I think Bodeboca is for the masses. It is the McDonalds of selling wine online. I will certainly look for a more premium provider.

online store for the purchase of wines, spirits and gourmet products.
extensive catalog and good advice to purchase the items.
service very fast.
Continuous information on news in warehouses and other products.
recommendable.

I have been more than 15 days with an open incidence and they are not able to give an answer .... Disappointed with the lack of communication and response.

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I had given them a single star in my previous comment, now I give them 4 stars, since I have realized that the culprit really was the provider in charge of logistics. I have had an order replacement because it did not appear and today 2 different companies appeared with the same order to deliver (one took 48 hours since it was sent, the other took 48 hours to deliver a package and 19 days the other). Even so, I think there is some room for improvement, so that several days do not go by without being informed about an incident, that user experience could be improved.

Unfortunately the after-sales service offered by this website. I requested an order in duplicate and it took a month and a half to process the return of it. I will unsubscribe as a partner and never recommend them.

The purchase was quick and arrived at the set time. I would definitely repeat again

It's been more than 5 years now and I continue to use their services as the first day, so I don't think I have to add much more. Thanks Bodeboca.

The somewhat shabby gift option, not because of the packaging despite being a box smaller than the size of the bottle and therefore does not close. If not for the option to put a dedication, accompanying a card where it literally says "you can find your personalized message on the delivery note" where all the data of the products purchased appear and in a lowercase letter at the bottom of the delivery note appears the dedication that barely seen ... In any case, delivery times are pretty good.

Simplemente perfecto.
Just perfect!

After the incident suffered a few months ago with the delivery system, on this occasion I must acknowledge and express my satisfaction with the service received in this new order, even on a holiday like today, December 8. Request that I made again to a company that, in my opinion, is a leader in its sector and that I have been able to verify that what happened was a specific event that has been notably corrected. My congratulations to Bodeboca and, grateful, for collecting customer complaints and suggestions. Congratulations, sincerely. At this time, my relationship of trust (with the parcel service) is undoubtedly fully restored.

More than two weeks with an order processing and do not answer calls.

The problem is that they do not comply when the order is placed, every time I managed to contact them they told me they had stock problems, each time with a different bottle. They do not bother to do anything to solve their problem. They are going to lose many orders for their disastrous management and especially their lousy customer service

It does not allow searching by keyword. In addition, in the registration process, I do not recognize NIE nor allow to leave this data blank, as a result I could not buy

Good Morning,
I have bought several times in Bodeboca. However, the gift "box" is not completely achieved. It is not easy to connect to receive the gift and after-sales service is not good. I hope you call me to solve the problems.

I do not recommend it,
I have always thought that when someone puts a negative review it is out of impulse, anger, and that it has no value, until it is your turn,
I do not understand the company's policy based on the product and not on the customer, the products can be sold by any company, but that they buy from you, as a company, and that they recommend you is based on a good customer experience, which in this case has not been so. All the steps from the purchase until you have the product at home are that experience and have to be supervised by the company, and make sure of it, so that it has a positive impact on your company, that is what I recommend to Bodeboca SL that is not Faith of who is in charge of delivering their products, which in the end is who the customer sees, I do not recommend it.
Since I cannot reply to the owner, I edit my review.
Not necessarily to receive an order it has to be in your name, as is my case, it was not in my name, but it has hurt me having to carry the order to my house, if a good monitoring of the shipments were really made , such as making one for you, logically to another address or believing the clients themselves when they make a complaint, I think the result would be more real and satisfactory for all

Once they deliver the package to Celeritas they ignore it, they do not follow up. If you have a problem and you send them an email, they don't read it or, if they do, they don't do anything about it. And if after a few days you call them on the phone, they don't take all possible measures to satisfy the customer. What's more, even if you tell them that, despite having been a customer for years, you're going to stop being a customer, they don't care. And also, although the amount is charged immediately when you place the order, the refund takes at least 3 days to do so.

Sincerely, excellent ...
The wine selection and the information provided make the visit to the web very positive. The usability, excellent. Easy, intuitive, ...
Logistics and customer relationship, excellent.
And other details such as the section of my warehouse where I can consult the sheet of the products purchased, seems to me an excellent contribution ...
The best website with these features I've tried

The delivery service is unfortunate. A pity, because otherwise it is pretty good. In any case, the payment on my card was fast once I decided to cancel the order.

Wonderful and comprehensive service and catalog! Super recommended

Excellent in every way.
Recommendable.

Excellent wine website, variety, price and unbeatable service

After 5 years of orders, they have had to change the logistics provider and deliveries are being a disaster, they do not arrive, they arrive late or in parts. And worst of all, no response from Bodeboca.

I don't know if the product is good or bad because I have not received it yet, but what is delivery is outsourced to Celeritas, which in turn sends it by post. Result, it comes when you feel like it, exceedingly breaching the deadlines.

I sign up and using the 10 voucher I make the first purchase, of which I see the total before paying, but on the Visa I see that they have charged me the total without discount. I claim and they don't listen to me. They tell me to spend it on another purchase, but that they ask you for another 60 minimum again and the system no longer gives me guarantees. Bad business making new customers mistreat them, not to say ripping them off.

The truth is that in almost 3 years that I have bought, I have had almost no problems, and yes a very good experience. Although, in my last order, I was the one who had to contact bodeboca 3 days after notifying me that the order was in distribution without receiving it. It has already been solved.

Not only is the variety of wines, is also pairing advice and speedy delivery. Whenever I ask I get on the date indicated and perfectly arrive. For me, the best place to buy wine online.

Almost a week ago I bought cava and paid with Paypal. I still have not received the product and they tell me that the payment is not made when my card shows the payment. After several calls and email I have decided and requested the cancellation of the order, Not without telling me that it will take several days to return my money. Is it or isn't it paid if they return it to me?
The deal on the telephone, they don't let you talk, we'll see if they return my money without going through the court.

NEFASTO CUSTOMER CARE SERVICE !!!
I placed an order and it didn't arrive when it was supposed to arrive. When contacting them they do not give me any explanation and they tell me that they would contact me via email. I'm still waiting and they don't pick up the phone anymore.
I do not recommend it at all !!!

Very bad online sales channel, page not updated and with out of stock products. Too late in sending the order. I placed an order for a gift of 2 products through their website, and they tell me that one of them is out of stock and they offer me another, which I accept in order to arrive on time because it is a birthday gift, soon they tell me that there is no stock of the other.
The gift I wanted to make has arrived 7 days late.
It is not advisable to buy at Bodeboca.

It is well worth it. Not only the product but the attention.

Good wines and very responsible.
The Seur cast kept the wine box.
And they had no problem sending me another one and with 6 glasses.

Well my experience is very bad, in less than 2 months 1000 of spending. Last order some boxes did not come complete. 4 bottles of Imperial Gramona were missing. I called by phone, unfortunately the boxes were opened by my wife and thrown away, I did not take photos. A customer who spends 1,000 euros in 2 months is not going to try to scam 4 bottles of cava, on the other hand a company that understands what customer service is is not going to risk a customer like us for 4 bottles of cava ... ... after more than 1 week they still do not solve the problem. It will not be you who earn money with me now. I go back to the village cellar where I should never have left.

In reply to your reply. (won't let me put it another way) They are lying. I have received email saying that the bottles were not sent to me due to lack of stock. When they asked me for photos, etc. Here the email that you have sent me today:

Good afternoon,

I apologize for the delay in my response since I have not been able to see your messages before since the return of your order was being managed from the refund department.

As I explained in previous emails and from the first call, these types of procedures take longer than we would like and we have to check what has happened with all the clients because otherwise we cannot offer a solution according to the problem.

I have tried to manage it as well as possible so that warehouse and transport would solve it and deliver the missing bottles since we could not send you a replacement order because the product was out of stock.

Thus, I inform you that your refund has already been made and will arrive in the next 24-48h in the same method that you used for the original payment.

We are at your disposal.

My experience has always been positive, although lately orders are delayed too much by the covid, while other websites ship at most 2-3 days later than usual.
I also recommend the web. It has a great interface and app, with good offers and assistance.

Very charming with Bodeboca. I ordered in the middle of the Christmas campaign and in 2 days I had it at home in perfect condition. I will repeat without a doubt!

The website with more content for curious about wine

Very good website where to buy wines and a gourmet treat

A disaster and a hoax. I bought some wines on December 6 and paid with Paypal. Yesterday, Monday, December 15, I called in the morning to see where my shipment was and they told me that they had a problem with PayPal payments but that it had already been solved and that they were telling accounting to send me my order. Today, Tuesday, I call again and a different person attends me who says that they still have no response from their incident department so, for now, they cannot tell me anything. In short: they have my wine and my money. If tomorrow they don't solve it for me, I will file a complaint directly with the police station.

A CATASTROPHE, completely unreal delay (2 weeks of waiting, phone calls and emails that remain unanswered), no commercial service, damaged cartons, unprotected bottles, BODEBOCA DO NOT TAKE REMARKS INTO ACCOUNT! PASS YOUR WAY ..... AVOID!

Web with good wines but woeful service. The cast is always late (or fails), violate deadlines, service to the unfortunate customer. A pity that having a good web offer this lousy service, key internet sales.

Fatal. A scam. I have placed an order two weeks ago, I have not received anything, they charged me quickly and they do not answer any of my requests for information about my order.

A service disaster. Little one star for not letting me value less. They do not answer the phone or the mail or solve anything

I am not having a good experience with this company, I signed up for the premium service I made an order without any incident but in the last one there was a problem with the payment so I repeated it thinking that the first one had not been done, which was My surprise when I saw that I had two charges in my account of the same amount, I had made the same order twice, automatically I sent them a message indicating what happened but I never had an answer so I had to keep the 2 orders. Now I have sent you 2 emails informing you of my intention not to renew the premium service, which have not been clearly answered, I have only received an email from a certain Macarena indicating the date of termination of the premium service but no confirmation of cancellation. Notice that neither through its website nor the app can one unsubscribe from said service although they in the general conditions indicate that if possible what is totally false.

Super happy with serious and professional attention and service

It has taken longer than normal to deliver but it has finally arrived. I recently had problems with the web when placing an order, I sent an email and so far no one has responded ...

The order arrived very well protected and within the established period. Unbeatable quality / price!

In my last order (6 Pradorrey bottles and 6 Cepa 21 bottles) I have only received half the order and no explanation of the problem has been given to me today.

I placed an order on Black Friday the promotion was 20% discount and free shipping for purchases over 60euros. When I place the order, the 20% discount does not appear, I call and they tell me that they are already leaving me free shipping and basically that I have to settle, finally or badly, they respect the offer they made. After this two weeks pass and I have no news of the order, I call again and they tell me that the order is overlapped, but that if I do not want to cancel it, I tell them that the service seems very bad and they tell me that they will send me a compensation check, I'm still waiting. Fatal everything.

I like it because there is a great variety of wines that I don't usually find and thus I discover new ones.

Quite a discovery, I love this website.
Quality very good price.
Congratulations.

I made an order and when they send it to me they leave it at a neighbor's house (which I had to guess who it was, because they did not leave or say anything to indicate it) without me giving permission, call the store and I'm still waiting days after you give me any answer, I will not ask you for more, nothing recommended

Website rating:
Agile, intuitive website with extensive product information. Includes assessments of specialists in the sector.
Products:
Great variety of wines, sparkling and distilled, about their quality is a matter of taste.
Prices:
Average market prices, if you are looking for a product or add in particular you may find it cheaper on other websites.
Product Packing:
Product protected by cardboard packaging, correct but improvable.
Shipping:
Although in my case the shipment was correct they should take into account the very negative opinions about certain shipping and delivery companies.
Customer Support:
I have not needed it, however for the opinions expressed should pay more attention and improve it.

I have bought several times in Bodeboca and I love it! Good prices, very interesting private wine sales, a customer service that has always helped me in everything and best of all, when I have questions about any wine, I can speak to the sommelier without obligation and for free! It's great A 10 out of 10! Keep it up!

Little serious company. Do not buy your wines here.
Last December 2nd I placed an order through its website and received it 3 days later. When opening one of the boxes, one of the bottles was broken, so I called customer service to communicate it, and they told me not to worry, to send them the photos by email, and that after the bridge they would contact With me to fix it.
On December 12 I get back in touch with them because they had not called me or written, and they tell me not to worry, that they are already with my impact, but that they have a lot of work, and they will answer me.
Today, December 16, after 11 days of waiting, they have not yet deigned to answer me, and I don't know when they will do it or if they will.
Of course they have lost me as a client, but not only to me, but also to my family, friends, co-workers, and I hope that all the people who do not want to receive such unfortunate treatment as I have received.
I call again, as they tell me in their response to this review, and a very nice guy who tells me that he will take care of the matter personally and that he will contact me without fail throughout yesterday ; Well, I'm still waiting. Total tease.

Perfect site !! For a delivery with a day in advance very large choice of champagnes and French wines, an advantage when you live there but we like the good things !! I highly recommend

Very good shopping experience and super fast delivery, I placed an order and they delivered it to me the next day.

I placed my first order on Thursday night, the eve of Black Friday, and received my wines on Saturday morning. Faster and better impossible!

Amazing service, great prices and fantastic selection of wines! Fast and uncomplicated delivery, we have been ordering from them for over a year all the way from Austria.

Terrible service. I had a client interested in giving his workers a pack of 2 quality wine glasses. After having called them for 4 days in a row to request the information, check if they had stock etc ... they answer me a week or so saying that they do. Obviously my client got tired of waiting for my answer. It was an order for 2,000 but they didn't care.

The best way to buy wine online. Not only because the page is easy to navigate but also explain and give you wine suggestions based on your interests (and money) wines arrive always perfect. I always come back to buy and recommend !!

Cult store for anyone who likes good, not only wine but good pairing and spirits.

Good variety, good service. That if you do not think about it much because the bottles fly.

If you are a wine lover or if you enjoy it occasionally THIS IS YOUR SITE, they have a very wide catalog of wines and they are all very well explained, so you know what to choose, you just bought in the supermarket More

Everything I know about wine I have learned with Bodeboca. I started on the recommendation of my brother-in-law and I got hooked on his newsletters, good recommendations, it's always a success! The only downside is not having more money to buy more wine :)

Spectacular wines. Very good selection, elaborated information on product, origin, characteristics, etc. Great comfort and efficient delivery service. Well-designed, fast page with a current image. Excellent update of information and news to the client in a personalized way. Interesting offers and promotions. No complaints, if you like wine all are advantages in Bodeboca. One thing, there are not only wines. Excellent quality-price in preserves. A TEN!!!

I placed my order 2 months ago. To this day I have not received my order nor a refund nor even an explanation what happened. I have written to customer service multiple times asking what is going on. Each time it takes days (weeks!) to get a reply, and each time I get a reply that they are contacting the transport agency in order to know the reason of the delay I have never received a follow up, never an apology, even though I have proactively written to ask if they have an update I again get a message that they are contacting the agency. I have asked them to cancel my order a week ago, zero reply. I hope I get my money back eventually and I will never ever shop there again.

The application is comfortable and
easy use, even from mobile.
To highlight the optional Premium service.
The prices, without being the best, are ok
In exchange, very good communication, both by phone and via email
Seriousness and speed in shipping.
The best I've dealt with

The experience in acquiring the different products that BODEBOCA offers cannot be better, deliveries are made within the appropriate period

I placed an order with Bodeboca for Christmas and they haven't delivered it yet. The logistics provider's phone is a disaster and does not give information. You call Bodeboca's telephone number and they don't answer. You leave a message on the answering machine with your number to be called back and nobody calls. You send an email and nobody answers. You send another one trying to cancel the order and they don't answer either. You ask that the amount of the order be returned and the silent one for response. I am a premium customer with no problem before but it seems that the change of ownership of the company has made the operation now a disaster.

The largest community and the largest online wine sales portal in Spain. Very complete and recommended.

I have been a customer since 2016, but I just unsubscribed.
They should have delivered an order on Tuesday. On Wednesday I notified them by email that it had not arrived and that the carrier said there had been an accident. On Thursday afternoon he still did not receive it and had no response from Bodeboca. I spoke with them on the phone and they didn't know anything (had they not read my email or had they ignored it?). After speaking with the carrier, they told me that, indeed, there had been a breakage and that they could make another shipment. I told them that I agree but that, due to exceptional circumstances, I needed it to be delivered without fail the following Monday. And there was no way, they told me they couldn't assure me. From my work I know perfectly well that there are parcel companies that certify the delivery on a certain day, so if they had wanted they could have done it. But they didn't want to. So I am not going to buy anything from them again. By the way, when I made the order they charged me the amount immediately, but they tell me that the refund takes at least 72 hours.

Absolutely recommended. They take care of all aspects of the service, from the product catalog, the information and the packaging, to the delivery itself. Thank you

Very happy with your service, correct and formal, totally recommendable, I am premium, it is worth it, buy on your page an experience with a lot of information that the shelf of the mall does not give you.