Ian Schwartz

Review of BMW of Springfield

What a truly amazing experience it was to lease a ...

What a truly amazing experience it was to lease a new X3 for my wife. I called them and told them the exact car I was looking for as well as how much I wanted to spend and how much I wanted for my trade-in, within a few minutes Dalvin called me back saying it's a done deal. We showed up the next morning on a busy Saturday ( I told Dalvin we had a tight schedule and needed to be in and out FAST)we were quickly shown our new car and then whisked into the business office to complete the paperwork with Charlie who was a real professional guy and had a great personality, there was no hard up-sells or forced add-ons like so many other places, he simply showed us optional service, tire, and lost key-fob plans which we declined with no issue. After the paperwork was all signed we got escorted to the genius bar and a very polite and knowledgeable young guy (forgot his name sorry) showed my wife and I all the key functions of the new car so we could safely continue about our day.

I have bought new and used vehicles from multiple brands and dealerships but This place blew me away with their friendly attittudes and lack of the usual dealership hassles. Dalvin and Charlie were both awesome to deal with and they certainly made new BMW customers for life!!