Bob Pulte Chevrolet Review

Front and rear impact damage to a 2018 Ford Edge with 8K miles was hidden. I came from Columbus OH and multiple times asked if anything was wrong with the vehicle and was confirmed more than once it is in perfect condition. I found the front edge damage (broken fairing, broken intercooler shutter fan, broken plug and connector, scuffed Ford emblem) rear end damage (deep gauges and paint scrapes), and protective plates on undercarriage not properly attached within five minutes!! The used car sales manager and sales rep both said they had not seen this before... if they didn t see this I wonder what else they aren t seeing on your purchase. DO NOT BUY A USED CAR HERE!

With Covid the process was clean and safe as well as excellent service to my issue

The mechanics that worked with me were informative and friendly. I was disappointed that the warranty I purchased when I bought my car didn't seem to be what was explained to me by Lebanon Chrysler.

My credit is not the best but they helped me get the car I wanted at a great price!

We have bought over 6 cars here and they are the best. Jim is a great salesman and he really likes to see what the customer wants instead of pressuring. Amanda the finance manager is excellent at explaining and helping decide what place for loans is the best for the customer. Keep it up guys!

Took my car in for a simple fix, code P2138. My appointment was at 8:15am. I waited in the parking lot for 5 hours expecting to wait maybe an hour. My husband called them at the 5 hour mark to see what was going on with my car and they told him the guy that was fixing my car went on his break. Then got a call about 20 minutes later when we had given up and gone home that my car was done. 4 days later my engine light came on again and threw the same code. Ended up fixing my car myself. They couldn t even figure out why my speakers weren t working with the 5 hours they had my car. Worst service I ve ever had with a Chevy dealer. This one is a waste of time and money.

Great Dealership, easy to deal with clean and quite

I received a thourough diagnoses of what issues my car had.

The staff were great and very helpful I recommend if your looking for a vehicle this is the dealership to go to.

The customer service is always excellent at Bob Pulte Chevrolet. I always leave happy.

Our sales guy Jesus was wonderful, he was very knowledgeable about all the Vehicles we had Inquired about. He answered all of our questions and concerns. He was genuinely a very nice guy all around.

I had been shopping for a while and our experience with you was top class.

Roger Rowland was so helpful, definitely go see him for your next Chevy!!!

I have worked with Bob Pulte twice now, and have had great experiences both times! This time, Jonathan and Karen helped me get into the car that I wanted and had my best interests at heart! Thank you!!

Service was fast. Everything was explained about what needed to be taken care of. I am very happy with the experience.

Great first car buying experience! I worked with Skeeter and Brandon and they helped me find the truck I needed. Both were great. Highly recommend!

Great service department and some of the most caring individuals who go out of their way to help.

customer service is awesome. I had a issue with my car I called them and David in service facetimeed me so that i could show him exactly what i was talking about. They ordered the part and i set up an appointment and my car was ready by noon the same day!

Went to look at a used Equinox, the very inexperienced salesman tried to persuade me to buy a brand new one. Then offered me over 3 thousand less than kbb or NADA on my 09 Camry. Another thing is every numbers were always a verbal estimate. Interest rate, trade in, payment, not once physically showing me any numbers. An hour wasted and left.

i think i got a good deal, but i felt somewhat pressured to rush into buying a truck.

This week we had a highway mishap that causes a broken fuel line on our 2012 Equinox. I am quite certain that the service department worked us in at high priority and got us back on the road. Mr. Pulte even came out to offer us coffee and ask what had brought us in. A great big THANK YOU to the entire team and especially to Mr Pulte for promoting a great culture at his dealership.

The sales person was very helpful. Unfortunately, they didn't have the right car for me.

I love Bob Pulte but I was very uncomfortable with the amount of workers in the waiting area who did not have their masks on and were not wearing their mask while walking around, coughing and getting close to people who were ther

Again the service department gets a 5 Star rating from me. Your service managers got my truck in and fixed the day I called with an issue. Professional, courteous and honest.
No need to get my vehicles serviced anywhere else.

Our experience at Bob Pulte Chevrolet was exceptional. The used cars that we were shown were of far better quality than what we were shown at other dealerships. Skeeter Shaw was very honest with us regarding the cars that he showed us and steered us toward what we were looking for, not what he wanted to sell us. The entire team seemed to operate as a large family. They made the time that I spent purchasing this car, as well as one other used car and a new car (all day long) very comfortable. I believe that, for the price, I have gotten a good quality car in the Honda Accord, as well as in the 2006 Malibu and the 2014 Camaro. I will definitely refer others to this dealership and I will definitely return for any other vehicle needs that I have.

For the 3rd time in like a year my car has to be brought back within 24 hours of picking it up. Repair after repair after repair and y all just can t seem to get it right.

David in service keeps be updated and makes sure my vehicles are taken care of

My experience in the service department at Bob Pulte has always been wonderful. This time was no exception to the rule. Their employees are always so friendly and take very good care of my car. They do their work in a very timely and professional manner also.

Great dealership and friendly service. Bought a new 2016 truck here. Would recommend!

After being exhausted from car shopping at multiple dealerships, we found a refreshing change of pace with the customer service and pricing at Bob Pulte Chevrolet. Salesman Jonathan treated us with respect, found what we wanted, and gave us the best price with discounts. He went out of his way to stay past closing hours with us (twice!) and even came in on his day off to meet our needs.

Service was finished quickly and people I dealt with are very professional and nice

Taken care of in a timely and professional manner. My car was still under factory warranty, it was fixed without a single issue and fixed right!
Completely satisfied!

Small-town dealership, salesman Zachary, was very friendly and professional. Would recommend him and his company

Always have everything ready and get you in and out fast.

What a refreshing experience compared to my previous car purchasing experiences! The sales staff were very helpful, everything was taken care of quickly, I did not feel pressured at any time, and I got a great deal! I had a great experience working with Dick Brooks and I'm very happy with my new vehicle. I highly recommend Bob Pulte Chevrolet to others in the market for a new vehicle.

Blake, Randy and Austin are great guys, always there to help, say hi and make sure I am taken care of. The last visit Blake and Randy went way above expected to help evaluate my truck for any problems. Just great people and an asset to the dealership.
Larry Spreckelmeier

They stand behind their service . Employees go out of way to serve you. Great having a dealership here in Lebanon like them. Highly recommend them . Best employees ever .

I ve taken my truck here 4 times to be repaired and Blake has done a great job every time explaining what the problems are and makes sure I m taken care of. Took longer than expected to get my truck back but had a loaner so I was alright. Probably the best Chevy dealer in all of Ohio.

UPDATE: Had a horrible experience when I took my truck in to be serviced. The motor was knocking and I told them it had NO oil in it. So they come back the next day with a quote of $7,300 to replace the engine so I told them it wasn t worth that. So I come the next day to pick it up, they drove it around the building to park it out front for me and handed me the keys. I checked the oil level and they were driving it with NO OIL. If they would have put some in, it may not have been $7,300 to fix it. They most likely did MORE damage. They told me, It s pointless to put oil in a bad motor motor. Needless to say.... I won t be going back and I definitely will tell everyone to stay away from this place.

We have gone to Roger Rowland for both mine and my husband s cars. He s always friendly, patient, knowledgeable and goes above and beyond to make sure we are happy with our purchase. We always refer Roger to our friends & family!

Kind and caring very knowledgeable great transaction

I drove from central Florida to pick up my new Tahoe on a Saturday morning. I arrived at the dealership at about 7:30 not expecting anyone to be there until 9am. I was pleasantly surprised to find Randy Rahmes, the General Sales Manager, already there. He provided coffee and a comfortable place to wait while they detailed the vehicle and then delivered it to me. I was on the road headed back to Florida by 9:30am, only 30 minutes after their official opening time. I was very impressed.

Wonderful service department! I know dealers tend to have a bad reputation, but these employees were very respectful, took great care of my car, even returned it without grease and grime all over the steering wheel!

Great experience! Deondre did awesome with our purchase and trade-in. Karen worked very hard to get us the right lender for our loan. We will definitely return when it's time for another vehicle.

Wonderful family focused dealer. Great experience buying a car!

The dealership made a car buying experience unbelievable. From the greeting , to signing all the paper work. Friendly and outgoing with understanding and details. i will for sure recommend the PULTE CHEVROLET

The vehicle was ready on time the staff was very friendly and helpful

Went to a few dealerships in the greater Cincinnati area when looking for a new vehicle. Deondre at Bob Pulte was by far the best salesman I worked with during the whole experience. It never felt like he was trying to push me towards signing, and he calculated several different financing options to help me get the price I was looking for. I'll definitely be back when looking for my next vehicle!

We use their service center for everything from oil changed to mechanic work on our two Chevy vehicles. The staff is knowledgable, friendly, and very good at communication.

You guys did a great job with my daughter's car thank God two of the things you had to fix was under warranty so she still paid you to do a oil change cuz she felt bad because you guys did so much work that was covered under the warranty but thank you again

Couldn't have had a better salesman.. Skeeter is the best.. Extremely helpful and makes sure you are happy with your vehicle and service

Came in just looking and left with a new suburban. Everyone we spoke with was fantastic and knowledgeable about their products

This is our 3rd vehicle from Bob Pulte, enjoyed all three experiences, if need be Bob Pulte will see the 4th. Highly recommend Bob Pulte to my friends & family!! thank you, Jean & Pete Ronnebaum

I bought a service contract thru them when I bought my car my car started having problems, I called to get an appointment 2nd week of June they said 2 weeks but the day I bring it in will be day before July 4th so they could run test but probably couldnt fix it so July 2nd my husband was in a car accident and I could not take car in , this was the only car we had at the time so I canceled appointment and called day after to reschedule at that time I explained I needed an appointment asap or I needed a rental or a loner car because this was my only car since accident I was told then they had no appointment for 3 weeks and no loners was told I would be put on a list for loner , so on Monday July 15th I called in I was stranded car overheating and still no loner no help said they couldnt help , so I had to call 1800 Chevrolet they got me towed to another dealership that had car in shop next day to find out battery was bad , and the water pump was out , also when they changed my oil last time someone stripped my oil plug which cost me 20.00 and I had to pay for some of the repairs out of my pocket because my contract was with them not the other dealership now I've got to call ally contract service to hopefully change my contract to the new dealership because I cant get an appointment or service with them , today is July 22nd still no call from Bob pulte service department and if I'd kept driving my car engine definitely would have blown up ,6 weeks with no help from Bob pulte thank God 800 Chevrolet was there for me have all receipts and Chevrolet 800 number reports to back me up but 390.00 out of my pocket dont buy service contracts there wont get your car in for appointment

Nice guys! Clean shop! Wonderful loaner car while mine was being worked on! Great price!

Absolute Best car buying experience I have ever had. Nate Allen was so amazing to work with. Deffinatly ask for him when you go in. He is not pushy, down to earth and has your best interest in heart. He got me in a brand new 2020 Equinox I absolutely love and he took the time to show me how every feature works. Everyone there was also very friendly. I will be a Pulte customer for life.

Tried to buy a car but no one would come out of the building. Stood in the lot waiting andno one appeared.. Why does no one want to sell a car. Asked salesman that was outside if they had specific vehicle just saw online he shrugged and walked away

i was shopping online and the interent sales guys Jim is shady. He said he would lower the price by $200 then added a $250 doc fee to the price increasing it more than sales price. The doc fee is not required and anything over $100 is a bit much so beware of car dealers doing this!! I am going to call and complain to someone because I feel like he is trying to play me for a fool.

The service tech was very nice and understanding of my mother's concerns. The mechanic explained what he checked and or changed with the sparkplugs. Also he showed me the performance of sparkplugs with the tablet attached. They ordered a censor for the hood latch. Two weeks later, it only took 30 minutes to replace. Great work.

Awesome as always. Great to have a Home town Chevy Dealer take care of Home town people. Dick Brooks is awesome.
I got the Pulte Price.

After a disastrous evening at McCluskey on Monday that wasted 2 hours of my time, the team at Pulte (Michael Smith and Skeeter) we fantastic. They understood our needs and put together the deal I wanted...super satisfied.

Austin went out of his way to determine what my issue was. I really appreciate it.

Josh Kaufman went above and beyond in every way possible. We couldn't have had a better experience! Thanks very much go out to Josh and Dan Pulte! Would recommend to anyone and everyone looking for a vehicle!!!

Definitely worth going. The turn around time is very reasonable. Was in and out from start to finish within 2 hours. Will definitely go back for my next purchase.

Ok for a car dealer. 1.5 hours to get a pre-scheduled oil change is a bit long though.

Jim Kleiser is one of the best car salesman i have ever had. He really cares about getting you the right car. He is not pushy and will take care of you even after the purchase.

Needed a recall/warranty repair done, had some unexpected issues getting my car there but they were so nice and helpful, went out of their way to make sure I had my transportation covered.

Love this Chevy Dealership. It's an hour away from me but worth the drive. They are very friendly and fast. I'd recommend close friends and family to this location!

Never had such an enjoyable car shopping experience! I normally refuse to go with my husband on a car buying expedition. We both were treated exceptionally well by courteous, friendly staff. We love our new Equinox and are thankful to all concerned. Thanks again.

Everyone is always super friendly and accommodating. The service department strives to make customers feel at home!

After a awful experience at McCluskey I gave Bob Pulte a chance to earn my business. From the first phone call through the entire sales experience was a pleasure. My wife wants a new Traverse and we will definitely come here first. Nate and Michael were fantastic to work with.

they went above and beyond to accommodate me with my busy schedule.

My experience was all about Blake, my service representative. His attitude toward me, not to mention his knowledge of my problems was more than professional. He made me feel like I was his only customer and that my problems were also his. I will continue to use Bob Pulte Chevrolet for all my car and truck service

It was a great experience, would highly recommend it to friends and family, great job to Karen, mike and roger for making this happen not on 1 car but 2 thanks for all you guys did!!

Service department sucks had to contract GM directly over repairs

Great staff and great service. Oil change n tire rotation in 25 min.

Terrible experience! I went to look at a Jeep Wrangler. The first time it had an issue with the battery, then it had a thermostat issue. I finally got to test drive it and we made a deal on price etc. I go to make the deal and the Jeep is leaking oil like the Exxon-Valdez oil spill. They then said they have to fix it and order the part. Took over 2 weeks to get it fixed. So then I am told it's ready but they raised the price $1500 to cover the repairs after we made a deal and agreed on the price. I am told "we are losing money...." I waited almost a month for this Jeep for them to jack the price up! Then the real trick is they made another inquiry on my credit without my permission to try to get a lower rate and get the payment I was wanting. I am contacting legal advice about running my credit without my permission after 3.5 weeks of waiting. Really shady deal. I would avoid.

It was a recall for seat belt but the visit was good

I came in for a manufacturer recall repair. Everyone was courteous and the repair was finished 30 minutes earlier than originally estimated. Very happy with the service.

I really appreciate Mike Schmidt for online communication. The finance manager was very reassuring.