BMW of Mountain View - the name itself is so catchy! Not just that even the people inside the dealership are great! My sales rep Mr. Eric Peng is an amazing guy, he answered every basic question of mine and was even accommodating while doing the negotiations. I highly recommend this dealership to all those people out there who are eagerly wanting to join the 'Ultimate Driving Machine' league!
Cheers,
Abhilash
Advisor Mattew was great. He explained me details and was very helpful.
I am on my 3rd leased car from BMW of Mountain View, since beginning of 2015. Over the years, I realized that I am driving a BMW, not only because it is a good car, and good looking, but more importantly, the people in this BMW site are truly sweet hearts. I had car issues, and not all are easy, but people here managed to resolve all and deliver a nice solution to each every one. PJ , Joe help to make the car shopping less tiring, and find what I like. Sean, Wayne from the service department is always pleasant, professional, and very efficient in terms of appointment, maintenance, communication, everything is top notch.
They are not only delivering a beautiful car, they are delivering a wonderful customer experience!
Fantastic service and attention to detail was comprehensive! Bud was knowledgeable and excellent at describing the X5 we purchased. The dealership was also extremely helpful and response to all of my questions. We had an overall superb experience.
The crews are very kind and helping. They try to get jobs done on time and be informative once the service is done. I normally want to visit this site other than other BMW dealership.
Mechanic tells me that their car are prefect condition.
Iuliia is a such nice person and their dealership offers a great buying experience.
I can say that, base on my experience, BMW of Mountain view sale service is better than BMW of Steven creek or BMW Fremont. Haha.
Thank for the whole experience.
Great dealership, great prices, and great service. I bought my first BMW in this place. My buying experience was beyond any expectation including detail explanation, meeting or even exceeding their delivery date, and the delivery itself. Then I did all my services in the same place (BMW Mountain View). Again - great service - they always treat you so well. They will take care of anything, from a tiny noise to even a small flaking on a button after 3 years. 100% warranty is 100% warranty. Comparing to my other car Toyota - this is different level of service. I was so happy - I bought my 2nd BMW in the same place. Alec was my contact person. Hope this helps.
I loved the entire process from the beginning to the end. Jeremy Welsh was very helpful and quick in responding back to my questions.
Most of the discussions and paperwork was done over mail/phone and that reduced the time I spent at the dealership in these tough times.
Mansoor Bafaiz helped me with the finance paperwork and went over all the details in a detailed fashion and provided me the best options.
Big shout-out to Jeremy and Mansoor for accommodating all of this and giving me a very awesome experience of purchasing a 2020 BMW X3 Xdrive30i.
Will definitely recommend BMW of Mountain View to others.
The place is great for buying a great car.
Mechanical work is really good.
The service advisors are the problem.
I was quoted one price for alignment when I booked the appointment. When I went to pay, I was charged $100 dollars more. I tried to discuss it, but the advisor would not hear it. I returned with proof that I was being overcharged and was sent away with a story that the order was closed and that they would mail me a check. I asked for an email confirmation. It did not come. I tried contacting them by phone, but they did not return my calls. Days later I went again and talked to the manager. Was promptly refunded, proving the order is closed, nothing can be done was a lie.
Extremely amazing service for your BMW .. Got my car here and have been taking my car here for the last 4 years for service .. Their loaner cars are great and also their service .. Makes you feel proud to be a BMW customer ..
I purchased a CPO from these guys in July. I had to bring it back the next day because when we were signing papers I noticed scratches on the body and the windshield was cracked! How can they sell a CPO with a cracked windshield?? The salesman was horrible. When these issues were showed to him he told me forget the deal!! He has no experience. He did not want to document any of the damage on the vehicle. They did a poor job of the repaint. They were supposed to detail it and it was never done...
Almost 3 months later I have not received my registration or tags? What the hell is going on?
Worst experience ever!!! I would expect bad service at any other dealership but not BMW.
I will be writing a letter to BMW of America.
Went to service centre . They are always busy . I had a tire problem and I went there 3 times not solved yet .
I had a great experience when I bought my X5M here last year. I couldn't have been happier then....and now as I just had my first scheduled maintenance done. It was very easy to schedule my service appointment even though it was just before a long Holiday weekend. My service representative, Daniel, was on time and greeted me when I pulled up. He had my history and the reason for my appointment right at his finger tips so I didn't have to explain why I was there. He quickly got things going and gave me an estimated time to complete the work. And the work was done when he said it would be. Finally, it was a nice touch that the car was washed when it was returned to me. Thank you, Daniel! And thank you BMW of Mountainview.
I have been servicing my BMWs since 1998 at bmw of Mountain View. Impeccable service. Great service advisor. Keep cars running like new.
Simply the worst experience ever. People i contacted don't seem to ever read my email properly. Not very transparent on their numbers and they're system seems to be broken a lot of the time (at least for me)
My worst car buying experience in my life
Their use of high-pressure tactics like belittling you and lying to you I'll never ever go back to that dealership again I'll take my car to any other dealer any day
Second time for me at BMW of MV. Experience was very positive down to every detail. Salesperson (Zari) and General Manager (Peter) personally met all my expectations for the terms I was looking for, and delivered the vehicle I sought. Highly recommend this dealership for new and returning customers.
We worked with Michael Gervacio and he was great to work with. He was very professional and prompt with his communications. We would give him 5 stars! We also love our new M240i. But things deteriorated once we entered the Finance Manager's office to complete the purchase. The Finance Manager clearly was working on a commission to sell some of their maintenance plans. Once he learned we were not interested in these products, his behavior changed and he couldn't wait to get rid of us. Making things worse, he promised to wait to deposit our check (which is common practice for dealerships) so we could fund our account, but instead he deposited the check immediately. We learned of this as we starting getting bank charges for returned checks and after we received a call from a collection agency. What should have been a simple cash transaction turned into a big hassle for us.
Laura Blanc was amazingly helpful and kind when I was at the store to purchase my vehicle. She really believes in great customer service and made me want to keep good relationship even after the purchase was done. She was thoroughly impressive with professionalism, customer service, and knowledge. I am very happy with my vehicle and her guidance.
Hi Andy
I had a good service from you, I am very appreciated for your help.
Thank you so much!
Best Regards
Your Customer
Servicing is good, no complains what so ever. But tire related like rotation, balancing and alignment are expensive than other stores. Car is not delivered on time after the checkout is done, takes 20 minutes plus and have to wait.
The service from BMW of Mountain View is excellent. I highly recommend them!
I like the deals and front sales customer service experience from winni but the finance team guys need to learn the customer service and need to respect the customers and I really hate the way they spoke awful my suggestion guys please be polite and smiley and attentive with customers.
We just leased a new i3 from BMW of Mountain View. It was one of the best car experiences we have ever had. Steve Pan was our sales lead and he was terrific. Steve was responsive, worked with our schedule and offered an excellent deal. We could not be more pleased. To top it off we love the car, it is an absolute blast to drive! Thanks Steve.
MAC (Abdullah) was the most helpful sales associate I have ever worked with. Although we did not end up buying a car from bmw Mountain View, I certainly would in the future and I would 100% work with MAC. The experience was friendly and without pressure. MAC was extremely knowledgeable and genuine. I wish every car buying experience could be like this!
About the dealer: Excellent inventory. Clean. Fair prices. Doesn t get better than this place for
We ended up going with a different make and for no other reason than my wife fell in love with a different car once she sat it in. (I would have preferred the x5 but such is life)
The sales manager here pissed me off, I dropped by, and wanted to know more about 428i, he tried to push me to make an order all the time, I told him I can not make decision today, he immediately changed his face, and said you can leave now, we will call you later.
Everything went GREAT, dropped off 230l on time and was all done for services in one hour. Professional
Abdul is the the best sell person, we will come back again for our next car.
It was a great experience work with Wayne Chan. He is the best service advisor ever I met before. He is really courteous and knowledgeable. I always make an appointment with him every time and he provides great service and kindly shares every information with the customer. I seriously consider purchasing another BMW vehicle for the future because of him. Thank you again Wayne!
bait and switch, they had coupon on the internet for BMW battery replacement for $340, but when I got there, they told me they don't have that kind of battery, and for the battery they have the charge is $680. what a crook.
I bought a 2011 CPO 328i here recently. I found
a stick-shift model in my price range with great features
and in great condition. Alec, my sales guy, was
up-front and helped to get me a great price on the car.
It was a bad experience and a total waste of my time. My driver's airbag was supposed to be replaced on my 325i but they call me in the middle of the day to tell me that they didn't do any work because they did not have the part. I made sure to ask my service advisor (Sean) if they have the part when I dropped off my car and he insured me that they did. A total waste and disrespect for customers. They also refused to fix the passenger airbag cover (another recall) that they did not fit properly 1.5 years ago unless I paid.
So disappointed by BMW...
Philippe
I'd like to say my thanks to Steve Hill for his knowledge and dedication. He made the whole process of making a custom build and buying a smooth and pleasant experience.
Alec Kisin and all of the staff at BMW of Mountain View were extremely helpful and took the time to provide us the best possible experience while we were deciding on which car to purchase. I highly recommend this place!
The place to go for BMW purchases or services in the peninsula. Don't bother with Steven's Creek BMW.
Customer Service at BMW of Mountain View is excellent. They are helpful and knowledgeable and on time. I had a very good experience.
BMW of mountain View did a good job on servicing my car. The work was done in a timely manner and they even washed the car!
Tony Helmand is the Sales that everyone shall come to BMW of Mountain view to by a car, he will help you from viewing, pricing and all the detail.
After purchase, he follow through weeks to ensure that you are happy with your purchase.
Stop by late on a Monday night to check out a certified 2013 528i.
My wife liked the car but wasnt sure if it was the right one for her.
Eric 'loaned' the car to us overnight to let us get a better feel for the car.
My wife fell in love with the car. I came back the following day and purchased the car.
Throughout the entire process Eric offered superior customer service
Great Job Eric
Excellent service!!!! On time, very nice staff. Wayne went really out his way to assist me and get my vehicle ready on time. I m very thankful!!!
I have always had great experiences with BMW of Mountain View's service department and my last one was no exception. When I bought my last vehicle (with run flats, ick), I also purchased the tire warranty (which has already paid for itself, by the way). But I digress. Long after the service department closed on a Friday night, I discovered a rent in my tire. I took it to Mountain View BMW Saturday morning, found out service was by appointment only, but they (very nicely) were able to squeeze me in. Not only did they replace my tire, but topped off all my car's essential bodily fluids and washed her, too. Bonus points for getting me in and out before noon ... all without an appointment! I just wish they had a more efficient checkout process in place since that chewed up about 30 unnecessary minutes.
BMW of Mountain View is a pleasure to visit. I have a great service writer named Wayne who takes great care of me and my care. I can text him anytime and he gets back to me quickly and is very professional and caring too. I have confidence he has my best interest at heart.
My sales advisor, M. Chaudhry, was very nice and accommodating. Finance guy, Hadi, was likewise very accommodating. Thanks, guys! This dealership is highly recommended.
Literally just got a call today wishing me happy birtday fr jacky L a real one
Exceptional customer service from Wayne Chan! I really appreciate his professionalism and responsiveness!
Recently I also had the pleasure to work with Marco, another wonderful service advisor who took care of my X1's scheduled maintenance and set me up with a loaner when I brought the vehicle in only for a safety recall service.
Furthermore, I want to give my special thanks to Joe Wahler who made our new X3 leasing process a very pleasant experience. We enjoyed very much working with him and appreciated all the right things he did for us. Joe, PJ, Mansoor, and Ryan are the reasons that keep us coming back repeatedly for an enjoyable experience of acquiring a new vehicle.
Thank you Daniel Martinez
Always For always making my visits to BMW Mt View.
Easy and accommodating , So professional And great customer service
Thank you for Always being so consistent.
This visit, was to replace passenger side airbag. BMW was very accommodating when making the appointment. Very prompt in serving me. When I got there they registered me and then a service person took me in and directed me to loaner car. He advised only be a couple-3 hours for work. He called me when done and said my car is in phenomenal shape, did need to replace rear brakes soon. I delivered my loaner and picked up my now clean car. Great service and made it easy for me. Thanks
BMW of Mountain View is an excellent dealership with several cars on display and many cars available to test drive. We had a particularly great experience leasing our new M3 from Alec Kisin. Alec was completely on top of it. He was patient as we specified all the options we wanted, then made sure we got a prime spot in the production schedule. He then followed up diligently to keep us posted of updates in the delivery schedule. Overall a 5-star experience.
My service Rep was great, set me up with a Lyft ride home and back where I picked up my fully updated X3 all freshly cleaned. Perfect
Smooth, easy, professional, the service process was a breeze.
Very impressed with they're business there.They're even under renovation there and they manage to give a good organized, clean, courteous business.
This is the 3rd Bmw I ve purchased from this dealership and as always they have gone above and beyond to make the experience worthwhile. Working with Mani was a pleasure, and he went to bat for me even after I didn t think the deal would work....calling me days later with good news!!
If you need a new car...see Mani and team at Bmw, you won t be disappointed. (Make an appointment however as the dealership is under construction and busy!!)
I drove away happy until I tried to play a CD that I had stored in the car. Gone! In fixing a navigation problem the car's memory had been reset, thereby erasing all the personal data that I stored during three years of ownership! All the 50 or so CDs, soft button programming , phone setup, etc were gone forever. Also the satellite radio had lost most of its stations. The fix was much worse than the original problem.. There should be away to keep and restore an owner's data before wiping out the memory. If not, at least the owner should be notified before taking such a drastic action.
i worked with Zari and Sergo from BMW moutain view while buying my 328i . They helped me get a good deal and also helped in the delivery of the car. all the other negotiations also went off smoothly and i finally got my bmw.
I will recommend this dealership for anyone who wants to join the beemer club.
Iulia is the best sales agent I have ever met! Very helpful and thoughtful.
Will use her for any new car purchase for sure!
I am a return customer; this is my second lease from BMW of Mountain View. Like my previous one, I had a great leasing experience there. At the dealership, they had a great variety of options available. Staff was customer obsessed and very friendly. Shahram and Bahman patiently worked with me and my wife to find a right car and a great deal. Also thanks to Mehdi the financing process went very smoothly. I will certainly choose BMW Mountain View again for my next car lease/purchase.
Gary was fantastic! He helped me right away when I came in without an appointment d even followed up a few days later to make sure everything was running smoothly. Appreciate the service!
Took our car to BMW of Mountain View for routine maintenance. Had an excellent experience. Our service advisor, Andy Simental, was very friendly and helpful.
All went smoothly except that there was conflicting information about when the service was due. Our salesman specifically told us that the warranty requires a service within a year, even though 10,000 miles may not have been reached. When we called to make an appointment, we were told it wasn t necessary until 10,000 miles. When we called and questioned this again, it was true that the service needed to be within a year. The two departments need to be on the same page to avoid confusion for the customer.
I worked with Don to get our X1. We had emailed before I got to Mountain View. He had everything prepared from the contract to a ready and waiting washed car. The whole team was very welcoming and made our purchase experience great. While shopping around we stopped by Audi and didn't get nearly the quality of service.
I just bought X5 this month from BMW of MV. Very nice service. They always found best price.I definitely recommend this dealer, especially Eric Peng.
Great experience. Jeremy Welsh couldn't have been more helpful with purchase of my 2017 BMW M240i.
I always have a great experience at BMW of Mountain View. The personnel is courteous and always willing to do the extra mile for the customer. My service representative over there, Eric Loncarich, is phenomenal. BMWs are great cars and BMW of Mountain View supports the brand with great service and outstanding customer care.
New service fellow after 10 years with the same guy, super nice, prompt and kept me informed. Very happy, plus just recommended him to a friend here at work.
The staff at this location was fantastic. Very professional, extremely helpful, and took an abundance of COVID-related precautions to ensure that things were clean and safe. Highly recommend!
great environment, salesfolk, and products- but had to wait too long to see the finance person and write the check! maybe have 2 or more finance people on busy days, or one for borrowers and one for cash buyers.
We were very satisfied with our purchasing experience at your dealership. Our sales rep Ken S. was very good and patience as we went through the process of selecting our car. We decided on a M550i which made it very difficult in that is is a new model and there were very few around. Ken, displayed lots of patience with us as we searched for options at several dealers. He spend hours with us looking at options so that we could determine our preferences. Finally, a car was located that fit our requirements at a dealership in SLO. He went the "extra" miles by driving there to pick up the car. This allowed us to finalize the transaction a day prior to leaving on a trip out of the country.
We will be very positive in recommending you dealership to others.
Mike and Ginny Bowman
Decided i was going to get an i3 on a Sunday afternoon... Went in, found the one i wanted in their wide selection, drove it, and they made it happen by Monday at 5pm. Very attentive and made it a fairly easy process with the timeline.
Very rude employees and did extra services I don t want
I bought an X1 for my daughter than came back and bought an X5 the next week for myself. Excellent facility. Good inventory across their multiple locations. Our sales person, Joe Wahler, was extremely helpful, and a pleasure to deal with. The process of getting to a deal was efficient and the process of closing the transaction was as efficient as it could be during Covid times. I'd recommend buying your BMW there.
There were some hiccups in the transaction but Laura Blanc managed well and working with her was fantastic.
Sales, Finance, and Service teams were very professional through the whole experience for my 2018 M3. Greg in sales did a great job working with me to get the car I wanted. Mansoor got me in and out of the financing department quickly and easily with no hassle. It was a great experience from start to finish with this dealership. On the service side Eric was able to get my car in and out on time. All in all all members of each department helped me out to make sure i was delighted entirely with the whole process. Thanks again to Greg, Mansoor, Eric, and Mac for all your help
The Service Department at BMW of Mountain View is the reason why they are my BMW dealership in the Bay Area. Wayne and the Service Department have always delivered the utmost care for me and my BMW.
I recently picked a BMW 3-series. I had done my research beforehand and selected the exact car that I wanted, present in their inventory. I guess that also helped me negotiating the price that I was looking for. Bahman Farzan and Sergio Castro were the executives I was dealing with. Both very sincere people. Sergio was the one who worked on my deal through negotiation and Bahman did the paperwork and final delivery for me. They both were very patient, rational and transparent about the proces. Apart from minor hiccups, it was a good experience.
Don Hong at BMW of Mountain View was a pleasure to work with! He made the car buying experience enjoyable. I would highly recommend asking for his assistance!
service is simply poor, once the sales process is over you can forget about service... they are probably understaffed when it goes to service.
Eric was a wonderful guy to work with. Got me a great deal and ensured the process was painless and smooth!
Thank you Eric Peng! I am totally enjoying my new ride!
All was good from the Phone call and setting up the person who took the appointment went that extra hurdle to set it up and heard it all. I came to Mt View since I got the car here. All went great till the pickup a $50K car after service left at the corner where no one came to as even a decent courtesy. There were 3 guys in the bay where you pull the car not even a nod to acknowledge or a smile just on cell phone like I don't want to be here, not again MT View BMW for any service or anything not even my lease back option with this dealership. You made it sound like u don't. Thank you much
Great experience at BMW of Mountain View! They took care of my recall with professionalism and promptness.
We decided to try BMW mtn view after having horrible service at another bay area bmw dealer. It was night and day different. The staff and service team members were all very friendly and knowledgeable. When my car was in the shop for a maintenance and I got my invoice not only was it less than I was quoted over the phone, they had taken care of a factory recall automatically (I had gotten a card in the mail while my car was already in the shop and I had forgotten to ask about it, so I was impressed it was already taken care of). I am giving 4 stars based on the design of departments during construction is very confusing that each department has their own section and I had to keep asking several people where to go.
When I told my husband that I had made a routine service appointment for 9:30am, he said I would be there for half a day. BMW Mountain View proved him wrong. I arrived on time, met with Andrea, my service representative and was finished in 1 hour and 15 minutes. All work was completed and the car was cleaned. Thank you BMW, MV.
Totally disgusting place to do the service.
I would choose no star if there is a choice.
I went here two times. First time, I was checked in there. They told me to wait for my advisor. The advisor actually did not appear for 1 HOUR!!!!! And no one come to check what happened. I ask for help, but no one would like to take care me. I ask for the manager what happened. He didn't explain anything but only said the advisor is taking day off. WTH, assign me the advisor that is day off? What are those guy is doing? Anyway, I can only drive away.
Second time, the advisor told me the that mtmy car is ready. I came there, the cashier told me my paper work is not ready. I wait there for 1 hour. Then check again. The cashier talk RUDELY and said She never see me before. I should not come early at this time. They don't have time to finish paper work. So why they call me to say my car is ready to pick up before everything is ready?????
I think the management there is terrible. They don't respect their customer. Just treat us as fool. They are not worth to call as BMW dealer.
Just go to other dealer, not this one. The only thing they can do here is wasting your time and money!!!!
I have always have had a great experience both getting service scheduled as well as getting quality service, parts replacement and fixes.
Update Jan 2021
Adequate service. Still waited around for 30 minutes on arrival before the woman who check me in came over and asked "Wait, no one has helped yet?"
Update Jan 2019
Actually seems to be getting better, finally! There was a loaner available, we didn't wait a long time, and it was done when they said without any issues. The complementary car wash (previously a ridiculous joke) was even pleasantly mediocre this time! Overall improved, +1 star
Spectacularly consistent in their terrible service. At least this time they didn't have someone accidentally take our key home with them, and it ONLY took 45 minutes from when we got there to pick up the car to when they actually brought it out. The 'complimentary' detail was, as usual, slightly worse than spitting on a rag and wiping the car down. But not a lot of choice in the area, so two stars for being close and the only option.
Nick and Hadi made the process go smooth and quickly. Thanks guys!
Bentz and Jay helped me get a tremendous deal on a 2019 X3. Bentz went above and beyond to provide me with information before I even came in for an appointment. I highly recommend this team & will surely be returning.
Just purchased 340i, and its the best car buying experience. Cai Lee is the manager who assisted with the purchase. He helped us in narrowing the model decision and helped patiently with the test drives of different BMW models. Probably the first time I had a chance to test drive different models with out the sales person marketing for it constantly during the test drive.
Outstanding customer service across the board from all BMW Mountain View staff. From my service advisor, David Truong, to the Master Technician who performed a comprehensive service update, Michael Cirelli, BMW Mountain View sets the industry standard for pleasantly surprising and delighting customers. I've purchased four BMWs from this location and will continue to reward their exceptional service with my purchase loyalty.
Great purchase experience here. Super nice and friendly staffs. Highly recommended!
The worst salesmanship and customer service I have ever seen. Probably they sell plenty of vehicles regardless because of the brand. What a shame !
I left my car to perform a 60K service. I specifically asked about if it was only liquid changes and I was told no, it was a full 60K service, hence the cost of $1,900. I got a call that my car was ready 2 hours later, they only changed liquids for $400 cost of raw materials and charged me $1500 for labor. <<For 2 hours, and changing liquids only>> and the car wasn't even washed.
Good luck you all in your next service appointment!
The Service center area has been remodeled, which not only looks very nice it is better functionally too. The lanes are wide and separated between drop off and loaner car returns. Staff was friendly and helpful.
excellent customer service - servicing my vehicle. overall, a pleasant experience. Service advisor was efficient in communicating, reservation is easy. -1 star for slowness in getting the ride back to my office, where I waited for 25min and had to go seek additional option personally.
Andy my service advisor took excellent care of me and my X5. Excellent customer experience indeed!
bmwofmountainview.com
