I registered at Bodeboca a couple of weeks ago as ...

I registered at Bodeboca a couple of weeks ago as a premium customer.
As regards the speed of delivery I have nothing to say. They are effective.
I didn't like two things:
- I requested a shipment of five bottles for gift (1 euro additional cost). I imagined that I would receive a packaging per bottle. It was not so. I got a package for two bottles and another for three. Logically, they don't help me at all. I called to make a claim and they told me that there is an information note when you click on the option of gift packaging informing the client that Bodeboca chooses the packaging minimizing the number of packages, and that if you have a special need, contact them.
Obviously, I did not read the message carefully. My mistake.
However, this packaging policy makes no sense. The normal thing that one expects if one asks for more than one wine as a gift is that the same number of gift boxes arrive. The option proposed by Bodeboca by default is just the exception. The packaging policy should be just the opposite. To minimize the number of gift packages have not minimized the cost of them, which has been the same (1 euro per packaging).
In short, I have to settle for some packaging that doesn't help me. Lentils or lentils.
- As a premium customer you also have access to campaigns and special discounts. One of the Gourmet products caught my attention. Specifically the tea gift packs of the Kusmi Tea brand. After making a small check of the prices offered, I discovered that even with the discount they had a similar or higher price than other websites where they offered this same product.
I sent an email to comment and they answered the following:
"In response to your email, indicate that prices are given by different internal and external factors (purchase price of the product) that are not identical to those of other companies.
On the other hand, we also indicate that our promotions apply to the average price in the product market and not to our sale price. "

If it turns out that campaigns and special discounts have nothing special, they don't make sense to a customer. In reality, they contribute to achieving the opposite effect to the desired one.