So I had the pleasure of working with Dan! I never felt the pressure like I get from the other dealerships to buy the car we test drove. We told him we would think about it and maybe we would come back. I ended up texting him and decided I wanted to try and get the car. The process was so easy and flawless (everything is virtual because of Covid) and he was super responsive if I had any questions. He even came in on his day off to finish the deal. I highly recommend working with Dan Perdue at Mini of Concord!
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Working with JV was awesome--the most genuine, non "BS" experience I've had purchasing a car--ever. We were told that after we agreed on the price we would go into the Finance person (who was also nice) and that it would be a 15 min wait. About an hour later we were finally called in, so that was a little annoying but overall a nice shopping/purchasing experience.
Deciding to buy a car can be a traumatic experience but it is going to the right place. In my case it was a pleasant experience and highly rewarding with the results for the professional attention I received from the agent who took care of me, and the staff in charge of making all the relevant arrangements so that at the end of the day I could take the car of my dreams home, happy because my expectations in the whole process from looking at the cars, the financing, the basic management of the car were excellent. They definitely have a great team at this agency, I will be your client for many years.
I highly recommend purchasing your BMW at the Concord location. They are the most professional and customer oriented car dealership I ve ever dealt with. I was shown every curtesy and whole process did not take long to complete before I was driving off in my car. Will recommend to my friends that are considering a BMW.
Took my car in for a complimentary all point inspection that was offered on the phone. Did they even perform the Free All-point service check? Not so sure....they used it as a Sales Tool.
The service agents were very courteous and did their best to provide good service. I just find what they say hard to believe.
Victor Harris was my salesman and he did a fine job helping me find the right car for my needs. He was a good communicator and also cognizant of value of specific services for my lifestyle. Waiting for the process to be complete could have been annoying except I knew I had a sales person with my best interests at heart. He is the reason I ll be driving around in my snazzy BMWx1 Instead of another car. THANKS, VICTOR
I was impressed how fast everything moved. Raquel organized everything, scheduled my test drive and showed me two cars. I personally wanted white with black rims and she made It work! I bought a 440i that originally did not have black rims and I m picking up the car the way I want it.
Finance manager Ben was awesome! Friendly and super helpful. I signed from the comfort of my home! All my questions answered.
In order to test drive you need an appointment which can be bit difficult -only open until 6pm.
Great customer service.. My salesman JV and his finance were great and true professionals! I would 100% definitely recommend Concord Bmw to everyone I know. I am truly satisfied!
The staff were extremely easy to work with, friendly, professional, and efficient. It literally could not have been a better buying experience. Shout out to Howard!!
Our sales representative, Sayed, was excellent. He was helpful and never pressured us which we really appreciated. The Finance Manager, Sammy, was knowledgeable and was organized and helped us sign all of the various documents. Wonderful experience!
I just purchased my 2018 BMW 540i. Tony was very friendly, knowledgeable and helpful throughout the buying process. If you are in the market for a car, I d like to recommend to go see Tony.
Loyal customer highly disappointed in recent service experience. Drove for 2 hours to keep my loyalty here as a customer but they lost one today. The service manager, Kevin, seemed not to care as to whether I supported their dealership and let me walk away. I left the dealership in my vehicle because my experience was so poor. They used to take care of customers, but something has changed. They now want to shuttle high paying customers to Enterprise to drive a Kia type vehicle while our car is being serviced. I expect a certain level of service from my auto dealer and Concord has let us down. We won't be back because of this experience. Just horrible. If policies change, you should let your clientele know. Beware-your loaner might be a Kia and you could end up being shuttled like cattle. No thanks.
As always a wonderful experience at BMW Concord! Fast and accommodating and made sure to work within my budget. Ask for Leo and Lena as they exemplified customer service!!
Excellent service all around! Tony was super helpful and patient throughout my first car buying experience. Evan was a thorough and knowledgeable Genius and Zack breezed us through the finance process. I Highly recommend Tony and the rest of the staff at BMW of Concord.
UPDATE: Independent mechanic let me know that half of the repairs proposed by BMW were completely unnecessary. Avoid this place at all costs, unless you like poor service, lies, and throwing money away.
Brought in a 2014 X3 for scheduled maintenance. Mechanics found several other issues, some repaired under a BMW warranty at no charge, others quoted at extremely high prices. Was called to pick up the car, paid, and waited more than 30 minutes for somebody to simply bring the car around. Given the extreme prices (issues repaired at an independent mechanic with BMW OEM parts at less than half the cost, more than $1,000 less than the BMW quote) and poor service upon pickup, I cannot recommend servicing your BMW here. No need for the prices to be so high, and if you are going to charge so much, at least have my car ready when I show up. Overrated, overpriced, and under delivered.
The quickest car buying experience I've ever encountered. Safe (ensured sanitation before every test drive) & easy test driving. Great customer service. Thank you Jackie G.!!
Our sales agent Victor Harris was exceptional! Ive leased several vehicles and this experience is amongst the best. Thank you Concord team for making this decision easy!
I have visited Mike Bushell in BMW Concord after visited some well known showrooms in Bay Area. Mike was very different from every other dealers I met. He understood my requirement, we picked the car , and the best thing is he gave it at the best rate. He is very open in doing the business.. Thanks Mike , It was nice doing business with yoiu..
The very next week I went with my cousin and he bought BMW X1 too.. I will suggest to talk to Mike to all my friends who are interested to buy BMW
Worst service by Vernon. Had my appointment delayed by a week because they didnt have the part(recalled airbag). And when i show up a week later they still dont have the part and i have to wait over 10 more days. Insisting they only have 1 of 2 parts in stock. Thanks alot bmshittyw
Just leased my 2nd Mini with Jemille, and it was easier and faster than any car lease or purchase I ve ever done in the past. Thank you Jemille, I love my new car!
I have been into Concord BMW and was impressed by their professional service staff. I was particularly impressed by Tom Reitz. He took very good care of me.
Made it really easy and straightforward to pick up a used car. They cleaned it up and made it seem like new. Very happy with the service and friendliness/helpfulness of the staff.
I had an excellent experience working with Dilip Khare, Mike Bushel, and the staff at BMW Concord to buy my next car. I was limited on time and had a good idea of what I wanted. Mike and Dilip helped me get out of the dealership in less than two hours with the vehicle I wanted at a very competitive price. I would definitely buy another car again from this dealership.
While I ultimately ended up going with another manufacturer for our car (some incentives that were too good to pass up- no fault of the X5 or BMW Concord), I highly recommend BMW Concord to anyone in the market for a luxury vehicle. Dan Perdue was extremely helpful throughout the entire process of us shopping for a new SUV, gave us tons of options to choose from, and helped us every step of the way. I felt Dan gave us all of the information we needed to make a decision in a very transparent manner- which I hugely appreciated!
We were especially impressed with the process and procedures put in place given the current global pandemic- not a great time for us to need to get a new car, but BMW Concord made it a safe and painless process. We will be back in the future.
JV and the staff at BMW of Concord were simply amazing. I ve owned Hondas, Toyotas and an Acura. BMW of Concord took service and attention to the next level. This is the place to go!
My experience at this dealership was very surprising. I was on guard for all the usual tricks, attitudes, and just-dont-care vibe. Well I was totally proven wrong. From my first communication to the final purchase of my car, i couldn't have asked for a better experience! I hope everyone who wants to purchase a car or just look around will have the same non-pressured experience I had and drive away satisfied with the car of your choosing. Kudos BMW Concord for the individuals you were smart enough to hire and put in front of the customers.
Rob Graham was an excellent sales associate and very professional, makes our buying experience easy and smooth. Likely would recommend him to family and friends.
James Stanford is the best. He informed me about additional rebates that I was not even aware about and I had done my homework. Custom 2018 540i came out perfectly with every option and detail intact with zero mistakes. He is Fleet manager but I assume he wants to lead by example and will help all potential clients. Truly trust him and his recommendations
BMW Concord was extremely nice and helpful. Victor answered all questions without hesitation and made sure I was comfortable with my decision. Dan was very friendly, honest and had a great attitude when finalizing my payment. For my 1st major purchase they made it very easy! Couldn't have asked for a better team!!!!
Boris and Gary were exceptionally helpful in making our deal for a 135i coupe happen. We were initially looking at 328i, but my wife spotted the 135i as we were walking the lot.
We did 4 test drives!
Boris helped us through the price negotiations and really did everything possible to make it happen. He also suggested a lower interest rate loan which we did receive.
All in all these folks were super patient and helpful, with no pressure to buy.
I had a fantastic experience at BMW Concord. My sales person, Lena Chi, was great. She never pushed any vehicle on me. She was patient until I was ready and found the perfect car. The finance manager, Sammy Velasco, was also very thorough in explaining the purchase contract. I highly recommend this dealership.
Concord BMW team took excellent care of me! Lease end and car swap experience was seamless and stress free. Impeccable customer service. I definitely recommend and will continue to buy here. Thank you Concord BMW!!!
I am on my third car from BMW - Concord. I had more than one previous unpleasant experience with other BMW dealers in the San Francisco area. I have found the staff in Concord to be friendly and approachable and free from the "snooty" Euro dealership vibe so present in other places. James Stanford treated myself and my wife very well and made the whole car buying experience to be as easy and painless as possible. I highly recommend James and the dealership to others.
Everyone was very pleasant and helpful- from front desk to sales to finance to the genius that showed us all the features of the car. I worked with Raquel on the sale. She was very helpful and able to answer any questions I had as well as sort out any issues. They gave me the time to look over the car in detail, take a second test drive etc. I did not feel under pressure to buy when visiting here (which I did at some other dealerships which was uncomfortable). Overall a good experience and would definitely go here again.
I had the pleasure of leasing my second BMW from BMW Concord and it could not have gone any smoother. Victor and Alyson were friendly, knowledgeable and efficient; I had a complicated trade and they got me into a new car and on the road in less than 3 hours. If you re looking for a great deal and want to take the pain out of buying/leasing a BMW look no further than BMW Concord!
These guys have always treated me very well and I feel that they are thorough in their explanations of what service will be performed and how much it will cost.
Super professional and willing to work with the customer unlike many other BMW dealerships. Super smooth and easy process, extremely polite and pleasant from sales rep to finance. Great dealership!
BMW of Concord as really bad customer service.I think that they can learn from other small companies how to treat customers and tow truck operators who bring their customer vehicles in.
Getting a new car has never been so easy! There was no need for long waits in offices or handoffs to multiple people. Instead, I arranged and negotiated thru text and phone. The paperwork was a breeze as it is all online using DocuSign. I was able to do this all at home. When it came time to get the car, it was 1/2 hour tops! I didn t particularly want to sit next to someone to teach me all the tech. BMW Concord had a great answer for that too. I can FaceTime at my convenience! Thank you to BMW Concord for modernizing the car buying experience!
Sumaira is the best sales person! She is nice, knowledgeable, and not pushy! She took her time to find me cars that had all of the options that I wanted. She was able to get me a good deal for a leased new X3! Everyone that I interacted with was efficient and made the process easy and fast - in and out in three hours! The only thing thing that could have made my experience perfect was getting a little bit more money for my trade in. Overall, I m very pleased with my experience and love my new car!
These guys lied to my face when asking about buying additional miles on a lease package then the manager came over as if to fix the situation and LIED TO ME TOO. these guys suck!
Very well organized and efficient in the COVID-19 era. Sales, Michael Newcomb, and Finance, Alexander Cheung, were highly professional. An exceptional purchasing experience.
Michael Heller from start to finish was a pleasure to work with and made my time at BMW Concord a very wonderful experience. From the first phone call until I drove off in a wonderful 2017 X3, and everything in between, the whole process was smooth, friendly and hassle free.
I will definitely be purchasing my next BMW from BMW Concord. Their customer service is top notch and the whole team is excellent.
I never want to write bad reviews and will only do so when a company makes several mistakes to the point where there's clearly a problem. We have been customers of BMW San Francisco for 3 years and they always provided tremendous service, and we were willing to pay the elevated prices because we knew we'd be taken care of. When our car recently broke down and needed to be towed to a nearby dealer, which BMW Concord happened to be the closest - we thought we'd give it a try. First, they didn't have any loaners available for the upcoming weeks, so we were paying for a rental car while the car was being repaired (an extra expense.)
Based on the most simple online research, we knew that the problem with our car was a broken water pump and this is apparently a standard issue with BMW's. However, it took them 2 full days and $205 to give us that news. You're also supposed to at least receive a car wash when they run diagnostics (it's in our invoice), but our car was definitely not clean when they returned it. Fine. But when they quoted us $5,000+ to fix this including an unnecessary up-sell to replace the bushings, whereas multiple retailers were charging a quarter of that price (for the same BMW parts) and told us our bushings are fine, we knew we couldn't get the car serviced there. They also never went out of their way to make us want to stay. So at this point we're $400 in the hole with no repairs (paying for a rental car on top of the diagnostic charge.) Since we work during the day, we asked for a method of online payment (since there's an option on their website), but we were told we had to pay in person and they couldn't release our car until we did so. SO inconvenient. We ended up having someone pay on our behalf, and the person at BMW accepting the money charged the card incorrectly. So now they are calling back and harassing us to give them the information of the person who paid on our behalf to fix their mistake, making it sound like it's our fault they charged us $2.05 instead of $205. From start to finish, the experience was so disappointing.
I highly DON'T recommend using this company to service your vehicle.
The level of professionalism is A+ I knew the exact car I was interested in, so by the time I got there, the car was waiting. The approval process was seamless with DocuSign ready to go. Service plans are explained (and followed up with an email). Skip the haggling. Here, the price is right and the service is superior.
Robert and Sergei were very nice to work with. It was not a typical hard sell, and they were just nice people, not typical obnoxious care salesmen. They made us feel comfortable in the dealership, didn't rush or pressure us and asked for feedback about their website (was it easy to use, any suggestions for improvement, etc.) There is a Mini dealership in Sacramento, where I live, but the service there was terrible in comparison to Concord. It was well worth the trip to receive the great service that we received at Concord BMW/MINI.
Great customer service and easy sales process. Kris made an appointment, had the exact car there are ready to test drive. The entire process took about 2 hours. Felt I was treated very well and dealt with fairly. Would buy another car here without hesitation.
My wife and I went to BMW Concord to see a CPO 2016 428i Gran Coupe that I had seen and studied. I contacted the dealership, and was immediately contacted by Mike Bushel. As I said, we were just looking. The process was so enjoyable that instead of just looking, we drove home in our new car. Of course, since we were just looking, my better half didn't bring her checkbook. Not a problem. Rachel Riley used my Amex Card, with the understanding that we would return with the check, We did so the next day, and Wayne Myatt did the swap, crediting Amex and taking the check.
Mike made the process very smooth, but Avi Hiranand-Alleyne, the resident BMW Genius, was brilliant, showing us many of the new features in our car. This is our 5th BMW, but much has changed since 2001.
We drove from Reno to purchase the car we wanted. We came with financing and a downpayment. All approved and ready to go. We were turned away for being out of state customers. We were told...after calling twice, that it was ready to go. They never asked if we were financing, or mentioned restrictions for being out of state. I just drove with a 2 year old and a 5 year old for 4.5 hours. They can f themselves. They told me it was policy. Its not california law, so it is a choice. They could have waived it when they realized their mistake.
Really good nice smooth experience! I loved it over all! The only problem was the description of the vehicles options didn t match the real options so I m still figuring out what it s equiped with. That s why it s 4 Stars.
Sergei, one of the managers here, was our main point of contact. He was super responsive over email and helped us get a deal that worked for us. When we went to get the car, everything was handled efficiently and Mark, one of the salesmen, did a great job of going over the car features and making sure we know what we are getting. I ended up leasing a MINI Countryman JCW and I can't thanks these guys enough for making it happen right before the holidays. I wouldn't hesitate at all to go back here in the future for my next car.
This may not come as a surprise, but this dealership is just as bad as all the others in terms of stealing from you. According to the techs, several oil seals on one vehicle were leaking and one part had "massive" play. They must lie like this quite often to be so brazen... Hellen Keller would've been able to tell you that nothing was wrong with those parts. I am a mechanic and as is much of my family. No leaks, no play. If you need an HONEST job done, this is NOT the place to go.
Great service and friendly people. No pressure what so ever on making a purchase. It is always nice not to be forced into a bad decision when thinking about two different models. Looking forward to our next purchase at BMW Concord.
I purchased a certified pre-owned x5 from another dealer roughly a year ago. We have been bringing it in to Concord throughout the year for service. I don't know if the car is a lemon or the the service at this dealership is not thorough enough. We had the car in again last weel for another service and this week the coolant light went on. Two weeks ago we had the car back for service, which included a review of a persistant rattle, that they could not find several weeks before. They fixed the rattle, a muffler part was loose or broken. Today the check coolant light went on. Since we purchased the car, the convience outlets have not worked correctly. The dealership indicated that the I-phone charging in the outlet drew too much power for the wiring in the car and it still does not work after numerous return visits to the dealership.
Roughly a month after we purchased the vehicle, a rear reflector fell out. The dealership replaced it, and it fell out again the following week. The dealership indicated that they would have to replace the entire bumper at our cost to fix the reflector. We purchased the part on line and I corrected with a small piece of ABS pipe and some glue...
Thank goodness I bought the extended service plan on this vehicle.
The car is fun to drive and looks great, but we have never had so much problems with any car. Is it the car or the dealership, I don't know? As it was a certified car and has only been serviced by the dealership, I have to blame it on the service.
Great experience from beginning to end! Dan Perdue was very informative without any pressure. He found the exact car we wanted and brought it to the dealership the next day. This was my second time buying a car from Concord BMW, and both were 5 star. I highly recommend!
Easy yes transaction done in 1 hour. Get in to the dealer check my ID sign some waiver hand me the key for the vehicld I like. Let me test drive the vehicle. Came back ask me if I like it. Start paper online sign everything and drive home. Thank you Lena Chi.
Everyone we dealt with was very professional. We live in the Sacramento area...but they treated us like we lived in Concord ! They delivered our new Z4 to our doorstep on a flat bed truck AND took our 550I away! Everything was done over the phone and DocuSign... Do not waste your time with any other dealer.. They are the best!
Car buying is really stressful, especially for women, and car salesmen have a reputation for being snake oil salesmen. Times have changed and COVID-19 and online companies such as Truecar and Carvana have reshaped the car buying experience, creating more transparency and making it more about the customer, customer experience and creating a trusting relationship with the salesperson and the dealership.
I'm a loyal BMW car owner, but I have not been loyal to dealerships as I've been lied to, bullied and pressured by unfair sales tactics at both BMW of San Rafael and BMW of Roseville. In searching for a new car, I found a couple that could work at the BMW dealership in Concord and drove to the dealer to see the cars in person and go for a test drive.
Having met and talked to dozens of BMW car salesmen over the years, I will say that Howard Levison is THE BEST client advisor I have ever worked with. He truly is a trusted advisor who I felt had my back and my best interests at heart throughout the entire decision making and purchase process. He is extremely bright and knowledgeable on all things BMW and the various leasing and financing options. Equally, if not more important, he is trustworthy, empathetic, patient and understanding. I had dozens and dozens of questions and he took the time, while on and off the clock, to ensure I received all of the information I needed to make a truly informed decision and he was completely open, honest and transparent with me throughout the entire process and helped advise me while keeping my best interest front and center to ensure that I made the very best decision. BMW Concord is lucky to have someone who truly puts the customer first and takes the time to understand the customer and do what's best and right for them.
I cannot recommend BMW Concord or Howard Levinson more highly. Based on the amazing customer service I received from Howard, I plan to buy all of my future cars from him and would highly recommend friends, family and anyone else work directly with Howard as he's leading the way in the car buying experience transformation and was truly a pleasure to do business with.
I had such an amazing experience with the members at BMW concord. It was already stressful enough buying any first car completely on my own, but the BMW team made it one to remember! Howard was the best salesman, made sure to help me find the best vehicle that was safe, comfortable, and of course reliable. He continuously checked in on me and went above and beyond making sure the experience was as smooth and simple as possible. I needed a car within 2 days of test driving/looking, Howard and Tyler made it happen with ease. I cannot thank either one of them enough for providing me with such an amazing experience. Ben made the finance process so helpful and fun! He had SUCH great energy and kept me excited for my new investment and working with BMW. Ben was extremely patient and walked me through the entire process, making me feel comfortable and secure with purchasing the warranty package. I left BMW concord within 2 days with a my new 330e iperformance car with a huge smile on my face! Thank you Howard, Tyler, and Ben for making my experience unforgettable. Will continue to recommend BMW concord to friends and family!
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