We cannot praise Bisley Removals highly enough. They were extremely flexible and managed to fit us in at only 8 days notice after 15 months of waiting for our completion date to be announced. We made use of the packing service and we are so glad we did. The day prior to our move the van arrived with Ken and Mark, later joined by Jay and it was so easy for us that we went out for coffee, and lunch, and yet another coffee, while the team packed the main bulk of our belongings and took them away. On the day of the move the remainder of our goods were out of the house by 1030 which gave us time to clean and prepare the house for the new owners, and have another coffee. With an early completion we picked up the keys and the vans arrived with Mark and Gavin who worked like Trojans. Nothing was too much trouble for them and all we had to do was keep them supplied with tea, coffee and biscuits and by 5pm we were in our new house with everything in the right room. Our clothes never left the drawers, our hanging clothes were transported on a hanging rail and put straight into the wardrobes at the new house, it really was the easiest and best managed move we have had, and having been in the services we've had a few! Thanks to the whole team at Bisley Removals for making our move so simple and trouble free. Graham & Caroline Cooke
Excellent service. Very accommodating and pleasant to deal with. Relieved much of the stress associated with moving. Would whole heartedly recommend.
We were recommended to use Bisley Removal Services and were extremely pleased that we did. We moved house on December 5th 2019 and were impressed with everyone in the team including Charlie in the office who were efficient, friendly, helpful and professional in every way. Floors were protected and everyone was very respectful. Nothing was too much trouble and the pace these chaps worked at was particularly amazing. I would totally recommend Bisley Removal Services to everyone who wanted a removal company. Thank you everyone, you made our move easy.
What can I say, absolutely superb, moved from New Haw to Farnborough, they turned up on time, worked extremely hard in packing everything from all household items to all garden pots, chairs and shed contents, once at the new property they very quickly unpacked putting all large items in relevant rooms and boxes where we asked, they were incredibly quick. The whole team worked very well together and were so friendly and helpful. This move had been delayed several times because of Coronavirus but Bisley Removals were very accommodating and everything went without a hitch. Can't say enough about how good they were, so would definitely recommend
Excellent removals company. Very proficient and timely. Cannot fault their service.
Everything went smoothly on the day and the removals guys were all friendly and helpful. Would recommend.
Hello Charley and everyone at Bisley !!! Please please pass on my thanks to everyone who has attended and helped the last two days at mytchett road and frimley road. They ve been amazing !!!!! Nothing was too much trouble Russ, the kids and I are so grateful to be in our new home. You really saved out bacon with the last minute booking, the initial quote and getting us finally in today. I would highly recommend you guys to anyone moving house :) Thank you again. Lauren & Russ !
Just a message to say thankyou to you and the team for your amazing effort and help getting us moved from Camberley to Narberth in sunny west Wales We believe you went over and above normal service and we will be forever grateful. It was a very stressful time as our original company from Wales showed up with insufficient transport! And you stepped in and got the job done. We highly recommend you to everyone !
Very friendly guys taking real care with our belongings during our move. It made a stressful time much easier to bear. Thanks guys.
Used Bisley Removals for our recent house move. Pleased to say that they provided an excellent service at a competitive rate. All the guys who moved us were friendly and efficient. The speed they emptied our house of furniture was amazing!
First class support and care for our belongings. Must say from first quote to moving day we received outstanding service from a great team. Special mention for Dan who was fantastic on our moving day. I have great confidence in recommending Bisley Removals, if we decide to move again I won't be looking anywhere else.
Bisley were amazing. They helped to make a stressful day pass without a hitch. It was so much easier with the packing service. We will be recommending to everyone!
I highly recommend Cavan, his daughter Charley in the office and all the amazing team at Bisley Removals for a stress free, breakage free and totally enjoyable actual moving experience! Even if we did all nearly melt in the heat!! It far exceeded our expectations and after all the traumas of our buying/selling process it was a relief to be able to hand over all the packing and logistics to the Bisley Removals team. You have been so lovely in the way you ve responded to all my enquiries and I should say that of the 3 quotes I initially got back in June, you were the only kind soul to reply to me when I had to cancel all the quotes when we thought we d lost our buyer. I really appreciated your kindness with that response. We weren t without the odd drama as Stuart was so efficient on the Wednesday with his packing that a few vital things got packed which I hadn t isolated, entirely my fault ....my purse/handbags, Brian s medication ( ) and his tool boxes needed for taking the bed down on the last morning...! Oh and his mini cheddars which he was most upset about!!! That aside it was a highly professional job done and we are very grateful for the hard work, friendliness and conscientiousness of every member of the team...and I think we saw a lot of them over the 3 days! Finally, thank you for being so accommodating with our fairly large collection of pots and plants and to be able to leave them to be packed on the Friday morning, in that heat, was very reassuring. We will not hesitate to recommend you to all our friends if they are thinking of moving in the future. Many thanks again for everything. Vicky and Brian Henry
Very good service, very quick and efficient, very attentive to detail and not a single glass was broken
I used Bisley Removals in 2016 and found them to be polite and efficient. I recently contacted them again for a removals for contents of a 3 bedroom house to another part of the county. First attempt, I didn't hear back from them. On 2nd attempt, I finally spoke to someone who told me over the phone that everytime I asked for a quote I said they were too expensive!! Firstly that was very rude and secondly, I hadn't contacted them since 2016! Clearly mixing me up with someone else. Despite this, I asked if they would kindly come and quote for the removals job; we set a time and date. They never showed up! As they are local I thought it would be best to go back to them, I certainly won't be recommending them to anyone now!
I have never been spoken to like this on the phone. They arranged for some boxes to be dropped off. I was called last minute informing me that somebody would be looking around. I told them that my baby daughter would be asleep and that I was worried about the noise (as the bedroom is right by the door) and asked if we could move it to later.I was told no and was just talked over again and again and talked to like I have done something wrong. Then he accused me of trying to hide something by asking for a different time. Was really upset by being talked to like this and so cancelled in the end.
Brilliant service, they couldn't have done more. It's the attention to detail that sets this company apart. The removers were extremely helpful, hard-working and polite. They make packing an art. Ignore the silly one star reviews - sour grapes from people who never used the company.
Fair and simple quote, packing materials arrived straight away. Charley was extremely professional and helpful throughout. Mark and his team arrived on time, professional and polite and there was nothing they couldn t do. They just made the whole thing look easy. They just got the whole thing right and I would highly recommend them.
An excellent service provided at a very good price. Plenty of packing boxes provided and no rush to get them returned. The six removals men worked extremely hard and should be commended for their efforts.
We needed to move my nan who is 90 so called around for quotes. Bisley Removals provided a fantastic service from the initial quote to moving in, everyone was friendly and professional. On our move day the guys were cheerful and friendly, nothing was too much trouble. They were very respectful, helping to ensure everything was done and didn't rush my nan re loading and unloading. A company I would highly recommend.
Undoubtedly the best removals company in North Surrey. Highly professional, efficient and competent from initial quote all the way through to tidying up after the job. Perfectly undertaken and made the move considerably less stressful. Mark, Charly and others are a very safe pair of hands.
Highly recommend these guys, fantastic service so efficient and polite and extremely hard working Thanks a million the salmon family
We used Bisley Removals packing and removal service, for our move from Guildford to Bisley, and we would highly recommend them. The guys were friendly, efficient and could not be faulted on anything.
We had to call a couple of times to get the quote emailed over but it was absolutely worth it. They had us booked in and turned up right on time. Their movers were spot on, friendly and had our entire flat emptied in just over an hour. Admittedly we had boxed most things already but they had us out in no time. We had to wait a few hours for our keys to the new house so they took everything to theirs till we were able to move in later that day at no extra cost. To top it off they worked one of the hottest days of the year without a single complaint. Very happy with their service. Would definitely recommend.
I wouldn't hesitate to recommend Bisley Removal Services to anyone moving home. Despite the COVID pandemic, Bisley Removal Services provided an exceptional service, being flexible in terms of moving dates, providing expert guidance and recommendations throughout and come moving day, being careful and considerate with our worldly possessions.
Can't recommend them enough, really nice people, great at what they do, they also supply the boxes or pack on the day (or a bit of both) they made it very easy to move! I've used them a few times in recent years and I would recommend the packing service, so much better and fantastic that they built the beds and furniture again at the new house.
Highly recommend this removals company, very easy going and efficient.
After care service very poor. Once they have your money they don t really care about sorting out any issues. I contacted them 4 times with a complaint and they ignored me . Wouldn t use again
Highly recommend Bisley Removals! Absolutely fantastic service from start to finish and everyone in the company was extremely friendly and professional and couldn t have been more helpful. Charley in the office was lovely, we didn t have a lot of time (moving within a week) but Bisley Removals were very accommodating and Cavan Grainger came to see us to quote the same evening, I had the (very competitive) quote emailed to me the next morning as promised. Bisley Removals provided all the boxes we needed which saved us a small fortune! The day before the move Stu and Rob came to the house and loaded most of our non essential items on to the van, this was really helpful as we were then able to give the house a good clean without everything in the way, the next morning Stu and Chris were with us at the exact time agreed and had loaded the rest of our belongings on to the van by 10.30am. They worked so hard and were really careful with all of our boxes and furniture so nothing was damaged or broken. Once we had completed a team of 5 chaps from Bisley Removals met us at the new house and had carefully unpacked us within a few hours! They even fixed my daughters bed together for us! Bisley Removals are a fantastic company they made our move so easy! Highly recommended! Thank you Cavan and team!
Bisley Removals moved my wife and I from Staines to Dorset prior to Christmas and although moving house is stressful they provided such a great service the pain was negligible. The guys carried out the move with great professionalism and humour and nothing was to much trouble. Cavan, you should very proud of your team and I can totally recommend this company to all. Thanks again John
Absolutely wonderful service from start to finish. The men who arrived on the day were a pleasure to deal with and they couldn t do enough for us. 10/10 company. I would highly recommend them.
Had an absolutely brilliant experience with Bisley Removals. The managed to fit us in at late notice once we got our completion date and from then everything was great. we took them up on the packing service (they come in the day before and literally pack everything for you!) and everything was done so well. On our move day the team were great! Taking apart all the furniture and reassembling at our new home. The best bit was, as we got our keys quite early, other teams that were waiting on their jobs to complete came and helped move us in the meantime! Every member of the team was very professional and polite and nothing was too much trouble from the team in the office to all the guys we had with us on the day. And very reasonable on price for the service you receive! A big thank you to everyone there!
Would not return calls, despite a quick deadline. Finally did call back far too late to say they were not available. - Which was clear before from the rude treatment. Your reply below is made TWO YEARS after my complaint. Slow as before.
Please ignore the previous post. Just a disgruntled customer who cannot get the company he wants to move him as we are already booked.! We moved this customer into the property seven years ago and so they came back to us as we done an amazing job last time. Had him booked in, held the date without taking a deposit, he then cancelled at last moment. We charged him no cancellation fee. He then comes up with another date, we explain how busy things are and we cannot hold the date without exchange of contracts. Customer refuses to pay a deposit to hold the date. We are in touch with the solicitors and the estate agents who are handling the sale, they inform us it is unlikely they will exchange. We do the honourable thing which is explain our situation so that we do not give his place away without letting him know, he then rings office 8 times at 7.20pm at night demanding explanation, then rings first thing and tells me that if the job falls through again at last moment then that's my problem. Rings office later is rude and abusive to my daughter !!! will not ring back to apologise, ( you do not speak to a lady like he has !! ) Has now booked another company in Farnborough, not sure how without exchange of contacts ?? . Best thing of all, we are still doing the move to Somerset, that GENTLEMAN and I mean GENTLEMAN, fully understands the predicament we are in and is happy to keep in touch to let us know how things are going. Moral of the story, people get messed around by incompetent solicitors and we are the ones who get let down and messed around and get the brunt of peoples frustration. We have been moving people for 30 years and unfortunately when we are booked, we are booked, I do not hire in vehicles and staff just to make a fast buck, it is with our own vehicles and staff or we cannot carry out your move. Sorry, that's the way it is. Best wishes to Mr Dennis, hope all goes well for you, rest assured we will have your vendors property cleared and loaded ready for you guys. XXX
Excellent service from an efficient, friendly, competitively priced company. I would highly recommend this company to anyone and would use them again if the need arose. Great experience.
Dreadfully rude and unprofessional - it took 5 phone calls and more than a week just to get them to book an appointment for a quote. On the morning of the quote booked for 3pm, Cavan Grainger phoned asking to come round within 30 minutes which we couldn't do as we were going out - Mr Grainger grumbled about it and when we checked it was still booked for that afternoon he said "yeah see you at 3 maybe" and hung up! When we called back to check what that meant he said he didn't like our attitude (!) and he wouldn't come round to quote!! There are a lot of friendly, professional removal companies out there - this most definitely isn't one of them!! EDIT: Re the response below, 3 years after this review (!), needless to say I was never in the slighest bit rude to anyone as all I had done was book an appointment, this is just a made-up story to try to deflect from having an unpleasant personality and attitude - the only rude person was Cavan Grainger. I'm amazed they are still in business, but as per the original review there are *far* nicer, more professional removal companies in Surrey than this guy... imagine what he'd be like if you had problems with your move?!
DON'T WASTE YOUR TIME WITH THIS COMPANY.... I was keen to use a local family run business for my removals. Shame they couldn't be bothered to ring me back! Phoned three times, then someone called at about 1.00 p.m. on one occasion to ask if the guy could come "this afternoon at 3.00 pm" - despite me telling them in advance that nobody would be home. Only seem to have one person capable of calling anyone to arrange an appointment and he's always "busy" or "out" when you call. Told them to let me know if they didn't want the work to save me wasting my time... the lady apologised and said someone would call... NOBODY DID! If they can't ring enquirers back, heaven knows what their removal service is like! Don't bother calling ... they don't call back! Update: how strange that a day after my review was published Mr Cavan Grainger found time to call and apologise for not having called previously ... I told him I would never use his company ... then before the end of the conversation he asked if I could remove this review!! Really??????!!!!! Not a chance!! Rude man! Needs a lesson in how to provide customer satisfaction! Or go and run a business where he doesn t need to be customer facing!
Bisley handled our move brilliantly. Had some issues getting the keys, so only received them at 4:30pm but they still had all our items unloaded by early evening, in the right places. They packed very professionally the day before as well. We would not hesitate to use them again.
Ignore the 1 star reviews! First time we've used a removal service and worth every penny we spent (packing/unpacking and transport) Very pleasant team on the day, and the day before to pack our belongings. Worked in 35 degree August heat and did the job to a very high standard. Would use again. Thank you for your help and issue free move.
Wonderful service from beginning to end. Very accommodating, considerate, and hardworking all at a very competitive price. I couldn t have asked for more
We were very impressed with the professionalism and efficiency of the removal team. Very punctual each morning and spread the job over three days. Provided us with a supply of boxes and tape etc in advance for items we wanted to pack. The team doing all the packing did a great job in labelling and transporting our belongings safely. There is an awful lot going on around the time of moving and it was a relief to us that the team just cracked on with their business and took a lot of the stress away. We would highly recommend Bisley Removal Services and recommend using their packing service. Thank you for the great service.
