Vicki Broughton

Review of BMW of Mountain View

I have always had great experiences with BMW of Mo...

I have always had great experiences with BMW of Mountain View's service department and my last one was no exception. When I bought my last vehicle (with run flats, ick), I also purchased the tire warranty (which has already paid for itself, by the way). But I digress. Long after the service department closed on a Friday night, I discovered a rent in my tire. I took it to Mountain View BMW Saturday morning, found out service was by appointment only, but they (very nicely) were able to squeeze me in. Not only did they replace my tire, but topped off all my car's essential bodily fluids and washed her, too. Bonus points for getting me in and out before noon ... all without an appointment! I just wish they had a more efficient checkout process in place since that chewed up about 30 unnecessary minutes.