Bob Pulte Chevrolet Reviews

Was greeted and was treated with great respect. Your waiting area needs improvement.

This was my first ever car buying experience. Jim and Skeeter were very personable, did not pressure me at ALL, and gave me an excellent deal on my purchase. Highly recommend.

We were shopping for a new truck and Bob Pulte quickly gave a good trade in value for our used truck. They kept us informed of the status of our new truck order and finished the deal the day our new truck arrived. Our new truck even arrived two weeks earlier than expected! Glenn Hoover and Brandon Young did a great job! We were also very pleased there were no hidden items or dealer add-ons that we did not request. We are very happy with the service we received and won't waste our time traveling to other dealers on our future vehicle purchases. We will return to BobPulte cause "we love the Pulte Price!"

My car was messed up I'm really thankful that they got us in and out probably within the hour my kids with dad passed away a couple years ago so that's the reason we was in town because I was taking out 12 year old son to new places to celebrate his dad's birthday I'm very grateful did they help us get back on the road

I have to say I love this dealership first time I went with my girlfriend and she got a nice deal on a nice optima and didn t take long at all. We love the car and the experience. Then 2 years later on that anniversary of buying that car I went and got a used Chevy truck again in and out in barely anytime all great deals and vehicles and I love it...way better then anywhere I ve been like a dealership that wastes 3+hrs of my time ...so I suggest coming here when they have a vehicle you want , you won t regret it.

I have purchased many vehicles from a variety of dealerships. This was by far the most straight forward purchase I have had. I didn't notice any overbearing sales. I will definitely continue to refer and purchase vehicles from Bob Pulte Chevrolet.

I purchased a 2016 Silverado High Country. The salesman was very knowledgeable with the features of my truck and was quick to show me how they operated. During both of my trips to the dealership, Bob came in and spoke with us. Unlike other dealerships, we felt welcome and not just another dollar.

Multiple times came in for the same issue. Paying for the same issues to be diagnosed, but still not fixed. Less than a year ago paid for a 4 tire alignment which didn't take away the issue. Told I needed tires replaced, but pushed past using tire warranty.. Replaced tires and only had a two tire alignment instead of 4. Coupon wasn't used again. Paid 89.95 instead of 49.95. Paid for other items that should have been included. Service isn't anything like it used to be. What was written on the document wasn't what was told. Discussed the coupons prior to leaving the car and was told could give later even though coupon says give in advance. Multiple ways of complaints being written incurred more charges when these items were looked at and paid less than a year ago as stated previously and as well prior to that. Same issues continue. As steering wheel shakes heavily. Still a clunking noise under near steering to front end. Still much noise with breaks. Told now that new tires are placed on that can't look to fix until after 500 miles is put on car. Also did not receive the usual tire purchase documents along with usual warranty, not including the added warranty I purchased at almost the tire price. Looking for the actual warranty. Service highly questionable and only advancing costs without fixing for some time. I like to service my car where I buy it, but its lacking dependability. Since the current service manager Randy has taken over satisfaction has declined highly. Test drives showing issues and acknowledged at the time by mechanics are later stated on paperwork that they could not be reproduced. This I am told continously is due to Randy telling it to be stated. His behaviour has lacked professionalism at best and has even reached making accusations that were disproven. The service department was one of the tops when Dewayne was there. I really believe they should bring him back. I have sent many people there to buy new cars from friends to family and colleagues. I have had intention to purchase a new vehicle, but this continual issue of service is making question the worth of doing that. Otherwise ownership and other staff members are usually helpful and pleasant. I do hope that the future brings back the pleasant and hassle free actual service in the future that always made the 45 minute drive worth it.

Excellent dealership! Jesus is a great salesman. Very friendly and helpful. Our visit there was quick and we got to drive out in less than an hour. Even the paperwork signing was fun and quick. My wife is very happy with her anniversary present. The warranty covers most of the loan period unlike our last car. Outstanding!

Awesome experience while buying my camaro. Came in with exactly what I wanted, my order was flawless and quick and rough estimates for delivery (completely out of dealers hands) was on the money. Highly recommend this group, specifically Jesus Velasquez (my sales rep). Jesus was honest, very accommodating and went above and beyond to answer my questions (first time ordering a car). He came in on his day off to deliver my car a day early and beat the poor weather we had coming. Highly suggest asking for Jesus.

I bought the car at the dealership. It was a great experience. I just want yesterday for the first oil change that was a wonderful experience I was in and out in 30 minutes.

Polite and courteous staff. Quick service. I had my oil changed, recall fixed and had tires balanced, rotated and a slow leak fixed (was something in the tire). My only complaint is the cleanliness of my vehicle after my maintenance. My rims had dirty hand prints on them and the wheel wells also had greasy hand prints that I had to wash off. Having just had my truck washed, I found this to be a tad aggravating. I did not notice this until I was already home. I would refer others to your business but give them a disclaimer about how my vehicle was left after the service.

Jury is out on this place! This is not an Honest place ! Can not trust them to do as they say I want everyone to know they are not the professionals they say they are !

One of the best experiences I've had purchasing a car Roger Rowland is a very motivated and personable salesman without the high pressure salesman attitude, a pleasure to deal with. I will definately be a repeat customer when the time comes again.

had tire rotation and oil change less then 30 minutes ; friendly and great to work with

I had a no hassle, welcoming experience. Very professional and knowledgeable staff. Roger was unlike the typical salesman, he didn t try any prototype propaganda. He was relatable and that was refreshing. I buy a lot of cars and I ll definitely be returning here. Karen from the finance department was a very nice lady as well. Very thorough in her explanations of the contracts and available warranties.

They were really nice yet didn't pressure me to jump into something I wasn't ready for.

This is my second visit to Bob Pulte Chevy for Service. They have been fantastic each time. I will highly consider buying my next car from them because of this experience

If you meet the owner hes on the floor from time to time, a fun man with a sense of humor, it seems the dealership is family-ish more than sales-ish.

Great love the fact they support Military with a discount. Provide service that is need. Service personnel friendly and knowledgeable.

Thanks

we had a great experience at Bob Pulte.Dick Brooks was great. He wasn't too pushy and found what we were looking for. We are very happy with our purchases...yes we bought 2 vehicles. After we purchased the Colorado, we were in the market for an economical little car to commute to work. We didn't want anything fancy, just bare bones and economical on gas and inexpensive.Dick provided this and took the time to show us how to operate the vehicles.He also ordered a missing manual for the Colorado..he was pleasant, professional and delivered what we needed.

simple oil change and tire rotation, received good advice from the service tech who assisted me. i purchased my truck from you and will be back for sure when i need a new Silverado.

We stopped in Friday, 04/10/2020 with a broken seat belt. Randy from service insisted we leave the vehicle and put us in a loaner vehicle immediately. He had to get the part from Beavercreek and still had it repaired within 2 hours. Fantastic service from this service department and thank you Randy for helping and repairing so quickly. Suzie Grissinger

What a great sales experience. I had gone up to the dealer twice to look at a Cruze Hatchback and after looking at another car at Ford (not recommended) I decided to finalize the deal. The process was quick and all of the staff was friendly and willing to help. I can not say thank you enough to 'Skeeter' (i hope that's how he spells it). Super friendly and knowledgeable. Thanks again.

By far best Chevrolet Service department in the area. Most truthful and trustworthy salesmen, and servicemen. They go out of there way to help you. They have picked up our car and dropped it back off after an oil change at no extra charge. I bought a replacement radio when mine went bad and they programed it for free.

I have used this dealer multiple times for our truck. They have always been professional and very helpful. Two years ago we we're loaded with a bed full of luggage, food, ect. We also have a bed cover. When leaving for our trip the tailgate latch came undone and we could no longer get into the bed of the truck. Called three dealers in route and no one else could get us in, But Bob Pulte took it on and had it fix and us back on the road in no time. Been pretty dedicated to them after that experience. Thanks again.

Service was quick. At least on this visit. I think GM getting carried away on their pricing for oil changes and tire rotations. Just an opinion

Everyone was courteous and helpful with all my questions and needs. Their level of professionalism will have me returning for future purchases.

My battery had died on me. Went in to see about a new one. It was about lunch time and I would have had to wait until after lunch to get a new one. Attendent checked and someone could put it in right away. Saving me lots of waiting time. I was really pleased with this. Beyond the call of duty.

My experience was wonderful. Skeeter and Brandon were efficient and helpful, staying late to help me be able to drive home in my new car that same night. It was a wonderful expereience.

Service department is always willing to take the time to answer any questions I might have. Super easy to work with.

I had a great experience.. Wish they had a referral program. There are other car lots that do. I sent my friend out there last week and he bought a car too.

Had a water pump ,transmission lines and front brakes pads installed on my 2010 Silverado. I am very satisfied with the work done. Pulte Chevrolet is my prefered dealer.

Went in not knowing how our trade in would go. They helped us push things through to make sure we left with what we were looking for. Jonathan has great customer service. Would highly recommend!

Blake and David are awesome. Always polite, professional and go all the way to make servicing my car a hassle free experience!

They earned that one star. Like a dealership who takes advantage of their customers? Do you like a dealership that gives you multiple points of contact with each contact telling you different things? How about a dealer with one of the most high-pressure sales environments you'll ever experience? Well here's where you can attempt to purchase your next vehicle. Believe me, when I say this is one of the most poorly managed and backwards places you can go to look at vehicles. Prepare yourself for the confusion and bad attitude atmosphere that surrounds this place. Don't worry they will knock $100 off a used vehicle price to "help you out" when your sitting at the salesmen's desk but when you inquire online via their messenger chat you can get $300 of the asking price right off the bat! Glad I didn't do business with them but still just super disappointed in the whole process. Very nice PR manager, more helpful then the sales team.

Pulte Chevrolet focuses on the customer. Amazing hometown dealer.

Needed a recall redone and service was able to get the part and put it on for me. Very satisfied with service!

Karen, Josh and Topper were all awesome. Found the car I wanted at a good price with quality staff. Waiting on delivery which I am sure will go as smooth as the whole process has been so far. Thanks, Mike

Overall wonderful experience! Thank you for making my day brighter! Highly recommend!

So friendly and explained the services they provided. I appreciate your staff!

Great dealership and service area. I highly recommend Bob Poulte in lebanon.

Skeeter was very friendly and straight forward with me. It was not the painful process I thought it was going to be. Thanks!

Went their for some repair to my car. I left my car there for few days. When I got back to get my car they couldn't find the keys. Even when they were not sure where my car was they wanted me to make payment. And after j made payment I had to wait for 15 mins or so till they could find my keys. I didn't like that I felt if they were missing keys that should be priority and not payment. But work done was good so I guess it's fine.

I've been a long time service customer with Bob Pulte and the service has always been exceptional! I live in Oxford....but it's worth the drive knowing my vehicle is taken care of properly! Thanks!

Amazing job! Best Purchasing experience I have ever had!

I recently purchased my 2015 chevy silverado from bob pulte chevrolet. I had a great experience the staff was very helpful. Cory Hamilton was my sales associate great guy. Didn't talk down to me. Treated me great helped me get the best deal. Not only him but the whole sales management team. I will definitely recommend this dealership. Thanks Bob Pulte chevrolet!!!!!

Always treated with respect when u take my car here,have been offered some discounts when I have gotten service and the staff is always friendly and caring

Polite, courteous and competent. Can't ask for much more.

I was able to send all my infirmation to make being at the dealership less time which is important to me.

Thay the service department was great did what McCluskey can't do and that is smile

Josh Kaufman was the best. Fantastic service. He took great care of us.

They got me in with only 1 day notice, very professional in the service dept. Notified me and fixed a recall. Very pleased!

Timely and professional. They even added air to my tires. Thank you!

Our sales consultant was very helpful and kind. Thanks Jim!

Service department was horrible brought car in for problems with the radio and they said I needed new brake pads and rotors. I didn't notice any problems with the brakes at the time but I took them for their word. A few months later I was noticing problems with the brakes now and after only 4000 miles later needed them replaced again and they refused to reimburse me. Always ask for your old parts you can't trust the work was actually completed there

Jesus was great! Karen was great too! Very friendly, helpful, informative and down to earth. My first time buying a new car and my experience was great!

My oil change reminder was down to 16% so i stopped into BOB PULTE CHEVROLET. and got my oil changed in no time at all.had a coupon and they took it off. The service man was very nice and professional. I could'nt have been more satisfied.
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Roger Rowland was a great salesman. We would definitely buy from him again.

Lots of problems with the service shop.. Take a car in and it comes out with more problems

Steve Woodruff did an awesome job, getting us into a vehicle!

Bob Pulte is by far the best Chevrolet dealership. We have purchased 2 cars from Skeeter Shaw and he is a wonderful salesperson to deal with. There is no high pressure or trying to get you to purchase something you do not want. Skeeter listens to what you want. We continue to bring our cars into Bob Pulte as they take great car of us and our cars. They are a dealership that cares about the customer.

Dealer was able to get me scheduled for service in a timely manner. The repairs were done ahead of schedule. Thanks for your help.

My husband and I had a great experience with Travis in Sales. I would recommend him to anyone. He was honest, and worked with us, and he was not pushy at all. The only thing I noticed from reviews is all there used cars are buy as is . My husband and I bought a used truck and it was buy as is . We were told the truck had a full inspection. We only had our truck a week and there was a problem with the front wheel bearing hub that cost over 500 dollars. I was told this could have been missed, but I don t believe how it could have been missed. They did work with me and my husband and paid half. They do offer a warranty but we had to buy it, and it wasn t worth what it only covered. I think they should at least have a 30 day or even a 15 day warranty. This would make the customer feel more confident that they did an inspection, and that would make the company look competent. I will go back if I am buying a new car, but I will not go back for a used car.

Quick and easy no pressure sales Mike Bender was great to work with as well as the sales Manager William Ramsey. Would highly recommend checking out them out if you are looking for a new or used vehicle.

The staff at Bob Pulte Chevrolet is top notch! I sent an email saying I was interested in a certain car, & had a response almost immediately. I was able to text them the details & a few pics of my trade, & they got the ball rolling & I had a trade offer within a couple of hrs. Je us did a fantastic job getting me into one of my dream cars. This was an exciting day for me, & Je us made the whole process fun & enjoyable. I definitely will send people to Bob Pulte Chevrolet, the entire staff was amazing from start to finish!!

Very exceptional service. Polite, informative and quick to help with my radio.

They were very friendly and the negotiation was much easier than I ve ever done. They don t play the typical back and forth games and are easy to work with.

Where I've taken to get my car serviced for now on. Very friendly and courteous. Gets the job well done and quick. Also great prices

I have to say I am so very thankful for the extremely helpful parts man I was in such a stressful state, totally freaking out and he stayed just a little later to help me out and not make me one but TWO replacement keys!!!
Honestly, he helped us more than he knows. . .
Thank you, thank you so much for all your help!!!

I appreciated the no pressure sales. I saw what I liked and the salesman gave me the time to test drive the vehicle and discuss the vehicle with my wife. I even told the salesman that I would contact him the next day with my decision and he was fine with that. i purchased my Hummer the next day. The financing was quick and easy, The service department went above and beyond what i expected of them and that was perfect. I would not hesitate to purchase another vehicle from Bob Pulte or recommend Bob Pulte to others. Thank you for the professionalism. My salesman was Branden Young.

The team at Bob Pulte is great. They take great care of me every time I am in for service. Bob Pulte always takes time to talk with customers when he sees them in the waiting room.

Everyone was very kind and helped us through every step of the process. They worked tooth and nail to get me into the truck I was looking for. I'm exceptionally happy with the truck they presented me with. I will definitely be back the next time I'm in the market for a new vehicle.

I arrived for my appointment for an oil change and tire rotation. My car was completely finished in 25 minutes! That was amazingly fast service!

Parts department was very slow finding my wiper blades. Fast installing after that. The price was too high.