We had an awesome buying experience. From the first time we stepped on the lot and met Leonard to the final paperwork. Buying a used car can be a gamble but Ryan made sure all of our questions were answered.
Thanks Guys!!
We will be back!!
Took my van in for a leak repair, waited 20 minutes. At which point the sales associate rolled my tire back out to me and said have a nice day. Top notch!
Just traded my truck in for a new Z71 Trail Boss and I couldn t thank Joe Howland enough! He made sure to work with us and understood what we needed and found the perfect truck for us. My family has bought two Chevys from him and I couldn t suggest anyone else. Thanks Joe and thank you Bob Jass.
My service advisor was Bob Horrell. From the moment I arrived, Bob was professional, technically knowledgeable, understanding, excellent listener, and very customer focussed. I need other work completed in the near future, and will continue to interface with Bob on all my truck service needs! I bought my Silverado new at Bob Jass, and will consider them as my first choice for my next new truck purchase. Another positive... the meat market 'Ream's' is directly next door North... :) !!
As always excellent service at Bob Jass Chevrolet. Bob in service department was wonderful and kept me updated about my repairs. Would not consider going elsewhere for any repairs.
This is the second vehicle I have purchased from Bob Jass over the years. I personally felt valued and was very well taken care of. My salesman Joe Howland was very attentive to my needs for a new vehicle, and put me in exactly the vehicle that was right for me.
It was a pleasure doing business with everyone I encountered in the office and I would definitely reccomend buying your next vehicle from Bob Jass Chevrolet.
Everyone was very polite and professional, and my vehicle received excellent attention. I am very happy with the service that I received.
Great car buying experience. Everyone made us feel.like family. Steve our sales person was excellent. Would highly recommend them to anyone looking for a new chevy. I love my new impala!
I had the pleasure of having service work done this morning at Bob Jass Service Department. We were met by Bob Horrell and he provided us with outstanding customer service. The work was done exactly as promised and there were no surprises. I highly recommend Bob Jass as they make customer service a priority and do what they promise. This is becoming more rare today. Thanks to Mr Horrell as well.
Took my van in for a leak repair, waited 20 minutes. At which point the sales associate rolled my tire back out to me and said have a nice day. Top notch!
My husband and I were greeted by Joe Howland in the parking lot at Bob Jass Chevrolet. Joe's magnetic smile and friendliness showed us that here was a salesman, who was genuine to the core. He showed us around and was very understanding of our price range. He brought out a 2020 Equinox that he felt was a great value for what we could afford. We test drove it, with Joe explaining in detail all the features on it. In less than a week, we were sold on it! Working with Joe Howland, Ryan Easter (who is also honest and wonderful to deal with), and others was such a great experience. This is the 4th car we have purchased through Bob Jass Chevrolet and they are the only ones we trust with our car purchasing needs... THANKS, BOB JASS CHEVROLET for being such a down to earth car dealership that is honest and trustworthy! We appreciate you!
Mary and James Pepich
The young lady at the service desk is wonderful to work with.
Had a great experience purchasing a Silverado from Steve at Bob Jass. Best car buying experience from the price to the people.
I have always felt like a valued customer. This dealership is fair, honest, and trustworthy!
Would not consider doing business with anyone else!
On time, fast and friendly service. I always get in and out in the time they say
Far and away the best car buying experience of my life. I would not hesitate to recommend them to anyone buying a car. Very friendly and honest people to do business with.
People are very nice and they got me in and out on my day off.
I helped my son purchase his first car last weekend. Could not have asked for a better experience, all around. Thanks to Bob, Bruce, Kate and Ryan for everything!
Buying a car from and maintaining your car with Bob Jass Chevrolet is an easy experience every time. They not only get the job done but they try and make the experience as convenient as possible for you. I just bought a car from Steve Dobbs and it was worth it. Steve is knowledgeable, does not pressure you or make you feel uncomfortable, is patient answering any questions, and is just an overall nice guy. Kate also does a great job and was very thorough with me when explaining the warranties and other features necessary for the purchase of my car. Thanks to Steve and Kate, I will be back regularly!
Joe Holland is one of the best salesman ever. What a great service department so friendly and helpful
Excellent service. The staff there is fantastic always so pleasant with a smile. Great service in sales and also service. Love my Malibu. Thank you
Best experience ever buying a car!! My "Hubby" had a price in mind before we went to dealership, and James Srail worked diligently to make sure we left with the beautiful car that we wanted. The General Manager, Ryan, got us out within an hour of our offer, this was a first!! We will see you this summer with our top down in the Camaro!!! (or maybe this Spring!)
Bruce was wonderful! If you ever need a vehicle he is the person you want to work with. I drove over one hour and was worth for the service. Before I drive Bruce was very helpful on providing a great deal and explaining the process for my first car from a dealership.
This dealership is family run and family oriented in a small home town atmosphere. No high pressure, just friendly people that make your experience a great one.
Always a great experience at Bob Jass. Work was done on time, and was priced less than I expected.
Great experience! Worked with my budget. Kept in contact with me after initial visit; sent updates on new car arrivals in my price range. Len Hasil was a great help at the dealership! He made the process quick and easy.
I recently purchased my first car, a 2015 Malibu, from Bob Jass Chevrolet and the staff made it a wonderful experience! I would definitely recommend Bob Jass to my friends and family.
FINANCE GUY IS FANTASTIC, SO IS THE REST OF THE EMPLOYEES AT BOB JASS.
I have worked with Joe Howland for many years. It is nice to feel comfortable with someone, and not feel pressured to make a decision right now. I will always buy cars from him. The guys at Bob Jass were great, the cars I chose are awesome.
This past Saturday I traded in my Hyundai that I regretfully purchased a few months ago, not because I didn't like the car, but I love my chevy's. I came into Bob Jass for the first time and I will make sure I never buy another vehicle from another place again. Stephen was phenomenal and very helpful with everything. I will send everyone I can his way! Thank you so much! I love my Chevy Tahoe.
Great customer service. Very friendly employees. Fixed my car and got me on my way. Appreciate it.
I have had excellent service. Prompt and efficient.
Sales staff was good... came to an agreement without too much back and forth. Dealership did a good job overall. Would buy from them again on my next car.
Joe was super helpful and everyone else we worked with was super nice, easy to talk to and really listened to me so they could know exactly what I was looking for not only in the car, but my monthly payment, too.
Joe Howland and Team were great ... the experience was simply great! We had very specific budget parameters and needed to transact in a timely fashion. All boxes were checked and we will be back for future business. Thanks folks!
Best
John and Denise Garbarino
I highly recommend Bob Jass Chevrolet! I just purchased my first car from Steve Dobbs and he made the process as painless as possible. He is extremely knowledgable and answered all of my questions. He was patient and won't pressure you into buying. All the staff at Bob Jass is friendly and personable. I 100% recommend this car dealer ship if you are looking at buying a car. I certainly will be back in the future!
I work in Elburn, and it's convenient for me to go to this location...but I live in Aurora...I would drive the 30 minutes any day to come to Bob Jass Chevy, they are AMAZING! The best service and staff I have had at a dealership EVER.
The best experience buying a vehicle ever! My salesman Joseph Howland was courteous, knowledgeable and patient. Joseph and Ryan did everything possible to get me the exact Traverse I wanted, and were successful. Thank you Joseph and Ryan!! And thank you Bob Jass Chevrolet!
I would definitely recommend Bob Jass for a vehicle purchase and service. They had my oil changed so quickly yesterday, and washed my truck! Best service and staff in the area!
The purchasing experience was excellent. They went above and beyond expectations. Steve Dobbs was extremely helpful and friendly from start to finish
Fast service, friendly people, fair prices. All reported problems were addressed and repairs done correctly without pressure to add on more service or repairs.
My wife and I truly had a 5 star experience with Bob Jass Chevrolet, especially working with Joe Howland. Joe was an incredibly nice guy devoted to helping his customers. We will definatley go back to Bob Jass, Joe specifically to buy our next vehicle! Thanks for making this experience such a good one!
Friendly and knowledgeable staff. Explained all the features on our new Equinox and made sure all questions were answered before we left the dealership.
Reps went above and beyond to ensure all needs were met in a timely manner.
Always professional & personable. Coming in for an oil change is like making a stop to see friends!
Jass Service Technicians are excellent. Bob, my adviser, provided great customer service!!! All the people I ran into were pleasant and professional. I would highly recommend this dealership.
This dealership went out of their way to get me into the truck I wanted and I couldn't be happier with my purchase.
always courteous, quick and explain all before proceeding. i feel i can trust them.
Have not dealt with the service crew yet but my purchase experience was wonderfully smooth for a 2016 Malibu Prestige. I did my homework on the deal before I went there, we ordered the car and waited a few months. The deal went through as planned. Steve is top notch. All the staff in the sales area were very good. Thanks.
I have been very happy with Bob Jass Chevy. All my experiences have been very good. I unexpectedly found the service dept extremely helpful and very friendly . I am very pleased.
brought in my car for new windshieldwiper blades. Nine minutes from the time I walked thru the door. Can't get much better than that.
We are never disappointed with the quality and caliber of the personal service provided by the staff at Bob Jass Chevrolet. Word-of-mouth recommendations brought us to Bob Jass for our first NEW vehicle in 2009 and we have been completely satisfied since then with the friendly, down-to-Earth staff and their commitment to quality of service. Looking forward to a long relationship with this sales and service crew as we upgrade with later model vehicles.
I love everybody there. They are polite, friendly, know there stuff, and I know I can trust them.
Everyone is pleasant todeal with except the Big guy in service has a bad attitude.
Struggled to find a dealership who would truly help me with my Silverado. The service department at Bob Jass really took the time to listen to what was wrong and work toward finding solutions. Bob went above and beyond to make my experience a good one. I would recommend Bob Jass to anyone looking to get their car serviced or purchase a new car.
Everyone at Bob Jass Chevrolet made my recent purchase of a 2020 Equinox a very pleasant experience. I normally do not enjoy shopping for or purchasing cars. However, I was able to get all vehicle information and a fair price for both the new car and my trade in with no hassles...great service! All of the paperwork was promptly presented and the salesman was very thorough to point out all of the new vehicle features. He even sent me uTube videos for using the features I did not want to immediately implement/learn. This made for a great buying experience. Thank you!
I have purchased many cars over the years and this was the best car buying experience I've ever had. Every representative that I spoke with was polite, informative, helpful and just down right good people. I would recommend Bob Jass to anyone looking to buy a car and I will continue to be a customer for a long time.
My wife and I just purchased a 2017 Chevy Equinox from Bob Jass Chevrolet and had a great experience. We worked with Dan Schwebke and Steve Dobbs who were both great. They were able to find us exactly what we were looking for. I would highly recommend visiting them if you're looking to purchase a new vehicle, give them the opportunity to impress you as well.
During our drawn-out search for a replacement vehicle, Bob Jass Chevrolet was the hands-down favorite dealership that we visited. Steve Dobbs was the ultimate professional - courteous, knowledgeable and personable. The sales atmosphere was relaxed and friendly. We highly recommend this group. A++ and many thumbs up!
The recall work was completed much sooner than I expected, obviously a major Plus. Before I knew it, the service manager was out telling me my car was ready.
Recently my car of 10 years and over 200,000 miles died. I and my family have always been faithful to the Chevy brand. Living locally I looked on line and filled out a credit application for Bob Jass. I was interested in a Trax or an Equinox. Bob Jass salespeople texted me several times asking when I could be in. I walked into the dealership and asked to test drive a Trax and an Equinox. I was told they can't help me. That noone could help me. They refused to allow me to test drive. I left feeling embarrassed. Later that day I went to a Chevy dealership in Dekalb. I was told no problem. I was allowed to drive anything I wanted to. I purchased a new Trax. I pick up my new car tomorrow. Salesman James at Bob Jass really needs to work on his people skills. I would never go back to Bob Jass they are not worth your time, money, or energy. Please buy elsewhere.
They are fast friendly & very knowleable! I never have a problem with them getting me in & out with prompt service!!
The team at Bob Haas were super friendly and helpful with my last purchase. I never felt pressured like other car buying experiences. I would definitely recommend them.
James is a great person to deal with also every one could not be any more Pleasant
Erin Cinto greeted me and handled my service appointment. Erin was pleasant to talk with and she kept me updated as I waited for my truck to be worked on. I felt good about my first experience at Bob Jass Chevrolet.
The people in the service area are so rude. I felt so uncomfortable the whole time. Not friendly at all. I was explaining to Bob that I just bought my car a few months ago and it is already having rotar issues! I thought I could trust my car coming here after I paid 17,000 on a car and Bob was so rude about all questions I had. I am ashamed to have bought my car from this place if i was going to get a slap in the face..I wanted help, not an unnessacary attitude and lack of trying to help a loyal customer. I'm definitely not going to put a good word in, if this is how things are going to be. I understand my car is under warrantee and doesn't get the repairs for free, but my car was supposed to be a CERTIFIED vehicle and I got jipped out of 17,000 dollars. The CERTIFIED papers were done half ass. Thanks a bunch!
The one star reviews are all the used Chevy owners of 1.4L turbo makes...the Cruze, Trax, Sonic that GM and this dealership burn people on. They're intentionally designed for unnecessary dealership service. Out of every car I've owned these small 4 cyl GM turbo cars are hands down the qwirkiest and most unreliable car I've ever owned by far.
Great sales staff. Excellent service people. A good place to purchase your new ride! Great selection.
Bob Jass took into account my husband's difficult schedule and allowed us to have the vehicle on an extended test drive to give him a chance to see it. The purchasing experience was relaxed and we felt like they cared about us having a positive experience, not just about selling a car. There are no smarmy salesmen here. Just simple, relaxed car shopping.
We wouldn t go any where else to buy a vehicle. Our family has been buying cars and trucks from Jass for years and they re the best! Honest, dependable and trustworthy. Bob Jass Chevy is one of the rare ones...
Dealership was fantastic everyone friendly no high pressure sales. They went out of their way to make sure I was getting the vehicle that I was looking for. Tony was my sales person and he was great, however I think any of the sales people would be great as they were all really nice. The wife and I drove 45 miles from home to find the drive was well worth going out of our way to not only get a good deal but deal with great people.
We've purchased several vehicles from Bob Jass. Always a pleasant experience. Great service friendly people.
They were able to find and repair a difficult intermittent wiring problem. They stuck with it
And got it fixed
I took my Silverado into Bob Jass Chevy and was helped out by Erin Cinto with my service. Every time I go into this service department, Erin and Bob Horrell show exactly what is meant by customer service. They, along with Steve Dobbs, are why I will continue to do my service and vehicle business with them and no where else!
The service team is top notch. Always address my concerns with the up most professionalism.
A nice, relaxing car dealership. James Srail was great. We called about a used car and he had it ready for the test drive as we walked up to the entrance. The buying experience was great too. I would highly recommend this dealership!
Like Family, every time I walk in its a smile and they remember who you are. I had a question after my standard oil change and I was directed to the right person who helped me immediately and got me on my way. Only Chevy dealer I will ever go to from now on. We even got AAA with the extended tow so that if we have to, we can get towed back to Bob Jass Chevy without worry of a massive expense.
Great customer experience for new car. Joe Howland and the sales team was a pleasure to work with. The end to end process was very transparent and high touch (joe sent texts on next steps and status) so that i didn t have to call. Saved me huge amount of time and peace of mind that the Suburban would arrive in the expected delivery window. I will go back again.
My wife was driving the Duramax today and the temp had dropped to -10, after about 30mins it started to gel. She made it to work in Elburn safely. I called the service department to see if they could replace the fuel filter when she got off work at 330pm, was told yes and I gave them my name. My wife shows up at 330pm and no I ne wanted to help her. Finally when 1 of the mechanics realized she was standing right in front of them they agreed. Charged my wife $155.00 to change a Fuel Filter on a Duramax, for a 10 minute job. I wouldn't advice anyone to go here for work.
Bruce was great! Kate was great! So glad this all worked out. Thx all!!
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