Please ignore the previous post.

Please ignore the previous post.
Just a disgruntled customer who cannot get the company he wants to move him as we are already booked.!
We moved this customer into the property seven years ago and so they came back to us as we done an amazing job last time. Had him booked in, held the date without taking a deposit, he then cancelled at last moment. We charged him no cancellation fee. He then comes up with another date, we explain how busy things are and we cannot hold the date without exchange of contracts.
Customer refuses to pay a deposit to hold the date. We are in touch with the solicitors and the estate agents who are handling the sale, they inform us it is unlikely they will exchange. We do the honourable thing which is explain our situation so that we do not give his place away without letting him know, he then rings office 8 times at 7.20pm at night demanding explanation, then rings first thing and tells me that if the job falls through again at last moment then that's my problem. Rings office later is rude and abusive to my daughter !!! will not ring back to apologise, ( you do not speak to a lady like he has !! ) Has now booked another company in Farnborough, not sure how without exchange of contacts ?? .
Best thing of all, we are still doing the move to Somerset, that GENTLEMAN and I mean GENTLEMAN, fully understands the predicament we are in and is happy to keep in touch to let us know how things are going.
Moral of the story, people get messed around by incompetent solicitors and we are the ones who get let down and messed around and get the brunt of peoples frustration.
We have been moving people for 30 years and unfortunately when we are booked, we are booked, I do not hire in vehicles and staff just to make a fast buck, it is with our own vehicles and staff or we cannot carry out your move. Sorry, that's the way it is.
Best wishes to Mr Dennis, hope all goes well for you, rest assured we will have your vendors property cleared and loaded ready for you guys. XXX