We did not have a positive experience at another local deanship so friends recommended Bill Page Honda to us. We had the opposite experience with Thierry and were very pleased with the low-pressure, respectful and friendly atmosphere at BPH. We will highly recommend to others.
this is our 4th Honda from this dealer. We have never been disappointed.
Bill Page is the goods. Been there a few times now and I could not be happier with the way me and my car have been treated. Although I did not buy my car there, had I known about how great this place was I would have gone here.
Service is 100% reliable. Work is performed correctly and in a timely manner. I would recommend Bill Page to anyone. Thank you for being so easy to work with Bill Page!
My impressions after making an appointment to test drive a car:
I inquired about a different model, but since Bill Page had an option that I thought might be worth test driving, I made an appointment. I arrived about five minutes early, expecting the car to be ready, especially given the construction. I was asked if I had a trade-in and told them I wasn't sure if I would trade it in, but would be interested in getting an estimate, then filled out the paperwork.
The manager was clearly uninterested in my trade-in. His attitude came through although I was sitting at a table and couldn't hear all of the conversation. When I made a comment to the salesperson, I was told that the manager is really only interested in new car sales. Frankly, the manager could have easily walked over and told me that I could get more selling it myself, so they would recommend I go that route. If he had done such a simple thing, I would have at least felt as if the dealership was looking out for my interests.
As already noted, the dealership is under construction and did not seem to have any other new customers when I was there. Many salepeople appeared to be sitting at their desks, but otherwise they were completely unengaged.
As for my test drive, I never took it. I waited just over half an hour before giving up, which is more generous than I should have been, I think. The salesperson did ask if I needed anything, but then disappeared. I was literally pacing after about 25 minutes had gone by, looking for the car to be brought up. Since the salesperson was no longer available, I walked up to the manager and told him that I was leaving.
I have never had such a strong impression that a dealership could care less if they received my business. Needless to say, I won't be purchasing a car from Bill Page Honda. (On the only positive note, the salesperson called after I left, apologizing. This was too little, too late, however, so I will not return.)
Go anywhere else. If I could give zero stars I would. Service is incompetent and rude. Can't fix the same problem on repeated attempts, create new problems, are wildly dishonest, and totally rip you off on price. Service agents are so rude and can't answer basic questions. When getting a loaner I asked why they needed my credit card and Joanne couldn't answer, got nasty with me for asking, and eventually told me it was in case I got a ticket (which is utter nonsense). From top to bottom every experience we've had with Bill Page has been horrendous. I wish we had never got our car there, never used them for service, and I truly wish we hadn't gotten a Honda because of our experience with them.
Ever since my Honda Accord purchase a year ago I have been very impressed and pleased with Bill Page Honda's service department. So far I have only had to visit for two oil changes (complementary, by the way) and replacement of a small panel (covered by the warranty). Still, the efficiency of the Service department, quality of the work, and a very comfortable waiting area (complete with a cappuccino machine!) have made me a happy customer.
I took my car in for service and my sevice advisor was friendly and the repair was done quickly.
I have been taking my car here for service for years. Great Staff
The sales consultant was courteous, and knowledgeable he listen to my needs and show'd me the perfect vehicle.
I had a wonderful experience at Bill Page Honda working with Warfa. He is exactly the type of person you want to work with when buying a car. He earned my trust immediately and was both genuine and thorough throughout the process. Beyond the ease of purchasing and getting a fabulous deal on my new Accord, I really enjoyed working with the staff. Warfa answered all questions patiently, walked me through everything and even after we closed the deal spent time making sure I was comfortable with all information. I cannot say enough good things about my experience at this dealership.
Bill Page Honda provided us with all our answers to the questions and quickly matched us to the perfect car. From the time we walked on the lot until the time we left, we were treated very well in every aspect. Sales person Mr. Loman Kamal was very knowledgeable and throughly covered all the features of the car. They gave exceptional customer service and fair pricing. My overall experience was excellent.
Terrible service department experience.
If this is the best place to take your Honda, we're never buying a Honda again.
It started off okay. We brought it in for some recall fixes. Everyone was helpful. Then we got the car back.
They told us that we needed new tires. So we got new tires, new brakes, new air filter, and an alignment for the tires. Our multipoint inspection came back with the tires at 8/32 and 6/32. They gave us tires that they didn't quote for, but which the manufacturer states should always be 10/32.
The alignment report came back with the camber in the red post alignment even though it was in the green to begin with...and then everyone we talked to afterwards said that the camber can't be adjusted and couldn't address why it would be in the red, ever, and why it would have changed.
The air conditioner blower was making an awful racket after we brought it in.
They volunteered to fix the problem. Great. The problem became our service rep (Cassie or Cathy, it seems to change depending on who I talk to) apparently decided that she couldn't be bothered to fix the problem on her own because we complained to the manager. The manager, of course, leaves at 5 PM, which is ridiculously early for a service department of this character. No one else was willing to take accountability for this problem.
Points were docked for: unprofessional behavior with regards to issue ownership, treating my wife differently than me on the phone (they will talk down to you if you're a woman), evidently knowing nothing about their alignment machine and process, delivering the incorrect tires that were somehow worn down 2/32 before installation.
Avoid like the plague.
The customer service during the purchasing process of my new vehicle was absolutely outstanding. Every employee that I encountered demonstrated professionalism and willingness to assist me wholly. I highly recommend Bill Page Honda for any vehicle need whether new or used. This is definitely a great place to shop for cars.
I had a terrible experience, criminal to be exact, with Landmark Honda. I called up Bill page and they gave me the same deal for a new Odyssey and a better trade-in value for my car.
The HUGE selling point is that we did all the negotiations over emails! Only thing I went to the dealership for was for them to look at my trade-in and to test drive the Van. Once all was agreed upon, they drove over the new van to my house and we sat down and signed the papers. They transferred the plates and drove my old car back.
Great experience!
I also have used them for regular maintenance. They are quick and provide you rewards and credits for service.
Great place to buy and they have huge selection of Honda vehicles
Good service but it's always slow and they always try to sell you stuff.
Bill Page Honda made my car search so easy and convenient. I loved everything about how they handled the process and our relationship. They are very considerate. If you ever need a Honda, Bill Page is the best. Very thankful for their help.
As soon as I walked in, I was greeted right away by one of the sales associate, Luis Machuca. He was very helpful and nice to my entire family. He was also informative starting from the test drive and then during the negotiation process. Luis was working with us, giving me the best price he can and assuring that I get a great deal for my 2019 Civic. He was courteous throughout the entire time we were at the dealership. He even showed us the lounge area where we had the chance to get coffee or hot chocolate which was a nice touch since we were at the dealership for a couple hours. Everything went by smoothly down to the finance associate Habib. He gave me a great deal I couldn t refuse. He was also very factual with all the warranties that I can sign up for. Everyone in the entire dealership was accommodating and gave me and my entire family a pleasant experience. I m a first time buyer and so they made sure that I got the best deal possible. I have had encounters with other dealerships in the past and overall this place had the best customer service and great facility that also even had a kids corner! Thank you for all of your help Bill Page Honda!
The car buying experience and every visit after is pleasant at Bill Page. They mean it when they say they strive for life long customers. Whenever we visit for service, the service department is prompt and knowledgeable. They provide a convenient shuttle service to and from the metro.
I have appreciated being able to get my emissions and safety inspections performed here for free on the vehicle we purchased. It makes that annual or bi annual experience easy and simple. Bill Page Honda is a great local business.
Very professional service. But the pricing is a bit on the higher end to me
We came in today and spoke with Jennifer Dillard and Ali. We had in mind what we were looking for, and they both went above and beyond to show us vehicles that met our needs. Thank you for being so helpful, and showing us more options of vehicles.
Typical car dealership very attentive to earn your business And sell you a car but when your car needs service, no where to be found. Had an appointment at 130 brought it in gentleman told me to get someone inside to help me, went in nobody approached me and later approached to bring my car to the front and advised him here for a service and said bring your car back around and wait for someone to leave your keys, waited 40min not one person approached me
Conveniently located; Easy drop-off and pick-up after service; Efficient and friendly staff.
I don t really write reviews but i feel like i had to with this experience. I went to this dealership to get an oil change and my cabin and engine air filters changed. I had an appointment at 2 pm only to be acknowledged 30 minutes after my appointment. I was standing there waiting for someone to help me even after i stated that i was here for service at 2 pm. To make matters worse, I got the multipoint inspection done on my car and they said everything was fine with my car. They checked the green box for everything only to find out my battery was not good because it was old and needed to be replaced two weeks later. I only found this out when my car couldn t start and i had to get a jump start every time i wanted to start my car because my battery was old and was failing. I have a 2015 Honda Civic. I got a complimentary car wash at the dealership that they give you every time you do service there and it seems like drying my vehicle was too much work for them. They left my vehicle with huge water marks all over my windshield and side view mirrors. Poor service and customer service. I ve been to other dealerships before but unfortunately I m not from VA so i don t know which places to not go to. I only gave it 2 stars because Jackson went out of his way to help me screw my license plate back into my car because it was loose.
Found a car on cargurus and it happened to be at Bill Page Honda. Communication during the week with the sales rep was awesome and when it came time to visit the dealer, the car was prepped and ready for me to test drive. After making the decision to buy the car, I was driving it home less than 90 minutes later. Got a great deal with no B.S.
My wife and I purchased an Acura RDX at the end of May. It had a faint smell of cigarette smoke and we thought it would be possible, by having the car detailed, to remove the smoke smell. Our salesperson, Syed Hussain, and his manager, agreed to reimburse us for the detailing fee. Unfortunately, the task proved too difficult. We reached out to Syed and Harry and they worked with us to find another vehicle and ensure we didn't take too much of a financial hit. We're appreciative.
Great service!! Was helped by Bianca as well as her manager. They were really helpful and nice :) would def come back to purchase again
The attention is spectacular and I recommend that you attend alfonso
I was able to get a good price with a minimum of emails. Staff was very accommodating regarding getting the color I wanted. Finance was easy to work with.
I had a tremendous first-time sales experience at Billy Page Honda this past weekend. Our sales associate (Moyaed), Angel (sales manager) as well as the entire finance team (Ashlee and CFO) were incredibly attentive and efficient during the sales process. It was also an especially nice experience to be personally greeted and engaged by Billy Page during our time at the dealership as well.
No Good.!
I bought a car from Bill Page Honda and got the oil chain for free. It took more than 4 hours. It is rather convenient to use other mechanics.
sales department are very profesionnel and know what They are doing , prices are the best in the dmv area you will have such a great experience !
We bought Honda Accord 1.5 Sport from this place Salesmen Mourad Dakir was an awesome help not only walked us through the process smoothly but also gave us followup call back to check if he got the same price I would recommend him to my other family and friends as well.
We came to the dealership for a test drive and left in a new car. It was a wonderful experience, our sales person Adam was very knowledgeable, attentive to our needs and very nice. Other employees were professional and efficient as well. Thank you!
I bought a new Honda Passport last week and the sales process was rather painless and quick. I ve been back a few times with questions about functionality or concerns, and the salesperson Raquel Rosa was always very patient with me and answered all my questions. Today I had a problem with a small trim they put on and the sales manager, Hugo Murano, made it right. Very friendly, nice staff.
We bought the first release of Honda Accord in 1980's from Bill Page and been a regular customer. We bought a 2007 Honda Civic Hybrid from them and did all the maintenance with them. After retirement, I wanted the newer model and initially i was treated like a clueless walk in customer with all the sales talk.
Then I started the process with Dhayalini a newbie but who acted effectively as interface to obtain the trade in value for my 2007 car and then the selling price of the 2013 model.
There were few times though when I wanted to walk away because I felt they were not willing to do a fair deal but they realized we were their customers for decades.
I got a fair trade in value, a fair price for the newer model, the financing and the whole process was completed with three visits during a week.
Even though we dealt with different folks when we had transactions with them for more than three decades, once in six or seven years, it appears Bill Page is maintaining a set of core values that made our experience rather pleasant. Perhaps this is helping them as evidenced by their fancy building under construction.
Outstanding. ..great customer service and outsta,ding knowledge of Honda vehicles and its accessories. The ONLY disappointment was the car I wanted was not available today. But I will go back when it becomes available ...
I never write reviews but I was sold a warranty on the premise that it covered tires. 10 months after buying the car I had a tire issue so had it towed here. I was told no way the warranty covered tires and that my tire was destroyed and I needed two new tires and an alignment costing $600. When I got back to the dealership to see the tire, it had magically disappeared but they claim the sidewall was punctured but the tire was disposed of already. The whole place felt like a scam and no one cared at all to even speak to me about the issues. I would avoid if you can.
I want to say how easy it was to deal with Kristina Grimes at Bill Page. We found the greatest deal ever a 2016 CRV with only 16,000 miles. Kristina was efficient, friendly and honest with all aspects of the transaction. I would highly recommend purchasing a vehicle from this dealer and this sales person.
This dealership is very professional!!!!
I am a first time buyer and I was really anxious and frustrated. I have been shopping for a while and I was well taken care of by Warfa. He took the time to explain every details all along the process and made sure I was gonna walk out happy about my purchase and with peace of mind. And that is exactly what happened.
I went to Bill Page Honda because of the reviews that I read online and I think it's just normal courtesy for me to write one for people like me who depend on reviews to make the move.
thanks Warfa!!!
I have been there twice easy in and easy out possibly the only place they can mount Type R tires in NOVA
I had a great experience at Bill Page Honda. I went in for an oil change and received first class service at a bargain price! All the service techs and sales staff were friendly and helpful. The facility is modern and clean. There are magazines, free coffee, vending machines, and televisions in the spacious waiting room to help pass the time (and a McDonalds right next door :). I walked the grounds looking at the new model Honda Accords and was never once hassled by a sales associate dangling key and pressuring me to take a test drive. Tyrone Brown, the customer representative, was especially helpful in coordinating my oil change service along with Joanne. I would definitely recommend Bill Page Honda. I will be going back for future services.
I had the worst experience imaginable when I leased my car. They lost my paperwork, did not register the car and I still get called from Honda financial about it.
They never answer the phone when I call and I have to beg the operator to connect me to someone in their financial department
I love my honda and even though I would get a new one in the future, it won't be from this dealership
I have been a long time customer of Bill Page Honda. I never have to wait long to get my car serviced. Tommy Watkins has always been there to make sure my car is taken care of as soon as I walk in the building. Bill Page Jr and Bryan Kanyan take care if their customers and employees. Everyone there is such a friendly group of people to work with. Carlos has always taken care of me whether I have purchased or leased a car.
For the second time in less than three years, we got a vehicle from Bill Page Honda. The first time, it was THE best car buying experience of the 9 we'd had in our lives. For #10, somehow, they topped themselves.
If all dealers were like this, there wouldn't be such a stigma around purchasing a vehicle.
From the second I went in, the experience couldn't have been better. I've bought a decent number of new cars over time so I've experienced the full range of dealerships. I was paired with a new sales person, Moayad, who was amazingly knowledgeable about the vehicle I was looking at -- a 2019 Ridgeline. He respected what I already knew about the truck, didn't try to push me, let me take the test drive the way I wanted and if there was something he wasn't sure about in terms of features or how something worked, he immediately checked when we got back to the dealership. Almis, his sales manager, kept checking in with me throughout the time I was there -- he even knew a ton about Duke basketball, which is my passion. I left that day with the promise of coming back tomorrow to take my wife on a test drive, and no one pressured me to stay with an offer of an "unbeatable deal." Moayad followed up immediately by text and email, and we coordinated our schedules for the next day. I did come back the next day as promised and bought the truck. Our negotiations on the purchase and a trade-in were tough but fair, and I appreciate how they listened to my case each time, getting Carlos involved for the final deal. We ultimately came to a conclusion that had me walking away happy and with the truck I wanted. Finance team was great and fastest I've ever experienced. Highly recommend Bill Page Honda.
Wrost service and they are very arrogant towards the customer .
They don t know who to treat/respect a customer .
Check your car for scratches or dents before picking up.
**** Broke my temperature sensor and left a nail in my tire after I complained about price****
Terrible Service. Overcharge everything. Complained about price, but was told "we already did everything" before I agreed to it being done. Complained to manager, who was repeatedly rude. Total rip off. Charge hundreds more than anyone else in the area. AVOID AT ALL COSTS. WILL PURPOSELY DAMAGE YOUR CAR IF YOU COMPLAIN ABOUT THEIR PRICES
I would be honest about my experience at Bill Page Honda so other customers don't go through the horrible experience that I went too. BEWARE OF THIEVES AT BILL PAGE HONDA THE ONE IN ARLINGTON V.A. make sure you take ALL OF YOUR VALUABLE with you. Took my car for an oil change it was my first time going to this place I had $50 in my glove compartment. I get out my car and let them do there job. I get my car back I leave the shop I start to notice a couple of my things move around I open my glove compartment and noticed that my money is gone I'm not even one mile away from the shop, so I call the shop and ask to speak to the service manager and he was very RUDE to me he told me that I should of took anything Valuable out my car, and that it's not his problem but mine.He was very unprofessional and I will never come back to this store ever. And I thought that they Value there customer's...
Went to service, had Eedo and he was remarkable loved the attention he was steller!! Will definitely be back to see him
Joanne in the service department is great! I have been going to Bill Page Honda since I moved to the area and has been happy with working with Joanne. She gets me in and out quickly and recommends only necessary services. This dealership also washes your car every time they service it, which is a nice touch! The lounge is not crowded and the coffee is OK. Overall, I enjoy my experience over there.
This is just for "Hugo Marano" from sales.. for his incredible way of respecting people who check in to Bill Page Honda to buy a car.
Got my car serviced, was convenient and quiet quick. Staff was helpful.
Bought my 2017 Honda Civic with sales representative Ed Rojas in June. Super nice gentleman, professional and very sharp with product knowledge. Made my buying experience much better than I had anticipated. Did my first service last weekend with service advisor Cassandra Graham and she did an excellent job taking care of me and making sure my new car was serviced efficiently. Very happy with the service this excellent team provided
When we asked others what Honda dealerships in the Northern Virginia area were recommended all said Bill Page was great. The first person we spoke to when we arrived was Bill Page Jr. Where else does the owner become the first contact with a customer. We really enjoyed the buying experience. Would go back to Bill Page and would highly recommend them to friends.
They were super helpful from the beginning. They asked a few questions, narrowed down my options, and I found exactly what I wanted! Not to mention they helped me out budget wise which was great. Got the car I ve been wanting and with great financing!
I went in for an oil change and maintenance for my car. Also, I thought I needed new tires. Rigo Salguero greeted me as soon as I walked in letting me know someone will help me as soon as possible. He was my service advisor who helped me out as well. I told him about my issue and concerns for my car. He said they would take a look at it and do a multi point inspection. Turned out my tries needed some air. I was happy with my service and the promptness and professionalism of Rigo and his services!
Great salesman, price, and delivery. Couldn't have been better!
Friendly, helpful, and fast. I was helped with great care and the representative knew his stuff. Great experience overall and I would come back if I needed anything else.
This review is for their pre-owned sales and service staff.
Sales: They are flat out liars.
-They are very nice to you until the second you have paid the down payment and signed the documents. I was promised oil change for an entire year. When it was time for me to get my first oil change, the same manager who promised me oil change for a year asked if I have it in writing. He denied it straight to my face. I am glad I had a witness that day. His own car salesman accidentally admitted that oil change was part of the deal.
-It doesn't matter what price you've negotiated with them, their finance guy will make sure that you end up paying the price they want you to pay. He will make you sign a bunch of documents within split seconds while trying to talk to you and keep you occupied. He will sell you half a dozen insurance policies that you don't need and didn't know existed. You will pay so much in their processing and service fees that you will not realize until the bank that you have borrowed money from sends you the statement.
Do not believe in the Carfax report they gave you. Take the car to a mechanic and make sure it doesn't have any issues. The minute you sign the document and put down your money, you are on your own.
Service:
Moira and the rest of the crew are in dire need of professional and cultural sensitivity training. They are rude, classless, and don't give a damn about your time. They will talk down to you as if you are a complete idiot. I waited 3 and half hours for an oil change that they promised would take 1 and half hour max. I went to the service manager, sales manager, and every other manager that was on duty that day. Every single one of them acted as if they are really not interested in helping. They treated me so bad that even some the lower level employees felt bad and came to me to apologize for their boss as I was leaving. I decided to never return again. They are liars and bullies.
Just go somewhere else!
Raquel was amazingly helpful!! My mom bought an Accord and Bill Page gave her the best price in the area. My Ford was rear-ended and totaled and looking for a new car for me was just a mess. Then I went to Bill Page as well and they took care of me so well I bought the new Pilot the same day I test drove one. I love my new car! Thank you Bill Page.
Edit: A year later I needed some service on my car. Bill Page is great at selling cars but their service department is awful. I now have gift cards I will never use because the service department constantly gives me the run-around.
It's probably more expensive than a non dealership place, but I've never had a problem after a fix, and I've never been told to fix something that didn't need to be fixed. They are fast and get it done exactly when they say they are going to get it done. Danny & Ms. Justice are the best.
Raquel was an absolute pleasure to work with in the car buying process. Do you hate high pressure car sales people? She is the person you will want to work with. We have had several bad experiences at other dealerships, so she was a breath of fresh air. So patient and understanding as we took a long time to make a decision! I highly recommend Raquel and Bill Page Honda.
I took my Honda Accord to this facility for maintenance and it was quick and painless. The customer service was well organized and they explained what services my vehicle needed. I definitely recommend Bill Page Honda.
End to end great experience. Great personnel and impressive dealership. Happy to shop here again in future and will recommend this dealership to others in the market. Sales associate Mike Assadi was welcoming, informative, paid attention to each detail and represented Bill Page Honda superbly.
Worse customer service..... the guy Louis called us poor and repeated several times, neither talked about poor credit but disgraced the person itself, he was reported to the manager and even manager didn t really care like it s a norm for those people to treat others that poorly. In fact he tried to get ride of the situation by saying it language barrier. I don t know who he was considering that incapable me or him? I would never want to go back there again ever. Instead sheehy is the best customer service providers.
My car buying experience was excellent thanks to Lisa Gagnon. She took the time to tell me about the Honda Civic I was interested on and eventually got. Kudos to Lisa for her efforts!
The general manager promised to much, to be a manager you have to be careful talking, I missed my time on my day off looking for a car
The alleged manager was playing smart and spoke as if he knew everything, promised to improve the interest that I already had in pre-approval of my bank, ran my credit regardless of what would damage my credit and especially without my authorization, in the end he thought that This was a game and it was done to the unconscious or the fool, with people like this, one has to think a thousand times before starting a purchase process, my experience in this place was horror
This is my first time buying a car. It was easy to understand and the sales Rep Ed was more than helpful. I am very happy with my purchase. Will recommend my friends and family to come to Bill Page Honda.
I had a great experience at Bill Page last time when I went to Service department. Danny Dodge was really helpful, the process was really smooth, great customer service. It was hassle-free and I didn't have to wait too long they were really friendly attent to me.
This is my regular dealership. You can buy new or used cars, or get your car serviced at the big, new, repair center. Lots of amenities for customers while you wait, including wifi.
Recently purchased 2017 Honda Pilot Touring.
The experience was great and went smoothly. The staff was very helpful and gave me more than enough information in deciding which Honda would be a good fit to for my wife and newborn (ie growing family).
Coming from a Subaru Outback 2013, I can say Honda has their stuff together. Hands down the 2017 Pilot is all around superior. The amount of technology they put into these cars are insane; my wife loves it!
If you're in the market for a car, I'd recommend Bill Page Honda.
I had a very positive experience purchasing a used car at Bill Page. I worked with Sayed and he was a very helpful and kind salesman. Pressure was low, and although there was a little deliberation on my trade value, when I iterated the value I wanted and why, the deal was closed shortly thereafter. I would purchase from here again.
Great Deal, Love My 2014 Civic
I wrote Warfa on May 24 telling him that I was interested in a 2014 Honda Civic. I provided him with the specifications. He called me immediately and told me that I couldn't have picked a better day to buy a new Civic. They were having a customer appreciation day to include a free BBQ. I rushed over, test drove a Civic. The only problem was that it was the most high-end version. (Included Navigation). I didn't want Navigation so I could save some money. In the end, Honda gave me TOP DOLLAR for my trade-in AND they gave me the high end version for a low-end price. Thanks to Bill Page Honda and especially Warfa for the top notch customer service. It was the best car-buying experience I have ever had.
I got Honda Civic from Bill Page Honda with a very nice price and nice service. My dealer, James Chung, put a lot of effort to make a good price and I finally got the best Civic price!
Worked with Alfonso to buy a used 2003 Accord. He was a pleasure to deal with - honest, friendly, and I never felt pressured. I had the car independently inspected before buying, and although the dealer put a fair bit of money into reconditioning (including a new clutch), we ran into two items the dealer had missed that needed to be replaced. They reduced the price of the vehicle to account for the items without any complaint. All in all, a good experience and I would happily recommend Alfonso to anyone in the market for a used vehicle.
Sorry to say was disappointed. Purchased a Nissan Rogue. Had issues with getting tags, the car was not cleaned well inside and we ended up with a flat tire and the front seat passenger side was broken and glued at the bottom. Sadly disappointed.
James was my initial salesman and he was very nice, polite, honest and willing to work with me. However, when it came down to the negotiation with his Manager, I felt the process was exactly what I wanted to avoid and something one would expect when coming into a dealership and to deal with an aggressive salesman. His Manager initially made an extremely high number as if he thought I was ignorant and didn't know anything about buying a car. Even though he was professional, it felt like a slap in the face with the unreasonable initial offer. In the end, I was able to negotiate the price I wanted but it took me over 2 hrs longer than I wanted. It would have been a better experience had his Manager made a reasonable initial offer rather than putting me in a situation where I had to negotiate the price I wanted as convey from the start.
Got an oil change for my car and it has been leaking fluids for a few days. Finally went to an auto shop and they told me that the screw for the oil had not been screwed on all the way. This could ve ended very bad.
The best service we have received, Nancy and Luis are so friendly, we returned home happy with the car we wanted.
Mr. Ken Rodriguez provided excellent service when we learned that one of our tires was completely flat. The tire was quickly replaced and installed.
Highly recommend Bill Page Honda Service!
I had an amazing experience at this bill page Honda. As soon as I got in, they all helped me quickly and politely. Danny Dodge; a service advisor at bill page Honda, was an amazing helper. He listened to my concerns I had about my car, and found great solutions to my problems. He was a patient and amazing person!
Thank you Danny Dodge!
Literally tried to double charge us for an oil change. They quoted a 90k service cost AND and an extra fee for a an oil change (which is included in the 90k service fee). Beware, they're crooks trying to take advantage of an inexperienced female that brought the vehicle. Never going back.
Went there for an oil change and my car blew up. Terrible service (they did not cover for a dollar of the damage, and my insurance rates TRIPLED). I tried to contact them from my phone/email, and eventually they blocked me. I had to go to court over this, and I am still awaiting the results. Due to the fact that I work in DC, I had no car and got fired from my job. Thanks Bill Page Honda!
Everyone that I worked with to buy the car was very helpful. There was a bit more pressure to buy the car ASAP than I would have liked. Mourad made the test drive and initial pricing enjoyable. He also brought out the new car bow so I could take a nice picture. Luis in Finance was also very friendly and knowledgeable.
They all are so nice and amazing customer services.
Edit **
After my original purchase I discovered very serious issues with my vehicle. I made many attempts to get the dealer to take care of them per the short term warranty they sell with the vehicle. When they realized I knew what the issues were they quickly made every effort to prevent me from getting these things taken care of. Years later, still suffering issues from my bad decision to do business with this dealer. Spoke to Jr himself about this actually, and was given a hard time even though it was only a couple days after purchase. Not really a good experience in the end.
Purchased Used Vehicle. Went in to check out a used jeep they had posted online. They gave me no hassle and did not do the usual dealer tricks to keep you sitting around, or try to keep me there - things that would usually make me take off and reconsider doing business. The sales-man Jaime threw me the keys and off I went to check it out. Took my time with nobody standing over my shoulder. They valued my trade, negotiated and when I decided I was happy they moved me right in to get financing (Thanks to Emery the used car manager it was stressfree). I have had some dealer nightmares, so I was very happy to do business with these guys.
billpagehonda.com
