Rita Tetzlaff

Review of BMW of Mountain View

We worked with Michael Gervacio and he was great t...

We worked with Michael Gervacio and he was great to work with. He was very professional and prompt with his communications. We would give him 5 stars! We also love our new M240i. But things deteriorated once we entered the Finance Manager's office to complete the purchase. The Finance Manager clearly was working on a commission to sell some of their maintenance plans. Once he learned we were not interested in these products, his behavior changed and he couldn't wait to get rid of us. Making things worse, he promised to wait to deposit our check (which is common practice for dealerships) so we could fund our account, but instead he deposited the check immediately. We learned of this as we starting getting bank charges for returned checks and after we received a call from a collection agency. What should have been a simple cash transaction turned into a big hassle for us.